Remote helpdesk jobs in Aurora, ColoradoCreate job alerts

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: • Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,, • Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Location: Denver, CO (Hybrid) Position Summary: The Help Desk Manager leads the Denver IT team responsible for resolving technical issues, ensuring timely and highquality service delivery to end users. They oversee daily operations, implement support best practices, and drive continuous improvement to enhance user satisfaction and system reliability. Position Responsibilities: • Train and mentor Help Desk 1 and 2 personnel, • Partner with IT Director to perform personnel management tasks for Help Desk staff, • Work as an escalation resource for Help Desk 1 and 2 personnel, • Drive customer problem resolution via systemic solutions (MDM, scripting, etc.), • Assist in promptly responding to user requests via ticketing system/phone calls/IM, • Assist HD staff and end-users with access/system issues, • Interface with internal partner teams to help drive best practices and compliance, • Manage user systems via MDM Software, • Write and update documentation for user reference, • Help build and establish procedures for the Helpdesk team, • Participate in a Help Desk OnCall schedule (tentatively will be one week/month. However, may be more to start.), • 4+ Years of experience in a Help Desk role (preferably in a medium or larger company.), • A customer-oriented approach to problem resolution, • Experience supporting Mac hardware/OSX in a Help Desk environment, • Experience supporting remote users in a distributed environment, • Experience with Jira Service desk or a similar ticketing system, • Experience with Office 365 suite, • Experience with MDM, • 1-2 year experience in a supervisory or management role, • Ability to lift 30 lbs. regularly and up to 50 lbs. occasionally Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at___.

Akkodis is seeking a Service Desk / IT Helpdesk Support for 06 Months Contract to Hire position with our Direct Client located in Denver, CO 80206 (Onsite for first 2 months; Hybrid (3 days onsite / 2 remote) afterward). Pay Range: $25/hr - $27/hr on W2; The rate may be negotiable based on experience, education, geographic location, and other factors. Job Description: Entry level IT support role (1–3 years) providing technical assistance, troubleshooting, and hardware/software support for ~1,000 users. Ideal for motivated, curious, tech driven individuals—open to those transitioning into IT. First 2 months onsite, then hybrid (3 onsite / 2 remote). Key Responsibilities • Serve as first line support for user issues (onsite & remote)., • Troubleshoot hardware, software, mobile devices, and peripherals., • Image, configure, deploy, and repair workstations., • Manage tickets, documentation, and asset records in ServiceNow., • Support identity, access, and device management (Intune, Entra ID)., • Escalate issues to Tier 2 with clear documentation., • Participate in small projects and contribute to knowledge base content. Required Skills • 1–3 years of IT support or service desk experience (or strong technical aptitude)., • Windows and macOS support; Microsoft 365 proficiency., • Basic Active Directory/Entra concepts; device management experience (Intune preferred)., • Hardware troubleshooting, imaging, and peripheral support., • Understanding of basic networking (TCP/IP, WiFi, Ethernet)., • Strong communication, customer service, and problem-solving abilities. Preferred • ServiceNow experience, • SCCM familiarity, • ITIL exposure or certification If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact Ayush Garg at 610-735-6513 or . Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ___. The Company will consider qualified applicants with arrest and conviction records.