1000+ Best sales representative Jobs in Kansas City, Missouri (February 2026) - page 3

Account Coordinator

4 days ago

Kansas City

Job Description Position Summary The overarching responsibilities of the Account Coordinator are onboarding, retaining, and growing assigned clients. The Account Coordinator will work to ensure successful onboarding of customers they are assigned to implement. This will require diligent effort to promote positive wins within an account, and a keen awareness of ways one can prevent situations that upset the customer. The customers within a Coordinator’s portfolio of accounts will likely consist both of accounts they have implemented as well as accounts that have transitioned to them. The Account Coordinator will strive to retain all their accounts. Showing urgency in resolving a customer’s concerns are of utmost importance, and accounts assigned to this individual should view them as an advocate, advisor, and friend. The Coordinator will make proactive calls and emails to their customers to grow and maintain the relationship, and in approved situations will travel to be onsite with the customer. An Account Coordinator will become familiar with their client’s business and will hold transportation reviews with designated customers on a scheduled basis. An Account Coordinator should make diligent effort to not only uncover upsell opportunities, but to pursue those opportunities either by themselves or alongside a sales rep or subject matter expert. Essential Duties and Responsibilities Duties include but are not limited to the following: • Encompass the Mission! Work effectively with the eShipping teams and individuals, consistent with our Mission, Five “E” Philosophy, and Core Values, • Assist with the Onboarding, Management, or Growth Initiatives on all accounts assigned to you, • Have a thorough knowledge of eShipping’s products and services, • Act as a support contact for your customers’ escalations and voice their challenges and expectations internally as needed, • Establish broad and deep relationships at multiple levels within the customer; ranging from day-to-day points of contact to C-Suite, • Connect with all levels of the customer’s business (Accounting, Shipping, Executives, Etc.), • Conduct Transportation Reviews with designated customers on a scheduled basis, • Identify and pursue upsell opportunities, • Conduct proactive outbound calls to assigned clients, • Strive for 100% customer retention, • Help identify factors which influence business performance and recommend actions to improve profitability and/or enhance revenue for eShipping, • Using Power BI analytics, identify and execute opportunities to improve Customer performance in various KPIs, • Assist Account Management Team on special projects and with key accounts, • Understand TMS and Power BI and be able to train and support assigned customers, • Work with internal groups on at-risk accounts to resolve any potential problems within, • Other duties as assigned Required Skills and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Excellent customer service, time management, and teambuilding skills, • Ability to work independently with minimal leadership oversight, • Ability to effectively interact with other employees of the organization, • Excellent customer service, time management, and prioritization skills, • Excellent oral and written communication skills in person and via phone, • Ability to understand, interpret, and explain complex and abstract issues and respond appropriately, • Able to utilize sound, independent judgment and make responsible decisions and recommendations, • Excellent follow-through and detail orientation, • Able to effectively utilize computer programs including Word and Excel and transportation management system Minimum Education and Experience • Appropriate industry experience, • Bachelor’s degree or equivalent experience Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. • Physical Demands: While performing the duties of this job, the employee is regularly required to remain in a stationary position for at least 50% of the time. The employee needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The general level of physical activity would be defined as sedentary. The employee is regularly required to operate a computer and other office productivity machinery, such as a calculator, telephone, copy machine, and printer. Some movements of the hands, arms, and wrists may involve repetitive motions. Specific vision abilities required by this job include the ability to detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, and assess various activities and surroundings., • Cognitive/Mental Requirements: While performing the duties of this job, the employee is regularly required to comprehend and use basic language, either written or spoken, to communicate simple and complex information, ideas, and information. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information, and deal with abstract variables for unique or unfamiliar situations. The employee must use problem-solving skills to formulate and apply appropriate courses of action for routine or familiar situations. The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying, and dividing or more complex quantitative calculations., • Work Environment: While performing the duties of this job, the employee is inside a central heat and air-conditioned office building or in their home office environment. The noise level in the work environment is minimal. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee. Duties, responsibilities, and activities may change at any time with or without notice. eShipping LLC is an equal opportunity employer.

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