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Overview: The Electrical Engineering Manager is responsible for providing technical engineering information to the Project Manager, Craft Supervisors and Corporate Functional Managers to ensure design development and construction work complies with all engineering standards, codes, specifications and design instruction applicable to High Voltage, Medium Voltage and Transportation electrical projects. This position will provide support to Pre-Construction and project controls (cost, scheduling, estimating), subcontract oversight, and work with project construction supervision as needed. This position can be remote with travel or hybrid based in our Rockford, IL office with up to 50% travel to projects sites in the Midwest. A company vehicle and fuel card will be provided. When overnight travel is required, meals and lodging will also be provided. Company Overview With more than a century of exceptional work on our resume, William Charles Construction remains guided by the pursuit of excellence. Our “Do it Right the First Time” work ethic has been the cornerstone of our business philosophy since 1892. With our broad background in heavy civil construction, environmental management and mining and materials production, we have the expertise to help our customers complete their most complex projects. MasTec’s Clean Energy & Infrastructure (CE&I) segment generates more than $4.5 billion in annual revenue, providing construction services across our operating groups: Renewables, Industrial, Infrastructure and General Building. Our Renewables expertise includes solar, wind, energy storage, aftermarket services, substations and switchyards. Our Industrial expertise includes manufacturing, mining and mineral processing, power plants, conventional power generation, alternative fuel generation and other innovative solutions. In Infrastructure, we specialize in electrical, environmental, highways, roads and bridges, aggregate mining, ports and terminals, rail, pump and lift stations, water transmission and pipelines, water and wastewater treatment plants, and stormwater. Our General Building expertise includes airports, seaport terminals, sports and entertainment, pre-engineered metal buildings, and data centers. MasTec is a minority‑owned Fortune 500 construction company with more than 90 years of industry experience. With over 35,000 employees and 400 offices nationwide, we deliver complex infrastructure projects across the country. Safety and sustainability are core to how we operate. MasTec is proudly ranked by Engineering News‑Record as #1 in Power, #17 Top 50 Domestic Heavy Contractors, and #20 Transportation Contractor. We are experiencing rapid growth and offer opportunities to work on impactful projects while building long‑term careers. Our culture values development, innovation, and respect, empowering employees to grow their skills and help shape the future of the construction industry. The Clean Energy & Infrastructure Group comprises the following market sectors and operating companies: Renewables: IEA Constructors, Wanzek Construction, White Construction; Industrial: Phoenix Industrial, MasTec Industrial; Infrastructure: American Civil Constructors West Coast, Cash Construction, FNF Construction, MasTec Civil, McKee Utility Contractors, Precision Aggregate Products, Ragnar Benson Construction, Saiia Construction, William Charles Construction, William Charles Electric; General Building: Lemartec, NV2A. Responsibilities: • Understand technical drawings and specifications for electrical/industrial construction. Interpret design/drawings for personnel installing material. Assist in the preparation of field design change requisitions and "as build" drawings, as required., • Establish subcontract language, scope, terms and technical requirements., • Plan and develop construction work packages for electrical systems., • Understand detailed project schedules including required predecessors and successors to each activity., • Manage and coordinate both material and human resources., • Support Construction Management in analyzing and reporting the daily progress., • Support subcontractors in a manner that adheres to the construction schedule and contract terms., • Facilitate technical approvals by the engineers and expedite design development according to the engineering schedule and contract terms., • Propose modifications to engineering design and interpreting drawings, specifications and other technical documents for the subcontractors., • Assist in the preparation and dissemination of all required documentation records such as QA/QC reports, punch lists describing work items to be done, sketches of work completed, material requirement calculations, etc., • Perform other duties as assigned. Qualifications:, • Must have a Bachelor of Science degree in an engineering discipline from an accredited university., • Minimum 5 years of experience in utility or electrical systems preferred., • Experience estimating MEP scopes or managing project cost preferred., • P.E License desirable - Any State., • Electrical generation experience with renewable projects is preferred. Knowledge/Skills/Abilities • Understanding of design and engineering of utility, high and medium voltage projects., • Knowledge of construction activities including material, equipment, cost and time requirements to perform construction tasks., • Technical engineering and computing knowledge., • Knowledge of codes that apply to industrial construction., • Strong computer skills (Microsoft Office: Excel, Word, PowerPoint and Outlook, AutoCAD, Document Control Systems., • Strong oral and written communication skills (other preferences will be given for special language skills where there is a business need)., • Ability to work both independently and within a team environment on all phases of an EPC Project with minimal supervision Communications skills in writing and speaking (including technical communications). What's in it for you: Financial Wellbeing • Compensation $120,000-$160,0000 / year, commensurate with experience, • 401(k) with company match & Employee Stock Purchase Plan (ESPP), • Flexible spending account (Healthcare & Dependent care) Health & Wellness • Medical, Dental, and Vision insurance (plan choice) - coverage for spouse, domestic partner, and children, • Diabetes Management, Telehealth Coverage, Prescription Drug Plan, Pet Insurance Family & Lifestyle • Paid Time Off, Paid Holidays, Bereavement Leave, • Military Leave, including Differential Pay and Benefits Continuation, • Employee Assistance Program Planning for the Unexpected • Short and long-term disability, life insurance, and accidental death & dismemberment, • Voluntary life insurance, accident, critical illness, hospital indemnity coverage, • Emergency Travel Assistance Program, • Group legal plan Position may be subject to pre-employment screening, which may include background check and drug testing. Accessibility: If you need accommodation as part of the employment process, contact ceicareers@mastec.com. Due to the high volume of applications received, we are unable to respond to individual requests regarding application status. Please log into your candidate profile for up-to-date information. MasTec, Inc. is an Equal Employment Opportunity Employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, genetic information, military status, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also MasTec's policy to comply with all applicable state, federal and local laws respecting consideration of unemployment status in making hiring decisions. MasTec Clean Energy & Infrastructure and our subsidiaries do not work with any third-party recruiters or agencies without a valid signed agreement and partnership with the Corporate Talent Acquisition Team. Disclaimer: MasTec and our Subsidiaries will never ask prospective employees for any form of payment or money transfer as part of job application or onboarding. We do not ask prospective employees for information about credit cards or personal passwords, and it does not require applicants to purchase equipment or software. Ensure that all recruiter email addresses end in @mastec.com or @talent.icims.com. If you suspect you are the target of a scam, we advise you to contact your local law enforcement agency and report fraud at _. #LI-DS1 #LI-Hybrid Appcast (For Export): #appflash

$20 - $60/hourpayadvanced word skillsadvanced pdf toolspolicy analysisregulatory compliancedocument drafting and reviewprofessional written communicationverbal communicationproject managementattention to detailstrategic consultationAbout micro1micro1 connects domain experts to the development of frontier AI models. Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform. AI labs and enterprises use micro1 to train models and build reliable AI agents through advanced evaluations and reinforcement learning environments. Experts contribute directly to how AI systems learn, reason, and perform across domains like finance, healthcare, engineering, and more. Our platform identifies and vets top talent through an AI recruiter, enabling high-quality contributions at scale.Our goal is to enable 1 billion people to do meaningful work by applying their expertise to AI. We’ve raised $40M+ in funding, and our AI recruiter has powered over 1 million AI-led interviews as our global network of experts grows into the human intelligence layer for AI. Job Title: Policy Consultant Job Type: Contractor Location: Remote Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. Key Responsibilities: • Analyze, draft, and review policy documents, legal contracts, proposals, and research papers using advanced Word and PDF skills., • Provide strategic consultation and actionable recommendations on regulatory, legal, healthcare, academic, or finance-related matters., • Conduct thorough document reviews, ensuring compliance, clarity, and adherence to industry best practices., • Support clients with precise document formatting, tracked changes, form filling, and data extraction., • Collaborate with cross-functional teams to synthesize complex data into succinct, actionable policies and procedures., • Stay abreast of evolving regulations and guidelines relevant to your field of expertise., • Communicate findings and recommendations in clear, compelling written and verbal formats. Required Skills and Qualifications: • Minimum 3+ years of professional experience in government policy operations., • Advanced proficiency with Word and PDF tools, including tracked changes, formatting, document review, and data extraction., • Exceptional communication skills, with a strong emphasis on clear, professional written and verbal interactions., • Demonstrated expertise in drafting, analyzing, and reviewing complex policy or regulatory documents., • Proven ability to manage multiple projects and meet stringent deadlines in a fast-paced remote environment., • Keen attention to detail and commitment to delivering high-quality work. Preferred Qualifications: • Experience working with Fortune 500 clients or on high-profile regulatory, legal, or policy projects., • Track record of collaborating with multidisciplinary teams to achieve impactful outcomes.

$35 - $100/hourpayEViewsMacroeconomicsmicro1 is the leading AI data lab for training frontier models and evaluating AI agents. Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more. micro1 transforms that real-world expertise into high-quality training data, evaluations, and feedback loops that improve how AI systems learn, reason, and perform. Our platform identifies and vets top talent through an AI recruiter, enabling high-quality expert contributions at scale. We aim to enable 1 billion people to do meaningful work by applying their expertise to AI. As our global expert network grows, micro1 is building the human intelligence layer for frontier AI. Job Title: Macroeconomic Modeling Specialist (EViews) Job Type: Contract Location: Remote Job Summary Join our customer's team as a Macroeconomic Modeling Specialist (EViews) and drive the creation, validation, and automation of advanced macroeconomic models. Leverage your expertise in EViews to develop robust time-series and forecasting solutions, contributing essential economic insights that inform key decisions at the organizational level. This remote opportunity is ideal for a passionate modeler who values clarity in communication and excellence in quantitative analysis. Key Responsibilities • Design and implement sophisticated time-series models such as VAR, VECM, ARIMA, and cointegration frameworks using EViews., • Conduct rigorous model diagnostics and validation to ensure robustness and reliability of forecasts., • Automate forecasting workflows for efficiency and scalability within the modeling process., • Translate complex statistical outputs into clear, actionable macroeconomic insights for both technical and non-technical stakeholders., • Document modeling approaches and results with precise, concise written reports., • Collaborate with the customer's team to integrate modeling results into broader economic narratives and policy recommendations., • Stay current with macroeconomic modeling best practices and EViews software updates. Required Skills and Qualifications • Extensive hands-on experience with EViews, including scripting and automation functionalities., • Proven expertise in building, estimating, and validating time-series models—especially VAR, VECM, ARIMA, and cointegration models., • Deep knowledge of model diagnostics, stability tests, and forecasting accuracy measures., • Strong quantitative background with the ability to explain complex modeling processes in clear written and verbal communication., • Demonstrated success in automating modeling and forecasting workflows., • Ability to extract economic meaning from statistical outputs and present findings insightfully., • Self-driven, detail-oriented, and adept at remote collaboration. Preferred Qualifications • Advanced degree in Economics, Econometrics, Applied Statistics, or related field., • Previous experience supporting central banks, policy institutions, or financial sector clients with macroeconomic modeling., • Familiarity with additional econometric software or programming languages (e.g., R, Python, Stata).

$20 - $60/hourpayacademic researchdocument reviewms word (advanced features: tracked changes, formatting)pdf editing and data extractionwritten communicationverbal communicationattention to detailliterature review and synthesisreport writingpresentation developmentcollaboration with cross-functional teamsremote work proficiencytime managementdeadline managementmultidisciplinary teamworkmicro1 is the leading AI data lab for training frontier models and evaluating AI agents. Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more. micro1 transforms that real-world expertise into high-quality training data, evaluations, and feedback loops that improve how AI systems learn, reason, and perform. Our platform identifies and vets top talent through an AI recruiter, enabling high-quality expert contributions at scale. We aim to enable 1 billion people to do meaningful work by applying their expertise to AI. As our global expert network grows, micro1 is building the human intelligence layer for frontier AI. Job Title: Academic Researcher Job Type: Contractor Location: Remote Job Summary: In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. Key Responsibilities: • Conduct in-depth research and analysis in your area of expertise, delivering high-quality, evidence-based insights., • Prepare, format, and review complex documents in Word and PDF, utilizing advanced features such as tracked changes, form filling, and data extraction., • Collaborate with cross-functional teams, including legal, healthcare, policy, and finance professionals, to support diverse project needs., • Translate complex research findings into clear, concise reports and presentations tailored for Fortune 500 standards., • Evaluate and synthesize academic literature, legal documents, or industry data to inform project outcomes., • Ensure accuracy, consistency, and compliance with designated guidelines in all written deliverables., • Maintain clear and professional written and verbal communication with project stakeholders and team members. Required Skills and Qualifications: • Minimum 3+ years of relevant professional experience in academic research, legal, policy, healthcare, or related sectors., • Master’s degree, PhD, or JD from a recognized institution., • Demonstrated expertise in preparing and reviewing Word and PDF documents (tracked changes, formatting, data extraction, document review)., • Outstanding written and verbal communication skills; meticulous attention to detail., • Ability to manage multiple priorities in a remote, deadline-driven environment., • Experience collaborating with multidisciplinary teams on complex deliverables., • Proven record of producing high-quality, client-ready outputs. Preferred Qualifications: • Experience working with or for Fortune 500 companies., • Prior involvement in legal, healthcare, policy, or financial operations document workflows., • Active publication or presentation record in academic or industry settings.

