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A company is looking for a Remote Helpdesk Technician II. Key Responsibilities Address and resolve escalated tickets from Helpdesk Technician I while guiding junior staff Perform detailed troubleshooting for desktop and laptop systems, addressing hardware and software issues Assist with the impl

A company is looking for a Customer Service Representative (Remote).Key Responsibilities Handle all incoming client communications and provide empathetic support Manage helpdesk tickets and ensure timely resolutions Proactively follow up with clients to confirm satisfaction and identify upsell o