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Job Description Zekaja, LLC is seeking full-time Defense Travel System Support personnel to join our team. This is a contractor position to provide DTS administrative support to MARFORRES Major Subordinate Commands: 4th Marine Division, 4th Marine Aircraft Wing, 4th Marine Logistics Group, and Force Headquarters Group and their respective G1 Offices at Marine Forces Reserve Headquarters. The scope of this requirement includes performing various DTS and administrative functions. Place of Performance. The work to be performed under this contract will be performed at Marine Corps Support Facility New Orleans or through government-approved remote support. Special Qualifications: • The contractor shall assess the test procedures and data for systems that test the total system to ensure satisfaction of all functional and technical requirements, and associated reports., • The contractor shall be required to review and understand the complexities of reserve travel, which includes varying requirements based on duty conditions, entitlements, travel specifics, and per diem eligibility. This encompasses off-site duties requiring constructive travel worksheets, split AT, drills combined with other duties, critical billet members with claim limits per MarAdmin guidance, reimbursement caps, and variances based on order type and commute distance, which may differ by unit and location., • Navigate current DTS limitations by managing diverse required documentation, including proof of duty status, funding category, and often justification. Administrative requirements and reimbursement conditions vary depending on the duty type., • Assist members with login issues, reset user IDs in DTS profiles, administrative-level updates to DTS profiles (Create and maintain Reserve member profiles in DTS), • Provide guidance with creation of travel documents for all types of travel, including AT, mobilization, drills, etc., • Assist travelers in completing authorizations and vouchers by uploading required documents (e.g., MROWS orders, muster sheets). Ensure entitlements, limitations, and conditions are applied correctly. Support submission of receipts, lodging, and endorsements as needed., • Create authorizations when the traveler/unit requires assistance, • Create group authorizations as needed to support various movements, from the provided traveler list, gain needed information to act as the ‘primary traveler’ to coordinate flight requirements to and from DMO and (currently CI travel), • Create vouchers from source documents, as requested., • Create or amend vouchers and digitally sign on behalf of the member., • Create amendments to existing documents that failed to be accepted by the accounting system., • Create vouchers that fall into the category outlined on the USMC “Memo in Lieu of a DD Form 1351-2”. Attach Memo in DTS in place of DD1351-2 for the conditions covered. These include establishing debt, cancelled trips, zero-dollar voucher for unsettled trips over XX-days (set by MFR), reconciliation of CBA transactions, resolving accounting rejects, processing an EFT reject/returned when the traveler is not expected to access the system until next drill period, and addressing accounting system interface ‘Rejects’, where capability exists. (i.e.. Traveler is the only one with the source document, like a receipt that can only be produced by the traveler)., • Submit travel vouchers in coordination with the traveler., • Provide advice on travel entitlements, including those specific to Reserve duty., • Track open documents for pending travel dates, monitor routing action, and assist as needed., • Track unsubmitted vouchers and provide assistance to the traveler/unit in submission within the required timeline., • Review travel documents as a routing official role for complete and accuracy prior to unit approval in DTS., • Routing official in the capacity of application of correct LOA for the travel mission, typically using the source document, i.e., MROWS, Muster Sheet, etc. Review documents over 45 days for application of SPP, after applying the LOA. Review comments to the approving official or known condition that more than one LOA is used to ensure expenses are appropriately allocated to each LOA., • Routing official review information for accuracy, including comparison of key data in travel document to the MROWS Orders/muster sheet (appropriate source document). Verify member is or is not a GTCC cardholder and document that expenses are correctly identified for method of reimbursement. If not a cardholder, verify that the required CBA use letter has been completed by the unit. Identify this data & track documents that the routing official identifies, then “Return” the document with complete notes for the member/unit to correct and resubmit., • Compile the purpose for “Return” documents and the DTS organization to build ‘frequently errors’/’reminders’ that can be provided to units to improve accuracy and avoid delay in processing documents., • Update or correct flags within authorizations and vouchers as needed, or “Return” the document for correction or additional information., • During voucher review, ensure GTCC balance is correctly split in the payment amounts, funding information is still accurate, required receipts are correctly attached, dates and expenses align with the type of duty executed, certification of attendance/completion are provided, justifications are complete, any modification document(s) are attached, orders match the period of duty, etc., • Routing official in the capacity of knowledge of funding available in DTS to permit successful application of ‘Certified’ / ‘Certified Funding’ is available in the associated budget., • Communicate budget shortfalls to the appropriate G8 Budget section., • Utilize various reports from DTS and DAI to monitor timeliness or routing actions and completion of appropriate actions to close documents (paid, cancelled, reject, etc.)., • Track routing progress to identify any delay in routing action that exceeds XX days (3 for unit routing officials and 7 for Finance action), • Coordinate action from Finance for any issue that does not permit the Voucher Approval. Assist APC in resolution of identified issues., • Mange user accounts, roles, and permissions., • Utilize available resources to ensure profiles are in the correct organizations., • Reconcile DTS permissions and access (org & group) daily. Identify member who gained permission without the proper appointment, training completion, or other inaccuracies., • Utilize available resource to collect and retain role appointments for the required retention period., • Run standard and custom DTS reports, including pending authorizations, signed status, unsubmitted vouchers, and others as needed., • Gain BI Tool access to customize reports., • Provide support for maximum usage of Reserve Travel Module (RTM) for all reimbursements that are within RTM’s capability., • Review documents that are identified by the DTS system compliance report, recommend or adjust as necessary for the voucher to be compliant. Utilize memo in lieu of non-monetary changes. Amendments that are monetary must be documented, communicated to the traveler for action, and then, in some cases, the Memo in lieu maybe needed when traveler is not responsive., • Utilize HQMC reports., • Monitor Centralized routing officials in the appropriate routing list for each organization: DMO, Contract support, Finance office., • Coordinate troubleshooting with Defense Travel Administrator (DTA)., • Provide updates for system or timing issues to travelers/units as needed., • Develop metrics to enhance existing tools for improved visibility of timeliness, accuracy, reimbursement, variance of authorization to the voucher total dollar amounts, and other useful data for admin, logistics, training, planning, and funding., • Develop and maintain job aids, quick references, and instructional procedures that will aid travelers in the completion of their individual travel without assistance., • Provide surge capacity for the heavy travel season, activations, and potentially mobilizations., • Provide customer support during typical availability of reserve travelers across at least 3 time zones (aka 0700-2100) with capability for after-hours, to meet a 24/7 helpdesk support., • Provide on-site support for initial implementation period (after-hours support not required to be on-site. Reports and Other Administrative Duties: Candidate shall perform to the standards in this contract and assist the Government by providing: Daily Reports • Voucher Reports, • Delinquency Reports, • Routing Status Reports Weekly Reports • Travel Departure Reports Monthly Reports • DOD Travel IBA Aging Analysis Summary Reports -, • Defense Travel Systems Permission Reports Period of Performance: The period of performance is a one (1) twelve-month base period, and one (1) twelve-month option period. The period of performance is as follows: • Base Period: 26 September 2025 - 25 September 2026, • Option Period: 26 September 2026 - 25 September 2027 Documentation and Standard Operating Procedures (SOP) for all applications and hardware referenced in this PWS, to ensure compliance with applicable DOD and U.S. Marine Corps Telephone policies. • * Secret Clearance Required *, • * Must be experienced with Defense Travel Systems/Applications (i.e., MROWS, DAI, etc. *

