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Job Description ANM is seeking a Senior Service Delivery Manager to join our exceptional team. For Colorado candidates, the pay range is $150,000-$180,000 annually Who We Are: ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing, and deploying solutions for enterprise networking, data center & and cloud, collaboration, security, audiovisual, and Salesforce. Our Benefits: • Competitive Salary, • Full benefits package (Medical, Dental, Vision, Life Insurance, short-term and Long-Term Disability), • Paid Time Off, • 401K Plan, • Flexible Spending Account, • Employee Recognition Rewards, • Career training geared towards professional growth Who We Are Looking For: We are seeking an experienced Senior Service Delivery Manager to oversee the end-to-end delivery of IT services for a portfolio of clients. The Senior Service Delivery Manager is responsible for overseeing the delivery of managed services to clients, ensuring that all service level agreements (SLAs) are met and that customer satisfaction is maximized. The Senior Service Delivery Manager will coordinate cross-functional teams, manage technical escalations, and drive continuous improvement in service delivery processes. This is a client-facing role requiring both strong technical and operational acumen as well as excellent interpersonal skills. What you will be doing as a Senior Service Delivery Manager: • Serve as the primary point of contact for assigned clients regarding service performance, escalations, and ongoing delivery., • Coordinate internal teams (helpdesk, NOC, engineering) to ensure smooth resolution of incidents and implementation of service changes., • Monitor and report on SLAs, KPIs, and service metrics, using tools like ServiceNow, LogicMonitor, Splunk, or similar platforms., • Own the process for ensuring incidents are resolved and coordinating resources to deliver timely solutions., • Deliver post-incident reviews/root causes and drive continuous improvement., • Maintain documentation, process runbooks, and service delivery playbooks, • Partner with Client Success Manager (CSM) to conduct regular client service reviews, including performance reporting, roadmaps, and opportunity identification., • Work with Client Success Managers and technical leads to align IT solutions with evolving client needs. Required education, technical skills, and/or experience: • 5+ years of experience in IT Service Delivery, preferably in a Managed Services Provider (MSP) environment., • Demonstrated ability to collaborate effectively within team environments, contributing to shared goals and fostering a culture of open communication and mutual respect., • Deep understanding of ITIL principles and best practices (ITIL v4 certification a plus)., • Strong grasp of SLA management, ticketing systems (ServiceNow), remote monitoring tools (LogicMonitor or similar), and reporting tools (Splunk)., • Excellent organizational, communication, and negotiation skills., • Ability to manage multiple client accounts with varying levels of complexity., • Experience with network/infrastructure fundamentals. Travel: Travel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance. ANM is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job DescriptionSummary Our client is a leading Managed Services Provider (MSP) located in Scottsdale, AZ and they are in need of a IT Helpdesk Support Level I. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities • End-User assistance, • Point person with Windows Desktop related issues, • Assist with Windows Servers, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boarding, • Network Services and Equipment Installation, • LAN/WAN Installation and Maintenance Support, • Network Hardware Support and Installation, • Door card access, wander guard, lighting, HVACQualifications & Requirements, • Having worked with a Managed Services Provider (MSP) in the past is a BONUS!, • Three (2-3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support, • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja), • PSA (or Ticketing) software experience (i.e. Autotask), • History of network and firewall administration (Sonicwall & Meraki)., • Basic knowledge of network, server, and workstation troubleshooting knowledge., • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic., • A willingness to learn and grow

Job DescriptionSummary Our client is a leading Managed Services Provider (MSP) located in Scottsdale, AZand they are in need of a IT Helpdesk Support Level I. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities • End-User assistance, • Point person with Windows Desktop related issues, • Assist with Windows Servers, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boarding, • Network Services and Equipment Installation, • LAN/WAN Installation and Maintenance Support, • Network Hardware Support and Installation, • Door card access, wander guard, lighting, HVACQualifications & Requirements, • Having worked with a Managed Services Provider (MSP) in the past is a BONUS!, • Three (2-3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support, • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja), • PSA (or Ticketing) software experience (i.e. Autotask), • History of network and firewall administration (Sonicwall & Meraki)., • Basic knowledge of network, server, and workstation troubleshooting knowledge., • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic., • A willingness to learn and growEmployment Type: Full time Location: Scottsdale, AZ

