Remote helpdesk jobs in Las Vegas, NevadaCreate job alerts

Job Description Reports to: IT Support Manager Pay Rate: 40,000 – 50,000 Annually Duties and Responsibilities * Support/troubleshooting of moderately difficult hardware, software, network, mobile device, remote user and phone related issues within a large enterprise environment. * Remotely assist users with desktop, server, point of sale, business management programs, network or software troubleshooting, updating required software, firmware or applications * Issue resolution and troubleshooting for software application errors, printer issues, shared resource access, hardware and software configuring and installations, OS patch management, performing basic network and server level troubleshooting, providing on-site support in a very customer-oriented service environment, and other duties as assigned * First level identification and escalation of Major Incidents using the approved IT escalation processes * Document all work performed through a ticket tracking system and effectively track and route incidents to the appropriate teams within IT * Assist in creating knowledgebase articles, checklists, FAQs and End User training. * Follow all standard service desk policies and procedures. * Answering or escalating customer questions, instructing customers in the operations and maintenance of systems/equipment * Willingness to learn industry specific and proprietary management systems * Perform network administration functions, user account permissions, Active Directory changes * Follow up with clients to ensure resolution is complete and satisfactory * Maintain accurate, thorough and timely information in ticketing system adhering to departmental policies and procedures * Collaborate with peers to form technical solutions * Completion of day-to-day help desk support requests and assigned projects that require interaction with other divisions of our company * Additional responsibilities as assigned * Must possess reliable transportation and be willing to travel to customer sites as needed Capabilities/Competencies * Minimum of 3 years demonstrated, recent support/troubleshooting experience in all aspects of Windows XP, Windows 7, Windows 10, MAC, MS Office, Office 365, Internet Explorer 9 and above. * Minimum of 2 years in a customer service role within an IT support team. * Thorough knowledge of all Windows server and desktop operating systems * Thorough knowledge of Word, Excel, PowerPoint, Outlook, Active Directory and Exchange * Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices and Active Directory administration * Ability to provide remote desktop support to customers. * Ability to use remote support tools like VNC, LogMeIn, RDP, etc. * Ability to multi-task and maintain good communication is a must * Solid organizational skills and be strong attention to detail. * Excellent written and oral communication skills. * Excellent problem analysis and solving skills. * The Help Desk is a 24x7 operation. Candidates must be very flexible and willing to work during holidays and on shifts as required. * Shifts may be changed based on coverage requirements and special events. Candidates may be asked to work longer hours on a case-by-case basis. * Must be able to learn quickly and be very self-sufficient with limited training required. * Candidates must be able to cope with stressful situations and frustrated customers in a calm and appropriate manner. * Self-starter, dependable and accurate in completing tasks with strong attention to detail. * Demonstrated ability to multi-task and work independently with minimal supervision. * Adhere to internal IT Policy and Procedures as it relates to helpdesk operations. * Independent, self-starting attitude with the willingness to share knowledge. * Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues. * Ability to function effectively in a fast-paced environment Desired Skills & Experience * 2-4-year degree in a Technical field * Minimum of 1 year in the hospitality industry * IT related certifications preferred – e.g. A+, Network+, Security+, ITIL or MCP. * Understanding of basic ITIL principals preferred. * Basic understanding of application architectural principals and technologies in relation to client/server, n-tier, asynchronous message hub and web-based. * Basic understanding of networking concepts, including LAN/WLAN/WAN, TCP/IP, ICMP, 802.1x authentication, 802.11 wireless networking, DNS, DHCP, VPN, RSA, proxy, certificates and FTP (SSL & SSH) and ability to remotely troubleshoot connectivity issues for end users. * Basic understanding of types of network and server equipment, like firewalls, routers, switches, load balancers, blades, chassis, racks and SAN. * Demonstrated ability to support remote users over VPN technologies and get them operational without access to see their computer or remote network configuration. * Knowledge of Active Directory and application-based user account management.

Set up and maintain user devices including laptops, mobile devices, and peripherals for both onsite and remote employees. Provide hands-on and remote support to employees for technical issues related to laptops, software, connectivity, and general IT operations.

Escalate high priority tickets to Helpdesk.

We are seeking a knowledgeable IT Technician to join our team.As the IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance.You will also handle all IT support requests and assist colleagues with their IT needs.Your role is

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

We are seeking a knowledgeable IT Technician to join our team.As the IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance.You will also handle all IT support requests and assist colleagues with their IT needs.Your role is

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

We are seeking a knowledgeable IT Technician to join our team.As the IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance.You will also handle all IT support requests and assist colleagues with their IT needs.Your role is

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

We are known for our supportive culture and long-standing client partnerships.Abacus offers more than just a job—we provide a path to lasting career growth with trusted employers nationwide.We are currently sourcing for a Project Manager Supervisor for a Warehouse in North Las Vegas.This role woul

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking indiv

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

The Project Manager is expected develop and maintain a client base, manage sales, and manage the field labor for each project.The Project Manager will use judgement and discretion in representing the company.Expected to show a high level of commitment and involvement with their work and the company'

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Commercial Construction sector, dedicated to delivering high-quality projects through innovation and collaboration.As we enter a new era of construction, we are proud to be at the forefront of innovation, utilizing cutting-edge technologies and sustainable design practices to deliver projects that w

Construction Project Manager required for Hotel CAPEX projects in Las Vegas, Nevada.Our partnership client is a developer and operator of high-end hotels and casinos and one of the best hospitality brands to work for worldwide.In alignment with their values to provide customers with an unforgettable

