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Job Description Job Title: Support Engineer Company: Snapsheet Job Location: Hybrid Job Type: Full-time About Snapsheet: Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them into our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around. What you’ll get: • Hybrid Model - Maximize remote work with opportunities for in-person collaboration and a minimal commute, • Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!, • Accelerated Professional Growth - Benefit from structured mentorship, 1-on-1 management, quarterly promotion opportunities, and a 'promote-when-ready' culture. Note: You must be located in the Chicago area or willing to relocate to be eligible. Support Engineer responsibilities include: • Be the primary point of contact for our internal users, • Handle internal support tickets learning about our teams and tech stack so you can triage and escalate tickets to the appropriate team when necessary, • Vendor software application installation and troubleshooting, • Local and remote helpdesk support, resolving problems to the end user’s satisfaction, • Monitoring and responding quickly and effectively to requests, • Documenting internal procedures, • Desktop equipment ordering, imaging, application onboarding, shipping, and physical setup for new hires, • Be a part of an on-call rotationQualifications:, • B.S. in Computer Science, Information Technology, Computer Engineering, or related STEM degree or equivalent experience, • Strong analytical aptitude for problem-solving skills, • Ability to work independently, manage time, and organize and complete work based on priority, • Interested in learning from other professionals and growing their skills, • Previous technical experience or internships are a plus, • Excellent written and oral communication skills, • Experience using Jira Service Desk, Google Workspaces administration, and Microsoft Entra administration, • Experience with Bash, PHP, Python, Ruby, and/or Powershell is a plus, • Overarching key ability to be able to understand not just the underlying components, but how they fit together to create the system as a whole, • Operational background is a plus, • Strong time management skills and can effectively prioritize At Snapsheet, we know that growth doesn’t happen in a vacuum—it’s fueled by the right support at the right time. That’s why we’ve built a benefits experience designed to grow with you, wherever life takes you. • Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan., • Offer two dental plans and one vision plan to keep you and your family healthy., • Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance., • Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance., • 401(k) with a 4% company match—because your future is worth investing in., • Flexible PTO and 7.5 company-observed holidays to recharge on your terms., • In-person connection points throughout the year including our annual Summit and Roadshows., • Snapsheet SWAG and surprise mailers to keep the spirit alive., • Endless opportunity to shape your path—career growth, learning, and real impact are all within reach. For this position, the base salary range is $75,000–$95,000. While this range serves as a guideline, your actual compensation will reflect your experience and skillset. At Snapsheet, we believe growth should be rewarded—our compensation and benefits are built to evolve with you as your career does. *Please note that we are unable to sponsor applicants for work visas for this position at this time. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing . Snapsheet is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. #BI-Remote #LI-Remote Snapsheet is an equal opportunity employer. Powered by JazzHR OfiSFpVham

Job Description Welcome to Digital Direction, your source for Managed Telecom Solutions. We help CIO’s, IT Directors and IT departments manage telecommunications by serving as their Managed Telecom Solutions team. Our Managed Telecom Solution (MTS) enables us to acquire, provision, and support corporate telecommunications environment. MTS lifecycle capabilities include ordering and provisioning, inventory management, invoice auditing, expense management, contract and rate negotiation, and trouble ticket and billing helpdesk services. Our unique mix of people includes Advisors with experience managing Fortune 2000 customers for major carriers and advocates with an average of 20+ years of back office carrier experience enabling Digital Direction to deliver an unmatched mix of cost control and operational efficiency for our customers. Perhaps most important, our customers receive an advocacy based solution with guaranteed results averaging 35% reduction in total telecom spend, no sales “pitch” and substantially improved operational efficiency. Digital Direction is a company absolutely dedicated to helping customers reduce their telecom spend, leverage their communications environment, and creates a single point of contact for experienced advice and dedicated customer advocacy. This position is responsible for representing Digital Direction as part of a Managed Telecom Team for our existing and new customer base. The candidate would interface with clients and vendors to facilitate client orders. This role has a customer service function, supporting our clients as they make changes to their telecom environment. The position offers virtual office (remote). Principal Duties and Responsibilities: • 5+ years of high-level experience in a related field operations within a telecommunications company, • Must have excellent customer service skills and interpersonal skills, • Must have advanced level skills in MS Office including Excel and CRM, • Ability to work under pressure and to multi-task, • Proactive, self-motivated, and determined attitude, • Project coordination of customer moves, adds, change, and disconnect orders, • Voice and data migrations, • Background in managing and ordering legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex, • Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies, • You must be able to review telecom order packages, submit to carrier, then manage project through installation, • Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other telecommunications companies, • Ability to understand, analyze and explain Telco USOCs on CSRs, • Build inventory records in our CRM utilizing CSRs, • Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.

