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Job DescriptionJob description Sales Manager Job Description A Snapshot of WFS Group: WFS Group is a fast paced, high performance sales agency that provides what is referred to as “done for you sales” services to our clients. Think of a lead generation based marketing agency…. But focused on sales! Put simply, our clients outsource their sales department to us and we sell their services/packages to help them scale faster than ever before while changing as many people’s lives as possible. The main verticals we service are in the online, digital marketing based community with companies that have educational programs that teach high paying skill sets which is referred to as “alternative education.” We sell a range of transformative programs and packages including everything from business consulting programs, to programs that teach people how to invest in real estate, learn mergers and acquisitions and many many more. The world is changing and so is the education space with college application and admission rates down significantly. Bespoke alternative education is a multi billion dollar a year industry and growing, and you can be a part of the gold rush. We believe people’s dream lives are just on the other side of receiving the right information- we’re responsible for getting that to them. Competitive Comp Structure & Earning Potential! Selling Life Changing Products! Managing Top Performing Fully Remote Sales Teams! Position Overview: As an outsourced sales company, one of the main ways we differentiate ourselves is by positioning that we are not just “done for you sales” but rather “done for you sales operations.” The distinction is that while competitors just simply provide the sales talent, we bring a more comprehensive solution that includes sales management and all of our scaling systems. Needless to say, the Sales Manager is a critical role in our sales management infrastructure, and in the overall solution we provide to our clients.. The way our management structure is designed is that each Sales Manager oversees a few key accounts depending on the size, sales volume, and overall workload. This dynamic role varies in day to day responsibilities based on the specific demands of the assigned accounts and the critical areas of focus, but includes overseeing pipeline management, consistently conducting call reviews, evaluating rep performance, ensuring CRM data & reporting accuracy to make projections, identify training & rep development opportunities, and consistently suggesting operational improvements to maximize sales and find new levels of untapped potential for the prospective accounts. You SHOULD apply to this role if: * You have sales management experience managing large teams * You have extensive experience working in lead generation based businesses * You are great at managing the qualitative side of sales (culture, training, rep development) AND quantitative side of sales (data, sales metrics, performance KPIs, and quotas) * You have a bunch of experience driving efficiency through tech stack & process to minimize revenue leakage * You have experience managing sales teams in the high ticket alternative education space (huge plus) * You understand the importance of sales enablement & can help ideate & give input on sales material * You know how to lead and motivate high intensity sales teams * Sales tech and spreadsheets don't stress you out * You understand the importance of establishing a feedback loop with marketing * You’ve had challenges finding your current role exciting * You’re stuck in a mundane repeatable process working in a static environment * You believe in the power of data and use it to make informed decisions * You enjoy fast paced energetic environments * You LOVE learning new things & having fun at the same time You SHOULD NOT apply to this role if: * You are NOT an independent thinker * You don’t have real experience managing sales teams through data & forecasts * You haven’t managed a sales team with at least 5 or more sales reps * If you think it would be lame to help sales teams grow lightening fast * If you can’t learn CRM systems and manage through reports * You are absolutely clueless when it comes to understanding lead generation * You get frustrated easily instead of looking at challenges as a puzzle to solve * You are NOT teachable and do NOT seek personal development * You eat your pizza with ranch (may be flexible on this one) Major Roles & Responsibilities: * Evaluates lead flow ratios and rep capacity on a daily basis * Works closely with marketing teams on lead flow initiatives to ensure profitable return on ad spend for our accounts * Tracks and monitors sales reps’ pipelines to ensure best lead management practices * Consistently managing out of the CRM to find and prevent missed opportunities * Run all daily sales syncs * Create sales trainings for sales training center (STC) * Enforce adherence to sales