Job DescriptionDescription: SSI is seeking a Computer Systems Analyst to join our team on a new Navy contract! DUTIES AND RESPONSIBILITIES: • Provide superior customer service to internal and external clients by maintaining local and remote computer systems and making sure all users are equipped with technology to support company goals., • Act as a primary point of contact for incoming Helpdesk phone calls and emails., • Open and update Support Requests based on phone calls and emails., • Triage Support Requests to determine priorities based on severity of issue, effect on user/company, and other influencing factors., • Configure and deploy workstations and laptops., • Provide client locations with onsite support as necessary., • Create and maintain accurate documentation to ensure correct procedures and licensing are followed., • Create and remove new user and computer accounts within and outside of domain environments., • Support various customer software and hardware as needed, including working with third-party service providers to expedite customer solutions., • Regularly perform scheduled maintenance on desktops, laptops, and servers., • Scan and maintain machines for security purposes., • Provide technical assistance for common application and hardware issues., • Research best practices for applications., • Maintain confidential information as needed, • Assist the Advanced Services teams with deployments, installations, rollouts, and maintenance., • Escalate issues to Advanced Services and the Management team as appropriate., • Provide basic Video Tele-Conference (VTC) support to systems on NIPR/SIPR networks, including Initiate and Terminate VTC's, and Provide basic troubleshooting of application and connectivity., • Other duties and projects as assignedRequirements:, • Education: DoD8570 IAT Level II (eg: Sec+), • Clearance: Secret, • 1-3 years' experience in Technical Support or equivalent experience., • Excellent team skills, must be thorough, must have excellent communications skills, written and verbal, • Demonstrate initiative and be results oriented with flexibility and tenacity, • Demonstrate the ability to continuously adjust priorities to reflect changing circumstances, • Ability to work in a dynamic cross-organizational team environment, • Strong dedication to provide quality customer service, • Effective problem-solving skills and inherent decision-making ability, • Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue, • Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager, • Required to stand, walk and sit; communicate verbally both in person and by telephone; use hands to finger, handle or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus., • Physical demands associated with this position may include extensive walking (including stairs) throughout offices and between buildings. May require use of personal or Government vehicle to drive to local and/or remote office locations. SSI is committed to non-discrimination and equal employment opportunity. All qualified applicants will receive consideration for employment without discrimination based on any characteristics protected by law. SSI is a HUBZone small business that provides professional services including systems engineering, information systems integration, and technology management services. SSI offers a generous array of benefits including: Employee Medical, Vision, Dental, and Prescription Drug Insurance Plans, 60% paid premium for dependents. SSI provides Life Insurance, Long Term Disability, and Short-Term Disability benefits at no cost. SSI employees receive 24 paid days off in the first year on board. We also provide Military Leave benefits, a 401(k) Retirement Plan, education assistance, Personal Technology Refresh and Employee Referral bonuses. Positions subject to Service Contract Act (SCA) have benefits provided as required by law.

