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Job Description This position will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting our clients across multiple locations and many different industries. The Level 2 Technology Support Specialist will be responsible for the administration and internal support of the Customer's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. This position will work directly with customers and partners providing expertise in hardware and software installations, troubleshooting and configuration recommendations. DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. · Honest, self-motivated, professional, team player · Travel to client offices when needed · Exceptional customer service skills, organizational skills with a proven ability to manage multiple calls and tickets with minimal supervision · Ability to learn new technology quickly · Able to constantly balance multiple tickets and request in high pressure situations and will take escalations from Level 1 Technicians · Must be able to diagnose problems quickly and correctly with computer systems and introduce a resolution · Provides advanced level installation, support, and maintenance of servers, core infrastructure (switching, routing, firewall) and other computer systems · Efficiently manages configuration of desktops, servers, core infrastructures and services (IIS, e-mail, AD, DNS, DHCP etc.) · Assists with planning for and responding to client project needs when applicable · Answer client calls and create detailed tickets · Escalate tickets to the appropriate engineer when needed. · Remote/ On-site troubleshooting of level 2 issues such as desktop hardware failures. · Will be responsible for taking calls on an On-Call rotation. · Punctuality is required · Provide helpdesk support and resolve problems to the end user's satisfaction · Monitor and respond quickly and effectively to requests received through from phone calls or email to ticketing system · Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority · Modify configurations, utilities, software default settings, etc. for the local workstation · Utilize and maintain the helpdesk tracking software · Document internal procedures · Assist with onboarding of new users · Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment · Install, test, and configure new workstations, peripheral equipment, and software · Maintain inventory of all equipment, software, and software licenses · Report issues to the NOC for escalation · Manage PC setup and deployment for new employees using standard hardware, images, and software · Assign users and computers to proper groups in Active Directory · Perform timely workstation hardware and software upgrades as required SUPERVISORY RESPONSIBILITIES: None COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: · Problem Solving - Identifies and resolves problems in a timely manner · Gathers and analyzes information skillfully · Develops alternative solutions Customer Service · Manages difficult or emotional customer situations · Responds promptly to customer needs · Responds to requests for service and assistance · Meets commitments Interpersonal Skills · Maintains confidentiality · Listens to others without interrupting · Keeps emotions under control Oral Communication · Speaks clearly and persuasively in positive or negative situations · Listens and gets clarification · Responds well to questions Written Communication · Writes clearly and informatively · Able to read and interpret written information Quality Management · Looks for ways to improve and promote quality · Demonstrates accuracy and thoroughness Business Acumen · Understands business implications of decisions · Aligns work with strategic goals Ethics · Treats people with respect · Keeps commitments · Inspires the trust of others · Works with integrity and ethically · Upholds organizational values Organizational Support · Follows policies and procedures · Completes administrative tasks correctly and on time · Supports organization's goals and values Strategic Thinking · Develops strategies to achieve organizational goals · Understands organization's strengths & weaknesses Judgment · Displays willingness to make decisions · Exhibits sound and accurate judgment · Supports and explains reasoning for decisions · Includes appropriate people in decision-making process · Makes timely decisions Motivation · Sets and achieves challenging goals · Demonstrates persistence and overcomes obstacles Planning/Organizing · Prioritizes and plans work activities · Uses time efficiently · Plans for additional resources · Sets goals and objectives · Organizes or schedules other people and their tasks Professionalism · Approaches others in a tactful manner · Reacts well under pressure · Treats others with respect and consideration regardless of their status or position · Accepts responsibility for own actions · Follows through on commitments Quality · Demonstrates accuracy and thoroughness · Looks for ways to improve and promote quality · Completes work in a timely manner Attendance/Punctuality · Is consistently at work and on time · Dependability · Follows instructions, responds to management direction · Takes responsibility for own actions · Keeps commitments · Commits to long hours of work when necessary to reach goals · Innovation Meets challenges with resourcefulness QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Microsoft Office software; including Word, Excel, Email and Scheduling software PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 60 pounds. Employee is required to maintain a valid driver’s license with reliable transportation. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Benefits • Comprehensive benefits package, including health, dental, and vision insurance., • Retirement plan with company match., • Paid time off and holidays., • Opportunities for professional development and career growth., • A supportive and collaborative work environment.

