Inside Sales Rep - New York
4 months ago
New York
Job Description Position Summary: The Inside Sales Representative will report to the NY Branch Manager and work closely with the Aftermarket Sales Manager to accomplish annual aftermarket sales goals. This position focuses on providing responsive customer service, accurate quotations, efficient order management, and warranty claim processing while maintaining strong communication with customers, the factory, vendors, and internal teams. This is a semi-hybrid role, with the expectation of being in the office 4 days per week, 1 day remote and spending approximately 15–20% of total time in the field. The ideal candidate will be organized, technically inclined, and capable of managing and reprioritizing tasks in a dynamic environment. The incumbent should be a friendly, and proactive and effective communicator who can establish clear expectations with customers, manage multiple responsibilities, and contribute to building strong, lasting relationships. They should be customer-oriented, fast learners, and willing to learn on the job. Key Responsibilities: Quoting & Opportunity Management • Prepare and issue quotes for aftermarket parts., • Enter and track all opportunities in the CRM system., • Respond to customer inquiries regarding new and existing orders., • Provide updates on order status, tracking, and delivery schedules., • Maintain close communication with the manufacturing plant and vendors to confirm lead times, address obstacles, and resolve delays., • Work in tandem with the NY Sales team to drive territory sales efforts., • Participate in customer site visits and inspections (approx. 15–20% of time)., • Assist with outside sales activities by documenting opportunities and ensuring smooth follow-up., • Process warranty claims in collaboration with the NY Sales team ensuring accurate documentation and timely resolution., • Ability to climb ladders and work at heights during site visits., • Comfortable working on rooftops and cooling towers., • Trade school minimum. Bachelor’s degree preferred, ideally in Engineering, Business, or related field., • Prior experience in sales support, customer service, or order management required., • Experience using SAP., • Knowledge of HVAC systems, cooling towers, or industrial equipment is a plus but not required., • Strong organizational skills with attention to detail and follow-through., • Proficiency in Microsoft Office (Excel, Word, Outlook); familiarity with ERP/CRM systems a plus., • Competitive base salary., • Comprehensive healthcare package including medical, dental, and vision coverage., • 401(k) plan with company match., • Quarterly bonus eligibility based on meeting aftermarket sales goals., • Hybrid schedule: in-office 4 days per week and 1 day remote work. Full attendance required for the first 3 to 6 months., • Local travel within NYC and surrounding boroughs (15–20% of time)., • Combination of office and field environments; occasional exposure to noise, heat, and weather conditions. We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the estimated hourly rate range for this position is $75,000 - $90,000 and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate’s experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. At SPX, it is not common for individuals to be hired at the higher end of the range, and compensation decisions depend on a variety of factors. This position is eligible to participate in a discretionary bonus, subject to the rules governing the plan. SPX offers a variety of benefits, including health benefits, 401K retirement with a company match, and flexible time off. More information about our benefits can be found on the “Rewards and Benefits” section of our career page. Company DescriptionAt SPX Corporation, what’s in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees’ personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX Corporation’s benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results. WORKING AT SPX Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.At SPX Corporation, what’s in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees’ personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX Corporation’s benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.\r\n\r\nWORKING AT SPX\r\nOur work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.
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