Company Argo Group Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Business Title(s):TEMP-Workers' Compensation Claims Adjuster Employment Type:Contingent Worker FLSA Status:Non-Exempt Location:In-Officeor Remote Summary: We are looking for a highly capable Workers' Compensation Claims Adjuster to help us on a temporary assignment through26 June2026 and work from anywhere in the continental United States. If this assignment is filled in one of our following offices, the assignment can be considered temp-to-hire:Omaha, Richmond (VA), or Rockwood (PA). This role willadjudicateindemnity workers' compensation claims of higher technical complexity for our customers in the statesofKY, MD, PA, UT, VA, WV.As this is a temporary assignment, only government-mandated benefits will be provided. Although Rockwood underwrites general liability insurance and workers' compensation for many types of businesses, ourspecialtyis underwriting workers' compensation insurance for the mining industry, with a focus on the coal-mining industry. Rockwood has become a leading underwriter of workers' compensation for the mining industry by offering workers' compensation insurance with a commitment to providing the best service on loss control and claims, collaborating across all departments with this common goal. We have never been more committed to our clients to ensure their employees receive excellent medical care if they need it due to a work-related injury or illness. Our passion for outstanding customer focus, combined with our deep industry experience, is what sets up apart from other insurance carriers in this niche market. Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required. Essential Responsibilities: • Working under technical direction and within significant limits and authority,adjudicateworkers' compensation claims of higher technical complexity, with a direct impact on departmental results., • Resolving issues that are generalized and typically notcomplex butrequire understanding of a broader set of issues., • Reporting to senior management and underwriters onclaimstrends and developments., • Investigating claims promptly and thoroughly., • Analyzing claims forms, policies and endorsements, client instructions, and other records todeterminewhether the loss falls within the policy coverage., • Investigating claims promptly and thoroughly, including interviewing all involved parties., • Managing claims in litigation., • Managing diarytimelyand complete tasks to ensure that cases move to the best financial outcome andtimelyresolution., • Properly setting claim reserves., • Identifying, assigning, and coordinating the assignment and coordination ofexpertiseresources toassistin case resolution., • Preparing reports for file documentation., • Applying creative solutions which result in the best finacial outcome., • Negotiating settlements., • Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.)., • Having an appreciation and passion for strong claim management. Qualifications / Experience Required: • A practical knowledge ofadjudicatingworkers' compensation claims through:, • Mustdemonstratea desire for continued professional development through continuing education and self-development opportunities., • The ability to read and write English fluently isrequired., • Polished and professional written and verbal communication skills., • Proficient in MS Office Suite and other business-related software., • Intellectual curiosity. Consistently considers all options and is not governed by conventional thinking., • Demonstrates inner strength. Has the courage to do the right thing anddemonstratesit on a daily basis., • Must work independently anddemonstratethe ability to exercise sound judgment., • Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business which may include CEO., • Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines., • Mustpossessa strong customer focus., • Strong claim negotiation skillsa must., • Excellent evaluation and strategic skillsrequired., • Desireto work in a fast-paced environment., • Exhibit natural curiosity, • Must have excellent communication skills and the ability to build lasting relationships., • Must have good business acumen (i.e.understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable)., • A KY claims license (requiredat time assignment starts). The ability to secure a license in WV within 90 days of the assignment starting is required., • A minimum of two years' experienceadjudicatingindemnity workers'compensation claimsinKY & PA is required. Working knowledge of theMD, UT, VA, & WVis strongly preferred, but not required., • Bachelor'sdegree from an accredited universityrequired. Two or more insurance designations or fouradditionalyears of related experienceadjudicatingindemnity claims beyond the minimum experiencerequiredabove may be substituted in lieu of a degree. The base salary range provided below is for hires in those geographic areas only and will becommensuratewith candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, all employees are eligible for an annual bonus based on company and individual performance as well as a generous benefits package. • Colorado outside of Denver metro, Maryland, Nevada, and Rhode Island Pay Ranges:$37.66- $44.33per hour, • California outside of Los Angeles and San Francisco metro area, Connecticut, Chicago metro area, Denver metro area, Houston metro area, New York State (including Westchester County)and Washington State Pay Ranges:$41.44- $48.79per hour, • Los Angeles, New York City and San Francisco metro areas Pay Ranges:$45.12- $53.16per hour About Working in Claims at Argo Group • Argo Group does not treat our claims or our claims professionals as a commodity.The work we offer is challenging, diverse, and impactful., • Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions andtreateach case as the unique situation it is, • We have a very flat organizational structure, enabling our employeeshavemore interaction with our senior management team, especially when it relates to reviewing large losses, • Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas., • We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply. PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our_ Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

We are seeking a proven insurance leader preferably residing within the listed states within our Midwest territory who have established agency relationships and strong regional market expertise to support our strategic growth initiative. Jurisdictional knowledge and leadership experience in underwriting across the Midwest are strongly preferred. The position will report to a Senior Vice President, Commercial Lines - Small Business Are you a Referral? If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team. Unique residence requirements are listed in each job posting, please review closely for details. Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin. JOB OBJECTIVE: The Regional Vice President, Commercial Lines is responsible for the growth and profitability of their region and market segment. With full P&L accountability, the RVP is expected to improve business results; oversee and direct work that improves quality and efficiency; develop technical competencies in their team and provide products and services to compete effectively in the marketplace. The RVP is also accountable for building agency relationships, overseeing sales activities for their market/region, analyzing business performance and trends and recommend adjustments and responses; review changes and compliance requirements and ensure conformance; and develop external customer knowledge about commercial lines. ESSENTIAL FUNCTIONS: Ensure the growth and profitability of a specific market segment and region as measured by their P&L. Oversee and direct the performance of a multi-disciplinary team of professionals and support staff. Develop and implement strategic direction, best practices and business plan objectives. Effectively manage their agency distribution channel and ensure effective sales strategies are executed by their team to drive the growth of the business. Provide expertise to their team and other staff in policy, strategies and tactics, technical disciplines and approaches, develop of products and services, processes and workflows including automation and business rules, regulatory compliance and market conduct matters. Ensure superior decisions and work product by performing regular quality control and directing quality audits. Manager development projects including business requirements and timelines that impact coverages, pricing, rating, systems logic, automation and best practices. Direct the development of pricing strategies from the individual risk to portfolio levels using models and methodologies to support a profitable and competitive pricing approach to the market. Oversee and direct the development and implementation of strategic and tactical product and service development initiatives based on trend monitoring, feedback from stakeholders and review of marketplace competitors. Analyze competitor products, services and pricing intelligence and internal product and service trends/results and make recommendations for new and revised products, processes and systems. Present to and train internal and external stakeholders on product and service introductions and enhancements and the associate processes based on a solid understanding of and impact to field constituents such as agents, underwriting, customer service, marketing and policy holders. Develop appropriate supporting materials. Create innovative solutions as a result of competitor and internal trend analysis and works with other disciplines to gather input regarding product and service changes and ideas. Effectively utilize all available data to make appropriate product and service development decisions and recommendations. Responsible for the development of guidelines, policies and procedures that address identified business needs and support the achievement of business results. Determine system impacts as a result of process instructions or changes. Bring a solid understanding of compliance issues and regulatory environment in all project development and implementation. Investigate compliance/regulatory issues and concerns and recommend appropriate business solutions and/or strategies based on those issues. Responsible for the development, use and maintenance of Loss Frequency and Severity Benchmarks. Create and maintain other necessary underwriting instructions and policy. Work with the field sales team to develop state profit and growth strategies including product positioning and marking approach. Lead a technical pricing team to direct the analysis process and make rate and trend selections to meeting profitability goals. Coordinate the rate revision schedule with the systems integration team and field organization. Make fact-based strategic decisions based upon knowledge of the market, which includes competitors, regulatory and legal environment, claims handling trend, and distribution channel/agent relationships. Communicate and coordinate key profit metrics with Claims Operations, Underwriting Operations, and Agency Operations. OTHER FUNCTIONS: Other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES: A Bachelor's degree from an accredited four-year college or university strongly preferred. Master's degree in management or relevant business area preferred. A minimum of five years of experience with a property/casualty insurance carrier handling commercial lines products including worker's compensation is required. A minimum of five years of management experience preferred. Professional insurance designations relevant to area of expertise desired. Periodic travel in designated region required. Knowledge and ability to develop best practices in assigned areas of expertise. Ability to use relevant information and individual judgement to determine whether processes or decisions comply with regulations or standards. Ability to work effectively in a team environment. Ability to arrange things or actions in a certain order or pattern according to specific rule or set of rules. Ability to use logic and reasoning to identify problems. Review related information and to analyze strengths and weaknesses of alternative solutions, conclusions or approaches, and to implement solutions and/or make improvements. Knowledge of policy and procedures regarding underwriting administration, risk administration and classification, insurance and risk management, accounting or business administration, premium audit or underwriting and loss control. Superior understanding of the form and content of insurance policies. Exceptional communication skills for use in internal team interaction and in collaboration with other business units for information gathering, reporting results, training, etc. Excellent analytical, research, documentation and writing skills. Knowledge of cost rating plans and related pricing methods and procedures and corresponding ability to determine and/or calculate business exposures, classifications, experience, or other rating place modifications and to credit risks for purposed of determining the appropriate guaranteed cost coverage for each business. Ability to read and interpret financial statements. Ability to analyze and evaluate specific complaints and inquiries regarding insurance contracts, coverages and rating plans. Effective organizational skills including the ability to manage multiple projects and work with minimal direction. Knowledge of design, implementation and interfaces of current systems and applications. Ability to apply confidentiality when appropriate. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to establish and maintain effective working relationships with others. Thorough understanding of competitors and alternative markets within each environment. Ability to articulate financial results and impact of strategy of senior management. This position has been evaluated in accordance with the Americans with Disabilities Act. Encova Insurance makes every effort to reasonably accommodate disabilities to permit performance of the essential functions and candidates who need such accommodation are encouraged to seek it. This description reflects the nature and level of work performed by associates in this position. It is not an all-inclusive inventory of duties, responsibilities and qualifications required. It provides an accurate overview of the work and skills needed to perform this position. Because job content may change from time to time, Encova Insurance reserves the right to add and/or delete functions from this job as it deems necessary for business reasons. Ready to join our team? At Encova Insurance, we firmly believe that our associates drive our company's success by delivering unrivaled service to our customers. With success in mind, we make an ongoing effort to provide an environment that offers challenging, stimulating, and financially rewarding opportunities. Join us to discover a work experience where you can learn and grow to your fullest potential. What you can expect from us In addition to a competitive compensation package, we offer a comprehensive benefits package designed to support the well-being and growth of our associates. Available benefits (subject to any policy or plan changes) include, but are not limited to: Health, Dental & Vision Insurance Company-provided life and income protection plans Eligibility to participate in a company incentive bonus program 401(k) Retirement Plan - 100% company match up to 7% on annual salary Paid Time Off, Paid Holidays, and Floating Holidays Flexible Work Arrangements - Hybrid and remote depending on the role We believe that happy, healthy associates are the foundation of great work. Join us and thrive both professionally and personally. Encova Insurance is an EOE/E-Verify employer. #LI-Remote#LI-MF1

Company Argo Group Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Business Title(s): TEMP-Workers' Compensation Claims Adjuster Employment Type: Contingent Worker FLSA Status: Non-Exempt Location: In-Office or Remote Summary: We are looking for a highly capable Workers' Compensation Claims Adjuster to help us on a temporary assignment with an estimated end date of 9 October 2026, and work from anywhere in the United States. If this role is filled so the individual can work five days a week in any of the following offices, we can consider this a temp-to-hire assignment: Albany, Chicago, Los Angeles, New York City, Omaha, or Richmond (VA).This role will adjudicate indemnity workers' compensation claims of higher technical complexity for our customers in the states of CT, DC, DE, MD, and VT. As this is a temporary assignment, only government mandated benefits will be provided. Employees in this role are required to accurately record all hours worked and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required. Essential Responsibilities: • Working under technical direction and within significant limits and authority, adjudicate workers' compensation claims of higher technical complexity, with a direct impact on departmental results., • Resolving issues that are generalized and typically not complex, but require understanding of a broader set of issues., • Reporting to senior management and underwriters on claims trends and developments., • Investigating claims promptly and thoroughly., • Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage., • Investigating claims promptly and thoroughly, including interviewing all involved parties., • Managing claims in litigation., • Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution., • Properly setting claim reserves., • Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution., • Preparing reports for file documentation., • Applying creative solutions which result in the best financial outcome., • Negotiating settlements., • Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.)., • Having an appreciation and passion for strong claim management. Qualifications / Experience Required: • A practical knowledge of adjudicating workers' compensation claims through:, • A minimum of five years' experience adjudicating workers' compensation claims in one or more of the following jurisdictions: CT, DC, DE, MD, and VT., • Bachelor's degree from an accredited university required. Two or more insurance designations or four additional years of related experience adjudicating medical only claims beyond the minimum experience required above may be substituted in lieu of a degree., • License required in CT, DE, & VT., • Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable)., • Must have excellent communication skills and the ability to build lasting relationships., • Exhibit natural curiosity, • Desire to work in a fast-paced environment., • Excellent evaluation and strategic skills required., • Strong claim negotiation skills a must., • Must possess a strong customer focus., • Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines., • Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business which may include CEO., • Must work independently and demonstrate the ability to exercise sound judgment., • Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis., • Intellectual curiosity. Consistently considers all options and is not governed by conventional thinking., • Proficient in MS Office Suite and other business-related software., • Polished and professional written and verbal communication skills., • The ability to read and write English fluently is required., • Must demonstrate a desire for continued professional development through continuing education and self-development opportunities. The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. • Colorado outside of Denver metro, Delaware, Illinois (outside of Chicago metro area), Maine, Maryland, Massachusetts (outside of Boston metro area), Minnesota, Nevada, Rhode Island, Vermont, and Virginia Pay Ranges:$37.66 - $44.33, • Boston metro area, California outside of Los Angeles & San Francisco metro area, Connecticut, Chicago metro area, Denver metro area, New Jersey (outside of New York City metro area), New York State (outside of New York City metro area), Washington, D. C. metro area, & Washington State Pay Ranges:$41.44 - $48.79, • New York City, Los Angeles and San Francisco metro areas Pay Ranges:$45.12 - $53.16 About Working in Claims at Argo Group • Argo Group does not treat our claims or our claims professionals as a commodity. The work we offer is challenging, diverse, and impactful., • Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions and treat each case as the unique situation it is., • We have a very flat organizational structure, enabling our employees have more interaction with our senior management team, especially when it relates to reviewing large losses., • Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas., • We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply. PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400. Notice to Recruitment Agencies: Resumes submitted for this or any other position without prior authorization from Human Resources will be considered unsolicited. BWS and / or its affiliates will not be responsible for any fees associated with unsolicited submissions. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), denial of family and medical care leave, disability (mental and physical) , including HIV and AIDS, medical condition (including cancer and genetic characteristics), race, religious creed (including religious dress and grooming practices), sex (including pregnancy, child birth, breastfeeding, and medical conditions related to pregnancy, child birth or breastfeeding), sexual orientation, military or veteran status, or other status protected by laws or regulations in the locations where we operate. We do not tolerate discrimination or harassment based on any of these characteristics. The collection of your personal information is subject to our_ Benefits and Compensation We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

