914 Best support manager Jobs in Las Vegas, Nevada (May 2026) - page 5

Senior Workers Compensation Specialist

3 days ago

Las Vegas

Job Description This function is currently undergoing a transformation to build a more scalable, consistent, and high-quality service model. The Senior LOA & ADA Specialist will be expected to operate with a high degree of adaptability, helping to stabilize day-to-day operations while contributing insights and recommendations to improve processes, workflows, and the overall employee experience. The Senior LOA & ADA Specialist is responsible for managing the full lifecycle of employee leave of absence, ADA accommodations and worker's compensation cases ensuring consistent, compliant, and well-documented execution across all cases. This role serves as a subject matter expert in leave administration and the ADA interactive process, with a strong focus on risk mitigation, process adherence, and high-quality case management. The Specialist will partner closely with managers, ER, and cross-functional teams to ensure timely handling of employee medical matters and appropriate return-to-work outcomes. This position requires a high level of judgment, attention to detail, and the ability to manage complex and sensitive situations in a fast-paced, multi-state environment. In addition, this role requires someone who can navigate ambiguity, remain flexible as processes evolve, and bring strong subject matter expertise to help shape a best-in-class, “white glove” service approach that is efficient, seamless, and highly supportive to both employees and managers. Key Responsibilities: Worker's Compensation Administration: • Manage end-to-end worker’s compensation cases, including injury reporting, claim coordination, and return-to-work outcomes, • Serve as the primary point of contact between employees, managers, insurance carriers, and third-party administrators (TPAs), • Ensure timely and compliant reporting of workplace injuries in accordance with state-specific regulations, • Coordinate medical treatment through approved providers and track ongoing work status updates, • Review and interpret medical documentation, including restrictions and fitness-for-duty determinations, • Partner with managers to implement and monitor modified duty and transitional work assignments, • Proactively manage lost time and ensure alignment between worker’s compensation, LOA, and ADA processes, • Investigate claims as needed, including gathering incident details, statements, and supporting documentation, • Collaborate with Payroll to ensure accurate wage statements and proper benefit coordination, • Monitor claim progress, identify risks, and escalate complex or high-exposure cases as appropriate, • Maintain audit-ready documentation and ensure adherence to internal SOPs and regulatory requirements Leave of Absence (LOA) Administration • Manage end-to-end administration of all leave programs, including FMLA, CFRA, state leaves, and company policies, • Determine eligibility, issue required notices, and track leave timelines and job protection requirements, • Maintain accurate and timely documentation of all leave cases, • Serve as the primary point of contact for employees on leave, ensuring clear and consistent communication, • Partner with Payroll to ensure proper tracking and pay coordination ADA Accommodations & Interactive Process • Lead the ADA interactive process from initiation through resolution, • Review medical documentation and assess functional limitations, • Partner with managers to evaluate and implement reasonable accommodations, • Facilitate conversations with employees and leadership to identify viable solutions, • Ensure all decisions are well-documented, including rationale and alternatives considered, • Identify and escalate complex or high-risk cases as needed Case Management & Return-to-Work • Manage the full lifecycle of cases from initial request through return to work or separation, • Ensure ADA review is conducted for all applicable cases, including leave exhaustion and work restrictions, • Coordinate return-to-work plans, including modified duty or transitional arrangements, • Maintain consistent communication with employees and stakeholders throughout the process Compliance & Documentation • Ensure compliance with ADA, FMLA, CFRA, and applicable state and local regulations, • Maintain audit-ready documentation for all cases, • Follow standardized SOPs, workflows, and templates, • Serve as a trusted advisor to managers on leave and accommodation-related matters, • Provide clear guidance on process, expectations, and escalation protocols, • Support employees with timely, accurate, and empathetic communication Transformation & Continuous Improvement • Operate effectively in a function that is being restructured, with evolving processes and priorities, • Remain adaptable and solution-oriented while maintaining strong execution and compliance standards, • Bring forward recommendations based on prior experience to improve workflows, documentation, and case handling, • Partner with leadership to help shape a more efficient, scalable, and employee-centered service model, • Contribute to building a “white glove” experience that is responsive, clear, and supportive for employees and managers, • Deep working knowledge of leave and disability laws, including FMLA, CFRA, ADA, FEHA, and applicable state and local regulations, • Strong expertise in the ADA interactive process, including evaluating medical documentation, identifying reasonable accommodations, and documenting decision-making, • Ability to interpret medical certifications, work restrictions, and functional limitations and translate them into actionable workplace decisions, • Proficiency in managing end-to-end leave administration, including eligibility determination, notice requirements, and timeline tracking, • Strong case management skills with the ability to manage a high volume of complex, concurrent cases without missing deadlines or details, • Advanced documentation skills with the ability to produce clear, thorough, and audit-ready case records, • Ability to assess risk, apply sound judgment, and escalate appropriately in complex or sensitive situations, • Strong communication skills with the ability to navigate difficult conversations with employees and managers while maintaining compliance and professionalism, • Ability to influence and guide managers while maintaining ownership of compliance decisions, • Experience working with leave management systems, • Strong organizational and prioritization skills in a fast-paced, evolving environment, • Ability to operate effectively in ambiguity while maintaining structure, consistency, and compliance, • Must be at least 21 years of age., • Prolonged periods of standing, sitting at a desk, and working on a computer, • Frequent use of a computer, including typing and reading, • Ability to communicate effectively with employees, managers, and external partners via phone, video, and in person, • Must be able to access and navigate each department at the organization's facilities., • Ability to get in and out of vehicle and walk up and down stairs during your shift., • Must be able to frequently communicate via telephone and video conferencing with employees and managers to guide them through the leave process. Education & Experience: • Bachelor’s degree in Human Resources, Business Administration, or a related field preferred, • PHR, SPHR, SHRM-CP, or SHRM-SCP, • Certified Leave Management Specialist (CLMS) or equivalent, • 5+ years of direct experience managing Leave of Absence and ADA accommodations in a high-volume, multi-state environment, • Demonstrated experience independently leading the ADA interactive process from initiation through resolution, • Proven experience managing complex leave cases, including overlapping leave types, leave exhaustion, and return-to-work challenges, • Experience partnering with managers and cross-functional stakeholders to implement accommodations and resolve employee medical matters, • Experience maintaining audit-ready documentation and ensuring compliance with federal and state regulations, • Demonstrated ability to identify process gaps and contribute to improvements in workflows, systems, or service delivery, • Experience operating in environments with evolving processes, restructuring, or high growth preferred, • Experience in California and strong knowledge of CFRA and FEHA Company: Are you interested in working for the world's largest cannabis market with a footprint that covers the entire breadth of the state of California? Are you someone who wants to be part of the growth of a fast-growing industry? At STIIIZY, our mission is clear: to provide the ultimate one stop shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. Our STIIIZY product line is one of the best-selling cannabis brands in the market today and has claimed the title of the best-selling vape brand across all BDSA-tracked markets and best-selling brand overall in the California market! We are rooted in California and have expanded our operations across the United States, with even more growth on the horizon! Additionally, we’re building distribution networks to bring our products to over 60 countries worldwide We recognize that our employees are at the center of our success, and we take pride in a corporate culture that emphasizes our core values: Influence, Inspire, Innovate, Win, & Grow! Our employees come from a wide range of retail backgrounds, each bringing their own unique skills and talents to the table as we work together to continue our incredible growth. If you are interested in partaking in the journey of building a nationally recognized and leading brand, we want to hear from you! Benefits & Compensation: Additional details about compensation and benefits eligibility for this role will be provided during the hiring process. All employees are provided competitive compensation and paid training. We offer a range of benefits packages based on employee eligibility, including: • Paid Vacation Time, Paid Sick Leave, Paid Holidays, Parental Leave., • Health, Dental, and Vision Insurance., • Employee Assistance Program., • 401k with generous employer match., • Life Insurance.

Support manager jobs in Las Vegas, Nevada - Page 5Create job alerts

Popular jobs searches in Las Vegas, Nevada

Popular support manager jobs locations