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  • Specialty Coffee, experienced Barista
    Specialty Coffee, experienced Barista
    5 days ago
    $12–$14 hourly
    Part-time
    Charlotte

    maman - Barista maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we're able to help celebrate customers make new beautiful memories. in september 2021, maman founders elisa marshall benjamin sormonte released the highly anticipated maman: the cookbook. our ideal candidate is a passionate, experienced barista who takes pride in their craft and thrives in a fast-paced, team-driven and collaborative environment. you are positive, adaptable, efficient, and hospitality-focused, with a strong understanding of coffee fundamentals and a positive, no-ego attitude. Position Summary The Barista is responsible for crafting and serving high-quality, maman standard beverages while delivering exceptional service. This role requires technical coffee skills, efficiency, and a guest-first mindset. The Barista consistently upholds maman beverage standards, maintains a clean and DOH compliant workstation, and builds strong relationships with guests through warm, personalized hospitality. Essential ResponsibilitiesBeverage Quality Production • Prepare and serve the full beverage menu in accordance with maman's established recipes and beverage standards., • Ensure beverage consistency, quality, and presentation across all drinks., • Maintain service time standards, with drinks served within 8 minutes on weekdays and 10 minutes on weekends., • Demonstrate proficiency in espresso preparation, milk texturing, and basic latte art., • Accurately read and execute POS tickets, including sizes, modifiers, and dine-in versus to-go orders. Guest Experience Hospitality • Deliver warm, genuine, and personalized service to every guest, consistently following all steps of service (Smile, Engage, Name, Thank You) in every guest interaction., • Build rapport with returning guests and foster relationships with regulars through thoughtful, personalized service and providing updates on seasonal specials and menu changes., • Communicate menu offerings clearly, including ingredients and allergy-related information, to support informed guest choices., • Anticipate guest needs and provide proactive, attentive service., • Address guest concerns professionally and courteously, escalating issues to the leader on shift when necessary. Service Operations • Maintain an organized, efficient bar workflow to support speed and accuracy during service., • Operate in close coordination with front-of-house team members to ensure seamless service, supporting other positions during slower periods, embracing cross-training and a team-first approach., • Follow established steps of service and operational procedures to ensure consistency and quality., • Flexibility to work with various FOH positions including counter service, runner and/or server based on business needs. Cleanliness Maintenance • Maintain the barista station to DOH standards at all times, including proper care of rags, steam wands, pitchers, grinders, pitcher rinsers, counters, and milk storage., • Complete opening and closing tasks as assigned, including FIFO practices, DOH checks, and end of day email correspondence with collaboration with the rest of the FOH team., • Support daily, weekly, and monthly deep-cleaning tasks as assigned., • Promptly report safety hazards, equipment issues, or maintenance needs to the leader on shift. Team Support • Work collaboratively with FOH and BOH teams to maintain smooth service and high standards., • Demonstrate flexibility by assisting in multiple roles as business needs require., • Maintain a positive, professional demeanor at all times, even in fast-paced or high-pressure situations., • Perform additional tasks and ad hoc projects as assigned to support daily operations. Qualifications Required: • Minimum of 2 years of barista experience., • Ability to pass a barista skills evaluation., • Working knowledge of espresso preparation, micro-foam milk texturing, and basic latte art., • Strong understanding of POS tickets, modifiers, and beverage offerings., • Ability to work a flexible schedule, including weekends, holidays, and special events, unless pre-approved to work a specific schedule at hiring as per business needs., • Ability to multitask and stay organized in a fast-paced environment., • Ability to stand for extended periods and perform light physical tasks related to the role, including being able to lift up to 25 lbs. Preferred: • Experience in a high-volume or specialty coffee environment., • A positive attitude, strong sense of humor, and ability to contribute to a fun, team-oriented culture., • Passion for hospitality and a sweet tooth for cookies is a plus., • Attention to detail and a strong sense of ownership over the guest experience., • Strong product knowledge, including allergy awareness., • Demonstrated ability to learn quickly and adapt to a unique workplace culture. Whats in it for you: At maman, we're proud to provide a supportive and people-first environment where team members can thrive and grow. Some benefits offered: • A collaborative culture that values teamwork, initiative, and continuous improvement., • Competitive pay and growth opportunities within a fast-growing brand., • Comprehensive healthcare options and commuter benefits., • Ongoing professional development, training, and opportunities for internal mobility., • Sweet perks cookies, coffee, and in-store discounts., • A company culture where we roll up our sleeves, support one another, and celebrate shared success., • $12.00 - $14:00 hourly wage plus tips.

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  • Server
    Server
    5 days ago
    $12–$14 hourly
    Part-time
    Charlotte

    Maman - Server maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, we're able to help celebrate customers make new beautiful memories. in september 2021, maman founders elisa marshall benjamin sormonte released the highly anticipated maman: the cookbook. our ideal candidate is passionate about food, beverages, and excellent customer service. you thrive in a fast-paced environment and take pride in delivering outstanding service. you are positive, collaborative, and guest-focused, with a strong attention to detail and a willingness to support the team wherever needed. Position Summary The Server plays a vital role in creating a welcoming, efficient, and high-quality guest experience. This position supports front-of-house operations by providing attentive service, maintaining clean and organized spaces, and assisting both FOH and BOH teams to ensure smooth daily operations. Servers are expected to represent our brand with professionalism, warmth, and enthusiasm, especially during busy service periods and weekends. Essential Responsibilities Guest Experience \& Service • Run food orders to tables and ensure timely, accurate delivery., • On weekends, preset tables, take guest orders, upsell thoughtfully, and recommend best-selling items., • Use the Toast POS system and handheld devices to accurately ring in orders and support efficient counter service., • Investigate and resolve guest concerns with the support of the leader on shift, always prioritizing a positive guest experience. Cleanliness \& Organization • Maintain cleanliness across all guest-facing and team areas, including clearing dirty cups, fallen napkins, and general upkeep throughout the shift., • Ensure service stations are clean, stocked, and organized, including emptying trash and relining bins., • Assist with hourly restroom checks to confirm bathrooms are clean, safe, and fully stocked (toilet paper, soap, trash removal, clean sinks and toilets)., • Notify the General Manager of any equipment or supply needs, such as bins, dispensers, sinks, or changing mats Team Support Operations • Bus items back to the BOH and assist with bussing tubs during peak service times to support smooth operations., • Assist with managing and reviewing Orders Hub as needed., • Replenish water and cutlery stations throughout service., • Assist with restocking duties at the end of each shift using the closing checklist., • Work collaboratively with both FOH and BOH teams to maintain high service standards., • Perform additional tasks and ad hoc projects as assigned to support daily operations. Qualifications Required: • Previous serving or front-of-house experience in a hospitality or food service environment., • Strong communication and customer service skills., • Ability to multitask and remain organized in a fast-paced environment., • Commitment to cleanliness, quality, and delivering an exceptional guest experience., • Availability to work a flexible schedule, including weekends, holidays, and special events according to business needs., • Ability to stand for extended periods and perform light physical tasks (lifting, bussing, restocking). Preferred: • Experience using Toast POS or similar point-of-sale systems., • Familiarity with high-volume or fast-casual dining environments., • A proactive mindset with the ability to anticipate guest and team needs., • A positive attitude, strong sense of humor, and ability to contribute to a fun, team-oriented culture., • Passion for hospitality and a sweet tooth for cookies is a plus. What We Offer At maman, we're proud to provide a supportive and people-first environment where team members can thrive and grow. Some benefits offered: • A collaborative culture that values teamwork, initiative, and continuous improvement, • Competitive pay and growth opportunities within a fast-growing brand, • Comprehensive healthcare options and commuter benefits, • Ongoing professional development, training, and opportunities for internal mobility, • Sweet perks- cookies, coffee, and in-store discounts, • A company culture where we roll up our sleeves, support one another, and celebrate shared success Whats in it for you: At maman, we're proud to provide a supportive and people-first environment where team members can thrive and grow. Some benefits offered: • A collaborative culture that values teamwork, initiative, and continuous improvement., • Competitive pay and growth opportunities within a fast-growing brand., • Comprehensive healthcare options and commuter benefits., • Ongoing professional development, training, and opportunities for internal mobility., • Sweet perks cookies, coffee, and in-store discounts., • A company culture where we roll up our sleeves, support one another, and celebrate shared success., • $12.00 - 14:00 hourly wage plus tips.

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