or those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Senior Account Manager has geographic responsibility for the quality and economic performance of the physician practice with the goal of developing a high performing provider network within the State of Kansas and Missouri. This includes analyzing, reviewing, forecasting, trending, and presenting information for operational and business planning. The Senior Account Manager will develop and sustain a strong day-to-day relationship with stakeholders, the physician and office staff to effectively implement the business solutions developed by the Client Services leadership team. They are accountable for overall performance and profitability for their assigned groups as well as ownership and oversight to provide redirection as appropriate and approved. The responsibilities of this position include capabilities in the following areas: strategic planning and analysis; understanding of HEDIS, Star ratings, accurate documentation and coding; highly developed communication skills; and the ability to develop clear action plans and drive process. *This position is remote within the Wichita, KS market. Primary Responsibilities: • Educate providers to ensure they have the tools needed to meet quality, coding and documentation, and total medical cost goals per business development plans, • Develops strategies and create action plans that align provider pools and groups with company initiatives, goals, quality outcomes, program incentives, and patient care best practices, • Drive processes and improvement initiatives that directly impact revenue, HEDIS/STAR measures and quality metrics, coding and documentation process and educational improvements, • Conduct new provider orientations and ongoing education to provider and their staff on healthcare delivery products, health plan partnerships, processes, and tools, • Use and analyze data to identify trends, patterns and opportunities for the business and clients, and collaborating and/or participating in discussions with colleagues and business partners to identify potential root cause of issues, • Conduct provider meetings to share and discuss reporting data and analysis, issue resolution needs, implement escalation processes for discrepancies, and handles or ensures appropriate scheduling, agenda, and materials, • Collaborates with internal clinical services teams, alongside operational leaders, to monitor utilization trends to assist with developing strategic plans to improve performance, • Assists provider groups with investigating standard and non-standard requests and problems, to include claims and member support services, • Maintains effective support services by working effectively with the medical director, operations, and cross functional teams, and other departments, • Demonstrate understanding of providers' business goals and strategies in order to facilitate the analysis and resolution of their issues, • Performs all other related duties as assigned, • Solid analytical skills required to support, compile and report key information, • Drive processes that directly impact Revenue, HEDIS/STAR measures and Quality Metrics, and total cost of care, as appropriate, • Use data to identify trends, patterns and opportunities for the business and clients. Develop business strategies in line with company strategic initiatives, • Engage provider staff and providers in analysis and evaluation of functional models and process improvements; identify dependencies and priorities, • Evaluate and drive processes, provider relationships and implementation plans, • Produce, publish and distribute scheduled and ad-hoc client and operational reports relating to the performance of related metrics and goals, • Collaborate with internal leaders to foster teamwork and build consistency throughout the market, • Serves as a liaison to the health plan and all customers, • Requires solid presentation skills, problem solving and ability to manage conflict and identify resolutions quickly, • Have the ability to communicate well with physicians, staff and internal departments You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: • 5+ years of experience in a related medical field or health plan setting (network management, contracting and/or recruitment, or provider relations), • Knowledge of state and federal laws relating to Medicare, • Solid working knowledge of Medicare health care operations including HEDIS, CMS reimbursement models, and Medicare Advantage, • Understanding of IPAs, Clinically Integrated Networks, Medicare Shared Savings Programs, capitation/value-based contracting, and narrow networks, • Proficiency in Microsoft Word, Excel and PowerPoint, • Ability to travel 25% of the time within Kansas market Preferred Qualifications: • Demonstrated ability to act as a mentor to others, • Demonstrated ability to communicate and facilitate strategic meetings with groups of all sizes, • Demonstrated ability to work independently, use good judgment and decision-making process, • Proven solid business acumen, analytical, critical thinking and persuasion skills, • Demonstrated ability to adopt quickly to change in an ever-changing environment *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $78,800 to $83,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people. Role Purpose As a member of the Menzies Aviation Operations Agent team, you will be responsible for effectively coordinating and communicating with all departments to ensure the safe loading and unloading of aircraft. The Operations Agent will serve as the primary operational contact for all internal and external partners. What you will be doing Prevent delays and mitigate cancellation impacts by resolving issues or escalating to station leadership. Coordinate on‑time, safe operations through effective communication with internal and external departments and agencies. Prepare, audit, and maintain flight‑related paperwork, fuel records, and update flight information in all applicable programs. Assist in planning/coordinating irregular operations (including Long Tarmac Delays), customer and baggage coordination, cargo monitoring, and gate/remote parking management. Perform additional operational tasks as needed, including occasional ramp duties and required company/airline training. What we are looking for Must be 18 years of age or older Possess and maintain valid US driver's license Pass all pre-employment testing including a drug screen, FBI background, Customs Seal, and employment history. Ability to proficiently read, write and speak English Must be available and flexible to work variable shifts including weekends and holidays Must have high school diploma, GED and/or six months experience as an Operations Agent Benefits Pay: $16.00 per hour Advancement Opportunities Medical, Dental, and Vision insurance Paid Vacation 401K Savings Plan Employee Assistance Program Pet Discount Coverage and Pet Insurance Plan * Uniform Provided Safety, Security, Wellbeing and Compliance You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy. Working Conditions The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may regularly work in outside weather conditions. The employee frequently works near moving mechanical parts, high voltages and high hydraulic/pneumatic pressures. The employee is also frequently exposed to very loud noise levels, fumes or airborne particles and hazardous substances, materials or waste. The employee occasionally works in high, precarious places. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear. Other tasks include digging and shoveling, such as snow removal around equipment and office. Employee may also engage in debris removal which involves lifting, bending and stooping. The employee must frequently lift and/or move up to 70lbs.

Department: Courthouse Deputy - KPERS Pay: $19.73 per hour Work Schedule: Varied Sedgwick County offers a comprehensive benefits package for full-time employees that includes health coverages, paid leave, regular compensation reviews, retirement plans, and professional development opportunities. For more detailed information, please visit our benefits page at SCBenefits. The Courthouse Police Service Officer position is a non-commissioned law enforcement officer position. This position provides Safety and Security Services for the 18th Judicial District Courthouses, Sedgwick County physical properties, employees, and the citizens. The Service Officer may be required to physically detain subjects until an arrest can be made by a commissioned officer. The Service Officer will become proficient in the use of security screening equipment as needed to ensure the safety of the public. Perform Access Control and Screening Functions for the 18th Judicial District Courthouse Greet and direct the public through the metal detectors. Instruct the public on the procedure for checking personal property, x-raying bags, brief cases, purses, and coats. Operate metal detectors and x-ray screening equipment. Visually and physically screen the public's property. Hand scan and/or physically check citizens. Be sensitive and alert to medical conditions that require the citizen to bypass the walk through scanner and send them to be hand scanned. Direct the public to appropriate offices or employees and answer any questions they may have. Monitor facility access control, Check employee badges, LEO Credentials, and Fast Passes. Notify a commissioned police officer of circumstances of criminal nature Complete Regular Patrols of Sedgwick County Properties Perform thorough and complete interior and exterior patrols of assigned county complexes/properties to deter illegal activities and confrontations through use of a uniformed presence. Escort Persons as necessary. Issue Parking Citations as warranted. Respond to and properly document Calls for Service, including fire alarms and medical calls. Notify a commissioned police officer of activities of criminal nature. Coordinate Emergency and Non-Emergency Communications Maintain the Control Center's phones, camera systems, and daily/compound/property logs. Notify personnel of developing situations reported through the Control Center. Coordinate with 911 Emergency Communications for fire, EMS or additional police responses. Assist with remote access control to county facilities. Minimum Qualifications: Six Months Experience in law enforcement, security services, customer service, or a related field. High school diploma or equivalent. Per Sedgwick County policy, this is a driving level position that requires a valid US driver's license without restrictions and current proof of automobile insurance. Preferred Qualifications: Two years in a military, law enforcement, fire, or security related field. Training and certificates related to military, law enforcement, fire, or security related topics. Applicants have rights under Federal Employment Laws. Please find more information under the following link. Apply for a Job | Sedgwick County, Kansas

