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Job Title: Desktop Support Specialist Location: 22nd Century Technologies Dallas Office (approximately 5m west of downtown Dallas) Reports to: Service Desk Supervisor Position Overview: We are looking for a proactive and customer-oriented Desktop Support Specialist to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to Dallas County employees, assisting with hardware, software, and networking issues, and ensuring that all IT systems are functioning smoothly. You will be the first point of contact for technical support, helping to troubleshoot and resolve problems in a timely and efficient manner. Key Responsibilities: • Provide first-line support for internal employees via phone, email, or chat., • Troubleshoot and resolve technical issues related to software, hardware, networking, and Windows 10/11 operating system., • Configure and maintain software and hardware systems, including desktops, laptops, printers, and other peripherals., • Log and track support requests in the IT ticketing system to ensure timely resolution or escalation., • Assist with setting up and configuring new workstations and user accounts., • Manage and maintain software licenses, applications, and user permissions., • Document common issues and create knowledge base articles for employees to self-solve problems. Qualifications: • 1-3 years experience in an Enterprise Helpdesk or IT support role, including VIP support., • Strong knowledge of Windows 10/11 operating system and common office software (Microsoft Office, antivirus programs, etc.)., • Core understanding of networking concepts (TCP/IP, DNS, DHCP, etc.)., • Excellent communication skills, with the ability to explain technical issues to non-technical employees., • Strong problem-solving skills and the ability to prioritize tasks effectively., • Familiarity with IT ticketing systems (e.g., Ivanti, ServiceNow, etc.)., • Ability to work in a fast-paced environment while maintaining attention to detail., • Strong customer service and interpersonal skills., • Experience with remote desktop support and troubleshooting tools., • Knowledge of Active Directory, email systems (e.g., Outlook), and collaboration tools., • Familiarity with cloud platforms like Microsoft 365 or Google Workspace.

Job DescriptionSalary: $55,000 $60,000 (Exempt Salary Position) Service Desk Engineer(Full-Time, Exempt) Overview We are a high-performing IT servicesorganization deliveringwhite-glove desktop and infrastructure support to fast-paced, professional environments. Our engineers are trusted partners to the business, known for exceptional responsiveness, deep technicalexpertise, and the ability to independently own and resolve technical challenges thatimpactend users and executives. We are seeking a Desktop Support Engineer to join our team in a full-time, exempt, salaried role. This positionis responsible forthe ownership, troubleshooting, and maintenance of Microsoft, Azure, and endpoint environments while delivering a high-touch support experience to users, including VIP leadership. Depending on business needs, you may be dedicated to a single client environment or provide multi-client engineering support across locations. Compensation: $55,000 $60,000 (Exempt Salary Position) What You Will Own Ability to take ownership of situations while proactively partnering with management. * Flexibility to travel--role may requireneedstotravel when unexpected client needs come up, not just on a fixed schedule. Required Experience • Microsoft 365 (Outlook, Teams, SharePoint), • Windows 10/11 and Windows Server environments, • Active Directory, Group Policy, and permissions management, • VPN configuration and troubleshooting, • File systems, network shares, and backup/restoration practices This is not a helpdesk position. This is an engineering role where you are trusted to take ownership of technical environments, solve problems independently, and serve as a reliable technical partner to the business. Employment Classification This is a full-time, exempt, salaried position. The role requiresthe consistentexercise of discretion, independent judgment, and technicalexpertisein managing and resolving IT issues that impact business operations.

