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Job Description We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.) Our Mission: To actively connect people to their next great opportunity. Who We Are: ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects millions of all-sized businesses and job seekers through innovative mobile, web, and email services, as well as through partnerships with the best job boards on the web. ZipRecruiter has the #1 rated job search app on iOS & Android. Summary: We are looking for a qualified Manager of Information Technology (IT) Operations to join our team. You will be responsible for leading our support of 1000+ hybrid employees with offices in 4 cities across 3 countries. The team equips the business with modern technology, while providing excellent customer service, provisioning, education, and troubleshooting. As a tech-first company, ZipRecruiter is extremely engaged with bringing modern tooling, including Artificial Intelligence, to the workplace. As Manager of IT Operations, you will lead empowerment to rapidly adopt tools and services and drive innovation across all of our corporate functions. This role leads the IT Support team to ensure professionalism in approach, adaptability in process, and continuous improvement through professional development and ownership of solutions. This is a hybrid role that requires you to work on-site at our Phoenix office multiple days a week, with occasional travel to our Santa Monica office and other events as needed. Responsibilities: • Manage the IT and Communication Support Team while communicating consistently with leadership across the business to identify areas of improvement., • Hire, train, evaluate, and support technicians in IT and communications technology., • Own the ticketing system to ensure SLA's are met and solutions are appropriate, and motivating the team to complete larger-scope projects in addition to task-oriented tickets., • Cultivate a growth mentality and eagerness to adapt new technologies and approaches as we collectively learn how to deliver the best tools and services to a diverse user population. This includes balancing expansion into unfamiliar territory against speed of delivery., • End-to-end ownership mentality: assigned tasks are addressed thoroughly, anticipating likely next steps, thinking through gaps in directives, and fostering continuous improvement and collaboration with customers., • Ability to work in our Phoenix office multiple days a week., • 6+ years of experience in a helpdesk function, 2+ years as a manager., • Strong technical background - broad adaptability to new approaches is more applicable than certifications or in-depth expertise of a singular technology., • Strong critical thinking approach and the ability to mentor the team in the same direction., • Experience providing technical support remotely and in-person., • Team management experience - objective evaluation, performance management., • Enthusiasm for keeping up with emerging tech – hands-on familiarity with open source, appetite to tinker, and a pulse on emerging and fading trends in industry., • Customer service-oriented with rigorous documentation and problem-solving attitude., • Team development experience - identifying competency gaps and addressing through training and mentorship., • Networking experience - DNS, wireless networking, home office troubleshooting., • Software as a Service administration experience - authentication, license management., • Competitive compensation, • Exceptional benefits package, • Flexible Vacation & Paid Time Off Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits. #LI-Remote #LI-DA1 ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics. Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at:

Job DescriptionJOB SUMMARY Calero, the leading technology expense management solution for complex enterprises, is looking for an Invoice Specialist in our Rochester office, Phoenix office or remote. Reporting to the Invoice Consultant, you will be responsible for obtaining, chasing, and loading invoices across multiple platforms and clients. This role is an integral, customer facing, collaborative, results oriented position where you will be provided with training opportunities and given a real chance to impact the operations of the organization. You will become the key contributor to the initial loading Service Level Agreements (SLA). The key activities are to ensure that the invoices are entered into the system in adherence to our client specific requirements. ESSENTIAL JOB RESPONSIBILITES • Prepare and load client’s telecom invoices as per SLA requirements for each customer, • Validate accuracy of invoice data entered; invoice date, vendor remit, expense/charges, invoice amount and accounting distributions, note invoice for variances and validation completed, • Identify and collect missing invoices as assigned, • Monitor all open helpdesk tickets for assigned customer(s) and escalate to Service Operations Manager as necessary, • Interact with internal staff and vendors to resolve billing issues EXPERIENCE • 1+ year prior work experience in customer service, • A combination of work experience and education may be considered SKILLS • Knowledge of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint), data entry systems, • Strong troubleshooting abilities for both systems and networking, • Knowledge of log file output, which includes, understanding and analyzing end user issues COMPETENCIES • Excellent verbal, written, and non-verbal communication skills, • Lead by example by maintaining strong ethics, values, trust and integrity, • Action oriented, results driven, and ensures accountability, • Customer Focused, • Quality decision making, • Analytical skills, • Organizational skills and planning/priority setting, • Excellent ability to work collaboratively and confidentially with all levels in the organization Calero is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. The hourly wage range for this role is $18.50 per hour. It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meet all required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.

Job Description ABOUT US Davis Technology Management is a successful technology company in the IT staffing, Technology Consulting and IT Managed Services sector. Our focus is crafting technical and staffing solutions that empower businesses and foster growth. Our foundation is built on a commitment to our Core Values, and a team dedicated to bridging the gap between innovative IT solutions and businesses seeking to navigate the complexities of the digital age. At the heart of everything we do, we’re dedicated to exceeding expectations and creating RAVING FANS both within our internal team and amongst our clients. CORE VALUES IN ACTION Raving Fans: This is the HEART of Davis Technology Management. It’s not just about meeting expectations, it's about EXCEEDING them. We aim to create a ripple effect of positivity, both within our team and for our clients. Autonomy, Mastery, and Purpose: We believe everyone deserves the right to choose their own path, be excellent at what they do, and work on things where your contribution is visible and meaningful to you. Find your rhythm, master your domain, and understand the bigger picture of your contributions. Growth: Complacency isn’t in our dictionary. We thrive on evolution, aiming to be better, smarter, and more efficient with each passing day. What’s the best book you’ve read recently? Did it inspire you? What did you learn? Let’s discuss! Accountability: We embody it in what we do, every day. We stand by our commitments, taking pride in our work and owning up to our responsibilities. Better Stories: Every day is an opportunity to do incredible things! We actively encourage our team to seek out experiences that enrich their personal and professional lives. We’d love to hear your stories! About the Role Davis Technology Management, a fast-growing Technology Solutions Provider headquartered in DFW, is seeking a Level 3+ Senior IT Engineer to be our first hire in Phoenix, AZ. This is a critical early role that requires a seasoned MSP professional who can work independently, solve complex problems, and represent DavisTM locally. You will start remote and transition to an office role as we build our Phoenix presence. You will serve as the senior-most technical resource in the market, working closely with remote teams and acting as the primary contact for clients. Key Responsibilities * Function as the senior technical escalation point for Phoenix clients, handling the toughest tickets and project work. * Troubleshoot and configure complex network environments: LAN/WAN, firewalls, switching, wireless, VPN. * Manage and support Windows Server infrastructure: AD, DNS/DHCP, Group Policy, virtualization, storage. * Lead client onboarding/offboarding, site deployments, and infrastructure upgrades following MSP best practices. * Oversee technology projects and provide “experienced eyes” on AV/Low Voltage work handled by third parties. * Collaborate with remote NOC/helpdesk teams, escalating appropriately and maintaining clear documentation. * Conduct client visits, perform proactive technology assessments, and strengthen relationships with key stakeholders. * Mentor junior technicians as the Phoenix team grows. Required Qualifications * 5+ years in a Level 3+ or Senior Engineer role within an MSP. * Proven ability to manage multiple clients and priorities simultaneously. * Deep technical knowledge of networking, Windows Server environments, and Microsoft 365. * Strong project delivery experience (network refreshes, server migrations, tenant moves). * Excellent troubleshooting, documentation, and client communication skills. * High degree of self-direction — comfortable being the only local technical resource at times. Preferred Qualifications * Experience with hospitality/restaurant technology environments. * Proficiency with PSA/RMM tools (ConnectWise, Kaseya, N-Able, etc.). * Industry certifications: CCNA, Network+, MCSA/MCSE, Azure Fundamentals. * Familiarity with AV/Low Voltage project oversight. Why This Role Matters This is a ground-floor opportunity in DavisTM’s Phoenix expansion. You’ll have significant influence over how we deliver service in this market, with a clear growth path into Market Lead / Regional Manager as we scale. Compensation Range: $110K - $120K

Job Description ANM is seeking a Senior Service Delivery Manager to join our exceptional team. For Colorado candidates, the pay range is $150,000-$180,000 annually Who We Are: ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing, and deploying solutions for enterprise networking, data center & and cloud, collaboration, security, audiovisual, and Salesforce. Our Benefits: • Competitive Salary, • Full benefits package (Medical, Dental, Vision, Life Insurance, short-term and Long-Term Disability), • Paid Time Off, • 401K Plan, • Flexible Spending Account, • Employee Recognition Rewards, • Career training geared towards professional growth Who We Are Looking For: We are seeking an experienced Senior Service Delivery Manager to oversee the end-to-end delivery of IT services for a portfolio of clients. The Senior Service Delivery Manager is responsible for overseeing the delivery of managed services to clients, ensuring that all service level agreements (SLAs) are met and that customer satisfaction is maximized. The Senior Service Delivery Manager will coordinate cross-functional teams, manage technical escalations, and drive continuous improvement in service delivery processes. This is a client-facing role requiring both strong technical and operational acumen as well as excellent interpersonal skills. What you will be doing as a Senior Service Delivery Manager: • Serve as the primary point of contact for assigned clients regarding service performance, escalations, and ongoing delivery., • Coordinate internal teams (helpdesk, NOC, engineering) to ensure smooth resolution of incidents and implementation of service changes., • Monitor and report on SLAs, KPIs, and service metrics, using tools like ServiceNow, LogicMonitor, Splunk, or similar platforms., • Own the process for ensuring incidents are resolved and coordinating resources to deliver timely solutions., • Deliver post-incident reviews/root causes and drive continuous improvement., • Maintain documentation, process runbooks, and service delivery playbooks, • Partner with Client Success Manager (CSM) to conduct regular client service reviews, including performance reporting, roadmaps, and opportunity identification., • Work with Client Success Managers and technical leads to align IT solutions with evolving client needs. Required education, technical skills, and/or experience: • 5+ years of experience in IT Service Delivery, preferably in a Managed Services Provider (MSP) environment., • Demonstrated ability to collaborate effectively within team environments, contributing to shared goals and fostering a culture of open communication and mutual respect., • Deep understanding of ITIL principles and best practices (ITIL v4 certification a plus)., • Strong grasp of SLA management, ticketing systems (ServiceNow), remote monitoring tools (LogicMonitor or similar), and reporting tools (Splunk)., • Excellent organizational, communication, and negotiation skills., • Ability to manage multiple client accounts with varying levels of complexity., • Experience with network/infrastructure fundamentals. Travel: Travel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance. ANM is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Description We are leading a confidential search for a Supervisor of Network Services for an IT Service Provider in the Phoenix Area. This will be a hands-on player/coach managing a team of 3. Primary Responsibilities: • Oversee the maintenance and support of internal network (offices, data centers, VPNs, inter-site connectivity)., • Supervise the access, performance, and integrations between various tools and platforms., • Manage network vendor relationships, and coordinate with vendors for system upgrades, patches, and issue resolution., • Participate in security audits and implement best practices to protect internal infrastructure., • Lead and mentor the network services team, fostering a culture of collaboration, innovation, and continuous improvement., • Develop and implement strategic plans for network products and services., • Oversee infrastructure growth and scalability., • Evaluate industry trends and advancements to ensure that network solutions and infrastructure remain cutting-edge and efficient., • Oversee routing, switching, firewalls, and wireless for internal use and interfacing with client networks., • Manage access, performance, and integrations between tools., • Ensure all internal systems and networks are monitored for availability and performance., • Create and maintain SOPs for network systems., • Collaborate with Security and Infrastructure Teams to optimize networks for applications and systems., • Manage a team of Network Administrator and Engineers to proactively monitor and respond to internal and client network issues and work network projects., • Respond to network outages within established SLA's Additional Responsibilities: • Serve as a mentor for the Support Teams and Network Administrators, • Serve as a resource for both client and internal projects as needed, • Maintain internal firewall rules, access policies, and the segmentation between client and MSP infrastructure., • Manage internal VPNs and secure remote access for employees., • Maintain network management systems to monitor internal and Client infrastructure., • Perform proactive maintenance, updates, and lifecycle management on core systems., • Support internal teams (helpdesk, systems, NOC) by maintaining the tools and networks they rely on., • Serve as an escalation point for internal and client-facing network related issues., • Maintain detailed and up-to-date internal network diagrams and documentation., • Manage the internal and client-facing IP space., • Troubleshoot, resolve, and communicate network issues to clients, peers, and leadership teams Requirements for the Role: • Professional