Window and Door Field Service Technician III
hace 15 días
Tampa
Job Description Location: Tampa, FL Company: PGT Innovations (Part of MITER Brands) Schedule: Monday through Friday, starting at 7:30 a.m. Compensation range is between $23.00 to $27.00 PGT is seeking a skilled and customer-focused Window and Door Service Technician III to join our team in Tampa, FL. In this role, you’ll represent PGT professionally while diagnosing and resolving product issues, supporting large-scale projects, and mentoring new technicians. If you’re experienced, safety-conscious, and passionate about delivering excellent service, we’d love to hear from you. Responsibilities: • Serve as a product expert and key contact on large or complex service projects., • Communicate professionally with customers and coworkers, both on-site and via phone., • Diagnose product issues and implement effective repair solutions., • Schedule service appointments and order necessary parts., • Perform complex repairs independently and safely using hand and power tools., • Train and mentor lower-level Field Service Technicians., • Provide feedback to leadership on technician performance and product issues., • Determine warranty vs. installation issues and communicate with distributors as needed., • Maintain accurate documentation of service calls and submit reports promptly., • Ensure job sites are left clean and restored to original condition., • Maintain inventory and cleanliness of service vehicle and warehouse supplies., • Support Team Leader with inspections and coordination when needed. Required: • High school diploma or GED., • 3–5 years of experience in window and door manufacturing or repair., • Strong knowledge of PGT products and warranties., • Clean driving record per PGT’s safe driving policy., • Ability to work independently and in a team setting., • Proficiency with Microsoft Outlook, Word, Excel, and Windows., • Familiarity with iPads and mobile devices for documentation and scheduling., • Excellent communication and conflict resolution skills., • Valid Class D driver’s license., • 2–3 years of PGT-specific service experience., • Bilingual in English and Spanish (especially in areas with high Spanish-speaking populations). Benefits: Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company. • Three comprehensive Medical plan options, • Prescription, • Dental, • Vision, • Company Paid Life Insurance, • Voluntary Life Insurance, • Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance, • Company-paid Short-Term Disability, • Company-paid Long-Term Disability, • Paid time off (PTO), including Vacation, Personal, and paid Holidays, • 401k retirement plan with company match, • Employee Assistance Program, • Teladoc, • Legal Insurance, • Identity Theft Protection, • Pet Insurance, • Team Member Discount Program, • Tuition Reimbursement