Program Manager - Ballington House
5 days ago
Salt Lake City
Job DescriptionDescription: Benefits • Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%)., • Employee Assistance Program for all employees, • 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service, • Sick and vacation time accrue hourly per pay period, • $50,000 in employer-paid life insurance; additional coverage available, • Employer contribution to your Health Savings Account (paid quarterly), • Employee Referral Program including cash bonuses and paid time off Mission Statement Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, VOA Utah encourages individuals with lived experience to apply. We recognize that a person’s life experiences can provide firsthand knowledge relevant to being successful in the work that we do. Position Summary The Program Manager provides clinical and administrative leadership for Ballington House, a residential mental health treatment program serving men experiencing homelessness. This role oversees day-to-day operations and ensures delivery of high-quality, evidence-based, client-centered care in alignment with VOA’s mission and policies. The Program Manager is committed to creating a safe, supportive environment that fosters recovery, stability, and overall well-being for program participants. Essential Duties • Hire, train, and supervise a multidisciplinary team to support residents, provide quality services and promote recovery., • Operate according to DHHS licensing standards, CARF accreditation standards, and contract requirements to guide daily program operations and align with best practices., • Ensure that individualized treatment and recovery plans are developed, implemented, and regularly updated by treatment staff in collaboration with clients., • Assist in preparing the program budget, participate in monthly budget meetings, and comply with billing requirements., • Ensure accurate and timely billing practices and compliance with Medicaid and other payer requirements., • Provide crisis assessments, intervention, and clinical supervision as needed., • Manage staffing to ensure appropriate coverage and patterns; work closely with the staff supervisor on hiring, training, scheduling, and performance evaluations., • Develop, maintain, and regularly update policies and procedures to align with agency mission, promote equity, and ensure they do not restrict access to services or admission., • Maintain average census of 16 clients by overseeing timely admissions and fostering strong collaboration with internal teams and community partners to ensure continuity of care., • Ensure a safe environment through proactive risk management, incident response, and adherence to agency health and safety protocols. Requirements: Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. A master's degree in a social services field and licensure is preferred though any combination of education, experience, and training that provides the following knowledge, skills, and abilities will be considered: • Certification as a Case Manager in the state of Utah, or the ability to obtain appropriate licensure or certification within 90 days of hire. Utah licensure as a Mental Health Therapist (LCSW, CSW, CMHC) preferred., • 2-3 years experience working in substance use, mental health, and/or homeless services., • 2 years supervisory experience in a social service or behavioral health setting, with demonstrated ability to make independent decisions within the scope of position responsibilities., • Experience with grants, licensing, program development and administration., • Training in/knowledge or trauma-informed care, motivational interviewing, stages of change, DBT, CBT, or ACT (experience preferred., • Proficient in Microsoft Office and client data management systems, including UHMIS or similar platforms., • Ability to maintain professional boundaries, follow confidentiality regulations, agency policies and procedures, and interact respectfully with a diverse workforce, clients and external partners., • Strong verbal/written communication skills., • Attention to detail; skilled in organization, prioritization, and multitasking., • Receptive to supervision and direction., • Become CPR and First Aid Certified within 30 days of employment., • Driving is required: must be at least 21 years of age, possess a valid driver’s license, maintain a good driving record, and be insurable under the agency’s liability policy., • Ability to move around the facility, interacting with clients for extended periods., • Ability to walk up and down stairs., • May entail using a computer for extended periods of time.