Remote helpdesk jobs in Port Chester, New YorkCreate job alerts

Job Description Job Title: Helpdesk Supervisor Location: Purchase, NY Schedule: Mon-Fri 730a-330p Acture Solutions is looking for a motivated and service-minded Helpdesk Supervisor to join our on-site support team at the Scotia Glenville School District. If you love solving problems, leading technical teams, and making a difference for real users every day—this is your chance to build your career in a supportive, people-first environment. What You’ll Do The Helpdesk Supervisor is an exempt, supervisory position reporting to the Technology Operations Manager, while working closely with the Onsite Services Team and client technical leadership on all aspects relating to the supervision of IT service desk operations, escalations, and frontline support performance. This role requires strong leadership, technical troubleshooting expertise, and a proactive approach to service quality, training, and team development. Leadership Responsibilities: • Lead, mentor, manage, and hold accountable the Onsite Services team members and direct reports on daily tasks and projects, ensuring the team has clear direction, KPIs, and performance evaluations., • Cultivate a positive and effective team and ensure priorities are clear throughout your team., • Participate as a member of Acture’s Leadership team, working effectively and professionally with the CEO, Director of Information Technology & Artificial Intelligence, and other leadership personnel as needed. Operational Responsibilities: • Uphold and exemplify Acture’s Core Values: Accountability, Customer First, Trust, Integrity, Opportunity, Nurturing Positive Culture & Fun., • Monitor daily support operations, ensure ticket workflows are balanced, and provide support coverage and prioritization across sites., • Act as an escalation point for unresolved or complex technical issues, ensuring resolution or appropriate delegation to Level III or engineering teams., • Develop and manage shift schedules, on-call rotations, and coverage planning., • Track helpdesk metrics and team productivity using Acture’s ITSM or ticketing platform., • Coordinate onboarding and ongoing training for helpdesk team members, including SOP reviews, system access training, and shadowing assignments., • Oversee asset assignment, basic inventory management for loaners, and proper hardware/software provisioning in partnership with the procurement team., • Collaborate with client and internal stakeholders to maintain clear expectations for SLAs, communications, and feedback loops., • Maintain and improve internal knowledge bases and technician documentation to enhance team effectiveness., • Participate in site IT meetings, contribute to client success reporting, and offer input on technical project planning., • Ensure all helpdesk activities adhere to Acture’s cybersecurity, data protection, and compliance standards. What You Bring Knowledge/Skills/Abilities • Strong experience managing helpdesk operations or leading technical support teams., • Proficiency in troubleshooting and guiding resolution of hardware, software, and networking issues., • Familiarity with ITSM platforms, ticket escalation workflows, and service-level metrics., • Excellent interpersonal and customer service skills; ability to lead calmly and competently under pressure., • Clear written and verbal communication, including escalation documentation and performance reporting., • Knowledge of iOS, Windows, and macOS systems, Active Directory, Microsoft 365, remote desktop tools, and common endpoint technologies., • Proven ability to coach, motivate, and evaluate technical staff performance. -Strong time management and organizational skills. Education/Experience: An equivalent combination of education and relevant experience will be considered in lieu of a degree. • Required:, • Associate’s or bachelor’s degree in information technology, Computer Science, or related field., • Minimum 3–5 years of experience in helpdesk or IT support, with at least 1 year in a supervisory or team lead capacity., • Mobile Device Management experience., • Preferred:, • Experience in educational or high-volume multi-site IT environments., • Certifications such as CompTIA A+, Network+, or ITIL Foundations., • Mosyle MDM experience preferred. Skills for Success • Customer-first mindset with a knack for solving problems., • Organized, detail-oriented, and eager to learn., • Able to prioritize tasks and manage multiple issues effectively. Physical Requirements • Prolonged periods sitting at a desk and working on a computer., • Ability to lift and carry up to 35 lbs. for equipment moves, installations, and returns., • Must be able to walk between multiple onsite locations or buildings., • Occasional travel to satellite campuses or regional client offices may be required. Who We Are Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Why Join Acture Solutions? At Acture Solutions, we don’t just support IT—we support people. As a trusted Managed Service Provider, we deliver secure, scalable technology solutions that help organizations thrive. We're committed to professional growth, high-quality work, and a workplace where your contributions matter. What We Offer • Salary range: $75,000-95,000 (based on experience), • Medical, dental, vision, 401k, EAP, and generous paid time off, • Time off when schools are closed for holidays, • A culture that values collaboration, respect, and real impact Ready to Get Started? If you're passionate about tech, love helping people, and want to grow your career in a role that makes a real difference—apply today. Valid driver’s license, background check, and fingerprinting required.