Job Description BASIC PURPOSE Helpdesk Administrator I is responsible for, but not limited to, handling first level support of service requests by telephone, email, chat or onsite. This position is also responsible for dispatching service tickets that cannot be resolved at the Help Desk I level. These services are typically provided for company supported computer applications and platforms. Provides "break -fix" support for PC hardware and software. The Helpdesk Administrator I is prepared to answer the most commonly asked questions or provide resolutions that often belong in an FAQ or knowledge base. If the issue isn't resolved, the Helpdesk Administrator I will escalate the issue to the Helpdesk Administrator II. This position may also provide onsite support for projects led by System and Network Engineers. This position will have a basic understanding of helpdesk policies and procedures, printers, switches, routers, firewalls, VLANS, VOIP. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provides Windows OS Desktop support, • Provides Microsoft Office Suite installation and support, • Provides Printer / Scanner Desktop Installation and support, • Provides Desktop Hardware replacement / installation, • Provides Desktop setup, configuration, and installation, • Provides Windows Desktop OS patching, upgrade, and PC migration, • Provides Mobile device support setup/configuration, • Ticket dispatching, • Desktop application support and vendor coordination for troubleshooting, • Basic troubleshooting of wireless connectivity, • Makes basic changes to Cisco VOIP handsets, • Assist with deployments of network projects, • ≥80% of remote support, • All other duties as assigned. BEHAVIORAL COMPETENCIES • Composure: Works well under pressure and in stressful situations., • Ethics/values: Works by UDI's core values., • Integrity/Trust: Is accountable and maintains the confidentiality of UDI's corporate data., • Planning/Goal Setting: Plan, organize, and set goals., • Problem Solving: Solution-driven, flexible and creative in problem solving., • Self-development: Strong commitment to ongoing professional development. KNOWLEDGE, SKILLS, ABILITIES MINIMUM QUALIFICATIONS • Previous computer technical support preferred., • Understanding of Active Directory to unlock and reset passwords., • Proficient with troubleshooting Windows Operating systems., • Ability to troubleshoot and resolve email issues, specifically MS Outlook., • Ability to communicate clearly and professionally, both verbally and in writing.

