Long Beach
• Consistently offer professional friendly and engaging service, • Welcome every Guest entering the hotel (Arrivals & Visitors), • Ensure all guests arriving by vehicle on the front drive or departing from the hotel are assisted., • Ensure the driveway is free from any obstruction, • Ensure that Guests are greeted at the car when pulling onto the driveway, • Remain observant and respond to each Guest who passes through the front entrances of the hotel, • Report suspicious people or behavior to security personnel, • Ensure that the driveway is not congested, • Maintain a presence on the driveway at the door and in the lobby throughout the shift, • Deliver Guests luggage messages and any other items for delivery within the Hotel, • Engage warmly with guests whilst escorting them to their room, • Ensure the timely and efficient transfer of luggage to and from the guests room, • Ensure the guest is familiar with their room upon arrival (orientation temperature control etc), • Offer assistance to Guests and answer questions in a helpful and informative way, • Work closely with concierge desk to provide information and recommendations about local attractions restaurants and transportation options., • Coordinate with valet for outstanding arrival and departure experiences., • Assist guests with storage of luggage., • Monitor and ensure the security of guest belongings during transportation and storage., • Follow safety procedures and protocols to ensure a safe environment for guests and colleagues., • Liaise with Front Office Housekeeping and other departments to fulfill guest requests promptly., • Maintain effective communication with colleagues to ensure seamless guest experiences., • Maintain accurate records of stored luggage and ensure security protocols are followed., • Ensure that all areas of responsibility are kept neat and clean for our guests and colleagues., • A knowledge of hotel services activities and hours of operations is required to ensure timeliness of customer needs which would be outlined each day in a pre-shift briefing., • Follow all hotel and Forbes/LQA standards of service., • Conduct self-audits and participate in the feedback of audits conducted to improve service levels., • Handle guest concerns and provide assistance and resolution, • Attend shift briefing at start of shift in order to keep up-to-date with events and activities in the hotel, • Be an ambassador for the hotel by providing an excellent first and last impressions of the hotel to the Guests, • Maintain regular and predictable attendance, • Other duties as assigned Qualifications : • Previous experience in a similar role within the hospitality industry preferred., • Previous customer related experience required, • High School graduate or equivalent is preferred., • Strong customer service skills with a friendly and outgoing personality., • Excellent communication skills and a professional presentation, • Strong interpersonal and problem-solving abilities, • Highly responsible & reliable, • Knowledge of local attractions restaurants activities and transportation options is an advantage., • Ability to work well under pressure in a fast-paced environment, • Ability to work cohesively with fellow colleagues as part of a team and under minimal supervision, • Ability to focus attention on guest needs remaining calm and courteous at all times, • Must have ability to communicate well both verbally and written., • Reading and counting is essential., • Available to work shifts which include mornings evenings overnight weekends and holidays Additional Information : What is in it for you: • Hourly rate: USD $25.00 per hour, • Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe., • We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential., • Opportunity to develop your talent and grow within your property and across the world! We provide an environment of trust respect and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization. Remote Work : No Employment Type : Full-time Key Skills Customer Service,Hospital Experience,Hotel Experience,Taleo,Hospitality Experience,Basic Math,Laundry,Cleaning Experience,Computer Literacy,Guest Services,Cash Handling,Commercial Cleaning Experience: years Vacancy: 1