Front Desk Agent
18 days ago
Westminster
Job Description Job description: The Front Desk Sales Agent provides excellent customer service support to The Camp Transformation Center guests, members, and staff. This includes greeting every guest and member as they arrive at The Camp. The Front Desk Sales Agent is the “Face of the Company” and is the extraordinary, friendly staff member that clients and members love to see. Essential Duties and Responsibilities: • Responsible for all front desk operations, • Monitor incoming inquiries and ensure proper check-in procedures are followed, • Assist and direct guests and members, • Data entry and daily inventory check/restocking., • Assist Camp Director and/or Administrative Director with membership sales & enrollment, • Assist in selling The Camp merchandise & supplements, • Responsible for delivering The Camp service promise; contribute to running a clean, friendly, and well-maintained location, and execute the team member basics of being on time and complying with the dress code, • Ensure a safe and secure location, • Greet all incoming members in a positive & friendly manner, • Follow all check-in procedures, • Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages., • Handle member service issues such as new membership enrollment, change of address, questions regarding billing and payments, etc., • Keep the front desk area and lobby clean, clutter free, and orderly/organized, • Disinfect/sanitize high-touch areas between every class, • Clean and organize lobby and gym area, • Perform safety checks during the shift to ensure the club is secured and safe, • Record equipment, facility, and janitorial issues and report to the Administrative Director/Camp Director, • Read and be familiar with all Camp communications policies and procedures, • Ensure required forms are available, and completed and processed properly, • Inventory Front Desk supplies (including first aid kits) and report to Camp Director when supplies are low, • Data Entry, • Inbound and outbound phone calls, including appointment scheduling, tours, and membership sales, • Social media posting Knowledge, Skills & Abilities: • Strong customer service skills, • Strong communication skills both oral and written, • Organization skills, • Attention to detail, • Must be able to sell memberships and products, • Employee discount, • Flexible schedule, • Professional development assistance, • Evening shift, • Morning shift, • English (Required), • Night Shift (Required), • Day Shift (Required)