process SOPs * Reviews and analyzes calls recordings and creates call reviews for training purposes * Helps strategize deals with sales reps to increase sales * Maintains projections and manages sales quotas * Track and evaluate sales rep performance to make data driven decisions * Exemplify the WFS core values & display rep spotlights * Review all end of day reports from sales reps * Attend all account status meetings * Study account offers/product knowledge (training center resident expert) * Communicate staffing needs based on capacity & performance * Assist the CSO & recruiting team in interviewing and hiring new sales reps * Onboarding, training, and ramping new sales reps * Identify sales enablement assets & process improvements * Work with the sales integrators on all data, reporting, & CRM accuracy * Communicate to sales integrator all tech related tasks * Takes complete revenue ownership Job Type: Full-time Pay: $100,000.00 - $175,000.00 per year Schedule: * Monday to Friday Work Location: Remote Compensation Range: $100K - $175K

Job DescriptionFreedom Boat Club - Member Services Administrator Navigate Your Way to Success: Join Our Crew Today! At Freedom Boat Club, you can be a part of the world's largest and fastest growing boat club as we make life better one boat trip at a time. We believe that life is better on the water, and if you have a great attitude, strong customer service skills, and great time-management and organizational skills with a heart for administrative excellence, we would love to have you on our Freedom Dream Team! We are currently looking to hire an amazing team member to help serve our club members with excellence across our 11 locations in the Puget Sound, Lake Washington, and Lake Union. The position is fast paced, fun, and incredibly dynamic, with pay starting at $20 per hour. In addition to interacting with our members, you will have the opportunity to develop your administrative excellence as you answer calls and respond to emails, and much more, at this full-time position (with benefits that include an employee boating membership)! QUALIFICATIONS/RESPONSIBILITES: · Strong Customer Service · High school diploma or GED equivalent · Must be at least 18 years old · Administrative experience preferred · Professional demeanor and attitude · Familiarity with office organization techniques · Well-organized, detail-oriented, able to multi-task · Excellent communication and time-management skills · Proficient with Microsoft Office/Google Business Suite/Familiar with MacBook (or willingness/enthusiasm to learn all these things) · Boating experience or love for boating is a plus · Have a personal mobile device for company communication apps (Slack, ADP, etc.) · Ability to maintain a calm, positive attitude during periods of high activity · Highly effective communication skills and friendly customer service are required · Must be a self-starter and capable of working without direct supervision · High attention to detail · Maintain a clean work area · Always operate with an emphasis on member hospitality · Adhere to all safety and general company policies · Maintain a cooperative, team attitude in working with supervisors and fellow employees · Respond to member calls and emails, and direct inquiries to the appropriate dock/department · Assist with the maintenance of the reservation system (front and back end) among other proprietary and ancillary systems · Compile data and prepare reports, as well as other various emergent tasks · Assist members and staff with all reservation system questions, questions regarding club policy, and general tech help Freedom Boat Club Core Values We consistently endeavor to foster positive professional growth based on a strong set of core values: • Great Attitude, • Excellence, • Teamwork, • Remarkable Service, • Trustworthy We have 7 locations on the Puget Sound throughout Washington, plus 4 locations on Lake Washington and Lake Union! These are the locations that we serve, however our office and admin headquarters are in Seattle proper. • Seattle (x4), • Tacoma, • Edmonds, • Kirkland, • Olympia, • Port Orchard, • Poulsbo, • Everett

Job DescriptionOverview At TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate. Are you someone looking to grow your technical knowledge and expand your ability to interface with customers? If so, this role at a fast-paced, boutique IT firm may be for you. We will build upon your existing knowledge and provide you with the tech training necessary to succeed at TurnPoint, in this role and beyond. You will function as the face of the TurnPoint Technology Helpdesk team including, fielding calls and tickets, assigning tickets, working on tickets, and escalating tech issues as appropriate to managers. Monitor own workflow and project tasks. Be accountable for accurately triaging customer issues, performing technical work, and thorough internal documentation through to successful resolution and closure. Be responsible for