Sales Operations Business Partner, Strategic Partnerships
5 days ago
Morrisville
Job DescriptionDescriptionAbout this opportunity The Align Sales Operations team is seeking a Sales Operations Business Partner to support the Strategic Partnerships organization across the US and Canada. This role will serve as the primary operations partner to Strategic Partnerships, enabling scalable growth, protecting revenue integrity, and establishing the systems and governance required to support Align’s expanding partner ecosystem. This individual will work closely with Strategic Partnerships leadership, Business Development, and cross‑functional partners including Pricing, Finance, Legal, Customer Care, and IT. The role blends hands‑on operational execution with process design, data stewardship, and continuous improvement to support complex partnership models at scale. About Special Markets and Alternative DSOs Align’s Strategic Partnerships program supports large, complex partner organizations—including DSOs, OSOs, corporate groups, and other strategic entities—who partner with Align to drive mutual growth. This rapidly growing segment represents many of Align’s largest and most strategic customers and was established as a core pillar of Align’s global strategy in 2022. Growth is driven through new partner acquisition as well as expansion via affiliate growth, acquisitions, and same‑store performance. Role expectationsServe as the Operations Business Partner for Strategic Partnerships • Partner closely with Strategic Partnerships Business Development teams to support prospecting, financial modeling, contracting, CRM data integrity, and account health in a rapidly evolving and often ambiguous operating environment., • Own end‑to‑end management of Strategic Partnership doctor and account rosters in Salesforce, including doctor matching by unique ID, group affiliation tracking with effective dates, and ongoing add/remove cadence tied to promotions and eligibility., • Define and operationalize onboarding, patient transfer, and off‑boarding processes for partners and affiliates, ensuring accuracy and scalability as partnership models evolve., • Build and manage cohort structures to enable standardized performance measurement and ROI analysis, developing new measurement frameworks as partnership programs launch., • Design, execute, and track Strategic Partnership promotions and enrollments, including voucher and promo code requests, terms & conditions submissions, and Salesforce enrollments, establishing governance models from the ground up where needed., • Own operational visibility and tracking for billing, invoicing, credits, rebills, and subscription corrections related to partnership agreements through final resolution., • Support the development, execution, and tracking of sales contracts for Strategic Partnership accounts., • Maintain an accurate and standardized internal contract repository with all relevant documentation., • Develop and maintain tools to monitor contractual compliance, growth targets, and program requirements, partnering with Strategic Partnerships to resolve gaps., • Design and build foundational operational processes as this segment of the business launches, operating effectively with limited precedent and evolving requirements., • Identify opportunities to improve operational efficiency, data quality, and cross‑functional workflows supporting Strategic Partnerships., • Provide interim ownership for exception‑based workflows, with a focus on stabilization, documentation, and transition to scalable, self‑service solutions., • Bachelor’s degree or equivalent work experience, • 4–6 years of experience in Sales Operations, Revenue Operations, or business process optimization supporting complex sales models, • Strong Salesforce.com experience across reporting, CRM data management, account structures, and operational workflows, • Ability to manage multiple priorities in a fast‑paced, cross‑functional environment with changing requirements, • Excellent attention to detail and comfort working across multiple systems and stakeholders, • A proactive, solutions‑oriented mindset with the ability to independently drive issue resolution, • Strong written and verbal communication skills, • Strategic problem‑solving ability, with curiosity and initiative to define solutions and engage the right partners, • Strong analytical skills with intermediate Excel proficiency (formulas, lookups, pivots) and experience building KPI dashboards, • Financial discipline and business acumen related to pricing, margin, P&Ls, and ASP protection, • Ability to work independently with minimal supervision in a dynamic environment General Description of All BenefitsWe are pleased to provide a general description of the benefits Align offers to full-time employees in this position. Family Benefits. Align offers employees and their eligible dependents medical (with a Health Savings Account option for some plan offerings), dental, and vision in accordance with those plans. Align also offers to employees: • Discounts on Invisalign and Vivera to employees and their eligible dependents after 90 days of employment, • Back-up Child/Elder Care and access to a caregiving concierge, • Family Forming Benefits – Available to Employees, and their spouse or domestic partner, covered under one of Align’s health plans, • Breast Milk Delivery and Lactation Support Services, • Employee Assistance Program, • Hinge Health Virtual Physical Therapy – Available to all employees and eligible dependents (age 18+) enrolled in an Align medical PlanEmployee benefits. Align offers its employees:, • Short-term and long-term disability insurance in accordance with those plans., • Basic Life Insurance and Accidental Death and Dismemberment. Voluntary Supplemental Life Insurance for Employee, Spouse/Domestic Partner, and Child(ren) are available for purchase in accordance with those plans., • Flexible Spending Accounts – Employees may be eligible to participate in a health care account (including a limited health FSA if enrolled in a HDHP), dependent care account, and a pre-tax commuter benefit plan., • 401k plan (with a discretionary Company match of 50% up to 6% of eligible earnings up to a maximum match of 3%.). Employer match vests after two years – 25% year one and 100% at year two. Align offers traditional, Roth, and after-tax options., • Employee Stock Purchase Program (Employees must work 20 hours or more and be employed on purchase date to be eligible)., • Paid vacation of up to 17 days during the first full year of employment (currently accrued at the rate of 5.24 hours each pay-period), which carries over to a maximum cap of 30 days. Annual paid vacation time accrual increases based on tenure. Both exempt and non-exempt employees who work 32 hours or more per week receive prorated vacation accrual based on their regularly scheduled work hours and tenure., • Sick time is accrued throughout the year at the rate of one hour for every thirty worked. Employees can carry over unused sick leave each year, up to a maximum balance of 80 hours., • 11 Company-designated paid holidays throughout the year., • If employed for at least 12 consecutive months, Align will grant up to 6 weeks of paid Parental Leave. If employed for less than 12 consecutive months, Align will grant up to 4 weeks of paid Parental Leave. All parental leave must be completed within one year of the birth or placement of the child. Parental leave is in addition to any state and/or local parental leave benefits. Three days of paid bereavement leave. In some cases, due to travel the amount of paid leave may be extended to 5 paid days off. To the extent applicable state or local law offers more generous benefits, Align complies with any such law., • Non-exempt employees will receive full pay for up to 10 days of jury duty. Exempt employees will receive their full salary during any week they serve and perform any work. Other insurance such as legal, critical illness, voluntary accident, long-term care, auto, home and pet insurance are available for purchase. To the extent applicable state or local law offers more generous benefits, Align complies with any such law.