Req ID: 56611 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Customer Service Associate to join our team. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $15.50hr Basic Qualifications: • 6 Months experience in an office environment, • 6 Months experience using a computer with Microsoft Windows PC applications, • 6 Months of Work from home enciroment, • High school diploma or GED Preferences. Responsibilities: • Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims, • Designated quiet area to complete calls while working from home, • Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers., • Ensuring customer satisfaction and strive to meet service standards., • A typical day will likely involve fielding between 75 to 100 calls., • Communicating effectively and professionally with both internal and external customers to resolve questions and issues., • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team., • Collaborating with management or other team members as appropriate to proactively address service issues and concerns., • 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product., • 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process * All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen Must Pass a background check with Education check and employment verification check. Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required Remote Working and Technology Requirements To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. Technology • NTT DATA will provide a computer and headset for remote work., • Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols., • Failure to return equipment may result in collection actions and/or other consequences., • Individuals must provide their own high speed internet access with speeds at or above 50 Mbps., • A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location. Technical Performance and Issue Tracking • Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations., • Remote employees must adhere to all technical support procedures and protocols., • Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite. Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. • Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment., • The workspace must be a permanent, unencumbered location used daily for work., • Employees must work with minimal distractions that do not interfere with business operations or service delivery., • Ideally, the workspace is isolated from other household members and used exclusively for job duties., • Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service., • Employees must work from the same location consistently unless prior approval is obtained., • If a change in work location is necessary:, • The new location must meet all Remote Workspace and Technology Requirements., • Notification to NTT DATA Management is required before relocating #INDBPO #LI-MIWS About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Req ID: 56611 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Customer Service Associate to join our team. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $15.50hr Basic Qualifications: • 6 Months experience in an office environment, • 6 Months experience using a computer with Microsoft Windows PC applications, • 6 Months of Work from home enciroment, • High school diploma or GED Preferences. Responsibilities: • Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims, • Designated quiet area to complete calls while working from home, • Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers., • Ensuring customer satisfaction and strive to meet service standards., • A typical day will likely involve fielding between 75 to 100 calls., • Communicating effectively and professionally with both internal and external customers to resolve questions and issues., • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team., • Collaborating with management or other team members as appropriate to proactively address service issues and concerns., • 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product., • 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process * All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen Must Pass a background check with Education check and employment verification check. Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required Remote Working and Technology Requirements To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. Technology • NTT DATA will provide a computer and headset for remote work., • Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols., • Failure to return equipment may result in collection actions and/or other consequences., • Individuals must provide their own high speed internet access with speeds at or above 50 Mbps., • A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location. Technical Performance and Issue Tracking • Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations., • Remote employees must adhere to all technical support procedures and protocols., • Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite. Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. • Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment., • The workspace must be a permanent, unencumbered location used daily for work., • Employees must work with minimal distractions that do not interfere with business operations or service delivery., • Ideally, the workspace is isolated from other household members and used exclusively for job duties., • Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service., • Employees must work from the same location consistently unless prior approval is obtained., • If a change in work location is necessary:, • The new location must meet all Remote Workspace and Technology Requirements., • Notification to NTT DATA Management is required before relocating #INDBPO #LI-MIWS About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Req ID: 56611 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Customer Service Associate to join our team. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $15.50hr Basic Qualifications: • 6 Months experience in an office environment, • 6 Months experience using a computer with Microsoft Windows PC applications, • 6 Months of Work from home enciroment, • High school diploma or GED Preferences. Responsibilities: • Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims, • Designated quiet area to complete calls while working from home, • Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers., • Ensuring customer satisfaction and strive to meet service standards., • A typical day will likely involve fielding between 75 to 100 calls., • Communicating effectively and professionally with both internal and external customers to resolve questions and issues., • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team., • Collaborating with management or other team members as appropriate to proactively address service issues and concerns., • 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product., • 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process * All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen Must Pass a background check with Education check and employment verification check. Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required Remote Working and Technology Requirements To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. Technology • NTT DATA will provide a computer and headset for remote work., • Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols., • Failure to return equipment may result in collection actions and/or other consequences., • Individuals must provide their own high speed internet access with speeds at or above 50 Mbps., • A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location. Technical Performance and Issue Tracking • Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations., • Remote employees must adhere to all technical support procedures and protocols., • Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite. Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. • Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment., • The workspace must be a permanent, unencumbered location used daily for work., • Employees must work with minimal distractions that do not interfere with business operations or service delivery., • Ideally, the workspace is isolated from other household members and used exclusively for job duties., • Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service., • Employees must work from the same location consistently unless prior approval is obtained., • If a change in work location is necessary:, • The new location must meet all Remote Workspace and Technology Requirements., • Notification to NTT DATA Management is required before relocating #INDBPO #LI-MIWS About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Req ID: 56611 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Customer Service Associate to join our team. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $15.50hr Basic Qualifications: • 6 Months experience in an office environment, • 6 Months experience using a computer with Microsoft Windows PC applications, • 6 Months of Work from home enciroment, • High school diploma or GED Preferences. Responsibilities: • Previous insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from members inquiring about payments, policy information, or claims, • Designated quiet area to complete calls while working from home, • Providing front-line phone customer service to policyholders, beneficiaries, agents, and internal customers., • Ensuring customer satisfaction and strive to meet service standards., • A typical day will likely involve fielding between 75 to 100 calls., • Communicating effectively and professionally with both internal and external customers to resolve questions and issues., • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team., • Collaborating with management or other team members as appropriate to proactively address service issues and concerns., • 6 months of experience in a role that required attention to detail, accuracy, and accountability for your work product., • 6 months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting. New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process * All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen Must Pass a background check with Education check and employment verification check. Required schedule availability for this position is Monday-Friday 7:00 am ct to 7:00 pm (Central Time), Saturday mornings (rotating) 8:00 am to 12:00 pm (Central Time) could also be required Remote Working and Technology Requirements To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. Technology • NTT DATA will provide a computer and headset for remote work., • Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols., • Failure to return equipment may result in collection actions and/or other consequences., • Individuals must provide their own high speed internet access with speeds at or above 50 Mbps., • A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location. Technical Performance and Issue Tracking • Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations., • Remote employees must adhere to all technical support procedures and protocols., • Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite. Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. • Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment., • The workspace must be a permanent, unencumbered location used daily for work., • Employees must work with minimal distractions that do not interfere with business operations or service delivery., • Ideally, the workspace is isolated from other household members and used exclusively for job duties., • Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service., • Employees must work from the same location consistently unless prior approval is obtained., • If a change in work location is necessary:, • The new location must meet all Remote Workspace and Technology Requirements., • Notification to NTT DATA Management is required before relocating #INDBPO #LI-MIWS About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Job Description The Figeac Aero Group has eight locations across the world and employs over 3,000 people. Figeac Aero North America is a leading aerospace partner for very large and detailed parts such as wing skins, wing spars, window frames & more. We specialize in Machining Large Parts, Assembly, Manual Shot Peen Forming, Chemical Anodizing & Processing, Paint Applications (prime, fuel cell & top coat), and NDT Inspection. At Figeac Aero North America, we place a high value on our employees. Employees are given the opportunity to be a part of something special while achieving their career goals. We offer competitive compensation in addition to an attractive benefits package for qualified employees. WHY ARE WE LOOKING? We are always looking for good people who might be a great fit with our culture and who value the things we believe are important. If that is you, we'd love to hear from you. OUR CULTURE: • COOPERATION: We succeed when we work together by choosing to be positive & collaborating as a cohesive Team, • AGILITY: Thinking about innovative solutions & being efficient, • RESPECT: Respecting our Environment, Employees, Partners & Values, • ENGAGEMENT: Fully engaging in our mission & embracing transparency & change RESPONSIBILITIES & REQUIREMENTS: To be determined - Positions are Full-Time and onsite at our Wichita, Kansas facility. Remote positions are not available. We are interested in every qualified candidate who is eligible to work in the United States.. However, we are not able to sponsor visas. COMPETITIVE BENEFITS: • Medical, Dental & Vision Insurance with very competitive rates, • Ancillary benefits such as YMCA memberships for individuals & families & Pet Insurance, • 10 days of PTO your first year, • Participation in generous 401(k) plan after 3 months of employment, • Employer provided Life Insurance and disability coverage, • Additional Life Ins & AD&D benefits available at very low rates, • Employee Assistance Plan for employee and immediate family members, • Teledoc, virtual doctor visits, • Flexible Spending Accounts for Medical and Dependent Care needs, • And more! Submit / Upload your resume TODAY! FIGEAC AERO NORTH AMERICA IS AN EQUAL OPPORTUNITY EMPLOYER Figeac Aero North America Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Advance your career or grow your skill set with our rapidly expanding team! We’re seeking a dedicated and experienced Human Resource Business Partner to help lead and implement our people initiatives, deliver exceptional internal HR support, and continuously improve HR processes. We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Prior experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Deliver general HR support in collaboration with operations teams, • Collaborate with remote HR teams and the HR Manager to address HR-related matters and initiatives, • Align HR strategies with business goals and recommend improvements, • Foster employee engagement through a proactive, hands-on approach (including remote interactions), • Adapt to a dynamic and evolving work environment influenced by economic and policy changes, • Champion innovative HR practices and process improvements, • Lead employee relations, retention, and recognition programs, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in an HR Business Partner or related HR/operations role, • Some undergraduate-level education, • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills (including both customer and employee interactions), • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Ability to prioritize tasks and meet deadlines efficiently PREFERRED QUALIFICATIONS: • Experience in military or government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Job Description Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Whether you're looking to expand your HR expertise or launch a meaningful career, this is your opportunity to grow with a rapidly expanding organization. We are seeking an experienced Human Resource Business Partner to help drive our people initiatives, deliver outstanding internal HR support, and enhance our HR processes. The ideal candidate is a confident public speaker, personable, creative, dependable, and committed to excellence. Experience in call center operations or client services is highly valued. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Partner with remote HR teams and the HR Manager to address HR-related matters and initiatives, • Align HR strategies with business objectives and recommend improvements, • Promote employee engagement through a proactive, hands-on approach (including remote interactions), • Adapt to a fast-changing work environment influenced by economic and policy shifts, • Drive innovation in HR practices and process improvements, • Lead employee relations, retention, and recognition programs, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in an HR Business Partner or related HR/operations role, • Some undergraduate-level education, • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills (including employee and customer-related issues), • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Ability to prioritize tasks and meet deadlines efficiently PREFERRED QUALIFICATIONS: • Experience in military or government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Crop Protection Sales Agronomist The Crop Protection Sales Agronomist for the Western BU (Nebraska and Kansas is the local expert resource for their WinField United Commercial Sales teams, Market Development Agronomist (MDA) and retail sellers on value-added CP products and technical agronomy tools. Responsibilities include communication and training for internal teams and retail sellers as well as partnering with Strategic Marketing to provide agronomy input and direction for value-added CP categories. This is a virtual/remote role, desired candidate will reside within the territory of: Central Kansas or Central Nebraska. Job Responsibilities: 60% Training, Communication and Employee development Primary resource for the Market Development Agronomist team for information transfer, communication of resources and professional agronomy development. Work with Market Development Agronomist, Sales Development Managers, Account Managers, and Business Unit Leads to develop business unit strategies for product focus, agronomic messaging, data collection, and coordination of cross-functional training. Plan and lead Answer Plot Experience Location activities, regional conferences, and other training courses to enhance agronomic positioning of Winfield United’s portfolio. Incorporate national messaging of proprietary and partnered brands into local training and communication materials. Oversee the execution of local on-farm trials, create local Answer Plot demo designs, and partner with the Market Development Agronomist on content delivery. 25% Marketing/Sales Input and Direction Serve as a resource for Strategic Marketing, providing resources, trends and direction for strategic needs in each product category to achieve business success. Ensure sales-support materials contain relevant data and agronomic insights. Lead creation of promotional and training materials in collaboration with Strategic Marketing leadership and Commercial Business Units, aligned with retail account plans. Collaborate with Strategic Marketing to develop strategies and content that influence grower purchases from WinField United retailers. 15% Product Development Collaborate with Product Development to advance products through the Winfield United stage gate process and pipeline. Work with Product Development to create data and insights to support sales and marketing communications. Partner with Marketing and Product development to support a successful product launches. Collaborate with Product Development on protocols for Answer Plots and on-farm trial strategies. Required Experience/Knowledge/Skills (to be able to perform this job): Bachelor’s degree in agriculture or business-related field with 5+ years of industry experience. Experience coaching, training and executing technical agronomic decisions, and developing and educating others on agronomy products. Understanding of seed crop growth and development and physiology for core crops relevant to geography as well as environmental & agronomic factors that influence crop productivity. Ability to create working relationships internally and externally while leading through influence at all levels in an organization. Ability to make sound and timely decisions. Experience demonstrating agility and leading/adapting quickly to change. Essential Functions: Must have current and valid state driver’s license. Ability to travel up to 50%, some evenings and weekends; may require working long hours during peak seasons This is a role that is compensated with a target mix of base salary plus commission. Base salary is dependent upon experience/tenure and generally ranges between: $107,680-$161,520 Target bonus is: forty thousand dollars In most cases, candidates offered employment can expect to be hired at a pay rate near the middle of our salary ranges. About Land O'Lakes, Inc. Join us and be part of a Fortune 250, farmer- and member-owned cooperative that is reimagining the business of food. We have been named a Top Workplace by Indeed and LinkedIn, and to the TIME 100 Most Influential Companies list. Benefits for most full-time roles include medical, dental, vision, PTO, life & disability insurance, education assistance, a 401k and a variety of well-being resources. Most part-time employees are eligible for prorated PTO, holiday pay, employee development programs, prorated education assistance, and a 401(k). Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including post-employment substance abuse testing pursuant to a Drug and Alcohol Policy. Neither Land O’Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested. Land O'Lakes does not use Automated Decision-Making Technology, as defined by California law, to substantially replace human decision-making or make significant decisions about applications for employment or contracting opportunities.

Job Description Bonus: Eligible for up to $5,0000 RELOCATION AND HIRING BONUS Job Title: CNC Machinist Specialist (Expert Level) Department: Machine Shop Reports To: Supervisor of Department FLSA: Non-Exempt Status: Full-Time Shift: 1st & 2nd shift (4x10 Schedule) (1st 5:00 am - 3:00 PM) (2nd 2:45 PM - 12:45 AM) Location: Pueblo, CO (Relocation Assistance Available) Remote: On-Site Pay Range: $30.00-$39.00 Hourly About Gulftech International Our companies are the world’s recognized leaders in the engineering, manufacturing, leasing, selling, and servicing of industrial equipment and components serving food production and processing companies. Gulftech’s family of companies touches 90% of the world’s fresh produce, nuts, and fish products across 85 countries worldwide. About Gulfco Manufacturing Gulfco is a family-owned manufacturing organization with best-in-class operations and a “small company” culture that produces parts, equipment, and industrial solutions for the global food processing and packaging industries. As a proud member of the Gulftech family of companies, we serve as the turnkey supplier to a diverse portfolio of multi-national contract manufacturers, each of which is the leader in their respective market throughout the world. Job Summary Are you a skilled CNC Machinist who thrives on challenging setups and tight tolerances? This role goes beyond button-pushing — we need someone confident in setting up, dialing in, and producing complex, one-off, and low-volume parts with high precision. Responsibilities Must be a subject matter expert in the following functions/activities (perform correctly and without assistance): Able to Run Manual and CNC Machines at an expert Level. • Perform full setups on CNC mills and/or lathes from print or model — including indicating vises, fixtures, and part zeros., • Interpret complex blueprints, GD&T, and 3D models to execute machining strategies., • Adjust feeds, speeds, tooling, and offsets to optimize quality and efficiency., • Troubleshoot issues related to tooling, setup, and part accuracy independently., • Ensure in-process inspection and first article inspection compliance., • Collaborate with engineers and programmers to refine setups and improve processes. What You Bring: • 5+ years of CNC machining experience, with a strong emphasis on complex setups and first-run parts., • Strong proficiency in reading and interpreting technical drawings, GD&T, and setup sheets., • Strong understanding of machine offsets, tool presetting, and basic G/M code., • Experience with multi-axis machining or live tooling., • Strong understanding of machining processes and techniques., • Proficient in reading and interpreting blueprints and technical drawings., • Familiar with the use of precision measuring instruments like micrometers and calipers., • Solid understanding of lean manufacturing, • At least 5 years of relevant experience in machining manufacturing. We offer competitive pay, a benefits package, and opportunities for career growth. Benefits and Compensation • Two medical plans (PPO & HSA), dental, and vision insurance, • Paid time off, Vacation, and eight Holidays, • Employee assistance program (EAP), • 401k, • Profit sharing, • Free Life, • Free AD&D, • Free Disability insurance (Shot and Long-Term Disability), • Tuition Assistance, • Company cell phone/cell phone stipend *Salary information is a general guideline only. Actual compensation considers factors such as (but not limited to) the scope and responsibilities of the position, location, work experience, education, and key skills. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. *Gulfco Manufacturing is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. We do not discriminate against applicants or employees on the basis of age, ancestry, race, sex (including pregnancy and sexual orientation/gender identity), color, religion, national origin, parental status, marital status, political affiliation, family medical history or genetic information, military or veteran status, disability, medical condition, or any other non-merit based factor or status protected by federal, state or local law

