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Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Deputy CIO of Networking is a senior leadership role responsible for overseeing and directing the networking infrastructure of the organization. This role involves managing the planning, implementation, and maintenance of network systems to ensure optimal performance, security, and scalability. The Deputy CIO of Networking works closely with the CIO to develop and execute strategic initiatives that align with the organization’s goals and ensures that all networking operations support these objectives. The DCIO will have extensive experience in networking technologies, strong leadership skills, and a deep understanding of emerging trends in network architecture. Key Responsibilities: Strategic Leadership: • Collaborate with the CIO to develop and implement networking strategies that align with the organization’s overall IT roadmap., • Lead the design and deployment of innovative networking solutions to meet the organization's current and future needs., • Network Design and Architecture:, • Design, implement, and maintain the organization's network infrastructure, including LAN, WAN, VPNs, and cloud-based networking solutions., • Evaluate new networking technologies, tools, and systems to enhance performance, scalability, and security., • Plan and deploy network expansions, upgrades, or replacements to meet growing business needs., • Network Operations and Maintenance:, • Ensure the continuous, uninterrupted operation of the organization's network systems, maintaining high uptime and availability., • Monitor network performance, troubleshoot network problems, and perform regular maintenance., • Develop and maintain network documentation, including diagrams, configurations, and procedures., • Security Management:, • Implement and enforce network security protocols, including firewalls, encryption, IDS/IPS systems, and access controls., • Conduct regular security audits, vulnerability assessments, and penetration testing to identify and mitigate risks., • Respond to network security incidents, implementing incident response strategies and reporting breaches when necessary., • Manage network security protocols, including firewalls, intrusion detection/prevention systems, and encryption technologies to protect organizational data., • Network Performance Monitoring and Optimization:, • Use network management tools to monitor bandwidth usage, traffic patterns, and overall network performance., • Optimize network configurations for efficiency, load balancing, and redundancy., • Identify and address bottlenecks or performance issues, ensuring minimal downtime or degradation in network services., • Disaster Recovery and Business Continuity:, • Develop and implement network disaster recovery and business continuity plans., • Ensure data backup, replication, and failover systems are in place to support the recovery of network services during emergencies., • Regularly test disaster recovery protocols and update plans as needed, • Vendor Evaluation and Selection:, • Research and assess potential vendors for networking hardware, software, and services., • Develop evaluation criteria, including reliability, technical support, pricing, and service level agreements (SLAs)., • Contract Negotiation:, • Negotiate terms and pricing with selected vendors to secure favorable contracts., • Ensure contracts comply with city policies and legal requirements., • Performance Monitoring:, • Monitor vendor performance against SLAs and key performance indicators (KPIs)., • Conduct regular performance reviews to ensure vendors meet expectations and address any issues that arise., • Relationship Management:, • Foster strong relationships with vendors to facilitate collaboration and effective communication., • Serve as the primary point of contact for vendor-related inquiries and issues., • Risk Assessment:, • Identify potential risks associated with vendor partnerships, such as cybersecurity vulnerabilities or service disruptions., • Develop strategies to mitigate identified risks and ensure continuity of service., • Stakeholder Collaboration:, • Collaborate with other departments to understand their networking needs and ensure vendor solutions align with those requirements., • Communicate vendor updates and changes to relevant stakeholders. Networking Budget Management: • Budget Development:, • Assist in the preparation of the networking budget, ensuring alignment with organizational goals and strategic plans., • Identify necessary expenditures for network hardware, software, maintenance, and upgrades., • Cost Analysis:, • Analyze current and projected costs associated with networking tools, services, and vendor contracts., • Identify opportunities for cost savings and more efficient resource allocation., • Budget Tracking and Monitoring:, • Monitor budget expenditures and ensure compliance with financial policies., • Provide regular updates on budget status, highlighting any variances and their implications., • Resource Allocation:, • Prioritize spending based on critical networking needs and strategic initiatives., • Recommend reallocating resources as necessary to address changing priorities or unexpected challenges., • Forecasting:, • Develop financial forecasts for future networking needs based on trends, usage patterns, and anticipated growth., • Prepare budget justifications for new projects or initiatives to present to leadership., • Reporting:, • Generate detailed reports on budget performance and vendor expenditures, providing insights into return on investment (ROI) for networking initiatives., • Present