Server Assistant
hace 4 días
Orlando
Job Description Busser Job Description Server Assistant/Floor Support Job Description The Server Assistant/Floor Support is responsible for ensuring that every guest that dines with The Cake Bake Shop has “a magical and one of a kind experience” that will keep them coming back again and again. Servers Assistant/Floor Support must have a deep knowledge about Cake Bake Shop products to explain any ingredients, allergen warnings, and dietary restrictions; participate in suggestive selling and deliver all food and drinks to guests within the dining room. Server Assistant/Floor Support Responsibilities – Tip-Producing Tasks * Greet guests warmly and provide an elevated, polished dining experience. * Deliver food, beverages, and desserts to guests in assigned sections. * Engage guests in professional, brand-aligned conversation; use formal language and “on brand” phrasing. * Greet guests warmly when assisting at tables and respond promptly to immediate guest needs. * Deliver food promptly and accurately to guests in the dining room and bar area. * Announce dishes professionally and ensure correct placement at tables. * Deliver water, bread, beverages, or small guest requests when servers are unavailable. * Assist servers with running food, beverages, and desserts to support uninterrupted guest service. * Support celebrations, special moments, and guest-experience enhancements as directed. * Maintain awareness of guest comfort, cleanliness, and service needs throughout the dining room. * Present menus, explain menu items, ingredients, preparation methods, and inform guests of daily specials. * Make menu recommendations and perform suggestive selling. * Describe and recommend wines; present wine selections with appropriate glassware and pour wine for guests. * Prepare and serve hot, cold, and mixed drinks. * Garnish and decorate dishes or beverages in preparation for serving. * Monitor guest satisfaction, respond to requests promptly, and resolve issues immediately. * Process payments, prepare itemized receipts including sales tax, provide receipts, and thank guests for visiting. * Check guest identification to verify legal age for alcohol service. * Maintain awareness of allergen and dietary accommodations. * Communicate guest needs, service issues, or concerns to management immediately. * Escort guests to tables when assisting hosts or during peak service periods. * Check with guests regarding the application of rewards or discounts. * Provide guests with basic local information or directions when requested. * Maintain a polished and clean uniform consistent with company standards. * Adhere to all Steps of Service: greeting, timing, glitter, offerings, celebrations, and retail engagement. Sidework Responsibilities – Tip-Supporting Tasks All tip-supporting tasks are secondary to tip-producing service and must be time-limited. These activities directly support guest service but are not tip-producing on their own. * Stock and prepare coffee, tea, milk, cream, bottled beverages, condiments, and garnishes. * Brew coffee and tea; cut fruit (lemons, limes) for beverage service. * Clean soda machines, espresso equipment, and server stations. * Wash and polish glassware, silverware, and utensils used for guest service. * Set and reset tables; align chairs; fold napkins; replenish table settings. * Remove used dishes and glassware from tables and counters and transport them to designated cleaning areas. * Restocking linens from the shed. * Wipe tables, chairs, booths, and condiment areas. * Actively pre-bus tables during service by removing used dishes, glassware, and utensils. * Reset tables promptly after guest departure to support efficient seating flow. * Communicate table readiness to hosts to maintain timely seating. * Assist with expo setup and service station readiness during shifts. * Monitor order timing and assist with communication between kitchen and FOH teams. * Carry trays, dishes, and serviceware between kitchen and dining areas. * Maintain cleanliness of guest-facing areas throughout the dining room during service. * Sweep guest areas, wipe chairs, and maintain floor cleanliness as needed during service. * Perform front-walk, patio, and entryway checks for debris during shifts. * Assist with light restroom upkeep during service hours. * Keep dish, glassware, and silverware racks stocked for service. * Remove trash from service areas and replace liners. * Transport linens to and from laundry areas as needed. * Assist with putting away inventory or restocking items delivered to the dining room. * Restock to-go packaging, linens, napkins, and service items. * Fill salt, pepper, sugar, cream, condiment, and napkin containers. * Stock service areas, including credenzas with supplies such as coffee, food, tableware, and linens. * Perform cleaning duties, such as sweeping and mopping floors, tidying up server stations, taking out trash, or checking and cleaning bathrooms. * Perform food preparation duties, such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee. * Prepare hot, cold, and mixed drinks for guests, and chill bottles of wine * Dust décor, wipe down display surfaces, and plug in decorative LED lamps. * Maintain cleanliness and readiness of the service area throughout the shift. * Perform sweeping or spot mopping within the immediate service area. * Refill sanitizer bottles and other essential service supplies. * Assist hosts by taking reservations or to-go orders, greeting, seating, and thank guests as needed. Excluded Tasks (Non-Tipped Work) The following activities are not part of the tipped occupation. If assigned, they will be treated and compensated as a separate, non-tipped position at the full applicable minimum wage: * Deep cleaning (e.g., scrubbing floors, walls, hoods, or restrooms). * Dishwashing or back-of-house prep unrelated to immediate guest service. * Marketing, administrative, or clerical work. * Any maintenance or event setup not directly related to guest dining service. * Cleaning or polishing walls, shelving, furniture, or equipment beyond immediate service-area upkeep. * Vacuuming or performing extensive floor care beyond limited spot cleaning in service areas. * Cleaning restrooms beyond light, guest-facing checks (e.g., scrubbing, sanitizing, or restocking as a primary task). * Carrying linens to or from laundry areas as a primary responsibility. * Stocking refrigeration units, storage rooms, or supply areas unrelated to immediate service needs. * Preparing full food items (e.g., sandwiches, hot dishes) outside of limited service-support food preparation. * Mixing or preparing alcoholic beverages beyond incidental table-side service support. * Replenishing steam tables, service bars, or production areas as a primary function. * Performing inventory counts, ordering supplies, or requisitioning products. * Performing duties primarily associated with other roles (e.g., host, cashier, dishwasher, cook, or janitorial staff). Timekeeping and Pay * Server Assistant/Floor Support must accurately record all hours worked through the timekeeping system. * All time spent on non-tip-producing or non-tip-supporting tasks must be recorded separately and paid at the full minimum wage without tip credit. * Off-the-clock work is strictly prohibited. * Manager approval is required for any extended sidework or shift extensions. * The Company takes a tip credit toward meeting minimum wage for hours worked in the tipped occupation, consistent with federal and state law. * Server Assistant/Floor Support may participate in an approved tip pool, subject to the Company’s tip pooling policy. * Server Assistant/Floor Support are paid overtime at the applicable regular rate, with the correct tip credit applied for straight-time hours as required by law. Position Requirements * Prior experience in fine dining or upscale service strongly preferred. * Excellent communication and customer service skills. * Ability to multitask and work efficiently in a fast-paced environment. * Professional appearance and adherence to company grooming standards. * Accuracy when handling money and operating a point-of-sale system. * Ability to stand, walk, and carry trays for extended periods.