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Looking to grow your HR skill set or launch a rewarding career with a fast-growing team? We’re hiring an experienced Human Resource Business Partner to help lead and execute our people initiatives, deliver exceptional internal HR support, and enhance our HR processes. We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Experience in call center operations or client services is a strong advantage. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive benefits including performance bonuses, comprehensive medical, dental, and vision coverage, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Partner with remote HR teams and the HR Manager to address key HR issues and initiatives, • Align HR strategies with business objectives and recommend improvements, • Foster employee engagement through proactive, hands-on approaches (including remote interactions), • Adapt to a dynamic work environment influenced by economic and policy changes, • Champion innovative HR solutions and continuous process improvement, • Lead employee relations, retention, and recognition programs, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in an HR Business Partner or related HR/operations role, • Some undergraduate-level education, • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills (including employee and customer-related issues), • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Ability to provide and receive constructive feedback, • Strong prioritization and organizational skills to meet deadlines PREFERRED QUALIFICATIONS: • Experience in military, government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Job DescriptionEnterprise Systems Administrator Hands-On Ownership. Real Impact. Enterprise-Scale Systems. About the Role GPV is seeking an Enterprise Systems Administrator who values ownership, stability, and continuous improvement. This is a hands-on role focused on the operational health, reliability, and evolution of core enterprise systems that support GPV and its subsidiaries across the United States and Australia. You will work primarily within on‑premise and hybrid cloud environments, partnering closely with IT leadership while taking day‑to‑day ownership of systems and services. This role is onsite and based in Wichita, KS and is not a remote position. We are not pursuing remote hires for this role, as close collaboration with systems, stakeholders, and facilities is essential. This position is well suited for an experienced systems administrator who enjoys understanding platforms end‑to‑end, maintaining their health, and improving how they are operated over time—without constant re‑architecture or role ambiguity. At GPV, ownership means: understanding the environment, maintaining its stability, documenting decisions and changes, while following through with improvements that make operations more reliable, supportable, and scalable. What You’ll Own You will have operational ownership of GPV’s core enterprise systems, including: • Virtualized compute and physical server environments, • Enterprise storage systems and SAN infrastructure, • Identity, directory, and messaging services, • Windows server and endpoint lifecycle management, • Backup, recovery, and data protection platforms, • Hybrid cloud integrations and Microsoft 365 services Ownership includes maintaining system reliability, identifying improvement opportunities, documenting standards and changes, and executing enhancements that measurably improve day‑to‑day operations. Key ResponsibilitiesSystems Operations & Change Discipline • Maintain the health, stability, and lifecycle of enterprise systems across multiple locations, • Perform proactive monitoring, maintenance, and troubleshooting, • Execute upgrades, improvements, and modernization efforts using established change control practices, • Ensure system configurations, standards, and changes are clearly documented, • Keep systems supportable, consistent, and aligned with operational best practicesCompute, Virtualization & Storage, • Operate and maintain VMware vCenter and ESXi environments on Dell server infrastructure, • Manage enterprise storage platforms and iSCSI SAN networks, • Diagnose and resolve issues spanning compute, storage, and related infrastructure layersBackup, Recovery & Data Protection, • Operate and maintain Veeam Backup & Recovery platforms, • Monitor backup health and validate restore readiness, • Improve backup and recovery practices as business and system requirements evolveIdentity, Directory & Messaging Services, • Administer Active Directory, Group Policy, DNS, and core Windows services, • Support hybrid identity and messaging environments, including Microsoft Entra ID and Exchange Hybrid, • Ensure reliable authentication, authorization, and access across enterprise systemsEndpoint & Device Operations, • Own the lifecycle and operational health of Windows endpoints and managed devices, • Manage configuration, patching, monitoring, and remediation using Microsoft Intune, NinjaOne RMM, and Group Policy, • Improve endpoint reliability and reduce operational friction through standardizationCloud, Collaboration & File Services, • Support hybrid Azure services and Microsoft 365 integrations, • Assist in migrating on‑premise file servers to SharePoint Online and OneDrive, • Help modernize collaboration and file access patterns while minimizing user disruptionDocumentation, Automation & Continuous Improvement, • Maintain clear, accurate documentation for enterprise systems, configurations, standards, and recurring operational tasks, • Ensure documentation reflects current‑state architecture and is usable by other IT team members, • Contribute to shared knowledge bases that improve operational consistency and onboarding, • Identify practical opportunities to automate repetitive or error‑prone work, • Use scripting, tooling, and native platform capabilities to improve reliability and operational efficiencyTechnologies You’ll Work With, • VMware vCenter / ESXi, • Dell Servers and Enterprise Storage, • iSCSI SAN Networks, • Palo Alto Firewalls, Strata Cloud Manager, GlobalProtect, • Veeam Backup & Recovery, • Active Directory, Group Policy, Microsoft Entra ID, • Microsoft 365, SharePoint Online, OneDrive, • Exchange Hybrid, • Cisco Networking, • Microsoft Intune, NinjaOne RMM, • ServiceNow (ITSM, CMDB, Knowledge), • Microsoft Azure (Hybrid Services)What We’re Looking For, • Hands‑on experience administering enterprise systems in a production environment, • Comfort working across compute, storage, identity, endpoints, and hybrid cloud platforms, • Experience supporting on‑premise systems integrated with Microsoft 365 and Azure services, • A strong sense of ownership, accountability, and follow‑through, • Interest in documentation, automation, and operational improvement, • Strong troubleshooting, communication, and organizational skillsWhat Success Looks Like, • Enterprise systems are stable, reliable, and well‑maintained, • Changes are implemented thoughtfully, documented properly, and introduce minimal risk, • Manual effort decreases over time through better processes and targeted automation, • Knowledge is documented and shared, improving consistency and supportability, • Systems evolve steadily alongside GPV’s business needsWhy Join the GPV IT Team, • Small, capable IT team where your work has visible and meaningful impact, • Clear ownership of enterprise systems and the ability to influence how they are operated and improved, • Balanced focus on stability, reliability, and thoughtful modernization, • Opportunity to grow skills across a broad, real‑world systems and infrastructure stack without being siloed GPV believes in long‑term partnership with its employees and reinvesting in the people who support the business. One key differentiators is our annual employee profit sharing; when the company performs well, employees directly share in that success. GPV also provides a strong foundation of employer‑funded benefits, including a 3% 401(k) safe‑harbor contribution regardless of employee contribution, company‑paid life and disability coverage, and comprehensive health and wellness programs. GPV’s benefits and profit‑sharing model reflect a culture built around trust, shared success, and long‑term thinking rather than short‑term incentives. This role is ideal for an experienced systems administrator who values ownership, enjoys hands‑on operational responsibility, and wants to build a career with an organization that invests in both its systems and its people.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Quality Analyst Lead to join our team. The Quality Analyst Lead plays a critical role in elevating service excellence by thoroughly monitoring performance, providing targeted coaching to frontline teams, and guiding continuous improvement initiatives that strengthen overall customer experience delivery. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Provides targeted coaching and guidance to approximately 20 agents, strengthening accuracy, compliance, and overall interaction quality., • Identifies quality gaps, incorrect responses, and inconsistencies in case handling, and offers clear direction to prevent future issues., • Addresses performance concerns with Specialists and Team Leads and supports the implementation of practical improvement plans., • Conducts evaluations, audits, calibration sessions, and trend analyses to maintain consistent quality standards., • Recommends training updates, process improvements, or workflow changes based on performance trends and recurring issues., • Spends at least 5% of work time handling customer inquiries to stay grounded in frontline processes., • Partners with Training, Operations, and Workforce teams to integrate quality insights into coaching and procedural updates., • Maintains documentation for quality expectations, scoring guidelines, and evaluation standards to ensure clarity and consistency., • Prepares quality reports highlighting trends, root causes, and risks, along with actionable recommendations for leadership., • Facilitates calibration sessions to align evaluators, SMEs, and leaders on scoring practices and policy interpretation., • Supports new hires by reinforcing quality standards and providing additional coaching during initial ramp-up., • Refines scorecards and evaluation criteria to align with business goals, compliance needs, and customer experience priorities., • Monitors customer trends, procedural gaps, and pain points, escalating issues to prevent repeat defects., • Contributes to corrective action plans for recurring quality issues and tracks the impact of implemented solutions., • Provides case-based feedback using real examples to reinforce best practices and support decision-making in complex scenarios. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • 3–5+ years of QA or operations experience in a contact center., • Strong understanding of quality frameworks, scorecards, and audit methodologies., • Ability to analyze trends and present actionable insights., • Experience facilitating calibrations and coaching conversations., • High attention to detail and strong documentation skills., • Proficiency in analytics and reporting tools. Nice to Have • Experience creating QA programs from inception., • Familiarity with speech analytics or automated QA platforms.

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for people impacted by war, famine and poverty. With 20 years of experience in the advocacy space, The Borgen Project has worked to support the passage of numerous bills that have benefitted close to 500 million people in developing countries. Political Affairs Internship: The role focuses on making poverty a focus of U.S., Canadian and U.K. foreign policy. This is a part-time 12-hours per week, 12 week, unpaid remote internship. If your availability is limited, you can work ahead and complete the program in fewer weeks. Responsibilities will include: Leading public and political outreach in your state and district. Meeting with members of Congress/Government in your State/District/Constituency. Representing The Borgen Project at various business, political and community events. Assisting with fundraising. Create a personal fundraising campaign and meet targets. Mobilizing individuals to contact their members of Government in support of key poverty-reduction legislation. Speaking to groups, classes and organizations. Writing letters of support for key programs to political leaders, media and other groups. Experience: No prior experience is necessary, we’re looking for people who are passionate about fighting poverty and righting wrongs, regardless of your GPAs/background. Details: This is an unpaid internship, although college credit is available. Start Date: New programs begin every month, you choose the month you wish to start.

Job Description Mad City Windows & Baths, a Renuity Company Bath Installer Earn up to $95,000/yr Mad City Windows & Baths, a proud company of the Renuity family, where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started! What We Offer Base hourly pay ($38.50/hr) M-F schedule Comprehensive benefits including medical, dental, and vision Enjoy team collaboration and role advancement About the Role In this position, you will: Install home remodeling products according to Mad City's standards and procedures Apply finish work as needed for every construction application Communicate with management at the end of an installation to ensure customer satisfaction and authorize final payments Complete carpentry job checklist with homeowner at completion Key Qualifications 2+ years of Remodeling, carpentry or construction experience Experience with bath remodels or acrylic installs Must have a valid driver’s license and good driving record Great communication and customer service skills with the ability to clearly communicate with homeowners and team members About Renuity Renuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust, innovation and customer-first service. To learn more, visit Renuity's About Us page. Candidates applying for roles listed as ‘Remote’ must be located in the United States, excluding states in which the Company is not currently authorized or operationally able to employ workers (currently including Alaska, California, Hawaii, Montana, Rhode Island, and Wyoming). Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. If you have a question regarding your application, please contact TA@renuityhome.com To access Renuity's Privacy Policy, please click here: Privacy Policy

Contact Center Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for contact center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and upsell customers on new products and services. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable. Schedules vary by site and project. This is a full-time, on-site position. Prior contact center experience isn't required; candidates experienced in customer service industries, such as servers, bartenders, and retail associates, are encouraged to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Position Responsibilities As a blended role, you are responsible for receiving or reaching out to customers with service requests, providing solutions, or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business processes, you will work for some of the world's most recognized brands. Key Responsibilities: • Support customers, handle requests, provide solutions, • Thoroughly learn clients' products and services, • Maintain existing relationships with professionalism, • Utilize new systems for accurate account management, • Escalate customer dissatisfaction when necessary, • Resolve issues empathetically within the first interaction. In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day. Candidate Qualifications We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of the Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Conditions of Employment • Must be authorized to work in the country where the job is based., • Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation Details At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable

Customer Service Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a natural problem solver with a passion for helping others? We're looking for Customer Service Agents to join our growing team immediately! In this role, you'll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services all while representing some of the world's most recognized brands. This is more than just a job it's a chance to launch your career with a company that values growth, learning, and advancement. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Position Responsibilities Key Responsibilities: • Handle inbound and outbound calls in a professional and friendly manner., • Resolve customer issues efficiently, aiming for first-call resolution., • Research and coordinate with other departments to resolve complex inquiries., • Accurately document customer interactions and claims., • Use our knowledge base and training to answer questions and follow procedures., • Protect customer privacy and handle sensitive information with care., • Escalate issues when necessary to ensure customer satisfaction., • Stay up to date with training, meetings, and process updates., • Maintain excellent attendance and punctuality. Candidate Qualifications Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older., • High school diploma or equivalent., • Strong communication and organizational skills., • Ability to type at least 20 WPM., • Basic knowledge of Microsoft Office and Windows OS., • Reliable attendance and punctuality., • Strong problem-solving, conflict resolution, and multitasking skills., • A customer-first mindset: empathetic, patient, and responsive., • Team-oriented with a drive to succeed in a fast-paced environment. Preferred (Not Required): • 1+ year of experience in customer service, tech support, sales, chat, or admin roles., • Experience in a contact center or government-related work. Compensation Details Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