findings and recommendations to senior management to support informed decision-making Compliance and Risk Management: • Ensure that all network systems comply with relevant regulatory requirements and organizational policies., • Develop and implement disaster recovery and business continuity plans related to networking to minimize downtime and data loss., • Conduct regular risk assessments and implement measures to mitigate identified risks. Collaboration and Communication: • Operational Responsibilities, • Policy Implementation: Ensure adherence to organizational policies and procedures within the network teams., • Budget Management: Oversee budgets related to team development and network operations, ensuring efficient resource allocation, • Reporting and Analysis: Analyze performance metrics and prepare reports for upper management regarding team effectiveness and network performance., • Collaboration and Communication, • Cross-Department Collaboration: Work closely with other departments to align network goals with overall organizational objectives., • Stakeholder Engagement: Communicate with stakeholders to ensure their needs are met and to gather feedback for continuous improvement., • Collaborate with other IT leaders to integrate networking strategies with broader IT initiatives., • Communicate networking plans, policies, and procedures to stakeholders across the organization., • Serve as a subject matter expert on networking issues, providing guidance and support to other departments as needed., • Innovation and Improvement, • Process Improvement: Identify areas for improvement in network operations and implement innovative solutions., • Technology Utilization: Leverage technology to enhance team performance and operational efficiency.Qualifications, • Network Systems Certification- JNCIP or measurable work experience totaling at least 5 years., • 10 to 15 years of infrastructure and data center experience, with at least 3 years of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders, • Any equivalent combination of education and experience determined to be acceptable by the Office of Innovation and Technology and Human Resources. Additional Information Salary Range: $160,000-$175,000 Salary Range cannot exceed $175,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:

Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The Free Library of Philadelphia (FLP) is one of the largest public library systems in the world. As an important cornerstone of the Philadelphia community, FLP has a mission to advance literacy, guide learning, and inspire curiosity. The long-term vision of the FLP is to build an enlightened community devoted to lifelong learning. For over 100 years, the FLP has championed education in and out of the classroom, providing no cost resources for literacy and learning. The Free Library Information Technology Team Project Manager will manage enterprise projects and processes for IT projects in the Free Library of Philadelphia. The Project Manager will interface with administration and be responsible for defining the scope of work, requirements, and deliverables for projects including timelines and quality control for on‐time and in budget completion of tasks. Candidates for this position should have experience managing projects, supervising and directing the work of small teams, and possess strong communication skills for engaging with a range of stakeholders. The Project Manager will manage projects through all phases of the project lifecycle, starting at intake through closing. Job Description Essential Functions • Coordinate, plan, track and manage projects of a multi‐member team., • Prepare written and oral reports, memos, visualizations and presentations to communicate project objectives or outcomes and the results of spatial or statistical analyses to executives, nontechnical staff, and the public., • Communicate and explain technical issues, spatial concepts, data and methods to non‐technical staff., • Supervise the work of subordinate project team staff including the organization, prioritization, review, evaluation and approval of project deliverables., • Assemble project team, identify needed resources, assign responsibilities, and develop timeframes to facilitate successful completion of project activities and deliverables., • Determine project costs/ensures delivery on time and within budgetary guidelines., • Engage departmental (business or operational) stakeholders to define the objectives, goals, deadlines and deliverables for projects and prioritize ad hoc requests for maps and reports., • Prepare status reports, status summaries and dashboards for presentation to mid and senior level management., • Ensure the complete documentation of projects, datasets and processes., • Coordinate with OIT and FLP IT on the implementation of new technology, innovations or data management policies., • Provide support, coaching and mentoring on project management best practices, as requested for project coordinator associates and business analysts, • Participate in meetings and trainings as required within the department.Qualifications, • Completion of a Bachelor’s degree program at an accredited college or university with a major course work in Computer Science, Information Technology or a closely related field Competencies, Knowledge, Skills and Abilities • Demonstrate leadership qualities such as conflict/issue resolution, the ability to run a project or serve as a project manager on a program team and can ensure a successful project lifecycle., • Excellent communication skills (verbally and in writing) for effective communications with stakeholders and senior business leadership of departments and agencies participating in projects., • Experience managing and coordinating small teams on technical projects., • Experience in project planning and time management for teams., • Ability to create and maintain good working relationships and collaborations while being able to work independently and take initiative., • Experience with technical project requirements gathering., • Experience with project tracking applications including Microsoft Project., • Excellent presentation skills., • Demonstrate strategic thinking and high professional ethics., • The principles of project management, systems delivery life cycle, and budgeting., • IT project management best practices, principles, and techniques., • Proficiency in statistical methods and analysis., • Experience scripting languages including Python., • Experience with concepts and applications of servers, storage, mainframes, monitoring, metrics and performance management, data center facilities management, managed services, and cloud computing., • Active Directory and Sharepoint management. Additional Information Salary Range: $70,000-$85,000 Salary Range cannot exceed $85,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:

Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. The City of Philadelphia’s Office of Innovation and Technology is seeking a visionary and innovative leader for the role of Chief Strategy and Innovation Officer (CSO). This role is essential for addressing the need for enterprise-wide strategic planning and performance management. The CSO will lead the Strategy and Communications division, oversee strategic partners, manage traditional and social media marketing and communications units, and identify ways to highlight the outstanding work produced by the Office of Innovation and Technology (OIT) to the residents. Additionally, the CSO will collaborate with industry partners to elevate the City technologically, creating data-driven strategies and processes while achieving breakthrough results. Job Description Key Responsibilities: 1. Strategic Planning and Execution • Develop, implement, and manage comprehensive strategic plans that align with the City’s mission, vision, and goals., • Collaborate with senior leadership to identify and prioritize strategic initiatives., • Establish performance metrics and dashboards to monitor progress and measure success against strategic objectives., • Lead the development of long-term strategies that enhance organizational effectiveness and efficiency. 2. Performance Management • Oversee the creation and implementation of performance management systems and processes., • Monitor and analyze performance data to identify areas for improvement., • Provide strategic insights and recommendations to improve overall organizational performance., • Ensure alignment between strategic goals and departmental activities. 3. Leadership and Oversight • Lead and manage the Strategy and Communications division, including strategic partners, marketing, and communications units., • Foster a collaborative and inclusive team environment that promotes innovation and excellence., • Mentor and develop staff, promoting professional growth and ensuring high levels of performance. 4. Strategic Partnerships and Innovation • Identify and cultivate strategic partnerships with external organizations, stakeholders, and community leaders., • Collaborate with industry partners to explore and implement technological advancements that elevate the City., • Leverage partnerships to enhance the City’s strategic initiatives and maximize resources., • Represent the City in high-level meetings, conferences, and forums to promote strategic interests and innovation. 5. Marketing and Communications • Oversee the development and execution of comprehensive marketing and communications strategies., • Ensure effective internal and external communication of strategic initiatives and organizational achievements., • Manage public relations efforts to enhance the City’s image and reputation., • Develop and maintain consistent messaging across all communication channels. 6. Community Engagement and Outreach • Identify and implement ways to showcase the great work produced by OIT to the residents of Philadelphia., • Organize and oversee events that highlight OIT’s initiatives and achievements., • Write articles and develop content for traditional and social media to engage the community and promote transparency., • Foster a strong connection between OIT and the residents, ensuring that their needs and feedback are incorporated into strategic planning. 7. Data-Driven Strategy Development • Create and implement data-driven strategies and processes to achieve breakthrough results., • Utilize data analytics to inform decision-making and strategic planning., • Continuously assess and refine strategies based on data insights and performance outcomes.Qualifications Education and Experience • Bachelor’s degree in Public Administration, Business Administration, Strategic Management, or a related field; Master’s degree preferred., • Minimum of 10 years of experience in strategic planning, performance management, and/or organizational development, with at least 5 years in a senior leadership role., • Strong strategic thinking and analytical skills with the ability to anticipate future trends and consequences., • Excellent leadership and team management skills, with the ability to inspire and motivate others., • Superior communication and presentation skills, both written and verbal., • Ability to build and maintain effective working relationships with a wide range of stakeholders., • Demonstrated ability to manage multiple priorities and projects simultaneously., • Visionary leader with a passion for innovation and continuous improvement., • Collaborative and inclusive approach to leadership., • Results-oriented with a strong focus on accountability and performance., • Resilient and adaptable, with the ability to navigate change effectively. Additional Information Salary Range: $160,000 - $175,000 Salary Range cannot exceed $175,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:

Job DescriptionCompany Description A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: Impact - The work you do here matters to millions. Growth - Philadelphia is growing, why not grow with it? Diversity & Inclusion - Find a career in a place where everyone belongs. Benefits - We care about your well being. The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description As the nation’s 5th largest city, we are offering a unique opportunity to work with a specialized team of creative individuals responsible for delivering innovative design concepts for over 40+ departments within the City of Philadelphia. While working directly with the Mayor’s Office of Communication, the Web & Creative Services Group generates over 300+ print concepts, digital advertisements and video productions annually, ranging from promotional flyers, brochures, annual reports, front-end website design concepts, application UX/UI designs, social media graphics, digital signage, live action videos, vector animations, script writing, video editing and pre- and post-production video work. The Creative Design Specialist is responsible for creating high-quality graphic design that strengthens brand identity and communicates messages effectively across digital and print platforms. This role requires strong visual design skills, creative problem-solving, and the ability to manage multiple projects from concept through completion while collaborating with colleagues and stakeholders. Key Responsibilities: • Design and produce creative assets for campaigns, presentations, reports, marketing materials, social media, and web applications., • Develop strong visual concepts that communicate ideas clearly and align with organizational goals., • Apply advanced graphic design skills in layout, typography, and color theory to create polished, professional work., • Adapt designs across formats to ensure visual consistency across print and digital channels., • Incorporate illustration and original artwork into projects when appropriate to enhance creativity and storytelling., • Ensure brand consistency through use of established design systems, templates, and style guides., • Collaborate with cross-functional teams to interpret project needs and deliver solutions on time., • Stay current with graphic design trends, tools, and best practices, applying new techniques to elevate creative output., • Provide feedback and guidance to junior designers or interns when applicable., • Graphic Design Expertise: Strong foundation in layout, typography, color theory, and composition., • Creative Execution: Ability to develop visually compelling and professional designs that align with brand identity and project goals., • Illustration Skills: Digital or traditional illustration abilities highly desirable, with the capability to integrate hand-drawn or vector artwork into design projects., • Technical Proficiency: Advanced skills in Adobe Creative Cloud (Illustrator, Photoshop, InDesign); familiarity with Figma and other collaboration tools helpful but not required., • Production Knowledge: Understanding of preparing files for both print production and digital publishing., • Project Management: Strong organizational skills with the ability to manage multiple projects, prioritize tasks, and meet deadlines., • Collaboration & Communication: Skilled at presenting ideas, explaining design choices, and incorporating feedback in a constructive manner., • Professional Mindset: Self-motivated, detail-oriented, and able to thrive in both independent and team environments.Qualifications Education • Bachelor’s degree in Graphic Design, Visual Communication, Illustration, or related field (or equivalent professional experience)., • 2–4 years of professional design experience in an agency, corporate, or in-house creative environment., • 10+ years of experience in creative services, digital design, and visual communications., • 5+ years in a creative leadership role, including direct management of teams., • Demonstrated experience leading large-scale web and digital design projects, ideally for public service or civic tech., • Strong portfolio that includes branding, campaign work, and UI/UX projects., • Familiarity with design systems, wireframing tools (e.g., Figma), and accessibility best practices., • Knowledge of government, nonprofit, or mission-driven environments is preferred. Additional Information Salary Range: $65,000 - $72,000 Starting salary to be determined based on experience and qualifications. All applications should include the following: • Cover Letter clarifying your interest and qualifications for the role. Work Setting: in-person (onsite) Discover the Perks of Being a City of Philadelphia Employee: • We offer Comprehensive health coverage for employees and their eligible dependents, • Our wellness program offers eligibility into the discounted medical plan, • Employees receive paid vacation, sick leave, and holidays, • Generous retirement savings options are available, • Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness., • Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails. *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to .

Job Description The Study at University City is currently seeking organized and detailed oriented Security professionals to join our team! Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences. Responsibilities • Carry out inspections on the premises to ensure everything is in order., • Check-in vendors and deliveries. Ensure vendors have the appropriate escort throughout the back areas of the hotel., • Responsible for monitoring the CCTVs. Work with the Director of Engineering to identify vulnerable spots of the CCTV., • Investigate accidents, thefts, and other safety concerns pertaining to guests and coordinate with Human Resources for team members., • Maintain and monitor lost and found processes and procedures., • Responsible for key maintenance, conduct departmental key control audits, and maintain key control records., • Maintain emergency safety procedures., • Prepare reports on all activity that takes place in the hotel., • Responsible for reporting incidents to the appropriate channels. Fundamentals • Education: High school diploma or general education degree (GED)., • Experience: 5+ years in a similar role., • Flexibility to work any shift, including evenings, weekends, and holidays, as dictated by business needs., • Basic knowledge of Microsoft Excel, Word, and Outlook., • Excellent verbal and written interpersonal communication skills., • Proficiency in English required; a second language is desirable., • Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities., • Ability to positively communicate and interact with all hotel departments, external vendors, and guests., • Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs., • Ability to stand for long periods of time., • Study Hotels is a drug free workplace. Pre-employment drug test and background check required. About Us The Study at University City, the second property of the Study Hotels brand, is located at the crossroads of the University of Pennsylvania and Drexel University in the heart of University City in Philadelphia, PA. The 212-room hotel features areas of discovery and connection placed throughout for purposeful guest interaction, including three custom designed museum cases showcasing artifacts from nearby museums, custom writing desks complete with postcards to encouraging guests to connect with family and friends postage free, and a European-inspired café. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living. The Study at University City offers CO-OP Restaurant & Lounge, an energetic restaurant featuring great food and spirited hospitality positioned at the bustling corner of 33rd and Chestnut Streets. Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our 401(k) plan and Employee Assistance Program. Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law. Powered by JazzHR 333KqvCAh6

Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Associate Systems Engineer is a junior level position responsible for maintaining, testing, and analyzing City platform services to enable departments and agencies to be productive and meet strategic goals. In this role they will provide operational support for information technology systems, with a particular focus on critical City platforms such as email and collaboration applications from the Microsoft suite. As a member of the Platform Engineering team, this individual will respond to requests and problems directed to the team and administer core services. They may work in on-premises systems, cloud technologies, or both. This position works primarily with Windows, Active Directory, Azure AD, Office365, PowerShell, and other Microsoft technologies along with a few other key platforms used throughout the City. Essential Functions • · Handles tickets assigned by team members or grabbed from the team queue., • · Excellent customer service in working with clients and end-users on tickets, incidents, problems, requirements gathering, and reviews., • · Active participation in all team meetings, including but not limited to stand-ups, knowledge transfers, ticket crushes, bridges and go-lives, incidents and outages, and planning sessions., • · Fosters and maintains relationships with systems and technician staff across the City’s IT community., • · Champions team initiatives, SOPs, and best practices with City staff., • · Provides on-call support on rotation with team for major incidents and outages., • · Joins project teams primarily in a supporting role, with opportunities for growth and technical leadership., • · Creates, shares, and updates regularly automation scripts and automations in the ITSM tool related to job functions and tasks., • · Actively participates in the use, updating, and auditing of the SOP document library the team keeps., • · Routinely utilizes available LMS courses and trainings, as well as personal practices, to stay on the cutting edge of technology and best practices., • · Completes other duties as assigned by manager or technical team lead.Qualifications We care more about what you can do than where you learned how to do it. That said, a bachelor’s degree is a good foundation for the work, and job-related experience around the competencies above is acceptable as well. The ideal candidate will have at least three (3) of experience working within IT, with particular preference given to experience with systems administration, scripting and coding, and Microsoft Office365. Additionally, this role may handle sensitive or confidential data. You must be able to pass an FBI background check and pass related trainings and coursework during onboarding. Competencies, Knowledge, Skills and Abilities • · Experience managing complex systems and servers in an enterprise-level environment., • · Understanding of Windows operating systems, Active Directory, and the Microsoft technology landscape., • · Strong written and oral communication skills, including being able to present ideas in user-friendly, business-friendly and technical language., • · Honed interpersonal skills with a focus on building rapports, listening to clients, and asking quality questions., • · Competence and confidence in customer service skills, including troubleshooting, de-escalation, discussing issues, and providing options for requests and resolutions for issues., • · Proven analytical and problem-solving abilities, including ability to anticipate, identify, and solve critical problems., • · Ability to build effective relationships and strong commitment to working collegially and collaboratively with clients and colleagues at all levels in a diverse and distributed environment., • · Experience in at least one scripting language, PowerShell preferred., • · Experience with PowerBi and DataVerse a plus., • · Familiarity with Windows Server and Linux Oses preferred., • · Knowledge of virtual environments (Hyper V, Azure HCI, vSphere, AWS) desired but not required., • · Understanding of cloud technologies., • · Familiarity with monitoring systems, automation software, and/or scripting environments., • · Experience in state or local government or similar. Experience with nonprofit or education environments may be applicable. Additional Information Salary Range: $65,000 - $80,000 Salary Range cannot exceed $80,000 All applications must include a cover letter. Applications without a cover letter will be considered incomplete. Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:

Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Technical Support Specialist works as part of a highly collaborative group that’s responsible for installation, configuration, and management of desktop and laptop computer systems. In addition to providing desktop support, you will participate in projects such as our ongoing Active Directory migration and multi-factor authentication rollout that require the Technical Support Specialist to learn new technologies and provide support for the creation of new processes for the team. The Technical Support Specialist will report to the Water Information Center Manager. This is a great opportunity for someone looking to increase their technical knowledge and abilities while at the same time using that knowledge to positively impact services for Philadelphia residents. Essential Functions Customer Relations: • Provide 1st tier support to customers, • Answer help desk calls and create tickets in incident tracking system documenting support requests, • Resolve assigned support tickets while keeping end user informed of the status of their request, • Provide support to remote facilities using both remote tools and traveling to various facilities, • Respond to end user inquiries by phone\email\chat, • Create clear and detailed documentation, • Troubleshoot issues with Windows operating systems, printers, and installed software, • Configure laptops and desktops by installing operating system and updating needed drivers and firmware, • Create and deploy images for laptops and desktops, • Install software Skills: • A+ Certification, • Ability to work independently and as a team member, • Excellent communication skills to translate technical language to non-technical personnel and customers, • Excellent customer service skills, • Excellent time-management skills, • Ability to meet multiple competing deadlines, • Ability to overcome obstacles to customer solutions to satisfy customers, • MS Office and other PC software, • Adobe Acrobat, • Web Browsers (Chrome, IE, Firefox), • Windows desktop operating systems, • Software licensing, • Printers, • Remote Desktop, • VPN Software Qualifications • High School Diploma or GED, • Knowledge of PC hardware & A+ certification, • Minimum 2 years of experience in a Desktop Support role Additional Information Salary Range: $45,000 - $59,000 Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website: