MAI Wealth Management, Inc.
Senior Client Service Specialist
hace 9 días
Charlotte
Job Description GENERAL JOB DESCRIPTION Active member of the Wealth Management Group. Responsible for client account related service, new business matters, account set-up and overall client service requests. Coach, train, and mentor new Client Service team members on various client requests and decisions for MAI Wealth Management clients. MAJOR DUTIES AND RESPONSIBILITIES • Responsible for training, coaching, and reviewing new Client Service Specialist work., • Mentors less experienced team members in all aspects of Client Service work, • Offers performance-based feedback on Client Service Specialist work., • Responsible for all service-related matters to meet the needs and requests of Wealth Management clients., • Responsible for new business processing of client accounts, on-boarding responsibilities associated with new accounts, and ongoing maintenance of the accounts., • Structures and verifies the various money movements among clients' accounts., • Prepares MAI annual retainer, initial financial plan fee agreements, Investment Advisory Agreements, Investment Policy Statements, Private Asset and Outside 401k documents., • Partners with the Wealth Advisors to ensure complex billing specifications are set up for client accounts., • Gathers, reviews, and submits portfolio tax information to clients and accountants., • Responsible for client performance reporting – including reconciling statements to reports, updating manual reporting entries, making sure any new accounts are captured., • Maintains client accounts – including opening and closing client accounts, preparing transfer forms, address changes, maintaining master account list; often interacts directly with the client based on complexity of account structure., • Utilize deep level of knowledge to resolve service-related matters for client accounts., • Assists senior level team with trading client accounts via the Moxy trading platform, as needed., • Prepares and processes client wire transfers., • Generates client correspondence to assist with account set up, client needs or queries., • Processes and submits quarterly and ad-hoc reporting to client via their preferred method (mail or email), • Ensures all client files and documentation adhere to MAI standards and can remediate any documents that require updating., • Maintains and updates CRM lists for various mailings and contact pieces (MAInsights, other general alerts, etc.), • Works with Operations to set up client accounts or make needed changes to keep accounts in good order., • Leads projects, as needed. EXPERIENCE/CREDENTIALS • Bachelor’s degree and/or equivalent experience, • Client service experience in financial industry, such as brokerage and/or banking (5+ yrs.), • Demonstrated ability to work with HNW individuals with complex account structures., • Demonstrated ability to on-board and train new Client Service team members., • High level of proficiency with Microsoft Office suite, including Excel, Outlook, Word, Adobe, PowerPoint, • Strong financial analytical skills and knowledge of account structures and investments, • CRM experience COMPETENCIES • Thrives in a fast-paced and dynamic team-based environment., • Passionate about service for clients, • Maintains absolute confidentiality of all client information and safeguards client and company data; maintains high ethical standard in all practices., • Develops best practices and implements across other Client Service Specialists, • Independently makes decisions, overcomes hurdles, solves problems, and implements., • Ability to lead others in making decisions and implementing them., • Ability to expedite and prioritize requests from clients and team members for best execution., • Strong organizational skills: ability to analyze, interpret data/instructions, and knows to ask questions., • Organized, detail-oriented, and able to multitask and meet deadlines., • Strong industry business acumen and can demonstrate effectively working with clients., • Tax, Banking, and Investment knowledge, including account structures., • Motivated to learn about all areas of the division and firm as part of a growing and fast paced team., • Experience working on interdepartmental teams., • Professional demeanor, superb work ethic, high level of personal ethics and integrity FEATURED BENEFITS: • Discretionary Bonus, • Medical Insurance, • Dental Insurance, • Vision Insurance, • 401(k), • Health Savings Account, • Paid Maternity Leave, • Paid Parental Leave, • Tuition Reimbursement