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  • Experienced Barista & Front of House Specialist
    Experienced Barista & Front of House Specialist
    hace 3 días
    $16–$19 por hora
    Jornada completa
    Kensington, Brooklyn

    We are seeking an experienced, polished, and hospitality-driven *Barista & Front of House Specialist* to join our growing specialty café and bakery. We are looking for someone who brings a strong foundation in specialty coffee preparation, exceptional customer service, and the ability to thrive in a fast-paced, high-volume environment. Our ideal candidate is professional, personable, detail-oriented, and takes genuine pride in delivering a consistently elevated guest experience. This position requires a minimum of one year of relevant professional experience. We are particularly interested in individuals who demonstrate initiative, reliability, and a commitment to excellence. Key Responsibilities Specialty Coffee & Beverage Preparation • Prepare high-quality espresso-based beverages, including lattes, cappuccinos, americanos, and specialty drinks., • Demonstrate proficiency in espresso extraction, grinder calibration, milk steaming, and latte art., • Maintain consistency in beverage quality, presentation, and preparation standards., • Operate, clean, and maintain commercial espresso machines, grinders, and related equipment. Front of House & Guest Experience • Deliver attentive, welcoming, and professional customer service., • Engage with guests, provide product recommendations, and maintain a positive atmosphere., • Accurately process transactions and manage orders using our POS system., • Efficiently fulfill in-store, pickup, and third-party delivery orders., • Address customer inquiries and concerns professionally., • Maintain an immaculate, organized, and visually appealing front-of-house environment. Daily Operations • Execute opening and closing procedures., • Monitor inventory levels and restock supplies as needed., • Maintain food safety, sanitation, and cleanliness standards., • Collaborate with team members to ensure efficient daily operations., • Remain composed, organized, and efficient during high-volume service periods., • Demonstrate accountability, punctuality, and strong attention to detail. Required Qualifications • Minimum 1 year of professional barista or relevant specialty café experience., • Hands-on experience operating commercial espresso machines and grinders., • Strong knowledge of espresso preparation, milk steaming, and beverage consistency., • Excellent interpersonal, communication, and customer service skills., • Ability to multitask effectively in a fast-paced environment., • Professional demeanor, strong work ethic, and exceptional attention to detail., • Reliable, punctual, and comfortable working independently., • Availability to work flexible shifts, including weekends. Benefits: • Paid sick time, • Paid time off, • Paid training Work Location: In person

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  • Host / Hostess
    Host / Hostess
    hace 6 días
    Jornada completa
    Manhattan, New York