escalating key executive and tech issues appropriately to managers. Key Technologies Experience Preferred • Windows 11+, • Apple Operating Systems, • Microsoft 365, including Microsoft Teams and Microsoft Outlook, • Microsoft Azure, • Windows Server, • Asana, • AirtableKey Responsibilities, • Technical & Customer Service Responsibilities: 90%, • Leadership: 8%, • Special Requirements: 2%Technical & Customer Service Responsibilities: 90%, • Triaging customer requests over email and phone, • Dispatching tasks to colleagues, • Scheduling work with customers, • Consulting with customers to determine the severity and impact of their issues, • Creating procurement requests per TurnPoint’s procedures, • Act as liaison between clients and technical staff., • Function as client interface on phones and ticket thread intake including:, • Provide in-office support Monday – Friday, 8AM-5PM PT and periodic after hours work as required., • Perform tech tasks as self-assigned and assigned by tech managers., • Proactively identify, prioritize, diagnose, troubleshoot issues and deliver accurate tech work., • Walk clients through the problem-solving process in plain language terms, on their tech level., • Create, review and maintain tasks owned by self for support of client projects., • Maintain awareness of current work and status, managing tasks through to successful closure., • Create tasks, to contribute to client onsite visits and related meetings., • Ensure proper recording, documentation, and closure of all client inquiries using online tools., • Effectively utilize online tools: ZenDesk, Asana, Airtable, OneNote and other tools as required., • Monitor and update all assigned tickets on a daily basis., • Perform daily client work remotely and onsite at client locations when necessary., • Record and document tech processes to contribute to TurnPoint Tech Manual.Leadership Responsibilities: 8%, • Exemplify and champion superior client communication and service., • Emphasize quality, continuous improvement and high performance., • Enact and champion company policies., • Track, route, and redirect issues to correct resources and internal team for support., • Balance support ticket threads, task execution and project work for timely completion., • Escalate unresolved client queries to the next level of support properly and in a timely manner., • Adhere to workflow best practices: attention to detail, thoroughness, and follow-through., • Train and mentor the tech team. Special Position Requirements: 2%, • Obtain and maintain technical certifications as required., • Other duties as assigned.Physical Demands & Work Environment Equal Opportunity TurnPoint is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. Salary Range Competitive salary commensurate with experience. The salary range for this role is up to $70K. Application Process Interested candidates should apply to this listing. Powered by JazzHR sUyfazmWGz

Job Description Benefits: U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Benefits: The company offers medical, dental, vision, short and long-term disability, life insurance, the ability to participate in 401K and paid time off as applicable. Summary of Position: The Configuration Technician I is responsible for the quality delivery of a multitude of technology-related services. The Configuration Technician I will have an understanding and interest in general computer hardware and software as well as mobile device technology. This position requires initiative and drive to get the job done right and ability to learn from their fellow employees as well as a wish to grow their career and expertise in the technology field are also strongly desired. Essential Functions: • Configuration and deployment of PC's and mobile devices, • Use and navigation of Windows OS and MS Office, • Navigation of folder and file structure, • Renaming of system(s), • Use and navigation of Windows Mobile OS, Apple iOS, and Android OS Administration of Mobile Device Management (MDM) solutions, • Use of endpoint management solutions, • Basic hardware knowledge and troubleshooting a plus, • IT Terminology, • Accurately record and track work as it is being done up to and including:, • Item being asset tagged, • Scanning items into electronic media, • Marking items as complete, • Ensures Accountability, • Tech Savvy, • Communicates Effectively, • Drives Results, • Customer Focus, • Resourcefulness, • Values Differences, • Decision Quality, • Self-development This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 30lbs across the building and/or to other offsite buildings for various project needs. Required Education and Experience: • High School Diploma Degree, • An AA degree in an IT related field strongly preferred, • An A+ Certification is desired but not required, • Technical Skills Working knowledge of Windows OS, • Working knowledge of mobile devices, • High proficiency in Outlook, Word, and Excel required, • Working knowledge of