Job Description Application Deadline: March 8, 2026 or until position is filled General Summary This position ensures proper installation, operation and maintenance of employee’s hardware and software. The person in this role provides technical support to employees both in-person and remotely. The IT Support Specialist receives, prioritizes, documents and actively resolves end user help requests. Essential Duties/Responsibilities • Build and install computer systems (Windows and Mac) and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards, • Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications., • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance, • Identify, log and resolve technical problems with software applications or network systems, • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary., • Explain and document technical issues in a clear way to clients, • Accurately record, update and document requests using the IT Support ticketing system., • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation, • Ensure that work is carried out within agreed service levels and in accordance with department guidelines, • Perform user account maintenance in systems and applications related to employee hire, termination and transfers, • Assist with physical and logical security, ensuring that company security controls are functional and operating correctly, • Ensure that the Company is compliant with software licensing, network and systems legal requirements, • Work may require infrequent weekend and evening work and as well as travel to remote locations, • Meet fiscal requirements while ordering new equipment including printers, monitors, computers and other devices, • 2 years of computer knowledge working in Windows, Mac OS X, helpdesk and IT related experience, • Degree or certification in computer or technology related field preferred, • Must be knowledgeable in all aspects of computer support, and possess good problem-solving skills, • Solid understanding of UNIX/Linux, Routing, switching, networking, security and general computer repair, • Job requires the ability to manipulate small tools required to repair and replace components in desktop and laptop computers, • Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction. This position is not only a technical worker but often deals directly with the customer (internal), offering advice, training, solutions, and guidance, and will greatly influence the customer opinion of the team., • Must be able to work with confidential information in a secure and professional way, • Employee remains in the sitting position for prolonged hours. Employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus., • Employee will regularly be required to work in tight spaces, under desks, in closets, equipment racks, overhead cable management, ceilings and under raised floors, • Working conditions may include being in an open (shared) cubicle/workspace area. Please feel free to review our Benefits at the following link:

Job Description Introduction The Technical Support Specialist provides 1st & 2nd line IT support across the organization via the ServiceNow ITSM platform, email, phone and in-person walk-up cases in our Dallas, TX office. This role is a hybrid role with occasional work from home days and limited travel to our office locations across the US. Location: 5910 N Central Expressway Suite 500 Dallas, TX 75206 As the public face of the IT support team, you will ensure high quality support is provided to all users and departments within Amwins and that all incidents/problems are recorded and managed in the Service Desk system. You will inform the Technical Support Manager or wider IT leadership team of any incidents and/or problems (internal and external) that may impact the business. Responsibilities • Monitor the service desk platform, identify and set the priority level of all requests/tickets received and resolve issues or reallocate to wider teams where applicable. This includes, but is not limited to:, • Assisting with the configuration of all PCs & laptops used within the group., • All printers used within the group., • Mobile devices within the group (including mobile device management via Intune)., • Provide basic in-house training to staff in relation to Microsoft Office programs and other supported bespoke software/applications as and when required., • Engage in the procurement of IT hardware, software, consumables and telecoms equipment, in accordance with the corporate procurement policy and working alongside the IT Asset team and IT Asset Manager., • Provide 1st & 2nd line IT support to all users, ensuring a good to outstanding level of support from initial incident acknowledgement through to resolution., • Report any incidents/service impact issues that could impact the business to the Technology Support Manager., • Ensure daily administrative duties (updating tickets, following up on logged cases, escalating where appropriate) of the service desk are completed., • Ensure IT support projects, tasks and assignments are carried out in a professional and timely manner., • Utilise the service desk system to effectively log the nature of support queries, manage workload and prioritise support cases according to Service Level Agreements (SLAs) set by the IT leadership team., • Promote the use of IT tools within the business, allowing staff to work more effectively., • Undertake project work on occasions, and plan and deliver solutions in a timely manner., • Manage on-site hardware, such as MFDs (printers), including troubleshooting and toner replacement as well as meeting rooms/internal events equipment., • Ensure that all office hardware is maintained to a good working standard. Knowledge/Skills/Qualifications • Advanced knowledge of Microsoft Office 365, including Exchange, Intune and Entra., • Knowledge and experience of Active Directory Users and Computers., • Knowledge and familiarity of networking, including DHCP, TCP/IP, DNS, IP addressing, network protocols and the ability to diagnose and resolve such issues., • Knowledge and background of IT helpdesk/support and working with technology., • Experience of working in an office, providing both in-person and remote support to staff., • Exposure to meeting room and event support, including Crestron and Logitech hardware and Microsoft Teams/Zoom/Google software., • Maintain documentation of IT systems and procedures, alongside the IT Service Desk team., • Identify the root cause of issues and recommend appropriate solutions in line with the IT Acceptable Use Policy, while being mindful of the user being supported., • Demonstrated experience of Insurance industry (desirable, but not essential)., • Ability to work on your own and within a team., • Project-based skills (ITIL, desirable, but not essential)., • Excellent communication skills and the ability to communicate technical information clearly and effectively to users with varying levels of technical expertise., • Experience providing support to executives and senior leaders, remaining calm and professional in a fast-paced environment., • Customer-centric, with attention to detail., • Experienced in "hands on" maintenance of hardware, including repairs (beneficial, but not essential)., • Willingness to travel to other offices Supported Programs/Software/Applications • Microsoft 365 apps (including, but not limited to: Outlook, Teams, Power Platform, Exchange, Word, PowerPoint, Excel, OneDrive), • Intune (Mobile Device Management), • Entra, • SharePoint, • Intune Company Portal, • VPN (GlobalProtect), • ServiceNow ITSM platform, • Crestron/Logitech/Neat meeting room equipment, • Windows OS (Windows 10, 11), • Citrix, • Aternity (asset monitoring), • Insurance systems: IMR, GlobalXB, PPL, UniQuote)