Job Description Position Overview: The IT Support & Help Desk Analyst is the first point of contact for technical assistance, providing support to end-users on hardware, software, and network issues. This entry-level role ensures smooth operation of computer systems and IT services by diagnosing and resolving common problems, documenting solutions, and escalating complex issues when necessary. The role also involves basic system maintenance, monitoring, and contributing to user training resources. Key Responsibilities • User Support: Provide technical assistance to NHCC team members via phone, email, chat, or in-person., • Troubleshooting: Diagnose and resolve hardware, software, and network issues., • Helpdesk Operations: Manage and respond to support tickets, ensuring timely and effective resolution., • System & Software Support: Assist with installing, configuring, and maintaining hardware, operating systems, and software applications., • Issue Escalation: Identify and escalate complex issues to the IT Manager or other teams within NHCC., • Documentation: Record issues, solutions, and FAQs to improve future support., • System Monitoring & Maintenance: Perform routine checks on systems and networks, supporting upgrades, backups, and security processes., • Training & Resources: Assist in creating user guides, FAQs, and training materials for common technical issues. Required Skills & Qualifications • Must be at least 21 years of age; and, • Valid non-restricted AZ Driver's License; and, • Valid non-restrictive Level 1 AZDPS Fingerprint Clearance Card (or willing to obtain); and, • A high school diploma or a high school equivalency diploma; and relevant experience with IT Systems., • Technical Knowledge: Basic understanding of computer hardware, operating systems (e.g., Windows, Google Suites), software applications, and networking concepts., • Problem-Solving: Ability to analyze and resolve technical issues efficiently., • Communication Skills: Clear verbal and written communication to explain technical information to non-technical users., • Customer Service: Strong interpersonal skills with patience and professionalism in user interactions., • Organization & Detail Orientation: Ability to manage multiple tasks, track issues, and follow up thoroughly., • Adaptability: Willingness to learn new technologies and adjust to evolving IT needs. Work Environment • Primarily office-based with occasional need for on-site or remote support., • Interaction with users through multiple channels (phone, email, chat, in-person)., • Collaboration with IT team members and vendors., • May occasionally require flexible hours or on-call support. *APPLICANTS MUST ALSO BE ABLE TO COMPLETE CRIMINAL HISTORY SELF-DISCLOSURE AFFIDAVITS AND OBTAIN AN ARIZONA DEPARTMENT OF PUBLIC SAFETY (DPS) LEVEL 1 FINGERPRINT CLEARANCE CARD, WHICH INVOLVES A STATE AND FEDERAL CRIMINAL BACKGROUND CHECK. * *All positions at NHCC are safety-sensitive, as defined in ARS 23-439. Therefore, the company prohibits the use, sale, manufacture, distribution, or possession of alcohol, drugs, controlled substances, medical marijuana, or drug paraphernalia on any and all segments of the company premises, company-owned vehicles, or personal vehicles used for company business or parked on company property. NHCC is a drug-free zone with zero tolerance for violators. *

Job Title: Technical Support Location: Chandler, AZ ; Addison, TX & Hopewell, NJ Work Arrangement: Hybrid Client Industry: Banking Duration: 12 Months Contract About the Role We are hiring a Technical Support to join our client’s on a contract basis.This is a fantastic opportunity to work with one

Once in a Lifetime Career Opportunity" Be a Leader Fast-Trac your Career Path to the next level Out-of-State candidates are encouraged to apply Relocation available Empower your career with growth and challenges, job stability and a promotion.Enjoy working for a company that respects and encourages

Identify technical issues and resolve problems via phone, email, or any other electronic medium to onsite and remote-working team members.

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide.With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand.Our dedication to quality, style, and affordability has so

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Responsible for managing projects within the Company product development process.Process- This role will have direct access and influence on product development process.Creation of process that is absent, and revision of process that is overly cumbersome or non-value added.Documentation- Creation, c

Keyser is a nationally recognized, full-service commercial real estate brokerage firm that exclusively represents tenants.Known as "The Commercial Real Estate Disruptor" by USA Today, Keyser provides clients with a comprehensive approach to commercial real estate strategy.The firm focuses solely on

OSP Project Manager, reporting to our Phoenix, AZ office.The Project Manager should possess a strong telecom engineering background and skills to perform quality control for incoming engineering work.The ideal candidate will have an ability to effectively interact with the client and contract employ

Circle K - 755 W Warner Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lotter