Apple OSX preferred, • Some CMD line experience preferred Written and Verbal Skills, • Must be able to communicate clearly, in English, verbally and electronically (written email), • Ability to work independently with minimal supervision, • Attention to Detail, • Must be able to accurately record and track work as it is being done up to and including:, • Item being asset tagged, • Scanning items into electronic media, • Marking items as complete 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Company car, • Competitive salary, • Dental insurance, • Free uniforms, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development We're seeking a seasoned HVAC Operations Managersomeone who can lead from the field and oversee backend operations. This is a hybrid role combining hands-on HVAC technical work with operations leadership (dispatch, logistics, inventory, training, scheduling, and customer success). Youll report directly to the Owner and help scale the business from the ground up. Responsibilities • Oversee daily field operations and technician dispatching, • Perform advanced diagnostics and complex residential HVAC service, • Manage inventory, parts orders, fleet, tools, and job costing, • Mentor junior techs and enforce safety and quality standards, • Assist with hiring, onboarding, and team training, • Work with software systems (ServiceTitan or similar), • Track KPIs and support strategic business decisionsRequirements, • 5+ years HVAC experience; 2+ years in a leadership or senior tech role, • WA 06A or 06B electrical license preferred, • Familiar with scheduling, dispatch, and service workflow tools, • Strong leadership, communication, and problem-solving skills, • Proven track record in building high-performance teams, • Sales and customer service experience is a plusCompensation & Perks, • Full-time $100k Salary + Quarterly/Performance Bonuses, • Medical, dental, vision, and life insurance, • 401(k) with 4% match, • Paid vacation, holidays, and sick leave, • Tool and boot allowance + Company truck + Phone + Uniform, • Direct path to General Manager role

Job Description ✨✨Office Assistant / Manager✨✨ SmartTalent Kirkland is seeking a detail-oriented and proactive Executive & Administrative Support Specialist to provide comprehensive support across executive, administrative, and operational functions. This role is responsible for ensuring compliance with accounting standards and company policies, maintaining accurate records, and assisting with both internal operations and external customer relations. The ideal candidate is organized, tech-savvy, and comfortable working across multiple departments to keep daily operations running smoothly. TITLE: Office Assistant / Manager LOCATION: Redmond, WA SCHEDULE: During Training: 8am – 3:30pm Monday – Thursday After Training: 9am – 4:30pm Monday - Friday PAY: $25 - $30 will increase to $33 - $38 after training BENEFITS OFFERED: Paid Weekly, Direct Deposit, Affordable Health Care, Full-Time, Career Advancement Opportunities Responsibilities ·Provide executive and administrative support to leadership and staff. ·Ensure compliance with accounting standards and company policies. ·Utilize QuickBooks Desktop, Excel, and Word for financial tracking, reporting, and documentation. ·Navigate customer and government portals and manage general online functions. ·Coordinate and oversee company programs, including: oProduction inventory oLot tracking system oDelivery schedules oCost database management ·Manage purchase order processing, cold storage releases, vendor invoice entry, and customer billing. ·Provide customer service support and build/maintain strong client relationships. ·Oversee license renewals with state and federal agencies. ·Support HR functions, including documentation and compliance needs. ·Assist with USDA, FDA, and WSDA documentation and reporting requirements. Qualifications: ·Proficiency with QuickBooks Desktop, Microsoft Excel, and Microsoft Word. ·Strong organizational and time-management skills with attention to detail. ·Experience working with customer and government portals. ·Knowledge of compliance requirements in accounting and regulatory documentation. ·Excellent communication and interpersonal skills. ·Ability to multitask and prioritize in a fast-paced environment. ·Previous experience supporting HR, accounting, or executive teams preferred. SmartTalent Staffing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected status. #STHMG