Job Description Job Title: POS Administrator – automotive care and car wash industry (DRB) Job Type: Fulltime Salary, Some Travel Required Job Experience Level: Minimum 5 Years of POS Support Experience Job Summary: We are looking for a motivated and skilled POS Administrator to join our dynamic IT team. We are seeking an experienced and proactive POS Administrator with deep expertise in DRB Point-of-Sale systems to support and optimize our car wash operations. This key role will oversee the administration, troubleshooting, and continuous improvement of our POS infrastructure, while also leading POS-related projects and maintaining strong vendor relationships. Key Responsibilities: Qualifications & Skills Required • 5+ years of experience administering DRB POS systems in the car wash industry or a similar retail environment., • Proven experience leading technical projects and cross-functional teams., • Strong technical troubleshooting skills (hardware, software, network)., • Excellent organizational and communication skills., • Experience working with vendors and third-party technology partners., • Ability to work independently and manage multiple projects., • Willingness to travel to car wash sites as needed. Perform remote implementations., • Participate in rotational on-call support, addressing after-hours IT needs. (Weekends: 9:00 AM – 7:00 PM EST (currently). On-call support is only required for critical issues, and the volume of issues during these hours is typically very low)., • Provide IT support and administrative assistance as needed, including helpdesk tasks and system administration responsibilities delegated by the VP of IT, such as managing O365 end-user accounts, configuring access and permissions, supporting and deploying IT hardware, and troubleshooting technical issues for staff. Preferred: • Experience with POS LPR technologies., • Familiarity with car wash tunnel control systems., • Experience in automotive services, including full detailing, interior cleaning, oil changes, and emissions/state inspections., • Background in IT support or O365 systems administration is a plus. Why Join Us? • Opportunity to work in a collaborative and innovative environment., • Exposure to diverse technical challenges across IT & POS operations. Car Spa, Inc. is an Equal Opportunity Employer.

Job DescriptionSalary: If this describes you - We need to talk! While you sometimes move too quickly, do you enjoy "spinning plates" and thrive in an environment with lots of moving parts? Are you a detail oriented perfectionist who gets the job done? Are you energetic and like variety when it comes to doing multiple tasks? Is your communication loaded with details and delivered in quick bursts?Are you an optimistic person that has a naturally persuasive style? At Austin Lane the Help Desk Technician provides frontline technical support for managed services clients by responding to and resolving service tickets. This role focuses on troubleshooting technical issues, assisting end users, and ensuring timely resolution while delivering excellent customer service. Responsibilities and Duties • Respond to IT support tickets in a timely and professional manner., • Diagnose and resolve hardware, software, networking, and user-access issues., • Provide support both remotely and in person., • Properly document issues, root causes, and resolutions within the IT Helpdesk tracking system., • Set up, configure, and deploy computers, printers, scanners, and mobile devices., • Install and configure Windows OS, Microsoft Office 365, Teams, and business applications. Qualifications and Skills • 3-5 years of technical experience in help desk customer support., • CompTIA A+ Certification required, • Knowledge of computer operating procedures, network protocols, system software products and applications and multi-vendor environments, • Knowledge of multiple backup technologies including Tape/Disk/Cloud and understanding on use cases each may be applied, • Familiarity with ticketing systems and remote support tools., • Strong troubleshooting, communication, and customer service skills., • Ability to manage multiple tickets and prioritize workload effectively., • Windows operating systems: 10/11, Server 2016, 2019, 2022, • Microsoft Exchange 2016, 2019, • Microsoft Office 2019/365, • Microsoft Cloud Solutions such as Azure, Microsoft 365, Intune, EntraID, • Wireless Infrastructure, • Virtualization, Hyper-V/VMWare, ESXI, • Cyber Security Hardening Techniques & Best Practices

Job Description Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.