Assistant General Manager
12 days ago
Richardson
Job DescriptionJob detailsSalary$40-45k a yearJob TypeFull-timeQualificationsManagement: 2 years (Preferred)BenefitsPulled from the full job descriptionHealth insurance401kPaid time offFull Job Description Assistant General Manager of Aqua-Tots Swim Schools in Richardson! Job Description The Assistant General Manager position consists of partnering with the General Manager in leading and managing all school staff in upholding Aqua-Tots Swim Schools Core Behaviors and brand standards in order to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment. Areas of Responsibility The Assistant General Manager is responsible for providing leadership and management in the following areas of School Operations: Customer Service and Sales • Ensure all Family Experience Teammates and Aquatic staff adhere to the Aqua-Tots Core Behaviors during all staff and customer interactions, • Maintain a high level of customer engagement and ensure overall customer satisfaction, • Educate customers in the Aqua-Tots 'Learn to Swim' program in order to sell the proper swim lessons to meet their needs, • Oversee Front Desk staff in the tracking and converting of all In-Water Evaluations, • Ensure all Aquatic and Front Desk Staff maintain Aqua-Tots quality and consistency in providing excellent lessons, customer service, and school facilities, • Lead the hiring, training, mentoring, assessing, and scheduling of all staff, • Oversee all documented staff disciplinary action, • Ensure all staff certifications are properly documented and current, • Manage own weekly schedule to accommodate the school needs, • Oversee schedules, attendance, and shift coverage for all staff, • Build a team environment and promote the Aqua-Tots culture among all staff, • Ensure all staff provides effective parent and child feedback, addresses concerns, and provides solutions, • Meet regularly with any underperforming staff, • Follow up on any action plans created from Deck Supervisor reports, • Help conduct Staff Meetings and In-Service Training, • Maintain regular Quarterly Conversations, L10's and same page meetings with mgmt., • Ensure the interior and exterior of the facility adhere to the brand standard in overall appearance, • Ensure the pool, pump room, and pool environment adhere to the Aqua-Tots brand standard in overall appearance, safety, and cleanliness, • Ensure overall school safety for staff and customers, • Build, manage, and adhere to the school budget, • Implement grassroots, local, and franchise level marketing campaigns, • Full-time, salaried position, • Days and hours vary based on school's need and season, • 40+ hours per week, • Minimum of 1 shift per week at the Front Desk, • Minimum of 1 shift per week teaching lessons, • Minimum of 1 shift per week in the lobby for parent interaction, • High School Graduate or GED equivalent, Bachelor's Degree preferred, • At least 18 years of age, • Valid Driver's License, • Open availability Operations experience (i.e., oversight of day-to-day operations, staffing, scheduling, goal-setting, financial, and budgetary responsibility) Experience leading a team (i.e., developing, coaching, redirecting, and motivating) Strong hospitality skills (i.e., role models effective customer service behaviors; engages with families to form relationships; observes and provides timely feedback; tracks customer service metrics; identifies underlying causes behind complaints and provides feedback and actions for improvement; provides a compelling vision of what customer service should look like within the school; and builds excitement within the team to gain their consensus) Capable of developing others (i.e., role models performance standards and explains the rationale behind them; observes and provides timely feedback; asks questions to understand barriers; uses multiple approaches to facilitate understanding; checks for understanding; crafts development plans; sets performance expectations; and handles resistance to feedback effectively) Influences by example (i.e., sets an appropriate and positive example; maintains a positive attitude even when times are challenging; self-identifies opportunities; and communicates change in a positive and compelling way) Pays attention to detail (i.e., uses and maintains a process to monitor performance; identifies mistakes by carefully attending to subordinates; takes timely steps to correct mistakes; notifies others as appropriate; and takes steps to avoid similar problems in the future) Team Building (i.e., motivates the team by effectively communicating goals, the rationale for those goals, and expresses confidence and enthusiasm in the team's abilities to meet and exceed goals; clarifies individual roles and responsibilities; effectively resolves conflict, understands its impact, and takes actions to avoid its cause; and measures progress and shares results celebrating success along the way) Communicates Effectively (i.e., consistently speaks and writes clearly and uses appropriate language; expresses thoughts clearly, and responses are thorough and thoughtful) Strong Social Skills (i.e., engaging eye contact, smiles, excellent posture and body language [e.g., leans forward nodding, appropriate hand gestures]; interacts in a professional manner and shows genuine interest; speaks with enthusiasm and excitement; speaks positively about others, and is responsive in a focused way) Job Type: Full-time Pay: $40,000.00 - $45,000.00 per year Benefits: • 401(k), • Health insurance