Service & Bar Manager
2 months ago
Milwaukee
Job DescriptionBenefits: • Employee discounts, • Flexible schedule, • Opportunity for advancement ABOUT US Cream City Concepts is Milwaukees premier hospitality group, bringing people together through vibrant entertainment spaces, amazing food and drinks, amazing private events, off-site catering events, and cozy Airbnb stays. Our growing portfolio includes favorites like Whos on Third, Whos on Layton, Oak Barrel Public House, Cream City Catering, and Third Street Properties. Were looking for passionate, experienced leaders and creators who are ready to take their next step with a company that values excellence, creativity, and teamwork. Join us and help shape the experiences that make Milwaukee unforgettable. ABOUT THE ROLE The Service Manager plays a vital role with ensuring consistent, high-quality service and operations in the Front of the House (FOH), while maximizing profitability, ensuring staff accountability, and maintaining customer satisfaction. This position is ideal for someone who thrives in a fast-paced environment, leads by example, and is passionate about delivering excellent hospitality. We are looking for Full-Time availability, non-exempt reporting directly to the GM. The position consists of serving, bartending, and floor managing shifts when assigned. KEY RESPONSIBILITIES Opening Duties • Conducts pre-shift inspection of restaurant FOH areas: cleanliness, stock levels, equipment functionality, menus, • Ensures Pop Menu & POS systems are updated and operational i.e.: Correct menu items, 86d items and back in stock items, • Checks inventory levels: replenishes/stocks where needed with the correct amounts and products (including the FOH kitchen stations), • Assists GM in completing the Business Staffing Analysis as needed, • Reviews the Manager Plans, Daily Floor Plans & Cut Plans with GM and staffMOD Duties, • Runs in-person pre and post shift meetings to brief restaurant staff on daily specials, promotions, or any other changes & expectations for the day, • Posts in Sling throughout the shift including important staff messages, shift meeting recaps, completed opening and closing checklists, • Contributes and attends manager meetings, • Oversees and manages the daily and weekly side work checklists, ensures opening and closing side work is getting done efficiently and to standard, • Monitors and ensures excellent service & food quality are meeting standards, • Table touches multiple times during the shift (bar or floor managing), • Addresses customer complaints promptly and professionally, • Reviews and helps manage the Bevinco score (tracking and posting), • Performs menu tests, pour-tests and tracks staff results, • Ensures compliance with health, safety, and alcohol service lawsClosing Duties, • Logs sales, stock usage, and any discrepancies i.e. PC tracking, Deposit Tracking, Receipts Tracking, • Organizes the deep cleaning of FOH areas, • Locks up following set procedures and posts the completed closing checklistBAR MANAGEMENT RESPONSIBILITIES, • Oversees all bar operations including drink quality, speed of service, and cleanliness, • Monitors Bevnco scores, places orders as needed, and monitors the spill logs, • Ensures compliance with all alcohol service laws and internal policies, • Develops and maintains drink menus, including seasonal specials and promotionsINVENTORY MANAGEMENT, • Places orders with approved suppliers (Boelter/Coffee); monitor deliveries for accuracy, • Tracks expirations dates and rotate stock using FIFO (First In, First Out)STAFF MANAGEMENT, • Assists in the interviewing process, • Cultivates designated training team for new staff members and assists in creating training guidelines, • Oversees onboarding and development of FOH new hires, • Assists in performance evaluations (30 days, 60 days, 90 days), • Addresses staff underperformance with GM, • Assists in write-ups and coaching staff, • Fosters a positive and productive work culture, • Works with the GM to come up with staff incentives and contestsMENU & PROMOTIONS, • Collaborates with GM and marketing for seasonal menu updates, • Analyzes sales reports to evaluate drink performance and report it back to GM, • Monitors promotions, happy hours, or themed events and provides feedback to the GMMAINTENANCE, SAFETY, & REPORTING, • Ensures all FOH equipment is serviced and in good working condition, • Maintains a safe environment for both staff and patrons, • 1-2 years of restaurant management or supervisory experience or several years in roles like bartender, server or shift leader, • Critical thinking and problem resolution skills, • Knowledge of both FOH and BOH operations, • Multitasks and works well under pressure, • Natural leader who can inspire, coach, and hold others accountable, • Excellent customer service, problem-solving, and organizational skills, • Outstanding communication and interpersonal skills, • Knowledge of health and safety regulations and compliance standards, • Team player who is flexible and is driven to be an example to the staff, • Problem-solver who takes initiative and ownership of challenges and outcomes, • Has a desire to grow within Cream City Concepts and is willing to take on additional responsibilities over time, • Passionate about hospitality, community engagement, and company growth, • Qualified candidates must be legally authorized to work in the United States Other duties, responsibilities and activities may change or be assigned at any time with or without notice as assigned by the manager. The job description does not constitute a contract of employment, and the position remains at-will.
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