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Civil Project Manager / Estimator (Concrete).The Project Manager / Estimator provides overall management direction on concrete restoration project(s).Establishes project objectives through planning and budgets, serves as the primary point of contact with the client, and monitors construction and fin

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

PM 역할 확대로 역량있는 Project Manager를 아래와 같이 채용하고자 합니다.The final selected candidate should be relocated to USA and.Manage multidisciplinary projects from kick off meeting, jointly with sales team, till project acceptance, in team with other resources, keeping

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Project Manager/Quality Control needed for local roofing company.Send Resumes to Estimator/Sales-Ability to bid new roofs & diagnose roof repairs.Send resumes to Tracy@orleanssheetmetal.

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

OfficeTeam - JobID: 04640-0013252012-usen [ Office Team by Robert Half leverages its strong relationships with hiring managers across the globe to not only help you find work, but also coach you through the interview process and provide long-term resources to you while ensuring you top pay, great be

Civil Project Manager / Estimator (Concrete).The Project Manager / Estimator provides overall management direction on concrete restoration project(s).Establishes project objectives through planning and budgets, serves as the primary point of contact with the client, and monitors construction and fin

OfficeTeam - JobID: 04640-0013301348-usen [ Office Team by Robert Half leverages its strong relationships with hiring managers across the globe to not only help you find work, but also coach you through the interview process and provide long-term resources to you while ensuring you top pay, great be

Circle K - 3451 Williams Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lot

The final selected candidate should be relocated to USA and.Manage multidisciplinary projects from kick off meeting, jointly with sales team, till project acceptance, in team with other resources, keeping the relationship with customer, in order to meet the project target.Refine during sales phase a

Circle K - 3001 Loyola Dr [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery

While the position is remote, it requires commuting in the Montgomery area where the company’s primary focus is.

Circle K - 3140 Veterans Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lot

Call Center / Remote] - Anywhere in U.

We are a growing MEP company looking for an experienced Electrical Project Manager with commercial project experience.Our construction firm is seeking a dedicated and experienced Electrical Project Manager to join our team.This role is pivotal in ensuring the success of our projects by providing acc

Call Center / Remote] - Anywhere in U.

CDM Smith has an exciting new opportunity for a Project Manager within our Automation Group.This role will provide project management for Automation design, programming, and construction projects.Projects may be multi-discipline and geographically dispersed across CDM Smith’s Automation Community

Call Center / Remote] - Anywhere in U.

Call Center / Remote] - Anywhere in U.

Call Center / Remote] - Anywhere in U.

Call Center / Remote] - Anywhere in U.

Call Center / Remote] - Anywhere in U.

Gpac is a national executive search firm specializing in recruitment for the electrical construction industry.Competitive base salary based on experience.Company vehicle or vehicle allowance.Develop and maintain project schedules, budgets, and forecasts.Coordinate with clients, subcontractors, and s

Call Center / Remote] - Anywhere in U.

PROJECT MANAGER - HEAVY HIGHWAY, CONCRETE & ASPHALT.A well-established, family-owned paving and asphalt company is seeking an experienced Project Manager to join their team.This company is known for steady projects, quality work, and long-term stability, offering a strong work environment and year-r

Call Center / Remote] - Anywhere in U.

Call Center / Remote] - Anywhere in U.

Customer Support / Remote] - Anywhere in U.

Customer Support / Remote] - Anywhere in U.

Customer Support / Remote] - Anywhere in U.

Customer Support / Remote] - Anywhere in U.

Customer Support / Remote] - Anywhere in U.

Customer Support / Remote] - Anywhere in U.

Customer Support / Remote] - Anywhere in U.

Highly responsible professional work in the administration and oversight of the Health Department's injury prevention efforts.Responsibilities include supervision of employees, grants management, as well as development, implementation, monitoring and evaluation of programmatic quality and performanc

Customer Service Project Manager.The Customer Service Project Manager will coordinate and guide residential and light commercial painting jobs through the execution stages and serve as the focal point for communication among the various involved parties.He or she will service all prospective custome

Customer Support / Remote] - Anywhere in U.

Customer Service / Remote] - Residents of LA / Independent Contractor / Full or Part Time / Available at least 20 hours per week / Set your own schedule within hours of operation (Mon-Fri 8am to 7pm ET) / $12 per hour - As a Customer Service Rep you'll: Be the first point of contact for patients nee

Customer Support / Remote] - Anywhere in U.

Customer Support / Remote] - Anywhere in U.

Customer Support / Remote] - Anywhere in U.