We are known for our supportive culture and long-standing client partnerships.Abacus offers more than just a job—we provide a path to lasting career growth with trusted employers nationwide.We are currently sourcing for a Project Manager Supervisor for a Warehouse in North Las Vegas.This role woul

Senior Project Manager – Public Works Construction.Health, Dental, Vision, 401(k), PTO, Vehicle Allowance, Professional Development Support, and more.They are a leading general contractor with decades of experience in delivering high-quality, schedule-driven public works and commercial constructio

The Project Manager is expected develop and maintain a client base, manage sales, and manage the field labor for each project.The Project Manager will use judgement and discretion in representing the company.Expected to show a high level of commitment and involvement with their work and the company�

We’re looking for an experienced.This is a stable opportunity with an established design/build firm that has been in Vegas for over 25 years.Incredible culture, benefits and people.Oversee projects from precon to closeout.Coordinate with owners, design teams, and field crews.Manage bidding, subcon

Circle K - 100 S Boulder Hwy [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lott

Our client is a long-established leader in the construction industry, with decades of successful project delivery in the commercial and industrial sectors.Known for their specialized divisions and high-quality craftsmanship, the company continues to grow through its commitment to safety, integrity,

CenterWell - Las Vegas [Medical Office Assistant] As a Receptionist at CenterWell, you'll: Greet patients and visitors, ensuring a welcoming environment; Manage incoming calls, directing them to appropriate departments; Schedule appointments, maintaining an organized calendar; Handle patient records

Circle K - 2475 S Nellis Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lot

CenterWell - Las Vegas [Medical Office Assistant] As a Medical Receptionist at CenterWell, you'll: Greet patients and visitors, ensuring a welcoming environment; Schedule appointments and manage calendars for medical staff; Maintain patient records and ensure confidentiality; Handle phone calls, ema

We are known for our supportive culture and long-standing client partnerships.Abacus offers more than just a jobwe provide a path to lasting career growth with trusted employers nationwide.We are currently sourcing for a Project Manager Supervisor for a Warehouse in North Las Vegas.This role would b

Commercial Construction sector, dedicated to delivering high-quality projects through innovation and collaboration.As we enter a new era of construction, we are proud to be at the forefront of innovation, utilizing cutting-edge technologies and sustainable design practices to deliver projects that w

Circle K - 8835 S Eastern Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lot

The Project Manager is expected develop and maintain a client base, manage sales, and manage the field labor for each project.The Project Manager will use judgement and discretion in representing the company.Expected to show a high level of commitment and involvement with their work and the companys

Were looking for an experienced.This is a stable opportunity with an established design/build firm that has been in Vegas for over 25 years.Incredible culture, benefits and people.Oversee projects from precon to closeout.Coordinate with owners, design teams, and field crews.Manage bidding, subcontra

CenterWell - Las Vegas [Medical Office Assistant] As a Receptionist at CenterWell, you'll: Greet patients and visitors, ensuring a welcoming environment; Manage incoming calls, directing them to appropriate departments; Schedule appointments, maintaining an organized calendar; Handle patient records

David's Bridal - Retail - Sales [Retail Associate / Team Member] As a Customer Service Representative at David's Bridal, you'll: Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person; Use all systems to manage the customer flow to deliver 5-star cust

Circle K - 5630 N 5th street [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lott

Senior Project Manager Public Works Construction.Health, Dental, Vision, 401(k), PTO, Vehicle Allowance, Professional Development Support, and more.They are a leading general contractor with decades of experience in delivering high-quality, schedule-driven public works and commercial construction p

Circle K - 425 W Centennial Pkwy [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console,

Construction Project Manager required for Hotel CAPEX projects in Las Vegas, Nevada.Our partnership client is a developer and operator of high-end hotels and casinos and one of the best hospitality brands to work for worldwide.In alignment with their values to provide customers with an unforgettable

We are one of the largest and most reputable interior and exterior contracting firms in the US, hiring a Project Engineer for our Las Vegas office.We provide superior contracting services for drywall, prefabrication, metal studs, acoustical systems, wall panels, fireproofing, firestopping, stucco, c

Call Center / Remote] - Anywhere in U.

The Nevada System of Higher Education, Las Vegas System Administration, Chancellor's Office is seeking a customer service oriented student employee to provide front desk clerical and reception support.The duties of the position include working at the front desk, answering phones, greeting and assist

Call Center / Remote] - Anywhere in U.

Call Center / Remote] - Anywhere in U.

Well, have we got an opportunity for you! gpac, a 30+ years recruitment company, is partnered with a well-established company in the.Product Manager to join their team.You will act as a liaison between field crews, general contractors, subcontractors and clients.Lead the product development process

Call Center / Remote] - Anywhere in U.

Gpac is a national executive search firm specializing in recruitment for the electrical construction industry.Competitive base salary based on experience.Company vehicle or vehicle allowance.Develop and maintain project schedules, budgets, and forecasts.Coordinate with clients, subcontractors, and s

Fire Alarm and Detection Sales Representative & Project Manager - Experienced.The Las Vegas Branch office of Cosco Fire Protection has a challenging and growth oriented opportunity for the right entrepreneurially minded individual.We are looking for a motivated team player with relationships in the

Electrical Project Manager / Estimator.Gpac is a national executive search firm specializing in recruitment for the electrical construction industry.Electrical Project Manager / Estimator.Competitive base salary based on experience.Company vehicle or vehicle allowance.Prepare detailed estimates for.

Call Center / Remote] - Anywhere in U.