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McCarter & English is seeking an Endpoint Technician. The primary function of this position is to provide support for all service requests that come to the Endpoint team via Tickets and assignments from Management. This position can be in the Wilmington or Philadelphia office. The position requires five days in office attendance (this is a requirement and non-negotiable). The position requires considerable travel to many M&E offices. If you have relevant experience, we would like you to consider joining our team. Please send your resume and cover letter to Christine Lydon at . The salary range for this position is $70,000-$80,000 annually, depending on experience. Specific Duties: · Responsible for managing and maintaining all Hardware equipment for McCarter: PCs, Laptops, Mobile devices, Video Conferencing equipment, HP LaserJet Printers and high-speed multifunction units. · Responsible for deploying new PCs and Laptops using Microsoft SCCM · Responsible for installing, configuring and maintaining all HP LaserJet printers in a network environment for the firm · Provide laptop maintenance and support. Maintain all laptops with current virus definitions, windows and office updates · Responsible for managing and maintaining all Hardware equipment for McCarter: PCs, Laptops, Mobile devices, Video Conferencing equipment, HP LaserJet Printers and high-speed multifunction units. · Responsible for deploying new PCs and Laptops using Microsoft SCCM · Responsible for installing, configuring and maintaining all HP LaserJet printers in a network environment for the firm · Provide laptop maintenance and support. Maintain all laptops with current virus definitions, windows and office updates Knowledge, Skills, Abilities: · Must have excellent customer service and interpersonal communication skills while supporting end users and other IT staff members. · Excellent troubleshooting skills required with general hardware/software issues. · Must be familiar with Microsoft Office 365 Suite: Word, Outlook, Excel, PowerPoint · Must have firsthand experience working with Windows 11 · Must have experience installing and supporting Windows 11 end points. · Must understand Networking concepts and TCP/IP protocols. · Experience with configuring and deploying Laptops, Desktops and HP LaserJet printers in a network environment. For PC and Laptops experience with Dell hardware preferred · Must have experience with installing and swapping out parts for PCs, Desktops, Laptops and Printers · Experience with Smart devices. · Experience with Video Conference equipment, i.e., Zoom & Microsoft Teams · Legal Experience preferred Education, Training and Experience Required: · At least 5 years of firsthand experience required in a professional environment as a full-time permanent Hardware / PC Technician or Sr. Level Helpdesk person supporting a large office configuration. · Must have experience supporting users in a remote settings using Citrix and/or VPN. · Some form of a technical education or diploma in Computer Technician or Computer Support from a certified school or institution is needed. · Experience with Microsoft Intune, Qualys, Microsoft Endpoint Gateway greatly desired · Certifications like A+ and Network+ are a plus Other Compensation: Eligibility for discretionary bonus. Benefits (if FTE requirements met): • Firm-Paid: Basic life and accidental death and dismemberment (AD&D) insurance and short-term (ST) and long-term (LT) disability benefits., • Health & Wellness: Comprehensive medical/prescription drug coverage (the Firm pays a share of the cost), including a high deductible health plan with an annual Firm health savings account (HSA) contribution., • Employee-Paid Voluntary Benefits: Dental and vision coverage, supplemental health plans (accident, cancer and critical illness), flexible spending accounts, optional life and AD&D insurance (supplemental employee, spouse and child) and supplemental STD coverage., • Retirement: 401(k) plan offering three types of contributions: pre-tax, Roth and after-tax contributions., • Time Off: Paid Time Off (PTO), paid holidays, and leaves of absence to support work-life balance (e.g. parental leave) Additional Benefits: • Free and confidential employee assistance program (EAP) and behavioral health services program, • Firm-paid back-up child/elder care, academic support and pet care program, • Tax-advantaged college savings 529 Plan

Need Jr & Sr Helpdesk Support. Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices. When necessary provide onsite support.