Job Description This position will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting our clients across multiple locations and many different industries. The Level 1 Technology Support Specialist will be responsible for the administration and internal support of the Clients’ PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations. DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. Other duties may be assigned. · Honest, self-motivated, professional, team player and the ability to work with minimal supervision · Travel to client offices when needed · Exceptional customer service skills, organizational skills with a proven ability to manage multiple priorities · Ability to learn new technology quickly · Must be able to diagnose problems quickly and correctly with computer systems and introduce a resolution · Provides installation, support, and maintenance of workstation, scanner, fax, printers, mobile devices, etc. · Answer client calls and create detailed tickets · Escalate tickets to the appropriate technician when needed · Remote/ On-site troubleshooting of level 1 issues such as desktop hardware failures · Will be responsible for taking calls on an On-Call rotation · Punctuality is required · Provide helpdesk support and resolve problems to the end user's satisfaction · Monitor and respond quickly and effectively to requests received through phone calls or email to ticketing system · Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority · Modify configurations, utilities, software default settings, etc. for the local workstation · Utilize and maintain the helpdesk tracking software · Document internal procedures · Assist with onboarding of new users · Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment · Install, test, and configure new workstations, peripheral equipment, and software · Maintain inventory of all equipment, software, and software licenses · Manage PC setup and deployment for new employees using standard hardware, images, and software · Assign users and computers to proper groups in Active Directory · Perform timely workstation hardware and software upgrades as required SUPERVISORY RESPONSIBILITIES: None COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: · Problem Solving - Identifies and resolves problems in a timely manner · Gathers and analyzes information skillfully · Develops alternative solutions Customer Service · Manages difficult or emotional customer situations · Responds promptly to customer needs · Responds to requests for service and assistance · Meets commitments Interpersonal Skills · Maintains confidentiality · Listens to others without interrupting · Keeps emotions under control Oral Communication · Speaks clearly and persuasively in positive or negative situations · Listens and gets clarification · Responds well to questions Written Communication · Writes clearly and informatively · Able to read and interpret written information Quality Management · Looks for ways to improve and promote quality · Demonstrates accuracy and thoroughness Business Acumen · Understands business implications of decisions · Aligns work with strategic goals Ethics · Treats people with respect · Keeps commitments · Inspires the trust of others · Works with integrity and ethically · Upholds organizational values Organizational Support · Follows policies and procedures · Completes administrative tasks correctly and on time · Supports organization's goals and values Strategic Thinking · Develops strategies to achieve organizational goals · Understands organization's strengths & weaknesses Judgment · Displays willingness to make decisions · Exhibits sound and accurate judgment · Supports and explains reasoning for decisions · Includes appropriate people in decision-making process · Makes timely decisions Motivation · Sets and achieves challenging goals · Demonstrates persistence and overcomes obstacles Planning/Organizing · Prioritizes and plans work activities · Uses time efficiently · Plans for additional resources · Sets goals and objectives · Organizes or schedules other people and their tasks Professionalism · Approaches others in a tactful manner · Reacts well under pressure · Treats others with respect and consideration regardless of their status or position · Accepts responsibility for own actions · Follows through on commitments Quality · Demonstrates accuracy and thoroughness · Looks for ways to improve and promote quality · Completes work in timely manner Attendance/Punctuality · Is consistently at work and on time · Dependability · Follows instructions, responds to management direction · Takes responsibility for own actions · Keeps commitments · Commits to long hours of work when necessary to reach goals · Innovation Meets challenges with resourcefulness QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS: To perform this job successfully, an individual should have knowledge of Microsoft Office software; including Word, Excel, Email and Scheduling software PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 60 pounds. Employee is required to maintain a valid driver’s license with reliable transportation. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Job Type: Full Time Required education: · Associate degree in IT, Computer Science or related field Required experience: · 1-3 years of relevant technical experience · Customer Service: 1 year (preferred) · Types at least 40 wpm · Proficient MS Office Experience Preferred certifications: · Windows: 1 year · Customer Service: 1 year · A+ Certification · Network+ · Microsoft Certified Professional · MCSA · MCITP