Responsible for managing projects within the Company product development process.Process- This role will have direct access and influence on product development process.Creation of process that is absent, and revision of process that is overly cumbersome or non-value added.Documentation- Creation, c

Once in a Lifetime Career Opportunity" Be a Leader Fast-Trac your Career Path to the next level Out-of-State candidates are encouraged to apply Relocation available Empower your career with growth and challenges, job stability and a promotion.Enjoy working for a company that respects and encourages

Circle K - 6015 S Arizona Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lot

Brookdale Senior Living - 15436 North 64th Street [Medical Office Assistant] As a Receptionist at Brookdale Senior Living, you'll: Greet all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff; Sort, de

Circle K - 2012 W Southern Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lo

TransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services.

Circle K - 888 S Higley Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lotter

Who Is Jlm Strategic Talent Partners & What Is Our Role.We partner with national and international prime contractors to provide them with qualified talent they can trust.We accomplish this by sourcing and vetting high-level career-seeking candidates in the industry and match them with our partners c

Circle K - 2196 E Apache Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lot

TransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services.

Circle K - 3033 S McQueen Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lott

Store 2703373: 3589 E Baseline Rd, Gilbert, Arizona 85234.Lead Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Lead Customer

Circle K - 8001 E Thomas Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lotte

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr.Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country.We're looking for a friendly and outgoing o

Circle K - 4101 N Hayden Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lotte

Call Center / Remote] - Anywhere in U.

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

S Priest Dr, Tempe, Arizona 85284 United States of America.If you are an enthusiastic, motivated, detail-oriented, personable communicator with customer service experience, consider becoming U-Haul’s newest Fleet Sales Customer Service Representative! In this position you will work under the direc

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

Who Is Jlm Strategic Talent Partners & What Is Our Role.Jlm Strategic Talent Partners partners with national and international prime contractors to provide them with qualified talent they can trust.We accomplish this by sourcing and vetting high level career seeking candidates in the industry and ma

Foresight Technologies is a 30-year-old leader in advanced production of semiconductor chemical equipment and high-purity systems.We have over 700 employees in Tempe, AZ, and Penang, Malaysia, and are one of the fastest-growing companies in the industry.We are the largest manufacturer of high-purity

Customer Service Representative.Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job

Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you will enjoy:.Medical, Vision, Dental, &

Foresight Technologies is a 30-year-old leader in advanced production of semiconductor chemical equipment and high-purity systems.We have over 700 employees in Tempe, AZ, and Penang, Malaysia, and are one of the fastest-growing companies in the industry.We are the largest manufacturer of high-purity

The Technical Project Manager (TPM) will lead and coordinate end-of-life cycle projects within our client's medical device operations.This role involves oversight of testing protocols, regulatory qualification processes, budget management, and timeline adherence to ensure successful project delivery

Foresight Technologies is a 30-year-old leader in advanced production of semiconductor chemical equipment and high-purity systems.We have over 700 employees in Tempe, AZ, and Penang, Malaysia, and are one of the fastest-growing companies in the industry.We are the largest manufacturer of high-purity

Who Is Jlm Strategic Talent Partners & What Is Our Role.We partner with national and international prime contractors to provide them with qualified talent they can trust.We accomplish this by sourcing and vetting high-level career-seeking candidates in the industry and match them with our partners c

Foresight Technologies is a 30-year-old leader in advanced production of semiconductor chemical equipment and high-purity systems.We have over 700 employees in Tempe, AZ, and Penang, Malaysia, and are one of the fastest-growing companies in the industry.We are the largest manufacturer of high-purity

Call Center / Remote] - Anywhere in U.

Civil Engineer / Project Manager.If you thrive managing multi-faceted engineering projects from planning through execution and enjoy building strong stakeholder relationships while mentoring teams, this role is for you.You'll be the go-to expert ensuring projects meet technical standards, budgets, a

Are you an experienced, hardworking.We are partnered with a well-established.They are currently seeking a skilled.This is an exciting opportunity to be part of a dynamic company that values expertise, precision, and innovation in every project.We are looking for an experienced.The ideal candidate wi

Foresight Technologies is a 30-year-old leader in advanced production of semiconductor chemical equipment and high-purity systems.We have over 700 employees in Tempe, AZ, and Penang, Malaysia, and are one of the fastest-growing companies in the industry.We are the largest manufacturer of high-purity