Manager of Billing and Payment Posting
hace 16 días
Irvine
Job DescriptionDescription: We are hiring in the following states: AR, AZ, CA, CO, CT, FL, GA, HI, IA, IL, ME, MN, MO, NC, NE, NV, OK, PA, SD, TN, TX, VA, WA, WI This is a remote position. Candidates who meet the minimum qualifications will be required to complete a video prescreen to move forward in the hiring process. At Currance, we believe in recognizing the unique skills and experiences that each candidate brings to our team. Our overall compensation package is competitive and is determined by a combination of your experience in the industry and your knowledge of revenue cycle operations. We are committed to offering a rewarding environment that aligns with both individual contributions and our company goals. Benefits include paid time off, 401(k) plan, health insurance (medical, dental, and vision), life insurance, paid holidays, training and development opportunities, a focus on wellness and support for work-life balance, and more. Please note that we are looking for people who have hospital billing experience in collections and have some HB billing experience, in high dollar collections, adjustments and denials management. Job Overview The Operations Manager oversees multiple client workflows related to payment posting, customer service, and billing. They are responsible for developing, implementing, and achieving key performance indicators and goals for both clients and Currance. This position ensures that all client policies and procedures are followed and collaborates with other Currance AR leaders to share issues, problems, and opportunities with clients. Additionally, the manager helps create best practice workflows tailored to each vertical. Requirements: Job Duties and Responsibilities • Supervise vertical supervisors to maintain team efficiency, ensure standards are met, and confirm adherence to all client and Currance SOPs., • Manage vendors when clients use external providers for services such as phone systems and self-pay., • Oversee on-site correspondence processes, ensuring mail follows the correct workflow when applicable., • Facilitate interviews for potential team members., • Ensure compliance with HIPAA, State, and Federal laws and guidelines among team members., • Implement audit and productivity standards to uphold compliance across verticals., • Provide ongoing training and mentoring to team members., • Ensure AR managers and directors are informed about all client issues, problems, and opportunities; attend client meetings as needed for explanations., • Strive to meet or exceed all KPIs and goals., • Coach and mentor supervisors when employees do not meet expectations., • Design, implement, and maintain best practice workflows for each vertical., • Foster teamwork and a positive working environment., • Support supervisors with team member payroll accuracy and approvals as needed., • Conduct performance evaluations for supervisors., • Travel may be required., • Participate in client payor or internal meetings as requested., • Complete all assigned projects promptly., • All management personnel are responsible for fostering a culture of integrity and compliance within their teams. This includes: Actively supporting and upholding the organization's compliance policies, procedures, and applicable regulatory requirements. Ensuring compliance is integrated into daily operations and decision-making.Embedding key compliance messages into regular communications, such as staff meetings, emails, briefings, and performance discussions. Serving as a role model for ethical behavior and promptly addressing or escalating any compliance concerns, • High school diploma or equivalent (required); Associate degree preferred., • Bachelor’s degree in healthcare management or a related field (preferred)., • CRCR certification required or must be obtained within 90 days of hire., • Minimum 3 years of experience as a revenue cycle lead or supervisor, including direct reports., • Minimum 3 years of experience supervising payment posting, customer service, and/or billing., • Experience working with multiple clearinghouses and EHR systems., • Understanding of healthcare revenue cycle administration, including CMS rules, HIPAA, and record retention guidelines., • Familiarity with time management and continuous performance improvement., • Understanding of IPO, WMM, and WMB processes., • Competence in basic math., • Strong written and verbal communication skills., • Initiative and adaptability in learning new software applications., • Ability to mentor, coach, and develop team leads and members., • Advanced analytical skills and problem-solving abilities., • Proficiency in time management, leadership, decision-making, and ethical standards., • Independence in managing and carrying out projects., • Positive attitude and professional demeanor., • Openness to feedback and commitment to growth and improvement., • Reliability, punctuality, and flexibility to adapt to change., • Ability to demonstrate accountability and measurable achievements within the revenue cycle.