Scrum master jobs in New York, NY - Page 2Create job alerts

Job Description ServiceNow BSA Responsibilities ● Translate user requests into clear, well-defined epics and user stories using technical language that the development team can understand ● Partner with ServiceNow users to analyze current workflows, development needs, and ServiceNow system usage, to drive solutions and continuous improvements ● Develop a detailed understanding of business user requirements and apply standard methodologies of ServiceNow and Service Delivery to help craft efficient solutions ● Design and maintain visual process flows to assist with requirements gathering and process owner signoff ● Monitor the enhancement ticket queue, provide routine support, ensure ticket hygiene, and assign bugs and requests to the appropriate team members for evaluation ● Craft and maintain UAT plans and end-user training materials ● Document and report on project progress, status, and priorities for business partners ● Act as a liaison between the customer, product owner, project manager, and the technical team ● Work closely with business and IT teams to gather requirements via user stories to support ongoing business needs for ServiceNow configuration, implementation, and support ● Assist with, refine and maintain sprints, project plans, and roadmaps ● Work individually and within a team setting to deliver requirements on time and within the scope ● Work on multiple projects simultaneously and complete project activities to minimize project risks and issues in a client services organization ● Proactively research and suggest enhancements and improvements to processes and procedures ● Collaborate with ITSM, ITAM, and ITOM process owners to assist with designing and developing IT solutions using ServiceNow ● Follow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow development ● Assist with simplification and standardization of tools and processes ● Document detailed meeting notes, track action items, and distribute to stakeholders ● Provide excellent customer service ● Act as a SNOW champion to promote awareness and acceptance of the processes and advantages with business owners and peer groups Skills/Experience: ● 3+ years of ServiceNow experience ● 5+ years of relevant work experience ● Knowledge of enterprise IT Strategy, ITIL, and IT Best Practice ● Understanding of various Software Development Lifecycle Methodologies ● Outstanding written and verbal communication skills ● Outstanding attention to detail and organizational skills ● Experience engaging stakeholders to capture and prioritize business needs ● Experience designing ServiceNow catalog items, automations and workflows ● In depth knowledge of ServiceNow ITSM modules and implementations ● Demonstrated ability to act as a liaison between the development team and the business users ● Ability to create constructive relationships, influence, and communicate across various organizational teams, both technical and business focused ● Ability to quickly solve or seek the solution to any problem in a dynamic and constantly evolving environment. ● Outstanding presentation and interpersonal skills, including the ability to interact effectively with senior management ● Excellent teamwork and interpersonal skills ● Experience managing projects with Jira a plus NICE TO HAVE, BUT NOT A DEAL BREAKER ● ServiceNow certification ● ITIL certification ● Scrum Master (CSM) Certification ● Coding experience Company DescriptionTenTek has been in business since 1989 and is recognized as a leading staffing provider of tech professionals to a growing client base.TenTek has been in business since 1989 and is recognized as a leading staffing provider of tech professionals to a growing client base.