Wellness Program Manager
17 days ago
Las Vegas
Job Description COMPANY OVERVIEW Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals. Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.” We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team! JOB SUMMARY The Wellness Program Manager is responsible for leading and evolving a luxury wellness experience within a residential living community. This role oversees daily fitness operations, manages a team of employee instructors, and designs innovative wellness programming that reflects the residents' needs and the values of a modern, health-focused lifestyle. The Wellness Program Manager plays a key role in creating a welcoming, high-touch environment that encourages resident engagement, supports property-wide events, and fosters community connection through thoughtful wellness activations. In addition to managing the gym, fitness employees, fitness classes, and event coordination, the Wellness Program Manager is responsible for budget planning, vendor selection, and platform communications related to wellness activities. This role requires a hands-on leader who is highly organized, passionate about health and hospitality, and thrives in a collaborative, service-driven environment. The position is ideal for a dynamic professional with a background in fitness or wellness programming who is excited to shape and grow a meaningful offering in a luxury residential setting. ESSENTIAL FUNCTIONS • Adhere to TRILOGY’s “Flawless Service, Every Guest, Every Day” philosophy and policy and procedures., • Anticipate guest needs and uphold TRILOGY’s service standards for guest service., • Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines., • Develop and manage a monthly calendar of wellness programs and events., • Coordinate with internal stakeholders (Group/Event Coordinator, VP of Operations, Spa Directors) for support on activations., • Create and implement fitness challenges and class themes to drive engagement., • Oversee daily operations of the wellness areas, including but not limited to three studios, the gym, and the outdoor fitness patio., • Ensure all fitness spaces and equipment are clean, organized, and report any maintenance needs., • Build, manage, and maintain the group fitness schedule., • Recruit, onboard, and support a roster of fitness instructors., • Teach fitness classes, as needed., • Offer personal training services, as needed., • Manage wellness content and scheduling including, but not limited to class updates, wellness posts, and event listings., • Support leasing and food & beverage events with wellness-based activations., • Collaborate with the residential property team to ensure alignment and partnership., • Foster a welcoming, inclusive environment for residents and guests., • Monitor participation and engagement, adjusting offerings, based on feedback and evolving community interests., • Assist with basic use and updates of wellness-related tech platforms (e.g., fitness software, reservation systems)., • Track usage and engagement metrics to support long-term program growth and success., • Manage the wellness program expense to budget and select vendors/contractors in coordination with leadership and finance teams., • Manage Class Schedules, Monthly Wellness Event Activations, and Regular Wellness Centered posts, utilizing Flamingo (property app)., • Understand emergency procedures and accident prevention policies., • Provide guests with a tour of the fitness facility, as needed., • Reconcile guest challenges and communicates complaints or maintenance issues to proper stakeholders., • Create a harmonious and team-oriented relationship with the Tuscan Highlands Property Team., • Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities., • Must hold a Nationally recognized Group Fitness Instructor and Personal Training Certification., • Previous Supervisory experience, preferred., • Must be polished, professional, and have a strong command of both written and verbal English., • Must be organized, proactive, and possess a strong attention to detail., • Maintain working knowledge of the fitness equipment, including but not limited to: Free weights, benches, cable weights, Cybex equipment, Cross-trainers, treadmills, stationary bikes, stair climbing machines, exercise balls, etc., • CPR and First Aid certified., • Medical, Dental and Vision (FTE only), • 401K Matching, • PTO – Paid/Holiday Time Off, • VTO – Voluntary Time Off