Job DescriptionCompany Description Schedule Type: Candidates with 3+ years of experience eligible for in-office, hybrid, or fully remote schedules. Relocation subsidies are available. At least 3 visits (per year) to the Chicago headquarters are required. Please note candidates must be able, willing and excited to travel. *If you are based in the Chicagoland area, you’ll be required to work onsite for your first 90 days. After that, your schedule (in-office, hybrid, or remote) will be determined in alignment with performance and team needs. Salary: $80,000-$130,000 Sponsorship: We are not able to provide employment sponsorship, including OPT or STEM OPT. Application Process: No formal cover letter is needed but please include a few sentences describing why you are applying for this position specifically. Interview steps may include: * Phone Screen with a recruiter * Video call with hiring manager * Product focused homework assignment * In person interview in Chicago headquarters Job Description About the Role We're looking for a Product Manager who combines analytical thinking, curiosity, and strong ownership. You’ll captain the team, manage product backlogs, prioritize features, and drive initiatives forward from idea to release. You’ll collaborate with developers, designers, and stakeholders - bringing clarity, structure, and creativity to the product process. This role is ideal for someone who thrives with autonomy, communicates proactively, and loves transforming user insights into scalable, high-impact solutions. What You’ll Be Doing * Continuously build and maintain a backlog of work for engineering by collecting bugs and feature requests, identifying patterns, and prioritizing. * Collaborate with CS/AM on escalations to determine priority. * Manage sprint scope changes. * Gather requirements with clients and stakeholders and document findings. * Deploy discovery techniques depending on the size and type of project to de-risk and scope the value, usability, feasibility, and business viability. * Understand user workflows and get a sense of direction for the user experience. * Work closely and collaboratively with UX designers to brainstorm, learn about users and personas, and map workflows. * Lead solution design discussions, working closely with designers, developers, and technology teams. Iterate quickly, identify opportunities, and further de-risk and scope. Be prepared and knowledgeable of all problems, facts, and workflows. * Plan sprints and build project milestones, and continuously liaise among stakeholders and engineering. * Build and maintain quarterly, annual roadmaps * Develop a product vision, evangelize relentlessly while knowing when to change or grow the vision * Lead daily scrums and work closely with developers to ensure timeliness of deliverables * Keep stakeholders looped into the status and progress. Demo frequently. Continuously prompt, gather, sort, and implement feedback * Conduct UAT and bring in other testers, stakeholders, or early adopters to measure how closely a new feature will hit the target. Iterate fast. Put the final stamp of approval and backing behind features. * Enable sales and client services teams. Develop and share documentation on how new features work, and share information with the Helpdesk admin. Train internal teams. Help setup demos. * Develop rollout plans alongside stakeholders, communications and marketing teams. Flag and plan beta tests to further de-risk, gather feedback to quickly iterate * Define and measure adoption and usage for existing modules and new features. Report quarterly on base metrics and changes over time. Qualifications You’ll Thrive in This Role If You Have… * 3+ consecutive years of experience in a product management role * 3+ consecutive years of experience at a SaaS company * Pod Leadership -Have deep commitment to bravely leading the pod, and being the first to stick your neck out, keep work flowing, communicating clearly and turning your team into a well oiled machine. * Customer Knowledge- Expert on the customers issues, pains, desires, how they think , how they work, what makes them buy a product. * Data Knowledge- Need to do continuous qualitative and quantitative analysis to deeply understand why customers behave the way they do, and what they are doing. * Business Knowledge -Have deep knowledge of the ALIS product, and how the product matters to the business. Know your stakeholders, and the constraints they operate under, and commit to delivering solutions that are consistent with those constraints. Product Evangelism - You have become the internal "expert" on the ALIS product and its market, moving beyond just managing a backlog to actively shaping a vision that excites both the team and the customers. * The Pod is a "Well-Oiled Machine" - You have established a rhythmic, high-velocity sprint cycle where the engineering team is never blocked, requirements are crystal clear, and morale is high because the path forward is always defined. * Data-Driven Roadmap - You aren’t just "guessing" what to build next. You can point to specific qualitative and quantitative insights that justify the product vision and quarterly milestones. * Seamless Communication - All stakeholders never have to wonder about a project's status. They feel heard during the feedback loop and empowered by the documentation and training you provide. • High-Impact Releases - Features aren't just "shipped" - they are adopted. You successfully de-risk projects through discovery and UAT so that by the time a feature hits the market, it solves a verified customer pain point. Additional Information Why You’ll Love It Here * 10 days of PTO ( year 1) * 8 Company Holidays ( office will be closed) * 2 Floating Holidays * Subsidized Medical, dental and vision insurance * 401k Plan + Up to 4% Matching * Pre-tax Commuter Benefits * Flexible Work arrangements available * Casual Dress * Referral Bonuses * Employee Assistance Fund * Paid Parental Leave * Paid Jury duty & Bereavement Leave * Length of stay rewards * Company bonus pool * HSA and FSA * Life Insurance policy subsidized by Company ALIS values and promotes diversity. We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. All candidates are subject to a background check.