Position Status: First Shift (Days - Less than 12 hours per shift) Hours per week: 40 Job Information Exemption Status: Non-Exempt A Brief Overview Member of the care delivery team will function under the direction of, and be assistive to, a Registered Nurse to provide delegated, direct patient care intervention, including the performance of sterile and non-sterile procedures. Responsible to provide a safe environment for his/her assigned patients; to complete the assigned work; to monitor the patient for changes in condition and to report those changes to the RN; to document the work that he/she completes; and to document and report any pertinent observations as a result of the interventions. This position is an important member of the patient care team who uses acquired, office-based skills to assist providers and nursing personnel in maintaining efficient workflow to ensure safe, quality care with a patient centered approach focusing on continuity of patient care and satisfaction. Making independent clinical decisions is outside of the scope for this position. Refer clinical questions to the provider or nurse. The delivery of professional nursing care at Stormont Vail Health is guided by Jean Watson's Theory of Human Caring and the theory of Shared governance, both of which are congruent with the mission, vision, and values of the organization. • Successfully completed first semester in an accredited nursing program. A CNA/EMT certification may be substituted for this requirement. Required or, • Successfully completed a medical assistant program. A CNA/EMT certification may be substituted for this requirement. Required, • Experience in an office or clinic setting. Preferred, • Knowledgeable of and follows proper technique for patient care., • Communicates pertinent patient information to appropriate staff in a timely manner., • Functions with an awareness and application of safety issues as identified within the institution., • Participates actively in educational activities for department., • Demonstrates competency in selected psychomotor skills., • Active certification to practice in Kansas as either an Emergency Medical Technician (EMT) OR Certified Nurse Assistant (CNA) is required. Education may be substituted for license/certification., • Admit patients to exam rooms for office visits and procedures, following prescribed workflows. Assist providers with examinations and procedures., • Retrieve voice mail messages, record, and route to licensed staff. Document medical information using the appropriate electronic applications and/or forms. Prepares and maintains patient's medical record and charges while in the department, ensuring confidentiality of all patient information., • Coordinate patient services to include: lab tests, point of care testing, x-rays, diagnostic procedures, consults, home care, and acute care admissions. Schedule patient appointments., • Assist with referrals, prior-authorizations, and benefit investigations., • Point of care testing and/or phlebotomy as indicated by work area., • Maintain cleanliness of equipment, examination, and treatment rooms; restock., • Meets the needs of any patient in the department., • Applies proper techniques with simple dressing changes. Maintains and follows proper procedure for sterile technique on dressing changes., • Prepares and processes requisitions for housekeeping, maintenance and general supply needs and ensures adequate par levels are maintained., • Participates in intra- and interdepartmental committee activities. Attend staff meetings and mandatory retreats in compliance with individual department's requirements., • Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health, • Performs other duties as assigned, • Position is Patient Facing, • Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards., • Stable access to electricity and a minimum of 25mb upload and internet speed., • Dedicate full attention to the job duties and communication with others during working hours., • Adhere to break and attendance schedules agreed upon with supervisor., • Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually., • On-Site; No Remote, • No Supervisory Responsibility, • No Budget Responsibility, • Balancing: Occasionally 1-3 Hours, • Carrying: Occasionally 1-3 Hours, • Climbing (Ladders): Rarely less than 1 hour, • Climbing (Stairs): Rarely less than 1 hour, • Crawling: Rarely less than 1 hour, • Crouching: Rarely less than 1 hour, • Driving (Automatic): Rarely less than 1 hour, • Driving (Standard): Rarely less than 1 hour, • Eye/Hand/Foot Coordination: Frequently 3-5 Hours, • Feeling: Occasionally 1-3 Hours, • Grasping (Fine Motor): Frequently 3-5 Hours, • Grasping (Gross Hand): Frequently 3-5 Hours, • Handling: Frequently 3-5 Hours, • Hearing: Frequently 3-5 Hours, • Kneeling: Occasionally 1-3 Hours, • Lifting: Occasionally 1-3 Hours up to 50 lbs, • Operate Foot Controls: Rarely less than 1 hour, • Pulling: Occasionally 1-3 Hours up to 25 lbs, • Pushing: Occasionally 1-3 Hours up to 25 lbs, • Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs, • Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs, • Repetitive Motions: Occasionally 1-3 Hours, • Sitting: Occasionally 1-3 Hours, • Standing: Occasionally 1-3 Hours, • Stooping: Rarely less than 1 hour, • Talking: Occasionally 1-3 Hours, • Walking: Occasionally 1-3 Hours, • Burn: Rarely less than 1 hour, • Chemical: Rarely less than 1 hour, • Combative Patients: Occasionally 1-3 Hours, • Dusts: Rarely less than 1 hour, • Electrical: Rarely less than 1 hour, • Explosive: Rarely less than 1 hour, • Extreme Temperatures: Rarely less than 1 hour, • Infectious Diseases: Frequently 3-5 Hours, • Mechanical: Rarely less than 1 hour, • Needle Stick: Occasionally 1-3 Hours, • Noise/Sounds: Occasionally 1-3 Hours, • Other Atmospheric Conditions: Rarely less than 1 hour, • Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour, • Radiant Energy: Rarely less than 1 hour, • Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour, • Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour, • Hazards (other): Rarely less than 1 hour, • Vibration: Rarely less than 1 hour

This position is an entry-level Industry Operations Investigator responsible for conducting investigations and inspections that require knowledge of industry operations and records, as well as the laws and investigations covering the regulated industries. Note: Due to an administrative error Austin NV is listed instead of Austin TX. If you select Austin NV, you will be considered for AUSTIN TEXAS. Learn more about this agency This job will close when we have received 1000 applications which may be sooner than the closing date. Salary: $46,696 - $60,703 per year Locations: Many vacancies in the following locations: Birmingham, AL Mobile, AL Montgomery, AL Phoenix, AZ Show more locations (69) Dublin, CA Fresno, CA Glendale, CA San Diego, CA Santa Ana, CA Santa Maria, CA Stockton, CA Denver, CO Hartford, CT Fort Myers, FL Fort Pierce, FL Miami, FL Orlando, FL Pensacola, FL Tallahassee, FL Atlanta, GA Boise, ID Rockford, IL Springfield, IL Evansville, IN Merrillville, IN Wichita, KS Bowling Green, KY Louisville, KY Paducah, KY Baton Rouge, LA Portland, ME Baltimore Flint, MI Grand Rapids, MI Saint Paul Gulfport, MS Springfield, MO Helena, MT Austin, NV Reno, NV Manchester, NH Passaic, NJ Albuquerque, NM Albany County, NY Buffalo, NY Asheville, NC Raleigh, NC Wilmington, NC Cincinnati, OH Tulsa, OK Eugene, OR Portland, OR Harrisburg, PA Lansdale, PA Pittsburgh Wilkes Barre, PA Columbia, SC Chattanooga, TN Greeneville, TN Knoxville, TN Memphis, TN Nashville, TN Dallas Tyler, TX Burlington, VT Falls Church Norfolk, VA Richmond, VA Seattle, WA Spokane, WA Yakima, WA Charleston, WV Milwaukee, WI Remote job No telework eligible Travel Required: 50% or less - You may be expected to travel for this position. No relocation expenses reimbursed Appointment type: Permanent Work schedule: Full-time Service: Excepted Promotion potential: 13 Job family (Series): 1801 General Inspection, Investigation, Enforcement, And Compliance Series Supervisory status: No Security clearance: Top Secret Drug test: Yes Position sensitivity and risk: Critical-Sensitive (CS)/High Risk Trust determination process: National security Announcement number: 23-ATFIOI-002 Control number: 715127400 This job is open to Recent graduates Individuals who have graduated from an accredited educational institute or certificate program within the last 2 years or 6 years for Veterans. Eligible Recent Graduates from qualifying educational institutions who have graduated within the past two years, from a qualifying educational institution or certificate program. You must apply within two years of getting your degree or certificate. Veterans unable to apply within two years of receiving their degree, due to military service obligation, have as much as six years after degree completion to apply. Industry Operations Investigator (IOI) positions are with the Department of Justice (DOJ), Bureau of Alcohol, Tobacco, Firearms & Explosives (ATF) in the Office of Field Operations (FO) Nationwide. IOI positions are mission critical positions that requires the ability to pay close attention to detail(s). IOIs conduct inspections/investigations of the firearms & explosives industries, including dealers, importers, and providing support to Criminal Investigators (Special Agent) on criminal investigations. If selected for this position, you will be responsible for performing the following duties: • Conduct investigations of firearms licensees and explosives licensees/permittees; investigations/inspections involving analyzing records, and referring leads identified involving firearms & explosives thefts to ATF Special Agents for further investigation., • Document and report discrepancies revealed from examining records and inventories; including evidence of falsification of records and inventories, suspicious purchases or potential trafficking uncovered in firearm transaction records reviewed., • Prepare reports detailing the facts found to document firearms licensee or explosives licensee/permittee is operating in accordance with the laws/regulations, and make recommendations for further necessary action., • Verify inventories utilizing intelligence databases to analyze records and examine business operations. Responsibilities will increase and assignments will become more complex as training and experience progresses. MOBILITY PLAN: New employees hired pursuant to this vacancy announcement must sign a mobility agreement. The purpose of ATF's mobility policy is to enhance career development and progression, and achieve mission and business effectiveness. To accomplish these objectives, the mobility plan will facilitate the movement of employees through special short-term assignments or permanent reassignments throughout the Bureau. Applicants who decline to sign a mobility agreement, as required, will be removed from the hiring process. TRAINING REQUIREMENT: If hired, successful completion of the "IOI" Basic Training Program is a condition of continued employment. Appointee must sign a ATF Pathways Recent Graduate Program Participant Agreement. You must be a U.S. Citizen or National Background investigation, credit check, and drug test are required. You must be registered for Selective Service, if applicable. If selected, you may be required to complete a two-year trial period. Must possess current/valid automobile operators license. Must sign a mobility agreement. This position requires you to be able to lift up to 55lbs. The program duration is two years. Upon successful completion of the program and at the agency's discretion, the appointee may be converted to permanent position in the competitive service. Appointee must sign a ATF Pathways Recent Graduate Program Participant Agreement. Specialized Experience: You must have at least one year of experience equivalent to the GS-05 level in the Federal Service that included experience analyzing records, documents, or reports and applying the applicable laws and regulations; examining records, documents, inventories and reports for evidence of falsification and documents discrepancies; verifying inventories, utilizes intelligence data to analyze records, and examines business operations; Preparing reports detailing the facts found from inspection in accordance with the laws and regulations. OR Education: one full year of graduate level education in a field of study related to the position such as business administration, business law, public administration, public policy, criminal justice, communications, physical or social sciences, political science, or other fields of study that provided you with the knowledge, skills and abilities to successfully perform the duties of this position. (Must include official or unofficial transcripts to verify eligibility). OR

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking dedicated and compassionate Call Center Representative to join our team. In this role, you will play a vital part in assisting individuals impacted by severe flooding. This position is an excellent opportunity for those who are passionate about providing exceptional customer support and helping communities recover during challenging times. This position involves working on a U.S. Federal Contract, and strict compliance with federal guidelines and protocols is mandatory. Candidates must demonstrate the ability to perform duties with precision and maintain confidentiality at all times. Candidates must pass a Level 2 fingerprint background check. Work Schedule: • Hours of Operation: 7:00 AM to 7:00 PM CST, • Available Shifts:, • 7:00 AM to 4:00 PM CST, • 10:00 AM to 7:00 PM CST, • Flexibility to work assigned shifts is required. Training: • A comprehensive 6-week training program is provided., • Attendance for the full duration of the training is mandatory; no time off is allowed during this period. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. • Assist callers impacted by severe flooding, providing empathetic and effective support., • Respond to customer inquiries and provide accurate and helpful information., • Resolve customer issues in a timely and professional manner., • Document all interactions thoroughly and accurately., • Maintain confidentiality and handle sensitive information appropriately., • Escalate complex issues to the appropriate department or supervisor as needed., • Provide follow-up communication to ensure customer satisfaction., • Stay informed about company policies, procedures, and service updates., • Participate in team meetings and training sessions to enhance service quality., • Offer feedback and suggestions to improve customer service processes. All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • High school diploma or equivalent; college education is a plus., • Strong communication and problem-solving skills., • Previous customer service experience preferred., • Ability to handle high-stress situations calmly and effectively., • Must pass a Level 2 fingerprint background check. At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Talent Acquisition Specialist who will take ownership of sourcing, attracting, and hiring high-quality talent across the organization. This individual will play a crucial role in shaping the candidate experience by ensuring every applicant receives timely communication, clear guidance, and a professional recruitment journey from first contact through onboarding. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Collaborate with hiring managers to understand staffing needs and develop effective recruitment strategies., • Source and attract candidates through various channels, including job boards, social media, networking, job fairs and referrals., • Screen resumes and applications to identify qualified candidates for open positions., • Conduct initial phone screenings and interviews to assess candidate qualifications and fit for the role., • Coordinate and schedule interviews with hiring managers and candidates., • Facilitate the selection process, including administering assessments, conducting reference checks, and extending job offers., • Develop and maintain strong relationships with candidates, ensuring a positive candidate experience throughout the recruitment process., • Utilize applicant tracking systems (ATS) and other recruitment tools to manage candidate pipelines and track recruitment metrics., • Stay updated on industry trends and best practices in talent acquisition to continuously improve recruitment processes., • Produces daily and weekly reports regarding recruitment endeavors Keeps employment records for future utilization., • Assist with other related tasks and projects as needed. Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Proven experience as a Talent Acquisitions Specialist, Recruiter, or similar role., • Strong understanding of recruitment principles and practices., • Excellent communication and interpersonal skills., • Ability to effectively manage multiple priorities in a fast-paced environment., • Proficiency in using applicant tracking systems (ATS) and other recruitment tools., • High level of professionalism and integrity. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations Must be authorized to work in the country where the job is based. • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales projects for a diverse client base. In this role, you'll handle customer inquiries, resolve issues, and identify opportunities to promote additional products and services. We're looking for individuals with a friendly, upbeat attitude, a strong work ethic, and a passion for delivering excellent customer experiences. If you've worked in customer-facing roles like retail, hospitality, or food service, we'd love to hear from you! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Answer inbound and outbound calls in a professional and courteous manner, • Resolve customer concerns efficiently, aiming for first-call resolution, • Research internal systems to locate missing information and collaborate with other departments as needed, • Accurately document customer interactions and process claims, • Engage in solution-based conversations to recommend the best options, • Follow scripts, policies, and procedures while using training resources to provide accurate information, • Maintain confidentiality and handle sensitive information appropriately, • Escalate complex issues to the appropriate personnel when necessary, • Attend training sessions and team meetings to stay current on updates and best practices, • Adhere to attendance and scheduling requirements We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications: • Must be 18 years or older, • High school diploma or equivalent, • Strong written, verbal, and organizational communication skills, • Ability to type at least 20 words per minute, • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), • Familiarity with Windows operating systems, • Dependable and punctual with excellent time management, • Strong problem-solving and conflict resolution skills, • Customer-focused with empathy, patience, and professionalism, • Able to multitask, self-manage, and stay focused, • Team-oriented with a collaborative mindset, • Comfortable working in a fast-paced, dynamic environment, • Excellent interpersonal skills and the ability to build rapport with customers and colleagues At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

