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Job Description Welcome to Digital Direction, your source for Managed Telecom Solutions. We help CIO’s, IT Directors and IT departments manage telecommunications by serving as their Managed Telecom Solutions team. Our Managed Telecom Solution (MTS) enables us to acquire, provision, and support corporate telecommunications environment. MTS lifecycle capabilities include ordering and provisioning, inventory management, invoice auditing, expense management, contract and rate negotiation, and trouble ticket and billing helpdesk services. Our unique mix of people includes Advisors with experience managing Fortune 2000 customers for major carriers and advocates with an average of 20+ years of back office carrier experience enabling Digital Direction to deliver an unmatched mix of cost control and operational efficiency for our customers. Perhaps most important, our customers receive an advocacy based solution with guaranteed results averaging 35% reduction in total telecom spend, no sales “pitch” and substantially improved operational efficiency. Digital Direction is a company absolutely dedicated to helping customers reduce their telecom spend, leverage their communications environment, and creates a single point of contact for experienced advice and dedicated customer advocacy. This position is responsible for representing Digital Direction as part of a Managed Telecom Team for our existing and new customer base. The candidate would interface with clients and vendors to facilitate client orders. This role has a customer service function, supporting our clients as they make changes to their telecom environment. The position offers virtual office (remote). Principal Duties and Responsibilities: • 5+ years of high-level experience in a related field operations within a telecommunications company, • Must have excellent customer service skills and interpersonal skills, • Must have advanced level skills in MS Office including Excel and CRM, • Ability to work under pressure and to multi-task, • Proactive, self-motivated, and determined attitude, • Project coordination of customer moves, adds, change, and disconnect orders, • Voice and data migrations, • Background in managing and ordering legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex, • Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies, • You must be able to review telecom order packages, submit to carrier, then manage project through installation, • Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other telecommunications companies, • Ability to understand, analyze and explain Telco USOCs on CSRs, • Build inventory records in our CRM utilizing CSRs, • Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.

Job Description Metropolitan Family Services empowers families to learn, to learn, to earn, to heal, to thrive Part mentor, part motivator, part advocate, since 1857. Metropolitan Family Services has been the engine of change that empowers families to reach their greatest potential and positively impact their communities. Metropolitan is Illinois’ first comprehensive human services agency and reaches more than 117,000 individuals and families in Chicago. Evanston/Skokie, the southwest suburbs and DuPage County with services promoting education, economic stability, emotional wellness and empowerment. We are currently searching for an Unpaid Part-Time Information Systems Department Intern Job Qualifications: • Currently enrolled in a Bachelor's or Master's Degree program in information technology or related field., • Candidate must have bachelor's degree or master's degree in information, technology or related field preferred., • Candidate must be organized and have capabilities for setting priorities., • Candidate must have a desire to learn and adapt in a corporate environment., • Candidate must have strong self-starter skills and willing to collaborate within a team environment., • Candidate must be willing to work, hybrid, remote, and an office., • Candidate must have strong communication skills, preferred., • Candidate must be willing to learn project management skills and other leadership, communication skills., • Will learn and support the use of Articulate 360 platform, an e-learning course development tool to help staff create e-learning content courses tailored to their program needs and publish to our learning management system., • Will learn and support the use of Confluence, our preferred agency wide documentation hub which will house department and program information for staff to access resources, policies, project/teamwork across the agency., • Will learn and support any enterprise application projects that may require development., • Will learn and support any general application projects that may require expertise and support with license/account management, training for staff., • Will learn and support cyber security and fishing awareness trainings to staff for quarterly compliance standards within our department., • Will learn from and assist the Director of Information Systems Project Management by working through project plans, executing project tasks, and holding support meetings with stakeholders to fulfill incoming project requests from the helpdesk., • Will learn and support any incoming helpdesk requests and tickets submitted by users, agency wide. Additionally, may be asked to support in staff trainings on Information Systems Application topics., • Will learn and support the system operations team in fulfilling project tasks related to network and servers, equipment, E-Fax, Zoom, or other projects as assigned., • Will learn and support the use of tableau application by uploading systems data and visualizing it for analytics from stakeholders agency wide to help drive business decisions., • Will be encouraged to use Zoom platform as a form of team communication and coordination of project tasks for ongoing collaboration within teams and the entire information systems department., • While performing the essential duties of this internship, the intern is required to sit and stand for sustained periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and occasionally stand, bend, stretch, stoop, kneel and crouch., • The intern is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing and viewing a computer terminal., • The Intern may occasionally lift and/or move up to 25 pounds.

Job Descriptionoverview The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Helpdesk Engineer plays an important role in making sure that happens. The Senior Helpdesk Engineer handles escalated support requests for the Service Delivery Team. They are assigned the support requests that the Junior Helpdesk Technician can’t handle. When help is needed the Senior Helpdesk Engineer can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKS CUSTOMER SERVICE  Work on and resolve escalated Helpdesk Tickets  Delight our Clients with a Friendly, Quick and Helpful Experience  Provide the Client with advanced remote troubleshooting  Remote Hardware Maintenance and Support USE OF OUR TICKETING SYSTEM  Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests  Managing and recording all work though our Ticketing System  Make sure that Client Documentation in well maintained  Split tickets that have several issues into their own individual ticket  Make sure that tickets aren’t “stale” throughout the process USE OF OUR MONITORING & MANAGEMENT TOOL  Review RMM dashboard and apply remediation actions as indicated by our Processes  Review regularly scheduled/automated actions as indicated by our Processes PROJECT WORK  From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Senior / L3 Enginner may be required to help with project delivery COMMUNICATION, REPORTING & RISK  Escalate tickets that require Service Delivery Manager support  Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue  Submit Timesheets & Expense reports as indicated on their SOPs  Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients TEAM WORK  Mentor the “Junior” Service Team Members  Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher  Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks  Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues  Identify opportunities for improvement and make constructive suggestions for change  Contribute to the process of innovative change effectively  Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO SKILLS AND ATTRIBUTES DESIRED  A love of (and ability to) Solve Problems & Challenges  Great Communications skills, founded in being a good listener  Advanced understanding of support tools, techniques and how technology is used to provide services  Advanced understanding of operating systems, business applications, printing systems and network systems  Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices  Advanced experience and knowledge of working with the Microsoft 365 Platform  Must be able to type quickly and accurately while talking on the phone  A deep desire to deliver an amazing Client Experience  Advanced knowledge of IT Applications, Software & Hardware  The ability to speak both Geek and human  Great Communications skills, founded in being a good listener  A deep desire to deliver an amazing Client Experience  Drivers license  The ability to speak both Geek and Human  The ability to keep up with & adapt to the fast-paced IT world NICE TO HAVE  Experience using a Ticketing system / RMM Tool and PSA software  Experience providing support via remote tools  Experience handling Technical Service Tickets  Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.  Client Experience Certifications such as Helpdesk Habits etc.  Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. PERKS • Get your birthday off 🤓, • Generous incentives for reaching Team and Company Goals, • Excellent Health / Dental and Vision plan!, • An easy-going environment and culture (we all enjoy what we do), • The flexibility to work from home (we run a Hybrid office), • A Stand-Up Desk and High-Powered Laptop, • A Proactive Approach to Ongoing Training to help you develop life-long skills CAREER GROWTH For someone looking to progress their role, the Senior Helpdesk Engineer naturally leads into roles such as: the Service Delivery Manager or CTO. Powered by JazzHR qo2gmVu83u

Position Type: Full-time, Contract Duration: 24+ months Location: Remote – US Based Only!! ***4 openings!! Need Project Managers with experience rolling out Workday for large enterprises, and or that has worked on Workday projects in the past.

Duration: 12 months contract (Hybrid) Description: The Project Manager (Contractor), Office of Integrations & Acquisitions (OOIA) reports through Clinical Sciences, Strategic Operations, and is responsible for driving high-impact, cross-functional projects across Clinical Sciences stakeholders.Candi

Add remote support tools or desktop shortcuts as needed.

Are you experienced Field Technician who are pro with hardware troubleshooting and installation? Then join our growing IT Team of the Lead supplier for B2B vending, POS, coin operated machines in IL area!.Bilingual in Spanish will put you on Top of our list!.The Field Service Technician will be res

Collaborate with local and remote teams using provided tools.

We are aggressively hiring for a Field Technician Supervisor to assist in helping further growth! .Are you experienced Field IT Technician who are pro with hardware troubleshooting and installation?In your job, do you feel stuck with no room for growth? Do you feel like the walls are closing in aro

We are a leading provider of vending, POS, and coin-operated machines to small businesses in Chicago and the surrounding areas.Our commitment to excellence and customer satisfaction has positioned us as a trusted partner for our clients.We are seeking a skilled Warehouse IT Technician with experienc

Are you experienced Field Technician who are pro with hardware troubleshooting and installation? Then join our growing IT Team of the Lead supplier for B2B vending, POS, coin operated machines in IL area!.Bilingual in Spanish will put you on Top of our list!.Complete installations and provide suppo

An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!.At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!.We offer a variety of recognition programs for all

Are you experienced Warehouse Technician who are pro with hardware troubleshooting and installation? Then join our growing IT Team of the Lead supplier for B2B vending, POS, coin operated machines in IL area!.We are a leading provider of vending, POS, and coin-operated machines to small businesses

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Below you will find a few bullets for the PM role for the Benefits dept.As per client, candidate must have experience in the HR/benefits department and this person will oversee the project of a new platform.Lead and coordinate key benefits-related projects, ensuring alignment with both local initiat

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

The ideal candidate has 5+ years of experience as a Project Manager.Track project costs and ensure the project’s Cost Report is accurate and constantly up to date using Procore.Prepare Pay Applications with minimal support from a Project Accountant.Work with project client to outline scope, goals,

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope.They will also effectively monitor and present project updates to relevant stakeholders, clients, and project team members.Update relevant stakeholders or

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

My client is one of Chicago's oldest and most reputable General Contractors who complete over $600M in annual revenue.They perform work in various project sectors including commercial, residential, healthcare, education, retail, hospitality and more.Due to continued growth, they are looking for a mo

Clayco is a full-service, turnkey real estate development, master planning, architecture, engineering, and construction firm that safely delivers clients across North America the highest quality solutions on time, on budget, and above and beyond expectations.Clayco specializes in the "art and scienc

Sr Project Manager – Commercial Construction.Onsite - Chicago (OHARE OFFICE).A reputable construction firm with an excellent reputation and growing backlog in Chicago is seeking a dynamic Sr PM to oversee large portions of a key upcoming project.The ideal candidate will be responsible for managing

Below you will find a few bullets for the PM role for the Benefits dept.As per client, candidate must have experience in the HR/benefits department and this person will oversee the project of a new platform.Lead and coordinate key benefits-related projects, ensuring alignment with both local initiat

Hybrid (3-Day On-Site Expectation).Project Manager, you will be given the opportunity to support various company-wide projects and workflows.The ideal candidate will get exposure to the project management lifecycle, tracking projects in portfolios, along with generating project documentation to ensu

Location: Downtown Chicago 3x per week onsite.Experience with SDLC & supporting large scale development projects.Comes from a development background.Experience working in an Agile/Scrum environment.Strong communication & presentation skills.Experience managing a budget-$1 million+.Experience oversee

Paschen has over 110 years of experience in the construction industry.You’ve driven on highways we paved, you’ve travelled through airports we modernized, you’ve commuted through rail stations we constructed, and your children learn in schools we built.And we perform with MORE Pride—in focus

Looking for a place to advance your career and find your purpose at work? Named a ‘Best Places to Work’ by Crain’s Chicago Business and The Charlotte Business Journal and with over 23 years in the construction industry, Builtech Services is among America's fastest growing, nation-wide construc

Project Manager – Underground Utilties.A well-established Chicago-based civil contractor is seeking an experienced.With a strong reputation for delivering quality work safely, on time, and within budget, this company offers the opportunity to lead impactful infrastructure projects and work with a

Our client is looking for a strong.This company maintains a strong reputation as a leading high-quality, customer-centric service provider which has resulted in strong financial growth since its inception.As a result, the company has become a trusted partner to its customers and suppliers and has es

Project Manager / Project Engineer – Mission Critical Data Center Construction.Chicago, Indianapolis, Phoenix, or Columbus.Full-time, Project Management / Engineering Role.Competitive base salary + Comprehensive benefits package.We are a builder of mission critical data centers – delivering comp

While some members choose to work out of their local office on a full-time basis, we offer a hybrid schedule for eligible positions consisting of two days a week in the office, two days a week remotely, and Friday being a flexible day that can be worked either in the office or at home.

Job Description: Project Manager – New Product Development.We seek an experienced Project Manager for New Product Development to lead complex global projects from concept to launch.In this role, you will ensure that products are delivered on time, within budget, and to the highest quality standard

Assistant Project Manager, On-site (Building Division).This is more than a job; it's an opportunity to shape the urban landscape and build projects that serve communities for generations.If you’ve ever wanted to be a part of the team that builds the very infrastructure people use every day, from a

Join a high-performing team where you’ll lead exciting projects from start to finish and play a key role in delivering results that matter.Manage all aspects of commercial construction projects from preconstruction through closeout.Lead project teams including superintendents, subcontractors, and

Brad Foote Gear Works is hiring a Project Account Manager to join our team in Cicero, IL.This position is responsible for creating positive customer relationships by delivering robust customer experiences while managing accounts from RFQ through delivery including all elements of project/program man

Project Manager – Mission Critical.Construction Management firm, established on the core principles of family, honesty, discipline, and quality.Our team consists of individuals with extensive general contracting, construction management, and design-build experience.We build projects with passion a

Chicago (hybrid: 3 days in office, 2 days remote).

My client is seeking a highly experienced and results-driven Senior Project Manager to oversee and lead complex construction projects from inception to completion.This GC specializes in commercial office interiors, life-sciences and healthcare projects, completing roughly $600M in total revenue this

O’Hare International Airport, Chicago, IL –.Take your career to the next level with us!.Chin) is seeking a dedicated Project Manager with experience in the planning, design, and implementation of airline and aviation facilities.Individuals will be engaged with both airline and airport funded pro

Novak Construction delivers results by combining technical expertise as a general contractor with the most progressive management and delivery tools.General Contractor, Preconstruction, Construction Management in the Retail, Institutional, Healthcare, Industrial, Hospitality, Multi-family/Mixed-use

Our purpose at CloudHQ is to provide flexible, efficient, and resilient data center solutions to businesses of all sizes.Our growing organization was founded by the pioneer of data center REITs.CloudHQ has state-of-the-art data center sites located on two Northern Virginia campuses, as well as Londo

Assistant Project Manager (PPG) - Chicago, IL.This organization has over 115 years of experience in the construction industry.You've driven on highways they paved, traveled through airports they modernized, commuted through rail stations they constructed, and your children learn in schools they buil

This leadership role requires a detail-oriented and proactive individual with a strong background in managing complex projects, particularly within marketing and sales technology environments.Lead cross-functional project teams from initiation through execution and delivery.Develop and manage detail

Circle K - 200 N LaSalle [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery

Project Manager Underground Utilties.A well-established Chicago-based civil contractor is seeking an experienced.With a strong reputation for delivering quality work safely, on time, and within budget, this company offers the opportunity to lead impactful infrastructure projects and work with a ski