Job DescriptionCompany Description Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world. What more do we need to truly be unstoppable? Perhaps, that is you! Who we are: Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 4,800 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies. With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow. Job Description The Opportunity: We, at Flywire, are looking for a hands-on and customer-centric Application Support Engineer II. This person will be dedicated to providing application expertise, solving support requests and assisting the Helpdesk and Engineering teams. This position will only handle internal requests. • Engage with internal employees to accurately detail issues sent to the ticketing system, • Detect and solve production issues and bugs within the development environment beyond your current scope, • Engage with the Engineering team to raise bugs, problems or information gaps, • Maintain documentation related to solving common issues, • Become an expert in Flywire products and triage issues, • Find opportunities of improvement in our support process and internal staff training, • Provide day-to-day maintenance and support for applications supported by the customer and their partners, • Perform Tier-1 knowledge transfers and train end users on the usage of applications, • Resolve Tier-2 application issues in a timely manner and raise Tier-3 issues to designated Engineering squads, • Assist in the evaluation, configuration and installation of new releases in accordance with established configuration management standards, • Respond to application-related queries from end users in remote locations, • Assist in database structural changes required during system upgrades, • Deploy tools and implement processes to assist in operational support Here’s What We’re Looking For: • 1-5 years of experience in software maintenance and support, • An understanding of web applications - ours are written in RoR, Java and React, • Knowledge in any of our key technologies: Ruby, Java, React, MySQL, MongoDB, Redis, RabbitMQ, • Strong categorization skills and the ability to find ways to improve our ticketing system, • Desire to improve the support process (including onboarding, training and escalation) and ensure that tickets are closed in a timely manner, • Grasp complex concepts and maintain a logical and analytical approach to solving problems, • Fluent in English, as it is the company’s working language, • Experience in FinTech or the payment industry will be appreciated, • Outstanding verbal and written communication skills and the ability to collaborate with cross functional teams of diverse skills and cultures such as engineering and product, • Hospitality or PMS experience is a plus, • Experience with Oracle Opera is a plus Additional Information What We Offer: • Competitive compensation, • Employee Stock Purchase Plan (ESPP), • Flying Start - Our immersive Global Induction Program, • Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media, • Dynamic & Global Team (we have been collaborating virtually for years!), • Wellbeing Programs (Mental Health, Wellness) with Global FlyMates, • Be a meaningful part in our success - every FlyMate makes an impact, • Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days! We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions. Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire. The US base salary range for this full-time position is $77,000-$92,000 and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. #LI-remote

Job Description POSITION TITLE: Product Support Specialist I, CS (Nursys Specialist I, CS) STATUS: Full time / Exempt LOCATION: Chicago, Illinois (Hybrid: 2 days/week on-site, 3 days/week remote) ABOUT NCSBN The National Council of State Boards of Nursing (NCSBN) is an independent, not-for-profit organization through which nursing regulatory bodies act and counsel together on matters of common interest and concern affecting public health, safety and welfare, including the development of nursing licensure examinations. Our mission empowers and supports nursing regulators in their mandate to protect the public. JOB SUMMARY We are seeking a talented professional to join our Nursys team within the Consolidated Services department. The ideal candidate will bring value to the team by providing administrative and technical support for the Nursys daily operations. Reporting to the Nursys Manager, Consolidated Services, the Nursys Specialist I will serve as a liaison between operations and Nursing Regulatory Bodies (NRBs) and ensure NRB-Nursys inquiries are resolved by providing accurate, prompt, and professional support. This role is an exciting opportunity for an individual who is looking to strengthen their operational, technical, and administrative skills, while working for an organization committed to advancing nursing regulation and policy worldwide! RESPONSIBILITIES • Provides administrative and technical support to Nursys operations by serving as a primary liaison with NRBs, Customer Experience (CX), Information Technology, and other applicable vendors for leading Nursys-related projects, obtains additional information (from NRBs) and communicates problem status and resolution to Nursys end-user and relevant internal resources., • Responds to Nursys.org related helpdesk tickets and Speed Memos by responding within the Service Leveling Agreement (SLA) and resolving issues in expedient and accurate manner, keeping all internal and external stakeholders up to date on the status. Responsible for troubleshooting and resolving data issues and escalating matters to the Business Analyst (BA) team when necessary., • Serves as the primary staff member responsible for supporting NCLEX Exam Data (NED) and split collapse record reports. Monitors the Falsified Identity Tracking System (FITS) daily, and co-facilitates the posting of Nursys Corner weekly message and news alerts., • Assists in coordinating, supporting, and occasional presenting during the quarterly Nursys education sessions for NRBs., • Communicates and coordinates with NRBs regarding rejected records, including daily file rejects and individual record rejections to ensure the integrity of Nursys data and reports. This position takes the lead on all data submission issues through resolution and communication., • Maintains daily and weekly Nursys reports, including but not limited to, Workforce, Nurse Licensure System (NLS), Social Security Number (SSN)-related, and state-specific reports, while always adhering to Nursys policies., • Acquires and maintains competent knowledge of relevant products, current support policies, and methods of support delivery to achieve established performance metrics based on standard operating procedures, while meeting established KPI goals. Makes recommendations for continuous process enhancement including evaluates, maintains, and updates standard operating procedures and other support documentation using writing, proofing, and editing skills. Provides recommendations and input for Nursys user documentation approach and standards. QUALIFICATIONS • Associate’s degree required., • Minimum of two years of related experience., • Knowledge of databases; Web and HTML; Customer Relation Management (CRM) system., • Strong verbal, written, organizational, critical thinking and analytical skills required., • Professional interpersonal skills and excellent customer service skills., • Attention to detail, adaptability and flexibility in a fast-paced environment. COMPENSATION AND BENEFITS The anticipated starting salary for this position is $43,000 - $48,000 annually. Actual compensation will be dependent on a candidate’s relevant experience, skills, training, certifications/licenses, qualifications and geographical location. NCSBN offers eligible employees a competitive benefits package that provides our team members with plan options to meet their individual needs. Review benefit details here: TO BE CONSIDERED Interested candidates are encouraged to submit their resume as soon as possible. The National Council of State Boards of Nursing (NCSBN) is an equal employment opportunity employer. Decisions affecting employment are considered without regard to disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected characteristic.