level IT Certifications, such as: CCNP, SNSP or equivalent., • Deep knowledge of networking concepts (L2/L3, TCP/IP, DNS, DHCP, etc.), • Hands-on experience with Cisco Platforms such as Catalyst, Nexus, Meraki, Umbrella, etc., • Hands-on experience with Palo Alto firewalls, • Hands-on experience with SASE platforms such as HarmonySASE,, • Hands-on experience with NAC such as 802.1x, ACLs, RBAC, etc., • Knowledge of automation platforms such as Rewst, Ansible and Postman, • Familiarity with Linux, • Knowledge of Windows Server administration, • Familiarity with network monitoring and management tools such as Logic Monitor or PRTG, • Diagnosis skills for complex technical issues., • 3-5 years of experience managing and monitoring enterprise, data center and cloud networks, • 3-5 years of leading teams of Network Engineers and Administrators, • 3-5 years of MSP experience, • Experience with PSA tools such as Connectwise or AutoTask, • Interpersonal skills: such as telephony skills, communication skills, active listening and client-care., • Ability to multi-task and adapt to changes quickly, • Ability to work independently and as part of a team, • Strong documentation and time-management skills, • Service awareness of all organization's key IT services for which support is being provided., • Understanding of support tools, techniques, and how technology is used to provide IT services., • Typing skills to ensure quick and accurate entry of service request details., • Self-motivated with the ability to work in a fast-moving environment., • Ability to travel onsite domestically when needed, • Availability to work in-office 2-3 days a week

Job DescriptionLOOKING FOR ARIZONAZ RESIDENTS ONLY. Multiple interviews (Phone Interview, then virtual teams interview). First week will be fully onsite, after this position will be remote, with the possibility of coming onsite once per month. Must show Adobe experience on resume. State of AZ - Requisition # 7445 - Data Redaction Coordinator (Hybrid) Job Description: Data Redaction Coordinator • Coordinating and redacting qualitative and quantitative requests for the agency. This includes responding to external and internal requests, communicating with program areas, and ensuring the final product is delivered.POSITION SUMMARY:, • The candidate will be primarily responsible for redacting qualitative and quantitative data, communicating with constituents and ADE staff, as well as completing weekly status reports., • A successful Data Redaction Coordinator will have a high level of attention to detail, be receptive to feedback, communicate well with team members, adapt to changing environments, and be able to work with minimal defined requirements., • The ideal candidate must have extensive experience with Adobe, MicroSoft Word, and Excel.RESPONSIBILITIES:, • Convert files, • Review qualitative and quantitative data requests., • Communicate and process requests with appropriate program areas., • Perform qualitative and quantitative data redactions., • Work closely / collaboratively with cross-functional teams (e.g., Data Governance, Program Areas)., • Participate in planning meetings, and stand-up meetings as scheduled. Participate in standard of work discussions and reviews., • Coordinate with Data Governance and Program Areas to ensure required redactions are completed and approved prior to sending to constituents.Skills Required:, • Advanced understanding of Adobe tools and functions., • Advanced skills with Excel., • Ability to recognize and apply redactions patterns and best practices., • Experience with HelpDesk systems., • Ability to focus on deadlines and deliverables to meet commitments., • Ability to maintain confidentiality., • Ability to effectively collaborate with program areas and subject matter experts., • Ability to work as part of a self-directed team, in which tasks are determined daily in coordination with co-workers, rather than being assigned., • Ability to work with a minimal amount of direction while being proactive in keeping management informed of related issues., • Ability to respectfully question ideas and share a point of view with others in support of governing and protecting the data of the department of education., • Ability to effectively communicate with various levels of employees ranging from entry level to senior leadership., • Ability to manage multiple assignments at the same time and shift priorities quickly., • Proven strong problem-solving skills and troubleshooting., • Excellent written and verbal communication skills.Skills Preferred:, • Experience with Adobe redaction tools., • Experience with Microsoft office 365., • Prior data redaction experience.Experience Required:, • 2 or more years of professional experience utilizing the required skills listed above.Experience Preferred:, • Experience working on confidential information, • Experience in the Education or Government sectorEducation Required:, • Associate or bachelor's degree in business or related field of study, or equivalent professional experience.