LOCATION Wichita, KS POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and upsell customers on new products and services. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable. Schedules vary by site and project. This is an on-site, entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. • ------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers across the country each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you must be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner., • Ensure first-call resolution through problem-solving and effective call handling., • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems., • Lead fact-finding discussions to determine the best options for the customer., • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures., • Comply with requirements surrounding confidential information and personal information., • Escalate customer issues to the appropriate staff and managers for resolution as needed., • Attend meetings and training and review all new training material to stay updated on program knowledge, systems, and process changes., • Adhere to all attendance and work schedule requirements. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of the Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and upsell customers on new products and services. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable. Schedules vary by site and project. This is an on-site, entry-level position with competitive compensation commensurate with experience. While prior contact center experience isn't required, experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. • ------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers across the country each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you must be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner., • Ensure first-call resolution through problem-solving and effective call handling., • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems., • Lead fact-finding discussions to determine the best options for the customer., • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures., • Comply with requirements surrounding confidential information and personal information., • Escalate customer issues to the appropriate staff and managers for resolution as needed., • Attend meetings and training and review all new training material to stay updated on program knowledge, systems, and process changes., • Adhere to all attendance and work schedule requirements. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of the Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience CONDITIONS OF EMPLOYMENT All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Qualifications Entry-Level

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a skilled and enthusiastic Contact Center Trainer to join our team. You will be responsible for delivering high-impact training programs that prepare our agents to exceed client expectations and deliver exceptional customer experiences. If you're passionate about coaching, communication, and continuous improvement, we'd love to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Deliver engaging training sessions for new hires and existing agents across multiple client accounts., • Develop training materials, manuals, and e-learning content tailored to client-specific processes., • Conduct onboarding, soft skills, product, and systems training in both in-person and virtual formats., • Evaluate training effectiveness through assessments, feedback, and performance metrics., • Collaborate with operations and quality teams to identify training needs and performance gaps., • Maintain accurate training records and prepare reports for internal and client stakeholders., • Stay current with BPO trends and best practices to continuously improve training delivery. Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor's degree in Education, Communications, or a related field (preferred)., • 2+ years of experience as a trainer in a BPO or high-volume contact center., • Strong facilitation, communication, and interpersonal skills., • Fluent in English and Spanish., • Experience with Learning Management Systems (LMS) and virtual training tools., • Proficiency in Microsoft Office and contact center platforms (e.g., CRM, dialers)., • Ability to manage multiple training batches in a fast-paced environment., • Training certifications (e.g., Train-the-Trainer, Instructional Design) are a plus. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & benefits that fit your life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine'

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're expanding our team and looking for motivated Call Center Representatives to join us! In this role, you'll handle inbound calls and guide customers through the sales process, helping them discover new products and services while delivering exceptional support. This is a great opportunity to develop your customer service and sales skills in a dynamic, fast-paced environment. We offer both full-time and part-time positions with flexible scheduling options. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Respond to inbound and outbound calls in a friendly, timely, and professional manner, • Resolve customer inquiries effectively, aiming for first-call resolution, • Research and retrieve information across systems to support customer needs, • Accurately document interactions and process claims in internal systems, • Engage customers in solution-focused conversations to identify the best options, • Use training resources and scripts to provide accurate information and support, • Maintain confidentiality and handle sensitive data responsibly, • Escalate complex issues to the appropriate team members when necessary, • Participate in ongoing training and team meetings to stay current on updates, • Adhere to attendance and scheduling expectations We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications: • Must be 18 years or older, • High school diploma or equivalent required, • Strong communication and organizational skills, • Typing speed of at least 20 words per minute, • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), • Familiarity with Windows operating systems, • Dependable and punctual with strong time management skills, • Ability to troubleshoot, resolve issues, and follow up with customers, • Strong problem-solving and conflict resolution abilities, • Customer-first mindset: empathetic, patient, and responsive, • Ability to multitask and work independently, • Team player with a collaborative attitude, • Comfortable working in a fast-paced, evolving environment, • Excellent interpersonal skills and the ability to build rapport with customers and colleagues, • Must be authorized to work in the country where the job is based., • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

Build, Produce, and win on a Scalable SBA Platform This Jobot Job is hosted by: Tarik Grant Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $105,000 - $120,000 per year A bit about us: Founded over 40 years ago and based in California, we are a financially strong, publicly traded community bank built for high performing SBA producers who want real upside. With more than $1B in assets, local credit authority, and a well-established SBA platform, we remove friction from the origination process so our rainmakers can focus on what they do best—originating, structuring, and closing deals. We offer meaningful autonomy, deep operational support, and a compensation model designed to reward production at a high level. Our consistent industry recognition, strong capital position, and commitment to long term growth make this an ideal platform for SBA BDOs looking to scale production, increase earnings, and build a lasting book of business. Why join us? • Strong SBA Platform: Dedicated SBA operations, underwriting, and closing support so you can focus on originating and building relationships, • Competitive Compensation: Base salary + aggressive incentive plan tied directly to production, • Relationship Banking Model: Local decision-making and a collaborative credit culture, • Growth Opportunity: Opportunity to build and expand an SBA portfolio in a growing market, • Stability & Reputation: Well-capitalized community bank with a long-standing presence in California, • Flexibility: Remote or hybrid flexibility within California, depending on territory, • Comprehensive Benefits: Medical, dental, vision, life insurance, 401(k), PTO, and paid holidays Job Details Originate SBA 7(a) and 504 loans by developing new business relationships with small business owners, brokers, CPAs, attorneys, and referral partners Manage the full sales cycle from prospecting through application, working closely with SBA underwriting and operations teams Structure SBA loan opportunities in compliance with SBA and bank credit guidelines Build and maintain a strong pipeline while meeting or exceeding annual production goals Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

LOCATION Wichita, KS POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. • ------------- POSITION RESPONSIBILITIES Key Responsibilities: • Answer incoming calls and respond to customer inquiries in a courteous and efficient manner., • Provide accurate information about products, services, and company policies., • Resolve customer issues and escalate complex cases to supervisors when necessary., • Document all customer interactions in the CRM system., • Meet or exceed performance metrics including call quality, handle time, and customer satisfaction., • Follow communication scripts and adhere to company procedures and compliance standards., • Participate in ongoing training and coaching sessions to improve service delivery. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Minimum 1 year of experience in a contact center or customer service role., • Excellent verbal and written communication skills., • Strong problem-solving and multitasking abilities., • Proficiency in using computers and CRM systems., • Fluent in English and Spanish is a plus. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a professional and customer-focused Contact Center Representative to join our team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and ensure a positive customer experience. This is a great opportunity for individuals who enjoy problem-solving and working in a fast-paced environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. • ------------- POSITION RESPONSIBILITIES Key Responsibilities: • Answer incoming calls and respond to customer inquiries in a courteous and efficient manner., • Provide accurate information about products, services, and company policies., • Resolve customer issues and escalate complex cases to supervisors when necessary., • Document all customer interactions in the CRM system., • Meet or exceed performance metrics including call quality, handle time, and customer satisfaction., • Follow communication scripts and adhere to company procedures and compliance standards., • Participate in ongoing training and coaching sessions to improve service delivery. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • Minimum 1 year of experience in a contact center or customer service role., • Excellent verbal and written communication skills., • Strong problem-solving and multitasking abilities., • Proficiency in using computers and CRM systems., • Fluent in English and Spanish is a plus. CONDITIONS OF EMPLOYMENT All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Qualifications Entry-Level

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an experienced and customer-driven Call Center Representative to join our team in Wichita. This Call Center Representative role is ideal for individuals who enjoy working in a fast-paced environment and are committed to delivering outstanding customer support. As a Call Center Representative based in Wichita, you will handle inbound and outbound calls, resolve customer inquiries, and provide service that reflects our company's quality standards. If you are searching for a reliable and growth-oriented position, this opportunity may be the right fit for you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Manage high-volume inbound and outbound calls as a Call Center Representative in Wichita, • Provide accurate, timely information on products, services, accounts, and billing, • Resolve customer concerns and escalate complex cases when required, • Achieve call center performance targets, including QA scores, resolution time, and customer satisfaction, • Accurately document all customer interactions in the CRM system, • Follow call scripts, compliance requirements, and all call center procedures, • Identify cross-sell or upsell opportunities when appropriate, • Maintain a professional, empathetic approach with every customer Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • High School Diploma / Grade 12 (required), • 13 years of call center or customer service experience, • Strong verbal and written communication skills, • Ability to multitask and perform in a target-driven environment, • Basic computer skills and experience with CRM or call center tools, • Flexibility to work shifts as needed Nice to Have: • Bilingual or multilingual abilities, • Familiarity with call center platforms such as Salesforce, Zendesk, or Avaya MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & benefits that fit your life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

LOCATION Wichita, KS POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients. In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. • ------------- POSITION RESPONSIBILITIES Key Responsibilities: • Handle inbound calls, emails, or chats from customers., • Provide accurate information about products, services, and billing., • Resolve customer complaints and escalate when necessary., • Maintain detailed records of customer interactions., • Follow company procedures and compliance guidelines., • Meet performance goals related to quality, efficiency, and customer satisfaction., • Participate in training and coaching to improve service delivery. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • 1+ years of customer service experience, preferably in a contact center., • Strong communication and interpersonal skills., • Ability to multitask and work in a fast-paced environment., • Familiarity with CRM systems and call center tools., • Fluent in English and Spanish ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a friendly, reliable, and customer-focused individual looking to make a difference? Join our team as a Customer Service Representative, where you'll play a key role in delivering smooth, satisfying experiences for our clients. In this role, you'll handle customer inquiries, resolve issues efficiently, and represent some of the most respected brands with professionalism and care. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. • ------------- POSITION RESPONSIBILITIES Key Responsibilities: • Handle inbound calls, emails, or chats from customers., • Provide accurate information about products, services, and billing., • Resolve customer complaints and escalate when necessary., • Maintain detailed records of customer interactions., • Follow company procedures and compliance guidelines., • Meet performance goals related to quality, efficiency, and customer satisfaction., • Participate in training and coaching to improve service delivery. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older, • High school diploma or equivalent, • 1+ years of customer service experience, preferably in a contact center., • Strong communication and interpersonal skills., • Ability to multitask and work in a fast-paced environment., • Familiarity with CRM systems and call center tools., • Fluent in English and Spanish CONDITIONS OF EMPLOYMENT All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Qualifications Entry-Level

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a highly skilled and dedicated Credentialed Tax Professional to join our team. The ideal candidate will possess a strong understanding of federal and state tax laws, exceptional attention to detail, and a passion for delivering outstanding service to clients. This role involves providing expert tax advice, preparing accurate tax returns, and supporting clients through complex tax situations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Prepare and review individual federal and state tax returns with accuracy and efficiency., • Utilize government resources, professional tools, and internal expertise to research and deliver clear, accurate tax guidance in everyday language., • Apply company policies, procedures, and best practices to resolve tax-related inquiries and troubleshoot client issues., • Maintain detailed and accurate documentation of all client interactions and case resolutions., • Assist clients with tax planning strategies and identify opportunities for deductions and credits., • Stay current with changes in tax laws and regulations to ensure compliance and provide up-to-date advice., • Collaborate with internal teams to improve processes and enhance the client experience., • Support clients via video, phone, and chat, delivering professional, friendly, and reassuring service., • Ensure all work complies with legal standards, ethical guidelines, and company policies. WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years or older., • High school diploma or equivalent required; Bachelor's degree in Accounting, Finance, or a related field preferred., • Active, unrestricted credential: EA (Enrolled Agent), CPA (Certified Public Accountant), or other recognized Tax Preparer credentials., • Must hold or be able to obtain any required state licenses, certificates, permits, or bonds., • Active PTIN (Preparer Tax Identification Number)., • Recent experience preparing individual 1040 tax returns., • Proficient with tax software and general computer operations., • Must have or be willing to obtain a dedicated, hardwired internet connection. WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an Experienced Accountant to manage financial operations, reporting, and compliance for our BPO business. You'll play a key role in supporting strategic financial decisions. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Prepare monthly, quarterly, and annual financial statements., • Manage accounts payable, receivable, and payroll processes., • Ensure compliance with tax regulations and financial reporting standards., • Support budgeting, forecasting, and variance analysis., • Assist with internal and external audits., • Maintain accurate financial records and documentation., • Collaborate with leadership on financial planning and strategy. Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor's degree in Accounting, Finance, or a related field; CPA or equivalent certification, • 3+ years of accounting experience, preferably in a BPO or service-based industry., • Proficiency in accounting software (e.g., QuickBooks, Sage, Xero)., • Strong attention to detail and analytical skills., • Knowledge of IFRS or GAAP standards. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're looking for enthusiastic individuals who are passionate about delivering exceptional customer service and thrive in a team-oriented environment. Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Key Responsibilities: • Answer inbound calls and respond to customer inquiries., • Provide accurate information regarding products and services., • Resolve customer complaints with professionalism and empathy., • Document all customer interactions in the CRM system., • Follow communication scripts and standard operating procedures., • Meet or exceed performance metrics including call quality and handle time., • Collaborate with team members and supervisors to improve service delivery. Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older., • High school diploma or GED required., • Fluent in English and Spanish (spoken and written)., • Strong verbal and written communication skills., • Ability to multitask and manage time effectively., • Basic computer literacy and typing skills., • Previous customer service or call center experience is a plus. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

Contact Center Support Agent MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking dedicated and compassionate Contact Center Support Agent to join our team. In this role, you will play a vital part in assisting individuals impacted by severe flooding. This position is an excellent opportunity for those who are passionate about providing exceptional customer support and helping communities recover during challenging times. This position involves working on a U.S. Federal Contract, and strict compliance with federal guidelines and protocols is mandatory. Candidates must demonstrate the ability to perform duties with precision and maintain confidentiality at all times. Candidates must pass a Level 2 fingerprint background check. Work Schedule: • Hours of Operation: 7:00 AM to 7:00 PM CST, • Available Shifts:, • 7:00 AM to 4:00 PM CST, • 10:00 AM to 7:00 PM CST, • Flexibility to work assigned shifts is required. Training: • A comprehensive 6-week training program is provided., • Attendance for the full duration of the training is mandatory; no time off is allowed during this period. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Position Responsibilities Key Responsibilities: • Assist callers impacted by severe flooding, providing empathetic and effective support., • Respond to customer inquiries and provide accurate and helpful information., • Resolve customer issues in a timely and professional manner., • Document all interactions thoroughly and accurately., • Maintain confidentiality and handle sensitive information appropriately., • Escalate complex issues to the appropriate department or supervisor as needed., • Provide follow-up communication to ensure customer satisfaction., • Stay informed about company policies, procedures, and service updates., • Participate in team meetings and training sessions to enhance service quality., • Offer feedback and suggestions to improve customer service processes. Candidate Qualifications Wonder if you are a good fit for this position? All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • High school diploma or equivalent; college education is a plus., • Strong communication and problem-solving skills., • Previous customer service experience preferred., • Ability to handle high-stress situations calmly and effectively., • Must pass a Level 2 fingerprint background check. Compensation Details Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What you can expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & benefits that fit your life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Diversity and Equality At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

LOCATION Wichita, KS POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're hiring Spanish Customer Service Representatives to join our Wichita-based team and provide exceptional support to inbound callers. In this role, you'll assist customers with inquiries, payment processing, and dispute resolution while ensuring a smooth and professional experience. This is a great opportunity for individuals looking to start or grow their career in customer service. If you're reliable, detail-oriented, and enjoy helping people, we'd love to meet you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. • ------------- POSITION RESPONSIBILITIES Key Responsibilities: • Handle inbound and outbound calls with courtesy, professionalism, and efficiency., • Listen actively to understand customer needs and provide accurate solutions., • Research internal systems to locate missing information and coordinate with other departments as needed., • Follow client-specific processes, scripts, and compliance guidelines., • Use technology platforms to manage accounts and document customer interactions., • Escalate unresolved issues to supervisors or appropriate teams., • Ensure first-call resolution through effective problem-solving and communication., • Stay current with training materials, system updates, and program knowledge., • Maintain confidentiality and protect customer data., • Meet attendance and scheduling expectations. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older., • High school diploma or equivalent., • Fluent in English and Spanish, • Strong written and verbal communication skills., • Typing speed of 20+ WPM with accuracy., • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)., • Familiarity with Windows operating systems and ability to learn new tools., • Reliable and punctual with a strong work ethic., • Ability to troubleshoot, resolve conflicts, and follow up on customer issues., • Customer-first mindset: empathetic, patient, and responsive., • Ability to multitask, self-manage, and adapt to change., • Team-oriented with excellent interpersonal skills. Preferred • 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles., • Experience in state or federal work environments. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're hiring Spanish Customer Service Representatives to join our Wichita-based team and provide exceptional support to inbound callers. In this role, you'll assist customers with inquiries, payment processing, and dispute resolution while ensuring a smooth and professional experience. This is a great opportunity for individuals looking to start or grow their career in customer service. If you're reliable, detail-oriented, and enjoy helping people, we'd love to meet you! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. • ------------- POSITION RESPONSIBILITIES Key Responsibilities: • Handle inbound and outbound calls with courtesy, professionalism, and efficiency., • Listen actively to understand customer needs and provide accurate solutions., • Research internal systems to locate missing information and coordinate with other departments as needed., • Follow client-specific processes, scripts, and compliance guidelines., • Use technology platforms to manage accounts and document customer interactions., • Escalate unresolved issues to supervisors or appropriate teams., • Ensure first-call resolution through effective problem-solving and communication., • Stay current with training materials, system updates, and program knowledge., • Maintain confidentiality and protect customer data., • Meet attendance and scheduling expectations. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older., • High school diploma or equivalent., • Fluent in English and Spanish, • Strong written and verbal communication skills., • Typing speed of 20+ WPM with accuracy., • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)., • Familiarity with Windows operating systems and ability to learn new tools., • Reliable and punctual with a strong work ethic., • Ability to troubleshoot, resolve conflicts, and follow up on customer issues., • Customer-first mindset: empathetic, patient, and responsive., • Ability to multitask, self-manage, and adapt to change., • Team-oriented with excellent interpersonal skills. Preferred • 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles., • Experience in state or federal work environments. CONDITIONS OF EMPLOYMENT All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Qualifications Entry-Level

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring call center insurance agents who are positive, persuasive, and have the drive to succeed. In this role, you will provide full lifecycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services and best solutions to meet their personal financial needs. A Property and Casualty license is required for this role. This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Primary contact for inbound/outbound sales via multiple channels, • Apply underwriting and eligibility guidelines to correctly price, and bind, policies according to established procedures, • Demonstrates a commitment to customer service, adding new customers while maintaining service levels and looking for multi-lining opportunities with existing accounts, • Leverages sales, marketing, and influence skill set to assist with acquisition and retention of policyholders, • Escalates problems or inquiries as needed, • Utilizes proper procedures and documented knowledge articles to achieve first contact resolution and aides in policyholder retention, • Leverages opportunities to expand customer interactions to learn more about the customers current and future needs, • Uses multiple applications to gather the necessary information and notify business partners regarding messages, inquiries, and claim reporting, • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information; coordinate with other departments to resolve issues as applicable, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer orders in appropriate systems, • Follow all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required): • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience, • All MCI Locations: Must be authorized to work in the country where the job is based., • Subject to the program and location of the position: Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability

LOCATION Wichita, KS POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're looking for enthusiastic individuals who are passionate about delivering exceptional customer service and thrive in a team-oriented environment. Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. • ------------- POSITION RESPONSIBILITIES Key Responsibilities: • Answer inbound calls and respond to customer inquiries., • Provide accurate information regarding products and services., • Resolve customer complaints with professionalism and empathy., • Document all customer interactions in the CRM system., • Follow communication scripts and standard operating procedures., • Meet or exceed performance metrics including call quality and handle time., • Collaborate with team members and supervisors to improve service delivery. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older., • High school diploma or GED required., • Fluent in English and Spanish (spoken and written)., • Strong verbal and written communication skills., • Ability to multitask and manage time effectively., • Basic computer literacy and typing skills., • Previous customer service or call center experience is a plus. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We're looking for enthusiastic individuals who are passionate about delivering exceptional customer service and thrive in a team-oriented environment. Join our team as a Call Center Representative. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. • ------------- POSITION RESPONSIBILITIES Key Responsibilities: • Answer inbound calls and respond to customer inquiries., • Provide accurate information regarding products and services., • Resolve customer complaints with professionalism and empathy., • Document all customer interactions in the CRM system., • Follow communication scripts and standard operating procedures., • Meet or exceed performance metrics including call quality and handle time., • Collaborate with team members and supervisors to improve service delivery. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older., • High school diploma or GED required., • Fluent in English and Spanish (spoken and written)., • Strong verbal and written communication skills., • Ability to multitask and manage time effectively., • Basic computer literacy and typing skills., • Previous customer service or call center experience is a plus. CONDITIONS OF EMPLOYMENT All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Qualifications Entry-Level

LOCATION Wichita, KS POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking dedicated and compassionate Call Center Agent to join our team. In this role, you will play a vital part in assisting individuals impacted by severe flooding. This position is an excellent opportunity for those who are passionate about providing exceptional customer support and helping communities recover during challenging times. This position involves working on a U.S. Federal Contract, and strict compliance with federal guidelines and protocols is mandatory. Candidates must demonstrate the ability to perform duties with precision and maintain confidentiality at all times. Candidates must pass a Level 2 fingerprint background check. Work Schedule: • Hours of Operation: 7:00 AM to 7:00 PM CST, • Available Shifts:, • 7:00 AM to 4:00 PM CST, • 10:00 AM to 7:00 PM CST, • Flexibility to work assigned shifts is required. Training: • A comprehensive 6-week training program is provided., • Attendance for the full duration of the training is mandatory; no time off is allowed during this period. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. • ------------- POSITION RESPONSIBILITIES Key Responsibilities: • Assist callers impacted by severe flooding, providing empathetic and effective support., • Respond to customer inquiries and provide accurate and helpful information., • Resolve customer issues in a timely and professional manner., • Document all interactions thoroughly and accurately., • Maintain confidentiality and handle sensitive information appropriately., • Escalate complex issues to the appropriate department or supervisor as needed., • Provide follow-up communication to ensure customer satisfaction., • Stay informed about company policies, procedures, and service updates., • Participate in team meetings and training sessions to enhance service quality., • Offer feedback and suggestions to improve customer service processes. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • High school diploma or equivalent; college education is a plus., • Strong communication and problem-solving skills., • Previous customer service experience preferred., • Ability to handle high-stress situations calmly and effectively., • Must pass a Level 2 fingerprint background check. CONDITIONS OF EMPLOYMENT All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Job Description At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives! Job Summary • Produce within the assigned territory and achieve satisfactory sales results and submissions of OneAmerica/AUL products., • Meet renewal objectives as established by the home office., • Provide acceptable levels of service to producers and clients., • Assist the Regional Vice President in the development and implementation of the RGO marketing plan. Operate within the RGO budget., • Conduct sales and product seminars as necessary., • Attend regularly scheduled manager one on ones and office meetings to help identify patterns, areas for improvement, and find ways to provide better experiences for our brokers and their clients. Remote setups use video technology and meet in person on a regular cadence., • Manage assigned territory to achieve net quote activity levels that meet selling objectives, • Use Group Market Share, MiEdge, and Salesforce data effectively to expand market presence and increase sales production., • Develop a plan to achieve case activity targets that aligns to our core strategy., • Responsible for recruiting sales representatives and account managers in the assigned market. Job Requirements Required Education and/or Certifications • Bachelor's Degree or any combination of education and experience which would provide an equivalent background., • Life and Health license Recommended Education and/or Certifications • Proficient in Microsoft Office suite Required Work Experience • 5+ years of sales experience in Employee Benefits and/or related sales and marketing experience. Salary Band: S07 This selected candidate will be expected to work remote. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration. Consistent with applicable pay transparency laws, we disclose the compensation for this position. The actual compensation will be determined by factors such as education, experience, geographical location, and other job-related factors permitted by law. This role combines a $50,000 base salary with a monthly incentive compensation program that rewards performance and enables strong earning potential based on sold business with uncapped income potential. We offer a comprehensive total rewards package designed to support you both at work and at home. Full‑time and part‑time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to: • Medical & prescription, dental, vision insurance, • Health Savings Account & Flexible Spending Accounts, • Paid Time Off, • 10 weeks 100% paid parental leave (after completing 12 months of employment), • 401(k) Plan with company match, • Pension Plan, • Company paid life & disability insurance, • Wellness Program & Company paid employee assistance program, • Clinic access subject to location (Indianapolis, Charlotte, Cincinnati) If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York. Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Disclaimer: American United Life Insurance Company (“OneAmerica Financial”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law. For all positions: Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered. To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Join our fast-growing team and take the next step in your HR career! We’re looking for an experienced Human Resource Generalist to support and implement key people initiatives, foster positive employee relations and retention, ensure compliance with state and federal regulations, and provide comprehensive HR support across the organization. The ideal candidate is a confident communicator, personable, creative, dependable, and driven. Previous experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Maintain accurate and timely entries in HRIS systems, • Ensure consistent and fair application of HR policies and procedures, • Conduct audits and compliance checks, including payroll and reporting verifications, • Maintain employee records in accordance with legal requirements, • Communicate and implement updates to HR policies and procedures, • Align HR strategies with business goals and recommend improvements, • Promote employee engagement through a proactive, hands-on approach (including remote interactions), • Handle employee relations matters, including conflict resolution and problem-solving, • Adapt to a dynamic and evolving work environment influenced by economic and policy changes, • Drive innovation in HR practices and continuous process improvement, • Lead initiatives related to employee relations, retention, and recognition, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • 2+ years of experience as an HR Generalist, • Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience), • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills, • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Ability to prioritize tasks and meet deadlines efficiently PREFERRED QUALIFICATIONS: • Experience in military or government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification