Program Clinical Manager
hace 19 días
Richmond
Job DescriptionSalary: Join the EPIC Team Epic Health Partners, LLC is expanding its Richmond location as part of our ongoing commitment to delivering high-quality, person-centered behavioral health care across Virginia. In Richmond, we provide a range of services, including Mobile Crisis, Community Stabilization, Mental Health Skill-Building (MHSB), Outpatient Therapy, and Psychiatric Services. We are seeking an experienced Clinical Manager to join our leadership team. This role is ideal for a licensed clinician who thrives in dynamic settings and is passionate about quality care and team development. The Clinical Manager oversees clinical operations within their assigned program(s), supporting high-quality service delivery and regulatory compliance. A hybrid work environment is available after the probationary period. Key Responsibilities: • Provide day-to-day leadership over the clinical and administrative operations of the Crisis Services program., • Manage the intake and referral process, ensuring accurate and timely completion of all required documentation., • Deliver direct clinical services, including crisis intervention, safety planning, and assessments as needed., • Conduct and review Individualized Service Plans (ISPs), quarterly updates, and discharge summaries in compliance with regulatory timelines., • Submit and monitor service authorization requests (SAR/SRA) to managed care organizations (MCOs), and analyze approval and denial trends to inform service planning., • Supervise and support a team of Qualified Mental Health Professionals (QMHPs), including onboarding, training, and ongoing performance management., • Maintain full compliance with HIPAA and all organizational policies related to confidentiality and security of Protected Health Information (PHI)., • Ensure clinical documentation (e.g., crisis notes, risk assessments, logs) meets Medicaid, DBHDS, and internal agency standards., • Develop and maintain staff schedules to ensure adequate crisis coverage across all shifts and service areas., • Review and audit clinical documentation such as progress notes for quality, accuracy, and alignment with treatment goals., • Participate in peer-to-peer reviews with MCOs, as required, to justify services and support continuity of care., • Collect and report program-level metrics related to service delivery, productivity, authorizations, and client outcomes., • Engage in agency leadership meetings and contribute to quality improvement initiatives and strategic planning., • Promote trauma-informed and recovery-oriented approaches in all aspects of program oversight., • Build and maintain collaborative relationships with external stakeholders and community partners., • Lead and actively participate in team and administrative meetings to support communication and operational effectiveness., • Serve as a subject matter expert for EPIC Health Partners crisis services, representing the program in internal and external forums., • Perform other related duties as assigned to support the success and integrity of the program. Knowledge, Skills, and Abilities (KSA): • Strong understanding of crisis intervention models and behavioral health emergencies, • Knowledge of Virginia DBHDS, Medicaid, and licensing regulations, • Ability to manage high-stress environments and make swift, clinically-sound decisions, • Skilled in trauma-informed care, de-escalation techniques, and risk assessment, • Leadership and team supervision in a behavioral health setting, • Excellent verbal and written communication, • Familiarity with electronic health records (EHR) and documentation standards, • Masters Degree in Counseling, Social Work, Psychology, or related field required, • Must hold one of the following (or be eligible):, • Licensed Professional Counselor (LPC), • Licensed Clinical Social Worker (LCSW), • Licensed Marriage & Family Therapist (LMFT), • Resident in Counseling or Supervisee in Social Work under active supervision, • At least 2 years of experience in crisis services, emergency mental health, or community-based behavioral health, • Staff must successfully complete a criminal background records check conducted by the DBHDS criminal background investigation unit. Benefits: • 401(k), • 401(k) matching, • Dental Insurance, • Employee assistance program, • Health insurance, • Paid time off, • Professional development assistance, • Vision insurance, • Short-Term Disability