Job DescriptionSummary Our client is a leading Managed Services Provider (MSP) located in Scottsdale, AZ and they are in need of a IT Helpdesk Support Level I. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities • End-User assistance, • Point person with Windows Desktop related issues, • Assist with Windows Servers, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boarding, • Network Services and Equipment Installation, • LAN/WAN Installation and Maintenance Support, • Network Hardware Support and Installation, • Door card access, wander guard, lighting, HVACQualifications & Requirements, • Having worked with a Managed Services Provider (MSP) in the past is a BONUS!, • Three (2-3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support, • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja), • PSA (or Ticketing) software experience (i.e. Autotask), • History of network and firewall administration (Sonicwall & Meraki)., • Basic knowledge of network, server, and workstation troubleshooting knowledge., • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic., • A willingness to learn and grow

Job Description Job Title: Local IT Help Desk / Support Technician Job Type: Full-time, Salaried FSLA Status: Exempt Job Location: Hybrid - Phoenix Metro Area Compensation: $55,000-$75,000 annually, commensurate with experience Reports to: Service Delivery Manager About Focus Solutions Focus Solutions is a leading healthcare IT company dedicated to providing a comprehensive technology platform tailored to meet the needs of healthcare practices. At Focus Solutions, we integrate fragmented technologies into a seamless, intuitive technology ecosystem to enhance clinical and operational efficiency. We foster a collaborative and inclusive work culture, and our organization is experiencing rapid growth. We are looking for candidates who want to grow with the company. As a remote-work company, we offer flexibility and work-life balance while maintaining a strong sense of teamwork and connection. Role Overview The Local IT Help Desk / Support Technician is a hands-on IT professional with a strong foundation in Microsoft Azure, Office 365, networking, and end-user desktop support. This role requires a proactive problem-solver who enjoys working in both cloud and on-premise environments, thrives on variety, and is excited about delivering excellent support in the healthcare industry. Responsibilities Core Systems Administration & Support • Administer and support Windows servers, infrastructure, and virtualization platforms (VMware, Hyper-V)., • Manage Microsoft 365 environments including Exchange, Teams, SharePoint, and user access., • Implement and support Azure-based services including identity, security, networking, and virtual infrastructure., • Provide comprehensive Tier 1/2 desktop support (Windows and Mac), resolving escalated helpdesk issues remotely and onsite.Networking & Security, • Design, configure, and maintain network components: VPNs, IP routing, ACLs, NAT, and load balancers., • Support secure remote access, TLS/SSL encryption, MFA, and other security best practices., • Assist with firewall and endpoint security configurations.Automation, Monitoring, and Tools, • Use scripting tools (e.g., PowerShell) to automate repeatable tasks and improve operational efficiency., • Manage device configurations using MDM tools like Intune, Automate, and NinjaOne., • Maintain system updates and security patches across desktop and server environments.Client-Facing Field Support, • Travel to client sites (primarily in the Phoenix Metro area) for scheduled support, installations, and issue resolution., • Act as a trusted technical advisor to clients, identifying opportunities to optimize and improve their IT environments., • 3-5+ years of experience in Systems Administration or Tier 1/2 IT Support, • Strong working knowledge of:, • Microsoft Azure (IaaS, PaaS, networking, AD/Azure AD), • Microsoft 365 administration, • Windows Server environments, • Desktop support (Windows and Mac), • Networking fundamentals: VPNs, NAT, Routing, DHCP/DNS, • Mobile Device Management (Intune or similar), • Scripting (PowerShell preferred), • Virtualization platforms (VMware, Hyper-V)Preferred Skills, • Experience working with an MSP or in client-facing IT support roles, • Exposure to healthcare IT (EHR/EMR systems, HIPAA, HITRUST), • Microsoft certifications (AZ-104, AZ-140, AZ-800, etc.) a plusSoft Skills, • Excellent verbal and written communication, • Strong troubleshooting and time management, • Self-motivated with a service-oriented mindset, • Competitive pay commensurate with experience, • Hybrid remote work environment with flexibility, • Robust benefits package including health, dental, and vision insurance, • 401(k) retirement plan with company match, • Generous paid time off policy, • Professional growth opportunities, including training and development, • Bonuses for successful employee referrals and earning select Microsoft Solutions certifications, • A supportive, inclusive, and fun work culture that encourages collaboration and innovationHow to Apply If you are a motivated and detail-oriented data professional passionate about healthcare technology, we'd love to hear from you! To apply for the Local Help Desk / Support Technician position at Focus Solutions, please complete our applicant questions and submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to your application! Focus Solutions is an equal opportunity employer and will consider all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description Helpdesk Technician I Location: Phoenix - Hybrid Here at Raintree we are a remote first technology company, so naturally our people use a lot of technology. With technology playing a crucial role, that’s where you come in. Your position is to provide day-to-day efficient and effective resolution to our users as a member of the IT team. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do, whether supporting IT infrastructure, IT Applications, or developing new technology in-house. You must be able to manage large projects with minimal guidance that affect multiple regions. You will need to resolve customer issues in times of crisis, remain focused under pressure and get them working again. Being punctual, reliable and consistent is key to Raintree’s success. To function at a high level, you are expected to be reliable and adhere to your work schedule as designated by your leader. Lastly, be passionate about providing quality customer service and contributing to team success. Duties and Responsibilities • As Raintree’s Helpdesk Technician you will provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • You will assist other technicians and engineers perform maintenance and troubleshooting to keep all of our tools and devices (including desktops, laptops, iPads and core applications) running smoothly, • This role is a hybrid (85% remote and 15% onsite support) role. Must be willing to travel locally., • Provide exceptional technical support by phone, email, remote access or in-person as needed., • Communicate professionally with coworkers and customers., • Ensure user requests for client-related services (incident resolution and requests) are generated, tracked, escalated and followed through to satisfactory completion., • Manage inventory of new and replacement equipment; and diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service., • Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on workstation (Remote Users) devices for their entire lifecycle (including the remote management of devices using appropriate tools)., • Support, Manage, Optimize and Maintain the configuration and installation of workstations, to include, but not limited to, patch updates, hardware replacements, with spares provided by the vendor., • Collaborate with internal teams or vendors to execute projects, • This position requires excellent communication and problem-solving skills, • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills., • Knowledge and experience on Windows 10 OS and above. MacOS and iOS are a plus., • Experience with Service management tools such as FreshService, Jira, Salesforce etc. is a plus,, • Automate manual tasks; create & improve tools that help make team operations more efficient, • General understanding of Microsoft Office (Word, Excel and Powerpoint) and the Google suite (Gmail, Google Docs, and Google Calendar), • Should have an understanding of ITIL: Incident, Change, Problem, Service Request and related activities such as spare and buffer inventory management., • Thought Process:, • Able to understand technical concepts and can develop ways to help others learn., • Ability to solve complex problems with innovative solutions., • Ability to manage multiple priorities., • Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve., • Interpersonal:, • Excellent customer service, technical, organizational, and communication skills in person, through tickets and on the phone; effective listening and team orientation., • Able to persuade, influence and negotiate with staff and vendors in critical situations., • Able to motivate others and work cooperatively in a group to achieve common goals., • This remote position requires a HIPAA compliant environment. Your work environment must be accessible to a consistent and adequate internet connection per Raintree’s guidelines. A controlled and dedicated work space will be necessary to be successful, • Proactive: Ability to conduct research into a wide range of computing and application issues as required., • Team Player: able to work in a collaborative environment and liaise with stakeholders at all levels, • Analytical: able to think critically about business problems, asks questions and listens to deeply understand challenges and deliver optimal solutions, • Organization and Planning: plans, organizes and prioritizes projects in an efficient, productive manner, with limited supervision if necessary and maintains a high attention to detail, • Persistent: demonstrates tenacity and willingness to go the distance to get something done, • Adaptable: adjusts quickly to changing priorities and conditions, anticipates and copes effectively with the complexity of change. Our Perks • Remote Work/Work From Home, • Paid Time Off/11 Paid Holidays/Year-End Holiday Break, • Health, Dental, Vision, HSA/FSA, • 401K with Company Match, • Disability & Life Insurance, • Employee Assistance Program, • Paid Parental Leave About Raintree Systems Raintree is the preeminent platform for enterprise and mid-sized therapy provider organizations. Our award-winning solutions in patient engagement and communications, clinical documentation, revenue cycle management (RCM), and business intelligence are tailored to the needs of physical therapy, occupational therapy, speech therapy, and ABA practices across all treatment settings. Our Core Values We put our Clients First - We are Open and Honest - We are Disciplined, Yet Flexible We love to Solve Problems - We are Committed to Greatness - We are a High Performance Team Raintree Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Powered by JazzHR EtNBXSyBwE

Job DescriptionSummary Our client is a leading Managed Services Provider (MSP) located in Scottsdale, AZand they are in need of a IT Helpdesk Support Level I. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities • End-User assistance, • Point person with Windows Desktop related issues, • Assist with Windows Servers, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response., • New User On-boarding, • Network Services and Equipment Installation, • LAN/WAN Installation and Maintenance Support, • Network Hardware Support and Installation, • Door card access, wander guard, lighting, HVACQualifications & Requirements, • Having worked with a Managed Services Provider (MSP) in the past is a BONUS!, • Three (2-3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support, • Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja), • PSA (or Ticketing) software experience (i.e. Autotask), • History of network and firewall administration (Sonicwall & Meraki)., • Basic knowledge of network, server, and workstation troubleshooting knowledge., • Excellent customer service skills (courteous, tactful, and professional demeanor)., • Excellent written and verbal communication skills, with experience presenting to groups., • Reliable work ethic., • A willingness to learn and growEmployment Type: Full time Location: Scottsdale, AZ

Job Description Position Overview: The IT Support & Help Desk Analyst is the first point of contact for technical assistance, providing support to end-users on hardware, software, and network issues. This entry-level role ensures smooth operation of computer systems and IT services by diagnosing and resolving common problems, documenting solutions, and escalating complex issues when necessary. The role also involves basic system maintenance, monitoring, and contributing to user training resources. Key Responsibilities • User Support: Provide technical assistance to NHCC team members via phone, email, chat, or in-person., • Troubleshooting: Diagnose and resolve hardware, software, and network issues., • Helpdesk Operations: Manage and respond to support tickets, ensuring timely and effective resolution., • System & Software Support: Assist with installing, configuring, and maintaining hardware, operating systems, and software applications., • Issue Escalation: Identify and escalate complex issues to the IT Manager or other teams within NHCC., • Documentation: Record issues, solutions, and FAQs to improve future support., • System Monitoring & Maintenance: Perform routine checks on systems and networks, supporting upgrades, backups, and security processes., • Training & Resources: Assist in creating user guides, FAQs, and training materials for common technical issues. Required Skills & Qualifications • Must be at least 21 years of age; and, • Valid non-restricted AZ Driver's License; and, • Valid non-restrictive Level 1 AZDPS Fingerprint Clearance Card (or willing to obtain); and, • A high school diploma or a high school equivalency diploma; and relevant experience with IT Systems., • Technical Knowledge: Basic understanding of computer hardware, operating systems (e.g., Windows, Google Suites), software applications, and networking concepts., • Problem-Solving: Ability to analyze and resolve technical issues efficiently., • Communication Skills: Clear verbal and written communication to explain technical information to non-technical users., • Customer Service: Strong interpersonal skills with patience and professionalism in user interactions., • Organization & Detail Orientation: Ability to manage multiple tasks, track issues, and follow up thoroughly., • Adaptability: Willingness to learn new technologies and adjust to evolving IT needs. Work Environment • Primarily office-based with occasional need for on-site or remote support., • Interaction with users through multiple channels (phone, email, chat, in-person)., • Collaboration with IT team members and vendors., • May occasionally require flexible hours or on-call support. *APPLICANTS MUST ALSO BE ABLE TO COMPLETE CRIMINAL HISTORY SELF-DISCLOSURE AFFIDAVITS AND OBTAIN AN ARIZONA DEPARTMENT OF PUBLIC SAFETY (DPS) LEVEL 1 FINGERPRINT CLEARANCE CARD, WHICH INVOLVES A STATE AND FEDERAL CRIMINAL BACKGROUND CHECK. * *All positions at NHCC are safety-sensitive, as defined in ARS 23-439. Therefore, the company prohibits the use, sale, manufacture, distribution, or possession of alcohol, drugs, controlled substances, medical marijuana, or drug paraphernalia on any and all segments of the company premises, company-owned vehicles, or personal vehicles used for company business or parked on company property. NHCC is a drug-free zone with zero tolerance for violators. *

Job Description Reports to: IT Support Manager Pay Rate: 40,000 – 50,000 Annually Duties and Responsibilities * Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user and phone related issues within a large enterprise environment. * Remotely assist users with desktop, server, point of sale, business management programs, network or software troubleshooting, updating required software, firmware or applications * Issue resolution and troubleshooting for software application errors, printer issues, shared resource access, hardware and software configuring and installations, OS patch management, performing basic network and server level troubleshooting, providing on-site support in a very customer-oriented service environment, and other duties as assigned * First level identification and escalation of Major Incidents using the approved IT escalation processes * Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT * Assist in creating knowledgebase articles, checklists, FAQs and End User training. * Follow all standard service desk policies and procedures. * Answering or escalating customer questions, instructing customers in the operations and maintenance of systems/equipment * Willingness to learn industry specific and proprietary management systems * Perform network administration functions, user account permissions, Active Directory changes * Follow up with clients to ensure resolution is complete and satisfactory * Maintain accurate, thorough and timely information in ticketing system adhering to departmental policies and procedures * Collaborate with peers to form technical solutions * Completion of day-to-day help desk support requests and assigned projects that require interaction with other divisions of our company * Additional responsibilities as assigned * Must possess reliable transportation and be willing to travel to customer sites as needed Capabilities/Competencies * Minimum of 3 years demonstrated, recent support/troubleshooting experience in all aspects of Windows XP, Windows 7, Windows 10, MAC, MS Office, Office 365, Internet Explorer 9 and above. * Minimum of 2 years in a customer service role within an IT support team. * Thorough knowledge of all Windows server and desktop operating systems * Thorough knowledge of Word, Excel, PowerPoint, Outlook, Active Directory and Exchange * Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices and Active Directory administration * Ability to provide remote desktop support to customers. * Ability to use remote support tools like VNC, LogMeIn, RDP, etc. * Ability to multi-task and maintain good communication is a must * Solid organizational skills and be strong attention to detail. * Excellent written and oral communication skills. * Excellent problem analysis and solving skills. * The Help Desk is a 24x7 operation. Candidates must be very flexible and willing to work during holidays and on shifts as required. * Shifts may be changed based on coverage requirements and special events. Candidates may be asked to work longer hours on a case-by-case basis. * Must be able to learn quickly and be very self-sufficient with limited training required. * Candidates must be able to cope with stressful situations and frustrated customers in a calm and appropriate manner. * Self-starter, dependable and accurate in completing tasks with strong attention to detail. * Demonstrated ability to multi-task and work independently with minimal supervision. * Adhere to internal IT Policy and Procedures as it relates to helpdesk operations. * Independent, self-starting attitude with the willingness to share knowledge. * Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues. * Ability to function effectively in a fast-paced environment Desired Skills & Experience * 2-4-year degree in a Technical field * Minimum of 1 year in the hospitality industry * IT related certifications preferred – e.g. A+, Network+, Security+, ITIL or MCP. * Understanding of basic ITIL principals preferred. * Basic understanding of application architectural principals and technologies in relation to client/server, n-tier, asynchronous message hub and web-based. * Basic understanding of networking concepts, including LAN/WLAN/WAN, TCP/IP, ICMP, 802.1x authentication, 802.11 wireless networking, DNS, DHCP, VPN, RSA, proxy, certificates and FTP (SSL & SSH) and ability to remotely troubleshoot connectivity issues for end users. * Basic understanding of types of network and server equipment, like firewalls, routers, switches, load balancers, blades, chassis, racks and SAN. * Demonstrated ability to support remote users over VPN technologies and get them operational without access to see their computer or remote network configuration. * Knowledge of Active Directory and application-based user account management.

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