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Job DescriptionAbout Rowan: At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses – and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party! About This Role: • The Clinical Studio Manager (CSM) pierces, oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Clinical Studio Manager candidate will be a strong Rowan Nurse with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Clinical Studio Manager to join our team and oversee our Victoria Gardens studio location.Key Responsibilities:, • Piercing:, • Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session., • Ensure customer's safety and comfort and smooth flow of customer care., • Provide confident, clear, and professional communication with clients throughout their entire piercing experience., • Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being., • Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice., • Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety., • Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services. Customer Experience:, • Create a warm, welcoming, celebratory atmosphere, greet and engage with customers., • Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience., • Help customers and their friends and family choose and style their ears with Rowan jewelry., • Handle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction., • Maintain a clean, welcoming, and safe studio environment at all times., • Engage with the local community to drive brand awareness, traffic and appointments., • Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience., • Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards.Leadership + Team Management:, • Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan’s Clinical Safety standards and protocols., • Accountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team., • Foster a positive and inclusive team culture that reflects Rowan’s values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals., • Schedule staff in partnership with District Manager within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy, Manage time-off requests, and handle any staffing issues as they arise., • Recruit for open studio positions.Operations + Sales:, • Oversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures., • Meet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by effectively communicating the value of Rowan’s services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members achieve their targets as well., • Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand., • Ensure all visual merchandising standards are met and that product presentation, displays and fixtures are reflective of brand guidelines and standards., • Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures., • Ensure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times., • Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs., • Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments.Training + Development:, • Mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions., • Train and onboard new staff members, ensuring they understand Rowan’s procedures, safety protocols, customer experience standards and product knowledge., • Leverage coaching and feedback to continually develop a diverse Studio team., • Provide ongoing training and development opportunities to staff to enhance their skills and knowledge.Administrative Duties:, • Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities., • Ensure studio budgets, track expenses, and financial targets are met., • Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities.What You Offer:, • Required Certifications: Active RN or LPN/LVN License., • Proven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment. Jewelry experience a plus., • Proven strong leadership skills with the ability to inspire, motivate and develop a team., • Customer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences., • Proven track record of driving sales and optimizing store profitability., • Excellent customer service skills with a passion for creating memorable experiences., • Ability to work a flexible schedule, including weekends and holidays., • Thrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met., • Comfortable using technology, software systems and POS., • Deep understanding of retail operations, including inventory management and visual merchandising., • Strong organizational and multitasking abilities., • Knowledge of health and safety regulations, particularly related to piercing, is a plus., • Excellent verbal and written communication skills., • Proficient working in Google Suite (Calendar, Gmail, Sheets, and Documents)., • Analytical skills, including basic retail math, calculating inventory on-hands, tracking sales., • The role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required., • Standing for a full 8-hour shift is a regular part of this role., • We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns., • You make a commitment and stick to it! Work Expectations:, • Full-time schedule: 5 full days per week., • Weekend availability: 3 weekends per month.Benefits + Perks:, • Annual Base Salary between $75,000 - $80,000. This role is eligible for the Studio Manager Monthly bonus program as well as earned tips!, • Paid accrued Vacation and Sick Time for full-time employees., • Medical/Dental/Vision Health Plans for full time employees., • Employee Assistance Program (EAP) Resources., • 401k and Roth IRA Plans., • Generous employee discounts on our amazing products and services!

Kirkland's - - Responsibilities: Assist in the process of the receipt of all merchandise in a safe, timely and efficient manner; Assist in maintaining an efficient and organized stockroom; Assist in assembling product, executing markdowns and salesfloor replenishment; Provides support for driving p

Popeyes - 1325 Hamner Ave - [Crew Member / Food Service] As a Team Member at Popeyes you will: Greet Guests with a smile while receiving orders and processing payments; Prepare and package food and drink products; Help maintain the cleanliness and health and safety standards of the restaurant; Ensur

Wingstop - 110 S Mountain Ave Ste B - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, p

Del Taco - - Responsibilities: Delivers effective results in the areas of quality, guest service, safety, security, cleanliness, and product preparation.Exhibits a cheerful and helpful manner.Uses point of sale system/cash register to record orders and compute order amounts; collecting payment from

Jack In The Box - - Responsibilities: Greet customers in the restaurant or drive-thru window; Work on the cash register; Prepare and store food and beverages; Maintain the appearance of the dining room and exterior of the restaurant; Serve food quickly and accurately without compromising on quality

Interacts professionally with all other departments and team members. Interacts professionally within the warehouse distributor team. Cooperative team like attitude.

Del Taco - - Responsibilities: Delivers effective results in the areas of quality, guest service, safety, security, cleanliness and product preparation.Exhibits a cheerful and helpful manner; Demonstrates a complete understanding of our menu items and has the ability to explain them to guests accur

Crew Member / Restaurant Cashier] As a Counter Team Member @ The Habit Burger Grill, you'll: Greet guests and take their orders; Possess a friendly, hardworking attitude; Ensure customer satisfaction; Work flexible PT or FT schedules; Earn pay raises when you add value to the team (new employees can

Regal Entertainment Group - 550 Deep Valley Drive - Responsibilities: Operate Box Office and POS system with cash handling accuracy; Operate Concession POS system and manage stock/inventory; Promote Regal Crown Club program and provide customer service; Tear tickets, direct patrons to auditoriums, a

Crew Member / Food Service] As a Team Member at Burger King you'll: Greet guests with a smile while receiving orders and processing payments; Prepare and package food and drink products; Maintain the cleanliness of the restaurant at all times; Maintain health and safety standards in work areas; Unlo

Jack In The Box - - Responsibilities: Greet customers in the restaurant or drive-thru window; Work on the cash register; Prepare and store food and beverages; Maintain the appearance of the dining room and exterior of the restaurant; Serve food quickly and accurately without compromising on quality

Jack In The Box - - Responsibilities: Greet customers in the restaurant or drive-thru window; Work on the cash register; Prepare and store food and beverages; Maintain the appearance of the dining room and exterior of the restaurant; Serve food quickly and accurately.

Lee's Sandwiches - 3938 Grand Avenue - [Crew Member / Food Service] As a Team Member at Lee's Sandwiches you'll: Assist in the kitchen preparing various menu options, at the front counter delivering happy customer service, maintaining our clean store image, and completing other tasks as assigned; Mo

Regal Entertainment Group - - Responsibilities: Operate POS system at Box Office and Concession; Upsell Premium Viewing Experience; Promote Regal Crown Club program; Ensure compliance with MPAA ratings and food safety laws; Perform theater cleanliness and opening/closing duties.

Bagel Brands - 895 Silver Spur Road - Responsibilities: Greet guests and provide excellent guest service; Promote the Noahs bagel brand by creating a positive guest experience; Ensure the quality of the food and beverages served; Keep a safe and clean store environment; Be a brand ambassador and con

The overall success of our restaurants and the foundation of our culture is dependent upon having great Team Members. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to the position and the ability to work pro

Ashley Furniture - 5055 South Montclair Plaza Lane - Responsibilities: Provides outstanding service experience for every customer and guest; Process sales orders, adhering to cash handling protocols; Aid customers with credit applications and financing matters; Aid in store opening and closing activ

Additionally, all team members are eligible to participate in our 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service. Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour

Whats In It for You?Competitive pay & eligible for team tipsFree on-shift meals & unlimited fountain beveragesFlexible & reliable schedulingPaid vacation, sick time, and holidays for full-time team membersMedical, dental, vision, life insurance, pet insurance & 401(k) with match availableCareer adva

Properly uses sales membership pitch when interacting with new customers.

El Pollo Loco - [Restaurant Associate / Crew Member] As a Service Team Member at El Pollo Loco, you'll: Greet and assist customers with their orders in a friendly and helpful manner; Process and assemble customer orders efficiently, ensuring accuracy and timeliness; Apply suggestive selling techniqu