HVAC Service Manager
2 days ago
Philadelphia
Job Description The Role Manage and develop service technicians while exceeding customer expectations through consistent, high-quality service delivery. The Service Manager sets the daily tone for the department and ensures standards are met every time — even when it’s uncomfortable. Key Responsibilities Leadership & Team Development • Recruit, train, coach, and develop service technicians to meet performance and quality standards., • Transition effectively from peer to leader by enforcing expectations fairly and consistently., • Inspire technicians to achieve individual and departmental goals., • Conduct ride-alongs, one-on-one coaching, and performance reviews., • Monitor technician performance, productivity, and quality metrics., • Work closely with dispatch to ensure the right technician is sent to the right job., • Manage team schedules to meet customer demand and seasonal volume changes., • Review and approve invoices, timecards, option sheets, and customer feedback., • Ensure technicians establish strong customer rapport and recommend appropriate products and services., • Understand sales criteria and coach technicians to meet revenue and performance goals ethically., • Integrate service and sales strategies across departments to drive profitable results., • Address customer issues promptly and professionally., • Culture & Cross‑Department Collaboration, • Partner with Customer Service, Dispatch, and Leadership to support overall business success., • Ensure incentive programs are applied equitably and properly documented., • Bring more energy than you take — setting the tone for professionalism, accountability, and teamwork., • Proven operational experience and strong technical foundation, • Ability to lead former peers with fairness and confidence, • Strong judgment and decision‑making skills in fast‑paced environments, • Highly organized with excellent follow‑through, • Clear verbal and written communication skills, • Ability to build trust, demonstrate empathy, and maintain boundaries, • This role offers meaningful leadership growth, influence, and impact. Success is measured by:, • Technician development and retention, • Consistent customer satisfaction, • Operational discipline and accountability, • Team morale and professionalism