Field Application Specialist - East Coast
hace 18 días
Salt Lake City
Job DescriptionSalary: $90,000 - $110,000 DOE Field Application Specialist East Coast Summary: BioFire Defense is seeking a mission-driven marketing professional with experience in the place and promotion elements of the marketing mix. If you thrive in a strategic and tactical role, ensuring the right products reach the right customers through the right channelsboth domestically and internationally, we want you on our team! What Youll Do: As a Field Application Specialist East Coast, you will provide direct field support to new and existing BioFire Defense customers inclusive of system installations, associated upgrades, initial and follow-up customer trainings, field technical troubleshooting in support of BioFire Defense Technical Support staff, and assay panel add-ons. In addition to the aforementioned, your role will include: • Tailoring communications for intended audience such as, but not limited to: medical technologists, lab supervisors, lab managers, medical assistants, office managers, nurses, nurse practitioners, physician assistants, and physicians., • Providing training, support, and educational assistance to coworkers and colleagues as needed for new-employee training, cross-training within/across departments, and backup support., • Travelling up to 90% to interface with customers (domestically and internationally), educate, demonstrate products, and handle instrumentation at trade shows, work-related meetings (both internally and customer-facing), and other customer-facing events as applicable., • Collaborate with the Customer Technical Support (CTS), Sales, Marketing, etc. teams to support customer success., • Developing, cultivating, and maintaining strong professional relationships with customers. This includes developing a professional familiarity with customers that fosters growth in their relationship with BFDf and in turn, can aid in greater sales opportunities., • Providing above and beyond attention and support to both new and existing customers in order to ensure that their needs are met and staff is fully trained and capable of successfully utilizing BFDf products for their practice. Travels to customer sites on short notice, corresponding with customers via phone or email as frequently as needed, and visit customer accounts multiple times a year. We need a collaborative, results-driven FAS who: • Possesses strong interpersonal communication skills and soft skills to effectively interact, listen, and empathize with colleagues and customers alike. Ability to relate to and tailor communications for staff such as, but not limited to, medical technologists, lab supervisors, lab managers, medical assistants, office managers, nurses, nurse practitioners, physician assistants, and physicians., • Has the ability to cultivate and maintain strong relationships with customers with the expressed goal of ensuring customer satisfaction and success., • Has the ability and desire to develop subject matter expertise on the BFDf product portfolio (including assays, instruments, and workflows). Applicable to both current and future products., • Is effective troubleshooting and problem solving skills that are expected to be applied to address both internal and external customer-facing issues with a customer-first mindset., • Is able to optimize work-related travel to ensure efficient and effective use of time while also adapting as needed to sudden or unexpected changes in travel plans if applicable., • Is comfortable working with customers in the government/Department of Defense (DoD). Benefits: • Medical, • Dental, • Vision, • 401k - company match of 5% regardless of participation and up to a total of 9.5% company match if contributing, • 4 Weeks of PTO, • 9 Paid Holidays, • Paid Winter Break from the work week between December 24 thru December 31, • Participation in Company's Wellness Program (discounted medical premiums), • Multiple Company Sponsored Events Each Year (catered breakfast/lunch, holiday parties, snacks), • Stimulating work environment, • Convenient location near I-15 and Trax Station, • Free Parking Our EEO Policy BioFire Defense is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. BioFire Defense complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.