Job Description Position Summary We are seeking a skilled and customer-focused IT Support Engineer to provide technical assistance and support for our organization’s IT systems, hardware, and software. The ideal candidate will troubleshoot issues, maintain infrastructure, and ensure smooth daily IT operations while delivering excellent service to internal users. Key Responsibilities · Provide first- and second-level technical support for hardware, software, networks, and applications. · Diagnose and resolve technical issues via phone, email, remote access, or in person. · Install, configure, and maintain computer systems, laptops, printers, mobile devices, and other peripherals. · Support and administer user accounts, permissions, and access rights in Active Directory, email, and other systems. · Maintain, monitor, and troubleshoot network connectivity, VPNs, Wi-Fi, and server environments. · Escalate complex issues to senior IT staff or external vendors when necessary. · Ensure proper documentation of issues, resolutions, and system configurations. · Assist with IT projects such as system upgrades, software deployments, and security improvements. · Enforce IT security protocols and support data backup and disaster recovery processes. · Provide end-user training and create knowledge base articles to improve IT self-service. Qualifications · Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). · 2–4 years of experience in IT support, helpdesk, or systems administration. · Strong knowledge of Windows and/or macOS operating systems, Microsoft 365, and common enterprise applications. · Experience with networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls). · Familiarity with IT ticketing systems and remote support tools. · Excellent troubleshooting, problem-solving, and multitasking skills. · Strong interpersonal and communication skills with a customer-service mindset. · Industry certifications such as CompTIA A+, Network+, Microsoft, or ITIL are a plus. Work Environment · Full-time role with on-site support responsibilities (hybrid/remote options may be available depending on business needs). · Occasional after-hours or weekend work may be required for critical incidents or system maintenance.

Job DescriptionLHH is looking for a Senior IT Systems Specialist. If you’re background matches the qualifications below, please feel free to apply. Qualifications * Required: 3+ years of experience providing IT Support in a Multi-Location/ National environment. * Required: 5+ years of experience configuring and administering Microsoft Office 365 * Required: 5+ years of experience maintaining Networks in a Network Administrator/ Network Administration capacity. * Required: 3+ years of experience configuring Networks. * Required: Cyber Security Knowledge and awareness. * Required: 2+ years of experience managing or leading Tier 1 Helpdesk Professionals. * Required: 5+ years of experience handling Helpdesk Tickets. * Required: 2+ years of experience handling Helpdesk Tickets in a Tier 3 Capacity. * Required: 2+ years of experience configuring and troubleshooting desktop, laptop, mobile devices, printers, tablets etc. * This experience must include experience configuring both MAC/ Apple and Windows Operating Systems. * Required: 3+ years of experience using Microsoft Intune. * Required: 5+ years of experience with Ticketing Systems. * They use FreshService but any Ticketing System is sufficient. * Required: 2+ years of experience with Technology Lifecycle Management. * Making decisions as to when to phase out old equipment, documenting this decision-making process and effectively communicating it with necessary stakeholders and performing necessary updates and maintenance on existing equipment. * Required: Experience performing remote troubleshooting using remote troubleshooting tools. * They use AnyDesk but any competitor of AnyDesk is sufficient. * Very Nice To Have: Experience troubleshooting and administrating AS400 / IBMi * Nice To Have: Experience with VMWare server virtualization. * Nice To Have: Microsoft Certified: Modern Desktop Administrator Associate, Azure Administrator, or Microsoft 365 Enterprise Administrator * Nice To Have: CompTIA A+, Network +, or Security +, ITIL foundation Certifications * Nice To Have: Experience adhering to Customs Trade Partnership Against Terrorism (CTPAT) Compliance standards * Nice To Have: Experience adhering to PCI Compliance standards * Nice To Have: Security Engineering experience * Nice To Have: Experience with Adobe Suite, Sophos, Barracuda, Ubiquiti, Aruba Pay Details: $100,000.00 to $140,000.00 per year Search managed by: Jeff Schweiger Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ]]>

This 12 month+ position is remote.