Assistant Project Manager (White plains, NY): Support implementation of construction project management/project controls/scheduling/cost estimation.Compliance with NYC Building Codes/Practices, QA/QC policies.Requires bachelor's degree in civil engineering/closely related + 2 years of relevant exper

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

CRM or customer communications.Ability to manage customer communication projects from start to finish - like emails, direct mail pieces, messages on customer bills, and materials that support the sales team.Write and develop creative briefs that guide agency partners through campaign development.Exp

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Fortune 500 pharmaceutical company.GForce Life Sciences to provide a Senior Project Manager (SPM) who will provide senior level leadership in planning, budgeting, and overall management of major capital projects and initiatives from conceptualization through design, bidding, construction, commission

A growing civil construction and site development firm is seeking a hands-on Senior Project Manager to lead complex land development and municipal infrastructure projects.The ideal candidate has 10+ years of field-driven experience, with a background in sitework and utility-heavy scopes.This is a fu

This is a hybrid role, featuring three days a week in office and two days a week remote work.

CRM or customer communications.Ability to manage customer communication projects from start to finish - like emails, direct mail pieces, messages on customer bills, and materials that support the sales team.Write and develop creative briefs that guide agency partners through campaign development.Exp

One of the leading commercial glass companies with multiple locations in South Carolina.Specializing in storefronts, curtain walls, entrance systems, and replacement glass.Always looking for highly qualified, motivated individuals to join their growing team and offering competitive pay, excellent be

CRM or customer communications.Ability to manage customer communication projects from start to finish - like emails, direct mail pieces, messages on customer bills, and materials that support the sales team.Write and develop creative briefs that guide agency partners through campaign development.Exp

Yale New Haven Health - JobID: 81426 [Medical Office Assistant] As a Medical Receptionist at Yale New Haven Health, you'll: Coordinate patient care and physician activity; Maintain appointment schedule template (alterations, deletions, additions); Communicate schedule changes to the appropriate staf

Northwell Health - 400 East Main Street [Medical Office Assistant] As a Receptionist at Northwell Health, you'll: Perform a variety of duties relative to admission, discharge and/or transfer of patients; Perform a variety of clerical duties required to maintain accurate charts; Perform a variety of

A growing civil construction and site development firm is seeking a hands-on Senior Project Manager to lead complex land development and municipal infrastructure projects.The ideal candidate has 10+ years of field-driven experience, with a background in sitework and utility-heavy scopes.This is a fu

The company is a leader in the construction industry, specializing in complex and large-scale projects in the municipal and private sector.With a reputation for delivering high-quality water and wastewater management solutions, they are committed to providing innovative and sustainable construction

Assistant Project Manager (White plains, NY): Support implementation of construction project management/project controls/scheduling/cost estimation.Compliance with NYC Building Codes/Practices, QA/QC policies.Requires bachelor's degree in civil engineering/closely related 2 years of relevant experi

The company is a leading general contractor with a reputation of delivering high-quality construction projects.They specialize in large-scale projects across various sectors.Their team is known for its expertise, commitment to safety, and delivering projects on time and within budget.As a Senior Pro

Fortune 500 pharmaceutical company.GForce Life Sciences to provide a Senior Project Manager (SPM) who will provide senior level leadership in planning, budgeting, and overall management of major capital projects and initiatives from conceptualization through design, bidding, construction, commission

This is a hybrid role, featuring three days a week in office and two days a week remote work.

CRM or customer communications.Ability to manage customer communication projects from start to finish - like emails, direct mail pieces, messages on customer bills, and materials that support the sales team.Write and develop creative briefs that guide agency partners through campaign development.Exp

Yale New Haven Health - JobID: 69551 [Medical Office Assistant] As a Medical Receptionist at Yale New Haven Health, you'll: Coordinate patient care and physician activity; Maintain appointment schedule template (alterations, deletions, additions); Communicate schedule changes to the appropriate staf

OfficeTeam - JobID: 02960-0013298860-usen [ Office Team by Robert Half leverages its strong relationships with hiring managers across the globe to not only help you find work, but also coach you through the interview process and provide long-term resources to you while ensuring you top pay, great be

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr.Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country.We're looking for a friendly and outgoing o

This position requires regular, on-site presence and cannot be performed remotely.

