IT Support Specialist - Field & Operations
10 days ago
Englewood
Job Description This role is hands-on from day one: supporting users, resolving issues, and maintaining IT operations across multiple locations, while gradually expanding into process ownership, documentation, and system improvements. ResponsibilitiesIT Support & Operations • Troubleshoot end-user issues (hardware, software, network, printers), • Manage onboarding/offboarding and user access (Microsoft 365), • Maintain and prioritize ticket queue with clear documentation, • Support multi-site environment across 60+ locationsOn-Site Support & Coordination, • Travel 1–2 times per week to Brooklyn, Queens, and Staten Island locations, • Work with vendors and validate work performed, • Assist with equipment deployments and issue resolutionProcess Improvement, • Create and maintain SOPs, guides, and documentation, • Identify recurring issues and implement long-term fixes, • Contribute to improving IT workflows and support processesGrowth & Ownership, • Take ownership of assigned locations and support outcomes, • Help build training materials and internal documentation, • Grow into a Lead-level role with increased responsibility over timeRequirementsExperience, • 5+ years of IT support experience preferred, • Minimum 2–3 years in a service desk or end-user support role (required), • Experience supporting multiple users or locationsTechnical Skills, • Windows and endpoint troubleshooting, • Microsoft 365 administration (user management, permissions), • Networking fundamentals (DNS, DHCP, connectivity), • Printers, peripherals, and on-site troubleshooting, • Experience working in a ticketing systemWhat We’re Looking For, • Strong troubleshooting and problem-solving ability, • Ability to prioritize and work through multiple issues efficiently, • High accountability—tasks are completed and properly documented, • Comfortable in a fast-paced, hands-on environment, • Interest in growing beyond support into systems and operationsCompensation, • $65,000 – $78,000 base salary, • Based on experience and capability, • Growth tied to performance and expanded responsibilityBenefits, • Health, dental, and vision insurance, • Paid time off (PTO) and holidays, • Career growth into Lead / Supervisor role, • Direct mentorship from IT leadership, • Exposure to multi-site IT operations and infrastructure, • Opportunity to build processes, documentation, and workflowsWork Environment, • On-site role with local travel required, • Fast-paced, multi-location support environment, • Lean IT team with high ownership, • Focus on improving systems, not just reacting to issuesWho This Role Is For, • Mid-level IT professionals ready to take on more responsibility, • Candidates looking to grow into leadership over time, • Individuals who take ownership and improve systemsWho This Role Is Not For, • Entry-level candidates, • Senior engineers or IT managers, • Candidates looking for a low-responsibility or slow-paced role