Job Descriptionoverview The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Helpdesk Engineer plays an important role in making sure that happens. The Senior Helpdesk Engineer handles escalated support requests for the Service Delivery Team. They are assigned the support requests that the Junior Helpdesk Technician can’t handle. When help is needed the Senior Helpdesk Engineer can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKS CUSTOMER SERVICE  Work on and resolve escalated Helpdesk Tickets  Delight our Clients with a Friendly, Quick and Helpful Experience  Provide the Client with advanced remote troubleshooting  Remote Hardware Maintenance and Support USE OF OUR TICKETING SYSTEM  Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests  Managing and recording all work though our Ticketing System  Make sure that Client Documentation in well maintained  Split tickets that have several issues into their own individual ticket  Make sure that tickets aren’t “stale” throughout the process USE OF OUR MONITORING & MANAGEMENT TOOL  Review RMM dashboard and apply remediation actions as indicated by our Processes  Review regularly scheduled/automated actions as indicated by our Processes PROJECT WORK  From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Senior / L3 Enginner may be required to help with project delivery COMMUNICATION, REPORTING & RISK  Escalate tickets that require Service Delivery Manager support  Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue  Submit Timesheets & Expense reports as indicated on their SOPs  Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients TEAM WORK  Mentor the “Junior” Service Team Members  Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher  Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks  Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues  Identify opportunities for improvement and make constructive suggestions for change  Contribute to the process of innovative change effectively  Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO SKILLS AND ATTRIBUTES DESIRED  A love of (and ability to) Solve Problems & Challenges  Great Communications skills, founded in being a good listener  Advanced understanding of support tools, techniques and how technology is used to provide services  Advanced understanding of operating systems, business applications, printing systems and network systems  Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices  Advanced experience and knowledge of working with the Microsoft 365 Platform  Must be able to type quickly and accurately while talking on the phone  A deep desire to deliver an amazing Client Experience  Advanced knowledge of IT Applications, Software & Hardware  The ability to speak both Geek and human  Great Communications skills, founded in being a good listener  A deep desire to deliver an amazing Client Experience  Drivers license  The ability to speak both Geek and Human  The ability to keep up with & adapt to the fast-paced IT world NICE TO HAVE  Experience using a Ticketing system / RMM Tool and PSA software  Experience providing support via remote tools  Experience handling Technical Service Tickets  Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.  Client Experience Certifications such as Helpdesk Habits etc.  Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. PERKS • Get your birthday off 🤓, • Generous incentives for reaching Team and Company Goals, • Excellent Health / Dental and Vision plan!, • An easy-going environment and culture (we all enjoy what we do), • The flexibility to work from home (we run a Hybrid office), • A Stand-Up Desk and High-Powered Laptop, • A Proactive Approach to Ongoing Training to help you develop life-long skills CAREER GROWTH For someone looking to progress their role, the Senior Helpdesk Engineer naturally leads into roles such as: the Service Delivery Manager or CTO. Powered by JazzHR qo2gmVu83u

Job Description Helpdesk Technician (Willowbrook, IL) Compensation: Based on Experience, 401K and Health and Life Insurance. Today’s Business Solution Inc. due to our growth we will be hiring IT Professionals to support our growth. The positions will be filled immediately. The Professional Service Technician role is to ensure the stable operation of TBS networked solutions installed in primarily Public Libraries and Higher Education markets as well as other similar industries. This includes planning, installing, configuring, maintaining, and supporting all software and hardware products such as; PC Management, Print Management, Cashless Payment Systems and Hardware product lines. Daily and weekly work schedule is very dynamic and On-Call Support is also a requirement. The position requires routine travel to local installations as well as periodic out of State installation and service support. Candidates must have a working background in computers and network systems. Experience with Public Libraries or Higher Education markets a plus. Primary Responsibilities: • Learns and follows standard conventions for hardware and software installation, problem diagnosis, and problem resolution. Provide technical support over the phone using remote access software as well as on-site support., • Provide on-call technical support. Must be able to troubleshoot problems over the phone with customers., • Perform network and security audits., • Communicate with Manufacturers and QA on field issues and provide feedback on new product., • Communicate with customers, • Provide technical counsel and training to clients, sales, and administrative staff., • Determines parts, supplies or tools needed to complete service requests., • Relays any special problems to service management following each call., • Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment., • Completes all required paperwork and reports (time sheets, service orders, forms, inventory, expense reports, daily project reports, service call reports, and equipment related items)., • Returns defective assemblies or parts to the main office and labels items. Requirements: • Must have valid driver’s license with clean driving record., • Must have a personal vehicle for use in travelling to customer sites as required., • Must have a clean criminal record with no history of felony conviction., • Must pass random drug testing., • Must be flexible to travel on short notice and work irregular work schedules in an on-call work environment., • Ability to lift and move equipment as needed for repair or installation. Qualifications: • Experience working in a team-oriented, collaborative environment, • Excellent customer service and communication skills, • Working knowledge of computers and network systems, • Proven technical aptitude, • Strong organizational and problem solving skills, • Strong interpersonal and oral communication skills, • Ability to present ideas and solutions in user-friendly language, • Adept at reading, writing, and interpreting technical documentation and procedure manuals, • Highly self-motivated and directed, • Keen attention to detail, • Proven analytical and problem-solving abilities, • Ability to effectively prioritize and execute tasks in a high-pressure environment, • Degree in electronics and network systems a plus