Job DescriptionDescription: About Us Coating & Converting Technologies (CCT) and ATP Adhesive Systems Group are leaders in innovative adhesive solutions, serving a variety of industries worldwide. We pride ourselves on technology-driven growth, exceptional service, and a culture that values collaboration and expertise. As we expand our IT team, we’re looking for a talented IT Support / Helpdesk Technician to keep our systems running smoothly and support our business initiatives. The Role Are you a hands-on IT professional who thrives on solving problems and supporting users? In this role, you’ll provide comprehensive IT support across our organization—from computer systems and networks to phone systems and business applications like Sage and CRM programs. You’ll work independently, collaborate with Facilities and vendors, and occasionally travel (~25%) to our South Carolina facility. Key Responsibilities • Serve as the first point of contact for IT support requests via phone, email, and ticketing system., • Troubleshoot and resolve hardware, software, phone system, and network issues for on-site and remote users., • Install, configure, and maintain computers, mobile devices, printers, and related equipment., • Support Microsoft 365, Windows environments, and Sage ERP systems., • Manage company phone systems (VoIP, PBX), including setup, troubleshooting, and vendor coordination., • Maintain IT documentation, asset inventory, and user guides., • Assist with onboarding/offboarding, account setup, access management, and user training., • Support system upgrades, security patches, and process improvements in collaboration with Facilities and vendors., • Associate or Bachelor’s degree in IT, Computer Science, or related field—or equivalent experience., • 5+ years of IT support/helpdesk experience, with the ability to work independently., • Strong knowledge of Windows OS, Microsoft 365, Active Directory, and networking fundamentals., • Experience supporting phone systems (VoIP, PBX)., • Familiarity with Sage ERP or similar business applications., • Excellent troubleshooting, communication, and problem-solving skills., • Ability to prioritize tasks and deliver strong customer service., • Comprehensive benefits package: Medical, Dental, Vision, 401k., • Opportunities for professional growth within a global organization. Apply Today Bring your experience, passion, and problem-solving skills to a team that values your expertise. We can’t wait to meet you! We are an Equal Opportunity Employer. CCT conducts all employment-related activities in full compliance with all applicable Federal and State laws and without regard to an individual’s age, color, gender, gender expression, sexual orientation, disability, marital status, national origin, citizenship, race, religion, veteran status or other legally protected categories. No person will be discriminated against in hiring or in any other aspect of their employment, including but not limited to, training, responsibilities, transfer, promotion, compensation, and/or benefits, for any improper reason.

Job Description Job Title Helpdesk Tier 2 Job Description The type of work shall include, but not be limited to, the following: • Minimum of 3 years of Helpdesk experience • Escalation of support issues from Helpdesk Level 1; ability to resolve outstanding support issues •Preventive systems maintenance including remote and onsite support. • Testing, distribution, installation and configuration of operating systems and desktop software. • Maintain and keep up-to-date an equipment tracking system including assigned and available resources • Hardware and software image creation, development, administration, deployment and backup. Responsibilities • Testing and deployment of application upgrades, patches and fixes., • Administration, management, support and troubleshooting print queues., • Troubleshooting and problem resolution for printers (multi-function, network, copiers) and printing issues (Local, wireless or network wide). • Troubleshooting and standard maintenance of kiosks., • Administration, management, upgrade and support of McAfee for workstations, • Create, update, modify and review functional specifications for hardware and software as well as construction project related requests. Skills: Ability to provide excellent customer service and public relations outreach. Proven ability to effectively manage multiple priorities and meet deadlines. Proficiency in Microsoft Windows and Microsoft Office. Intermediate knowledge in hardware and networking, with particular emphasis on wireless networking. Evidence of strong flexibility and problem‐solving skills. Demonstrated ability to excel both independently and as a team member in a fast pace and collaborative environment. Must have excellent written and verbal skills. Outstanding Customer Service, Excellent Telephone Communication Skills and Level 1 Experience Required Must be able to pass Security Clearance Must be able to pass a background check Perform strenuous physical duties such as installing/replacing cable, carrying heavy equipment, climbing ladders, running wire through ceilings, and working in confined spaces Company DescriptionFutureNET, Inc. (FNI) is an information technology (IT) corporation that provides customized IT solutions for businesses across a broad spectrum of industries. Since 1993, FutureNET has been delivering expert, cutting-edge technical support services to a wide range of satisfied clients. FutureNET, Inc. offers an exciting work environment with a very strong corporate culture. We encourage all of our consultants to constantly learn new skills and be proactive in developing new ideas and thinking. If you have the right attitude and desire, you'll find FutureNET a very satisfying place to work.FutureNET, Inc. (FNI) is an information technology (IT) corporation that provides customized IT solutions for businesses across a broad spectrum of industries. Since 1993, FutureNET has been delivering expert, cutting-edge technical support services to a wide range of satisfied clients.\r\n\r\nFutureNET, Inc. offers an exciting work environment with a very strong corporate culture. We encourage all of our consultants to constantly learn new skills and be proactive in developing new ideas and thinking. If you have the right attitude and desire, you'll find FutureNET a very satisfying place to work.

