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Job Description *Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. *Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation. BASIC FUNCTION: Provide end-user support services to staff members and assist in maintaining the day-to-day technology operations at ESD. This role requires a team player who can identify, troubleshoot and resolve computer and software related issues in a timely and courteous manner. Excellent written and verbal communication skills are essential, as well as a strong focus on customer service when interacting with staff, consultants, and vendors across all levels of the organization. WORK PERFORMED: • Assist all staff via phone, email, and Helpdesk ticketing solution in a courteous and efficient manner., • Maintain helpdesk coverage; user follow-ups; and managing daily tickets assigned., • Maintain advanced knowledge of ESD's standardized software applications to assist in problem resolution and needs assessment., • Support end-users with remote access on desktops/laptops and mobile devices across platforms., • Knowledgeable in VDI (Virtual Desktop Infrastructure), • Extensive experience with desktop hardware, software applications, operating systems, and networking connectivity (See Knowledge Required)., • Assist end-users in developing working knowledge of systems running on LAN., • Prepare SOPs and user instructions as needed., • Ability to train and conduct new-user orientations on both hardware and software as requested., • Point person for all mobile and wireless devices including set-up, deployment, and user support., • User support and setup of Click Share/laptops for Zoom/Webex webinars and conferences., • Coordinate onboarding, offboarding, moves and changes with Administrative Services as needed., • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment; and liaise with third-party support and PC equipment vendors when necessary., • Perform tasks and functions as required by supervisor., • Perform other tasks and services needed by the end-user community, such as lifting, moving, boxing, and unboxing of equipment., • Utilize strong analytical and active listening skills to manage a high-volume, multitask-driven workload while effectively collaborating with end users at all levels of the organization., • Occasional travel to the various ESD offices may be required., • Assist with IT Disaster Recovery efforts, testing and documentation as needed., • Perform other IT related duties as directed by IT Management. MINIMUM REQUIREMENTS: Education Level required: Associate degree in an IT related discipline with minimum of 2 years’ experience in related field; Or a HS Diploma with a minimum of 3 years’ experience; Or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. MCSE Desktop Infrastructure & Windows 11 Certification; and CompTIA A+ & Network Certifications are helpful. Relevant Experience required: Minimum 3 years customer service experience, including troubleshooting and resolving user-facing hardware and software-related issues in a dynamic business environment. • Strong verbal and written communication; excellent analytical and problem-solving skills;, • Proven experience in an IT user support role, with a demonstrated record of effectively troubleshooting and resolving user-facing hardware and software related issues in a dynamic business environment., • Knowledge of IT support systems, network infrastructure, computing peripherals, and basic security principles, with hands-on experience in deploying end-user computer related equipment., • Outstanding communication, and interpersonal skills, with the capacity to engage with diverse stakeholders at various organizational levels., • Analytical mindset with problem-solving capabilities and attention to detail.

Job DescriptionBenefits: • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off, • Training & development ONLY candidates local to Western New York will be considered. Job Functions & Responsibilities: • Demonstrates competency in job-related skills suitable to customer needs and departmental services, providing excellent customer support., • Provides end-user support for a variety of technical issues via helpdesk, on-site, and remote support., • Identifies, researches, and resolves technical problems, including troubleshooting analysis for servers, workstations, and associated systems., • Installs, configures, and maintains hardware, systems, and software with networking knowledge (Switches, Routers, Servers, Cables, Firewalls, LAN, WAN, TCP/IP, DNS)., • Monitors system performance, performs performance tuning and handles break/fix tasks., • Implements software and network security measures; manages user accounts, permissions, email, antivirus, and anti-spam., • Responds promptly to support requests via phone, email, or in-person, documenting and tracking each case to ensure timely resolution., • Utilizes equipment and tools to ensure a safe and effective working environment, adhering to departmental policies, procedures, and guidelines.Skills & Requirements:, • Proficient with Active Directory, Windows 10/11, Windows Imaging, and hardware deployment., • Basic understanding of desktop and intermediate server administration., • Strong analytical capabilities, professional office skills, and conscientious reporting of issues and resolutions for future reference., • Customer-focused, performance-driven, detail-oriented, and demonstrates a high aptitude for technology., • Works effectively in a team environment, learning and adapting quickly to new challenges., • Ability to manage workflow, daily timesheets, and scheduling effectively., • An Associates Degree in Computer Science is preferred but not required. Experience: • IT support: 3-5 years (Required)Education:, • Associates Degree (Preferred)Schedule:, • 8am-5pm shift, • Monday-FridayWork Location:, • Buffalo, NY 14221Ability to commute:

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies. Most research studies are conducted remotely from home, though some may be in-person. Comfort participating in remote, market r

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies. Most research studies are conducted remotely at home, though some may be in-person. Comfort participating in remote, part-time studies

Job Title: Salesforce Project Manager.Location: NY/NJ (Hybrid – 3 days/week).Seeking a Senior Project Manager to lead Salesforce B2B delivery projects, managing end-to-end execution, stakeholders, and cross-functional teams.Manage multiple Salesforce projects (scope, timeline, budget).Drive projec

Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system.

Call Center / Remote] - Anywhere in U.

Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option

This role requires the ability to work lawfully in the U.Imagine making a real difference for customers by guiding them through Spectrum's Community Solutions products and services.If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build l

This role requires the ability to work lawfully in the U.CUSTOMER SERVICE REPRESENTATIVE $20/HOUR.IN-OFFICE POSITION-Cheektowaga, NY.EVENING AND WEEKEND AVAILABILITY REQUIRED.Next Start Date: Monday, April 20th, 2026.Training Schedule: Sunday-Thursday 11:00AM - 7:30PM.Are you a tech-savvy problem so

This role requires the ability to work lawfully in the U.Imagine making a real difference for customers by guiding them through Spectrum's Community Solutions products and services.If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build l

This role requires the ability to work lawfully in the U.CUSTOMER SERVICE REPRESENTATIVE $20/HOUR.IN-OFFICE POSITION-Cheektowaga, NY.EVENING AND WEEKEND AVAILABILITY REQUIRED.Next Start Date: Monday, April 20th, 2026.Training Schedule: Sunday-Thursday 11:00AM - 7:30PM.Are you a tech-savvy problem so

Customer Support / Remote] - Anywhere in U.

Spectrum - - Responsibilities: Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum's diagnostic tools; Manage account activation, maintenance and billing concerns through thoughtful phone support; Recommend upgrades and solutions based on customer needs t

Waste Connections - - Responsibilities: Answering customer calls and processing customer orders for new service, discontinuance, or changes in service; Accepting payments from customers, researching customer billing inquiries and updating customer account information; Interacting with customers and

Customer Support / Remote] - Anywhere in U.

Thermo Fisher Scientific - - Responsibilities: Interact with customers via inbound phone calls and emails to provide information and solutions; Troubleshoot and assist customers with requests and issues; Resolve customer complaints and escalate as appropriate; Coordinate with other departments to f

Spectrum - - Responsibilities: Answer inbound customer calls regarding video repair and cable services; Troubleshoot technical issues using diagnostic tools and guides; Provide timely information on billing, accounts, and service updates; Maintain customer relationships and ensure high-quality serv

Answer questions or resolve computer problems for their users in person, via phone, or remotely to the user's computer.

Job Summary We are seeking a customer-focused Customer Service Representative to serve as a key point of contact for our customers.In this role, you will handle inbound calls, process service requests, resolve billing inquiries, and ensure an exceptional customer experience.The ideal candidate is a