Customer Service Representative.Indoor And Comfortable Working Environment.A locally owned and nationally recognized Printing, Signage and Marketing Services company in the Pleasantville, NY area is looking for an experienced Customer Service Representative.We have a fast-paced, creative, and flexib

Minimal weekday hours required (join for weekends only!).Competitive hourly pay rates & team bonus.Additional terms and conditions apply.At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a pe

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At Sand Cherry Associates, we excel in the design and delivery of strategic customer-centric initiatives through digitally-native, data-empowered solutions.Our client's confidence in us is centered on exceptionally skilled, high-energy talent working with the support of the full Sand Cherry team.Fin

Project Manager - Data Area, Bfsi.Required Skills: Project Manager - Data area, BFSI 8+ Year experience.

A reputable and steadily growing general contractor with deep roots in the Westchester and Lower Hudson Valley region, known for delivering high-quality ground-up construction in commercial, mixed-use, healthcare, and municipal sectors.The firm values long-term partnerships, career development, and

At Renovo Construction, we have an immediate need for Construction Project Managers.Tired of not knowing where your next job will be? Looking for stability and a steady stream of projects? Are you interested in retail and working with some of the most recognized brands in the country? If you answere

Office/Remote Work Guidelines:. Recognizing the success of remote work, Brightcore operates in a hybrid model. Eligible employees will have the option to work remotely for two (2) days per week at their discretion, with final approval by their direct supervisor.

Virginia Rd, White Plains, New York 10603 United States of America.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you will work as part of a supportive te

We are seeking talented individuals to join our energetic, family-oriented State Farm office in the Jefferson Valley Mall with the goal of advancing their career.As a customer service representative you will be responsible for providing prompt, accurate, and friendly customer service to individuals

At SERVPRO of Elmsford, we're seeking a Construction Project Manager who wants to make a meaningful impact in our community.You'll have the chance to oversee and execute projects that directly contribute to rebuilding lives by restoring homes and businesses.As a Construction Project Manager at SERVP

Required Skills: IAM Project Management Very good logical skills and understanding of the full lifecycle of project management Protects the team and communicate risks.

Construction Project Manager Public Projects.Opportunity to work on impactful public sector projects in your local community.Join a reputable Project Management firm with over 100 years of success.A longstanding construction management firm established over 100 years ago, specializing in public sect

Role: Project Manager with BFSI Location: Stamford, CT Initial remote 45 days / onsite position Duration: 12 months JD: Minimum 10 plus years of experience in IT.

Project Manager / Product Owner.Location: Stamford, CT (Onsite 4 days/week, 1 day WFH) Pay Rate: $40/hour (W2) Duration: Contract (Potential for Temp-to-Hire) Department: Customer Experience / Customer Operations.Position Overview: We are seeking a detail-oriented Project Manager / Product Owner to

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Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company

Join Our Team – Transform Home Dining with Us!.We're seeking passionate individuals to become Brand Ambassadors in redefining the way people experience food at home.As a Brand Ambassador, you'll play a vital role in our front-of-house (FOH) operations during your shift.Your responsibilities will i

Bilingual Front Desk Receptionist.We are seeking a dedicated and enthusiastic Bilingual Front Desk Receptionist with a strong background in healthcare and exceptional customer service skills.This role requires someone who can greet and assist patients, manage phone calls, and efficiently handle admi

This role is onsite in Greenwich, CT from 7:30am to 5pm Monday through Friday.Must be immediately available to begin working.Support internal teams by assisting with administrative overflow during a high-capacity period.Coordinate office logistics, including ordering supplies, maintaining kitchen in

Commercial Flooring Project Manager/Estimator Opportunity.I am working with a well-respected, firmly established Commercial Flooring Contractor seeking experienced Project Managers and Estimators.This is an exciting opportunity to become a part of a strong, quickly growing team of dedicated professi

Project Manager Public Construction.Lead complex, high-impact municipal and public-sector projects in Westchester.Join a well-established construction firm with over 100 years in the business.This firm has been a cornerstone of the regional construction industry for over 100 years, offering general

At SERVPRO of Elmsford, we're seeking a Construction Project Manager who wants to make a meaningful impact in our community.You'll have the chance to oversee and execute projects that directly contribute to rebuilding lives by restoring homes and businesses.As a Construction Project Manager at SERVP

Call Center / Remote] - Anywhere in U.