Job Description Level 1/2 Help Desk Admin - End User Support Job Location: Philadelphia, PA (remote possible) Full time position- Wednesday-Sunday Shift Experience- 5+ years Salary: 55-65k Job Description: Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Level 1 Operations Team is responsible for supporting our client's end users supporting hardware, software/applications, printer, phones etc. Position requires an experienced, highly motivated Help Desk Admin with a minimum of one to three years' experience in Help Desk Support.. Major Responsibilities • 5+ years of experience with IT helpdesk or support position., • First line of support to clients regarding software, Hardware and systems., • Respond to end customer issues through phone, email, remote-in software, and computer chat., • Knows the Ins and Outs of a Network, Servers and Windows PC (Hardware & Operating System), • Have an understanding of an IP network, including switches/firewalls and how to troubleshoot different issues., • Able to self-manage and hold themselves accountable., • Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution., • Enjoy people and care to develop strong relationships with clients., • Be an optimist at heart., • Resolves problem situations in a professional manner., • Experience with iPhone/iPad/Android., • Experience supporting phone systems from Microsoft Teams, • Experience with Apple computers in a networked environment., • Nable RMM (remote management of computers)., • Experience supporting printers/copiers in a networked environment., • Basic knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management., • Support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc. The Job: • Monitors ticket database and monitoring platform and follows up with assigned personnel to ensure timely resolution of problems, • Invokes problem escalation procedures to coordinate recovery, • Isolates problem trends and ensures that troubleshooting efforts are completed, • Solves problems and makes decisions on a daily basis to help resolve issues, • Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department., • Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service, • Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service, • Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service., • Learn the ins and outs of our clients' unique work environments., • Work to quickly resolving incidents submitted by our clients., • Monitor alerts generated by our tools to resolve incidents before our clients are even aware., • Enter all work as service tickets and time as it occurs., • Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc., • Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp., • IT environment documentation to include system reviews and recommendations., • Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages., • Understanding of server administration, troubleshooting, capacity planning, and disaster recovery planning., • Create technical documentation when needed, • Work closely with the multiples constituents including customers solutions, production support, as well as network, security, desktop support, and systems administrators to optimize the systems and related components., • Just as the Level 2/3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must! Must Have qualifications • Working knowledge of Windows server administration, • Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified., • Technical, analytical, interpersonal and organization skills required, • Flexibility, integrity, teamwork, and unwavering commitment to client satisfaction, • Able to take ownership of and troubleshoot a broad variety of system problems, • Ability to work well with others, as well as independently. Attention to detail., • Position requires on-call support including planned and unplanned responses to a 24x7 environment. Bonus • Microsoft Certifications, • Working knowledge of ITIL principals and procedures. Non-skill requirements: • Pass a background check., • Able and willing to lift 50+ lbs of equipment.

Job Description Location: Remote (USA) Employment Type: Contract-to-Hire About Us Were a fast-growing startup operating in specialized alternative markets, building reliable systems and smart operations from the ground up. Our team is small, agile, and collaborative. We thrive on solving problems quickly and keeping complex operations running smoothly. Were looking for someone who takes pride in being dependable, enjoys helping others, and knows how to make technology work seamlessly for people and processes alike. About the Role As an IT Help Desk Specialist, youll be the first line of support ensuring our systems, tools, and devices run efficiently for both our internal team and clients. Youll handle device setup, account provisioning, and troubleshooting, while maintaining clear documentation and improving the reliability of our IT workflows. This is a hands-on, process-driven role ideal for someone who enjoys structured problem-solving and clear, consistent execution. Key Responsibilities • Set up, configure, and maintain phones, laptops, and user accounts for internal team members and clients, • Troubleshoot basic technical issues (setup, connectivity, credentials) and walk users through solutions, • Coordinate onboarding and offboarding processes to ensure smooth access transitions, • Maintain organized records of recurring issues, solutions, and system changes Clear Communicator: You can calmly guide users through troubleshooting steps and communicate solutions effectively. Organized & Methodical: You document carefully, close loops, and ensure every issue is fully resolved. Adaptable & Resourceful: You thrive in fast-moving environments where priorities shift quickly. Requirements • Experience in IT support, helpdesk, or troubleshooting roles, • Strong organizational and problem-solving skills, • Proficiency with device setup, user account management, and cloud-based systems (Google Workspace, Windows, etc.), • Comfortable with occasional local travel for on-site setups or verifications Bonus Points, • Experience supporting small, fast-paced startup teams, • Exposure to both client-facing and internal IT support environments, • Familiarity with documentation and process-building for IT operations Why Join Us, • Competitive hourly pay with long-term growth potential, • Structured workflows and clear documentation standards, • Direct impact on the reliability and scalability of a growing company, • Collaborative environment where precision and initiative are valued