Job DescriptionTechnical Specialist Reports to Connor HartlingOverviewAt TurnPoint, a leading Managed Service Provider (MSP), we are pioneering innovative technical solutions that are transforming the ways businesses operate. Are you someone with a background in customer service looking to break into technology? This role at a fast-paced, boutique IT firm may be for you. No previous tech experience is required, just enthusiasm for technology and a desire to help solve issues. We will provide you with the tech training necessary to succeed at TurnPoint, in this role and beyond. You will function as the face of the TurnPoint Technology Helpdesk team including, fielding calls and tickets, assigning tickets, working on tickets, and escalating client flags or tech issues as appropriate to managers. Monitor own workflow and project tasks. Accountable for accurately triaging customer issues, performing technical work, and thorough internal documentation through to successful resolution and closure. Accountable for escalating key executive and tech issues appropriately to managers.Key TechnologiesExperience Preferred • Windows 11+, • Apple Operating Systems, • Microsoft 365, including Microsoft Teams and Microsoft Outlook, • Asana, • AirtableKey Responsibilities, • Technical & Customer Service Responsibilities: 90%, • Leadership: 8%, • Special Requirements: 2%Technical & Customer Service Responsibilities: 90%, • Triaging customer requests over email and phone, • Dispatching tasks to colleagues, • Scheduling work with customers, • Consulting with customers to determine the severity and impact of their issues, • Creating procurement requests per TurnPoint’s procedures, • Act as liaison between clients and technical staff., • Function as client interface on phones and ticket thread intake including:, • o Provide in-office support Monday – Friday, 8AM-5PM PT and periodic after hours work as required., • o Perform tech tasks as self-assigned and assigned by tech managers, including but not limited to:, • Triaging tickets out to technical resources for them to work on, • Answering the phone to create tickets and/or triage callers to a technical resource., • Performing audits of our security policies (TurnPoint Security Package), including documenting evidence that polices are correctly configured, • Creating and licensing new users and performing changes for existing users, • Computer setup for new hires/replacement computers, • Shipping and receiving equipment, and ensuring inventory is updated, • Traveling to clients' offices for troubleshooting, equipment delivery/setup, and more, • o Proactively identify, prioritize, diagnose, troubleshoot issues and deliver accurate tech work., • o Walk clients through the problem-solving process in plain language terms, on their tech level., • o Create, review and maintain tasks owned by self for support of client projects., • o Maintain awareness of current work and status, managing tasks through to successful closure., • o Create tasks, to contribute to client onsite visits and related meetings., • o Ensure proper recording, documentation, and closure of all client inquiries using online tools., • o Effectively utilize online tools: ZenDesk, Asana, Airtable, OneNote and other tools as required., • o Monitor and update all assigned tickets on a daily basis., • o Perform daily client work remotely and onsite at client locations when necessary., • o Record and document tech processes to contribute to TurnPoint Tech Manual.Leadership Responsibilities: 8%, • Exemplify and champion superior client communication and service., • Emphasize quality, continuous improvement and high performance., • Enact and champion company policies., • Track, route, and redirect issues to correct resources and internal team for support., • Balance support ticket threads, task execution and project work for timely completion., • Escalate unresolved client queries to the next level of support properly and in a timely manner., • Adhere to workflow best practices: attention to detail, thoroughness, and follow-through., • Train and mentor the tech team. Special Position Requirements: 2%, • Obtain and maintain technical certifications as required., • Other duties as assigned.Physical Demands & Work Environment, • Ability to move equipment and lift 50 lbs. as required.SummaryAt TurnPoint, you'll be part of a team that values collaboration, innovation, and diverse perspectives. We believe in continuous learning and invest in the growth of our employees, including continuous growth and professional development. Benefits Our comprehensive benefits package includes 2 weeks of paid time off, 100% employer-covered health insurance, Flexible Savings Account, 401K eligibility after 6 months, and more, and we offer flexible work arrangements. Job Location This role is located in Seattle, WA and is an in-office role. Equal Opportunity TurnPoint is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences. Pay Range Competitive pay, commensurate with experience. The pay range for this role is $22.76 - $26.04 per hour. Application Process Interested candidates should submit their application. Powered by JazzHR 4tCLa5dbeW

Job Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: We are seeking Technical Support Specialists to provide top-notch customer support for Zenoti's VOIP solution, Hyperconnect. You will work from our Seattle-area HQ, interfacing with customers to troubleshoot real-time communication issues, investigate network and browser-based problems, and guide customers through critical voice workflows. Your role will directly impact business continuity for clients and ensure the reliability of Hyperconnect during daily operations. This is a high-visibility role working on a high-growth product. Key Responsibilities • Provide technical support to customers using Hyperconnect, with a focus on real-time troubleshooting and resolution, • Analyze call quality issues (packet loss, jitter, latency, dropped calls) and escalate when necessary, • Investigate end-user device setup issues (browser, OS, telephone, microphone/speaker, permissions), • Collaborate with internal engineering and product teams, and third-party providers, to escalate and triage VOIP-related bugs or service degradation, • Document solutions and contribute to the Hyperconnect knowledge base and playbooks, • Participate in shift coverage. Employees will work 40 hours per week but shift assignments range from 6am-6pm Monday-Saturday and 7am-5pm Sunday. Weekend assignments will rotate., • Act as an internal subject matter expert for Hyperconnect across the broader support team, • Proactively identify and recommend improvements in product reliability and user experience Must-Have: • Customer service aptitude, • Demonstrated sense of urgency, • Aptitude for technical support, help desk, or NOC role supporting VOIP or real-time communication solutions, • Familiarity with SIP, WebRTC, and browser-based voice interactions, • Understanding of network concepts: firewalls, ports, packet inspection, DNS, NAT, • Experience using tools such as Browser Dev Tools, Wireshark, or VOIP monitoring dashboards, • Clear communication skills, both written and verbal – able to calmly explain complex technical topics, • Experience supporting Zenoti or other SaaS business management software, • Exposure to appointment scheduling, contact center, or front-desk business processes, • Experience in the retail or service industry, • Prior work in a spa, salon, fitness, or wellness business, • Familiarity with Twilio, Agora, or other CPaaS platforms

Job DescriptionDescription: About Brook Inc Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors’ offices and into people’s homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient’s health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes. Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients’ health outcomes. Requirements: Key Responsibilities: • Provide strategic administrative support to the executive team based in multiple Brook office., • Manage the administration of the Seattle office, and support / provide assistance to the other Brook offices as needed., • Coordinate and oversee administrative duties to ensure efficient office operations, • Build and design PowerPoint decks to help put together proposals and presentations, • Be a true strategic executive partner anticipating the needs of our executive team, and weighing the impact of changing priorities which may require independent decision making., • Calendar and Meeting Management: Coordinate the executive team's calendar, scheduling of appointments, meetings, and travel arrangements., • Prepare meeting agendas, PowerPoint presentations, and documentation. Attend meetings where appropriate, take minutes, and follow up on action items., • Develop an understanding of our priorities and coordinate Executives time in a way that promotes productivity and efficiency., • Alignment to our mission and values, • 4+ years experience supporting C-level and senior executive team members., • Experience supporting multiple executives at one time., • Strong attention to detail when handling priorities, projects, and deadlines., • Ability to be constructively direct and able to disagree without being disagreeable., • Excellent written and verbal communication skills, time management skills and ability to multitask and prioritize work., • Strong attention to detail and problem-solving skills., • Able to communicate professionally both internally and externally with guests, vendors, interview candidates and board members., • Excel in an ambiguous, high-growth, fast paced organization., • Comfortable across different time zones, more specifically PST, EST and Australia., • High-Impact Role: Own a core growth channel in a sector of healthtech experiencing rapid growth., • Mission-Driven: Join a company that’s improving patient outcomes and transforming the way healthcare is delivered., • Fast-Growing Environment: Thrive in a dynamic, scale-up atmosphere where you’ll have the autonomy to create meaningful change and implement new ideas from day one., • Cutting-Edge Tech: Work with innovative tools and have the freedom to introduce new solutions, including AI-driven approaches., • Fast-paced environment – Brook operates in two of the fastest changing industries in America – Healthcare and Technology. We move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team., • Dynamic roles - We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback and to generally think critically about our processes and care model. Brook is as focused on our employees’ health as we are on that of our patients. Our Benefits program reflects that. We recognize that health does not just mean physical health, but mental and financial health as well. We make every effort to cover all those areas in our plan offerings. Healthcare Brook pays for all of our full-time employees and their child/children to have health insurance at 100%. This means no premium payments come out of your pay for Medical, Dental or Vision insurance. Brook also pays 50% of premiums for your spouse or domestic partner’s coverage. If an employee enrolls in the HSA (Health Savings Account)-eligible medical plan, Brook makes an immediate $800.00 contribution to further defray medical costs, i.e. deductibles, Rx copays, office copays. Brook provides a Medical Concierge to full-time employees enrolled in our health insurance to help deal with the headaches that sometimes come along with managing your health care. Mental Healthcare As a supplement to the Medical insurance mental health coverage, Brook provides employees access to three free therapy sessions through Spring Health. Brook has a Flexible PTO (Paid Time Off) plan. No accruals, no number of weeks limit. It is what you and your manager determine to be reasonable. Financial wellness Brook pays for all full-time employees to have Short & Long-Term insurance. If an employee utilizes the Short-Term Insurance, Brook supplements what is covered by the State & the Short-Term insurance so that employees are paid 100% of their salary for the duration of their Short-Term Leave up to 13 weeks. Brook pays for all full-time employees to have life insurance of 1x their salaries up to $250,000. Brook automatically enrolls all part and full time employees in a 401K plan with a match of 50% of your first 2% contributed. We also offer an Emergency Savings Account (ESA). This allows you to save when saving is hard to do with a little help from Brook. If full-time employees make a $1.00 initial contribution, Brook makes a $25.00 contribution. If there is an ongoing contribution made of $10.00 or more, Brook makes a $5.00 per paycheck contribution. The best part is that there is no limit, and no qualified expense list, what you determine to be an emergency is an emergency. We also offer an Employee Referral Bonus. Great people refer great people. If an employee refers a candidate who is hired for an open position, Brook pays the employee $1,000. Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: We are seeking Technical Support Specialists to provide top-notch customer support for Zenoti's VOIP solution, Hyperconnect. You will work from our Seattle-area HQ, interfacing with customers to troubleshoot real-time communication issues, investigate network and browser-based problems, and guide customers through critical voice workflows. Your role will directly impact business continuity for clients and ensure the reliability of Hyperconnect during daily operations. This is a high-visibility role working on a high-growth product. Key Responsibilities • Provide technical support to customers using Hyperconnect, with a focus on real-time troubleshooting and resolution, • Analyze call quality issues (packet loss, jitter, latency, dropped calls) and escalate when necessary, • Investigate end-user device setup issues (browser, OS, telephone, microphone/speaker, permissions), • Collaborate with internal engineering and product teams, and third-party providers, to escalate and triage VOIP-related bugs or service degradation, • Document solutions and contribute to the Hyperconnect knowledge base and playbooks, • Participate in shift coverage. Employees will work 40 hours per week but shift assignments range from 6am-6pm Monday-Saturday and 7am-5pm Sunday. Weekend assignments will rotate., • Act as an internal subject matter expert for Hyperconnect across the broader support team, • Proactively identify and recommend improvements in product reliability and user experience Must-Have: • Customer service aptitude, • Demonstrated sense of urgency, • Aptitude for technical support, help desk, or NOC role supporting VOIP or real-time communication solutions, • Familiarity with SIP, WebRTC, and browser-based voice interactions, • Understanding of network concepts: firewalls, ports, packet inspection, DNS, NAT, • Experience using tools such as Browser Dev Tools, Wireshark, or VOIP monitoring dashboards, • Clear communication skills, both written and verbal – able to calmly explain complex technical topics, • Experience supporting Zenoti or other SaaS business management software, • Exposure to appointment scheduling, contact center, or front-desk business processes, • Experience in the retail or service industry, • Prior work in a spa, salon, fitness, or wellness business, • Familiarity with Twilio, Agora, or other CPaaS platforms