    Position Summary As a Host at NORTE, you are the first and final point of contact for our guests and play an essential role in creating the energy, hospitality, and professionalism of the restaurant. Hosts are expected to provide warm, confident, polished, and engaging hospitality to every guest entering and leaving the venue. You are responsible for managing the arrival and departure experience, reservations, guest profiles, coat check, telephone communications, and other guest-facing areas while maintaining the standards expected of an upscale dining and nightlife environment. This position requires exceptional communication skills, strong attention to detail, professional presentation, discretion, organization, and the ability to remain composed and hospitable in a fast-paced, high-volume environment. Essential Responsibilities You are responsible for the following duties, including but not limited to: Guest Reception & Hospitality • Warmly acknowledge, welcome, and engage every guest entering the restaurant., • Provide a gracious and professional farewell to guests departing the venue., • Maintain awareness of the entrance, lobby, waiting areas, and overall guest flow at all times., • Follow the 15-10-5 hospitality rule consistently:, • At approximately 15 feet, acknowledge the guest and establish awareness., • At approximately 10 feet, make eye contact, smile, and prepare to engage., • At approximately 5 feet, provide a verbal greeting, welcome, or appropriate hospitality interaction., • Anticipate guest needs and proactively offer assistance rather than waiting to be approached., • Maintain a calm, confident, and welcoming demeanor during high-volume periods, delays, special events, and challenging guest interactions., • Develop familiarity with regular guests, VIPs, special occasions, and returning clientele while maintaining appropriate discretion and confidentiality. Reservations & Guest Profiles • Accurately manage reservations, waitlists, seating information, and guest notes through the restaurant's reservation platform., • Create and maintain detailed guest profiles to support personalized service and future visits., • Record relevant guest preferences, seating requests, allergies, special occasions, VIP information, and service notes accurately and professionally., • Ensure guest information is kept current and useful for management and service teams., • Review upcoming reservations and guest notes before service to identify VIPs, special occasions, large parties, and other service considerations., • Communicate reservation changes, cancellations, late arrivals, special requests, and other important information to management., • Previous Resy experience is strongly preferred. Telephone & Guest Communications • Answer restaurant telephone calls promptly, professionally, and with appropriate hospitality., • Assist guests with reservations, directions, hours of operation, general restaurant information, and other appropriate inquiries., • Accurately document messages and ensure important communications are delivered promptly to the appropriate manager or department., • Maintain professional tone, language, and etiquette during all telephone and guest communications. Coat Check & Guest Areas • Operate and maintain the restaurant's coat check with accuracy, organization, security, and professionalism., • Properly tag, store, retrieve, and return guest belongings., • Maintain organization and cleanliness of the coat check area throughout service., • Monitor guest-facing restroom areas and communicate cleanliness, maintenance, supply, or service issues immediately to the appropriate team member or manager., • Maintain awareness of entrance and guest waiting areas and ensure they remain clean, organized, and presentation-ready. Delivery & Third-Party Order Support • Assist with restaurant delivery and third-party delivery systems as assigned., • Professionally greet and communicate with delivery drivers and couriers., • Confirm orders and deliveries with drivers before items leave the restaurant when required., • Help ensure orders are released to the correct driver and that appropriate confirmation procedures are followed., • Communicate delays, missing orders, incorrect pickups, or other delivery issues promptly to management or the appropriate team. Professional Presentation & Venue Standards • Maintain a polished, sophisticated, and fashion-forward professional appearance appropriate for an upscale restaurant and nightlife environment., • Adhere to all established uniform, grooming, hygiene, and presentation standards., • Maintain professional body language and posture while stationed at the entrance, host desk, coat check, or throughout guest-facing areas., • Avoid personal phone use, eating, leaning, congregating, or other behavior inconsistent with the professional presentation of the venue while in guest view., • Understand that the Host team contributes directly to the atmosphere and visual presentation of the restaurant while maintaining professionalism at all times. Communication & Teamwork • Maintain constant communication with management, servers, bussers, runners, bartenders, security, and other members of the service team regarding guest flow and reservations., • Communicate guest arrivals, VIPs, special occasions, seating requests, and service concerns promptly., • Assist management with controlling guest flow during peak arrival and departure periods., • Support fellow Hosts and other Front of House team members whenever necessary., • Remain flexible and assist with additional guest-service responsibilities as directed by management. Qualifications • Previous Host, Guest Relations, Reservations, or upscale hospitality experience preferred., • Experience in a high-volume, fine-dining, luxury hospitality, or nightlife environment is strongly preferred., • Resy experience is a plus., • Excellent verbal communication and interpersonal skills., • Strong organizational skills and attention to detail., • Comfortable working with reservation software, tablets, phones, and restaurant technology., • Ability to recognize guests and retain information regarding preferences and previous visits., • Ability to remain professional and composed while managing multiple priorities simultaneously., • Strong sense of hospitality, urgency, discretion, and situational awareness., • Must be comfortable interacting professionally with VIPs, regular clientele, and guests from diverse backgrounds., • Ability to work nights, weekends, holidays, and late-night service periods as required by the business. Physical & Professional Requirements • Ability to stand and remain active for extended periods during service., • Ability to move throughout the restaurant and guest areas as required., • Ability to safely handle guest coats and personal belongings., • Ability to communicate clearly in a busy restaurant and nightlife environment., • Maintain consistent professional grooming, hygiene, uniform, and presentation standards throughout the shift. Service Expectations A NORTE Host is expected to understand that hospitality begins before the guest reaches the door and continues until the guest has left the property. Every arrival should feel acknowledged. Every interaction should feel intentional. Every departure should leave the guest with a positive final impression. Hosts are expected to know who is coming, recognize who has arrived, understand relevant guest preferences, communicate that information to the team, and help create a personalized experience that encourages guests to return. The Host is not simply responsible for seating guests—the Host is responsible for managing the guest's first impression, supporting their experience throughout the visit, and delivering their final impression of NORTE.

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  • Server/Cashier
    Server/Cashier
    hace 12 días
    Jornada completa
    Hackensack

    Server / Cashier – Fast-Paced Caribbean Restaurant Job Type: Full-Time / Part-Time Job Description 14 Parish Caribbean Kitchen is seeking energetic, dependable, hardworking, and customer-focused individuals to join our team as Server/Cashier. PLEASE NOTE: THIS IS A FAST-PACED, HIGH-VOLUME RESTAURANT. We are looking for individuals who can work efficiently under pressure, demonstrate a strong sense of urgency, and confidently manage multiple responsibilities simultaneously. This is a dual-role position. Employees are required to multitask between cashiering and serving whenever necessary. Applicants must be comfortable transitioning between taking payments, assisting customers, preparing and packaging orders, and serving food based on the operational needs of the restaurant. The ideal candidate must be proactive, attentive, organized, and capable of maintaining exceptional customer service even during our busiest hours. Key Responsibilities Greet customers professionally and provide friendly, efficient customer service. Accurately take and process customer orders using the POS system. Handle cash, credit card, and other electronic payments accurately. Serve customers and package takeout orders according to restaurant standards. Multitask between cashiering and serving duties as needed, especially during peak business hours. Manage multiple customer orders simultaneously while maintaining accuracy and efficiency. Demonstrate urgency and the ability to prioritize tasks without constant supervision. Assist with dine-in, takeout, and third-party delivery orders. Maintain a clean, organized, and fully stocked workstation throughout each shift. Restock utensils, packaging materials, condiments, and other necessary supplies. Respond promptly and professionally to customer concerns. Follow all food safety, sanitation, and restaurant operating procedures. Work cooperatively with team members to ensure smooth daily operations. Closing and Cleaning Responsibilities All employees scheduled for closing shifts are required to participate in end-of-night cleaning and closing procedures. These responsibilities include, but are not limited to: Cleaning and sanitizing counters, serving stations, and work surfaces. Sweeping and mopping designated floor areas. Cleaning and organizing dining and customer service areas. Removing garbage and replacing trash liners. Restocking supplies and preparing workstations for the following business day. Cleaning and organizing equipment and utensils as assigned. Completing all assigned closing duties before leaving the premises. Closing employees must be willing and available to remain on duty until all assigned cleaning and closing responsibilities have been completed. All time worked is paid. Qualifications and Requirements Previous experience in restaurant serving, cashiering, or food service is strongly preferred. Experience working in a fast-paced, high-volume restaurant is highly preferred. Knowledge of Caribbean cuisine is an advantage. Strong multitasking skills are essential for this position. Ability to switch between cashiering and serving responsibilities efficiently. Excellent customer service and communication skills. Ability to work under pressure while maintaining professionalism and accuracy. Strong work ethic, initiative, and attention to detail. Must be punctual, reliable, and accountable. Ability to follow instructions and established operational procedures. Willingness to complete daily cleaning and end-of-shift closing responsibilities. Ability to stand for extended periods and perform physically active duties. Weekend availability is preferred. Dress Code Solid black leggings or solid black jeans. Black T-shirt (company uniform shirt will be provided). Non-slip work shoes. Clean, neat, and professional appearance. Employee Benefits Employee meal provided during scheduled shifts. 30-minute unpaid meal break. Opportunity for professional development and advancement. Team-oriented work environment. Important Information for Applicants This position requires more than simply taking orders or operating a cash register. Our team members must be willing to assist wherever needed to maintain efficient restaurant operations. If you are uncomfortable multitasking, working in a fast-paced environment, performing cleaning duties, or transitioning between cashiering and serving responsibilities, this position may not be the right fit for you. We encourage motivated, dependable, and experienced individuals who take pride in delivering excellent customer service to apply. Pay: $16.00 - $18.00 per hour Expected hours: 40.0 per week Benefits: Flexible schedule Food provided Application Question(s): This position requires employees to alternate between cashiering and serving, handle multiple orders during busy periods, and complete assigned cleaning duties at the end of closing shifts. Are you comfortable performing all these responsibilities? Experience: serving and cashing: 1 year (Preferred) Location: Hackensack, NJ 07601 (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to Commute: Hackensack, NJ 07601 (Preferred) Work Location: In person

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  • Barista
    Barista
    hace 1 mes
    $19 por hora
    Jornada parcial
    Livingston

    Provide legendary customer service, handcrafting beverages to strict recipe standards, and maintaining a clean, welcoming store environment in a hospital setting. Core Responsibilities • Customer Service: Deliver friendly, personalized service and connect with guests to create a welcoming "Third Place" environment., • Beverage & Food Preparation: Handcraft hot and cold drinks (espresso, coffee, tea) and prepare food items strictly adhering to brand recipes and presentation standards., • Store Operations: Operate the cash register or POS system, handle digital mobile orders, manage drive-thru duties, and process cash payments accurately., • Cleanliness & Safety: Maintain a clean, sanitized, and organized workspace while following all health, food safety, and sanitation guidelines., • Inventory & Restocking: Restock stations, manage inventory rotation, and communicate supply needs to the shift supervisor. Qualifications & Requirements • Interpersonal Skills: Positive, welcoming attitude with a strong capability for teamwork and effective communication., • Work Ethic: Ability to remain calm, focused, and composed in a fast-paced, high-energy environment., • Availability: Flexible schedule, including early mornings, evenings, weekends, nights, and holidays., • Physical Requirements: Ability to stand/remain mobile for entire shifts and frequently lift or move up to 44 pounds., • Experience: No prior experience is strictly required; comprehensive on-the-job training is provided

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