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

With most of our paid focus group studies, you have the option to participate remotely online or in-person. No commute needed should you choose to work from home remotely. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, t

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providing outstanding service and product knowledge.Distributes all benefit enrollment materials and

Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option

OfficeTeam - JobID: 00490-9504206816-usen [ Office Team by Robert Half leverages its strong relationships with hiring managers across the globe to not only help you find work, but also coach you through the interview process and provide long-term resources to you while ensuring you top pay, great be

Brookdale Senior Living - 8101 Painter Avenue [Medical Office Assistant] As a Receptionist at Brookdale Senior Living, you'll: Greet all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff; Sort, delive

Circle K - 392 N Lake Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery

OfficeTeam - JobID: 00300-0013285073-usen [ Office Team by Robert Half leverages its strong relationships with hiring managers across the globe to not only help you find work, but also coach you through the interview process and provide long-term resources to you while ensuring you top pay, great be

Circle K - 8609 Garvey Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lotter

OfficeTeam - JobID: 00300-9504214806-usen [ Office Team by Robert Half leverages its strong relationships with hiring managers across the globe to not only help you find work, but also coach you through the interview process and provide long-term resources to you while ensuring you top pay, great be

Circle K - 12604 Beverly Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lot

OfficeTeam - JobID: 00490-9504206836-usen [ Office Team by Robert Half leverages its strong relationships with hiring managers across the globe to not only help you find work, but also coach you through the interview process and provide long-term resources to you while ensuring you top pay, great be

Grand Avenue [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc

Julie Montenegro - State Farm Agent, a dynamic and forward-thinking player in the insurance industry, is actively seeking energetic and customer-focused individuals to join our team as Customer Service Representative - State Farm Agent Team Member.If you're a tech-savvy, people-oriented individual w

Act as a liaison between customers and the company, providing essential information and managing clerical and administrative tasks for daily business functions while supporting various departments, as a Customer Service Representative.Handle customer inquiries via calls and emails, ensuring timely a

Call Center / Remote] - Anywhere in U.

N Lincoln Av, Altadena, California 91001 United States of America.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you will work as part of a supportive tea

As a Customer Service Representative at HavenHub, you will be an integral part of our customer service team, ensuring the highest level of satisfaction for our clients.Your responsibilities will include but are not limited to:.Responding promptly and courteously to customer inquiries via phone, emai

Grand Avenue, Covina, California 91724.Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you

Remote Position(s) available (work from home). Remote Position(s) available (work from home).

Call Center / Remote] - Anywhere in U.

Call Center / Remote] - Anywhere in U.

Remote Position(s) available (work from home). Remote Position(s) available (work from home).

Do you have Call Center experience?.Are you fluent in English and Spanish?.Do you have Customer Service experience?.Please take advantage of this wonderful opportunity in our El Monte office.We are seeking a friendly and professional Call Center Representative to join our team.In this role, you will

Call Center / Remote] - Anywhere in U.

At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations.We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude.The perfect fit for our team are individuals who are self-motivated, dependable and able

Remote Position(s) available (work from home). Remote Position(s) available (work from home).

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike.Our focus on our people is what sets us apart and keeps our customers coming back to work with us!.If you are seeking to be a part of a family, this is the place

N Azusa Av, Covina, California 91722 United States of America.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you will work as part of a supportive team to

Customer Service Representative.Gold's Gym is growing fast and looking for a Customer Service Representative to help us provide world class service to our clubs and members by utilizing in-depth knowledge of company products and programs.We'll challenge your skills, talents and abilities and reward

Store 2709453: 392 N Lake Ave, Pasadena, California 91101.Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service R

Call Center / Remote] - Anywhere in U.

Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) who's services include providing personalized, affordable, high-quality medical, dental, vision and behavioral health care through a community-based network within the East San Gabriel Valley and Pomon

Call Center / Remote] - Anywhere in U.

Customer Service Representative.Begin your Composites One Career Today!.As a Customer Service Representative, you will provide excellent care for our customers by serving as their primary point of contact.You will respond to customer inquiries, ensure accurate order entries, provide non-technical pr

Customer Service Representative.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company

At Source Logistics, we specialize in offering customized logistics and supply chain solutions in US markets, including Full Service Warehousing, Order Processing, E-commerce Fulfillment, Marketing Fulfillment, Complete Transportation Solutions, and Information/Data Supply Chain Services.We support

At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations.We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude.The perfect fit for our team are individuals who are self-motivated, dependable and able

Rosemead Bl, Pico Rivera, California 90660 United States of America.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you will work as part of a supportive t

Remote Position(s) available (work from home). Remote Position(s) available (work from home).

Call Center / Remote] - Anywhere in U.

Call Center / Remote] - Anywhere in U.

Call Center / Remote] - Anywhere in U.