Resource Center Director - Medically Vulnerable People
10 days ago
Midvale
Job DescriptionWho We Are The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community. The Road Home is an Equal Opportunity Employer Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths. We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed. BENEFIT SUMMARY The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community. Come be part of the solution. We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week) • Health Care Plan (Medical, Dental & Vision), • HSA, FSA, HRA (We reimburse part of your deductible!), • Retirement Plan (403B with TRH contribution and match), • FREE Life Insurance for employees, • Paid Time Off (Vacation, Sick & 12 Public Holidays), • One Floating Holiday Per Year, • Free Short Term & Long Term Disability, • Employee Assistance Program, • Free Training & Development, • Tuition Assistance for a wide variety of classes! *This is an in-person position. Location Medically Vulnerable People (MVP) 8955 South 255 West, Sandy, UT 84070 Reports to Division Director of Single Crisis Servicies Position Status Full-Time Shift 40 Hours / week Pay Grade and Starting Rate Grade 14, $37.64 / hour FLSA Status Exempt Essential Duties and Responsibilities • Oversee all program operations to ensure success of the program in meeting the needs of persons experiencing homelessness., • Work closely with the position supervisor in a continuous improvement model to ensure ongoing program evaluation and foster a learning environment., • Collaborate with the other departments in our agency as well as onsite and other community partners to develop and coordinate client services., • Keep abreast of federal and local changes regarding homeless services, housing services and shelter as well as new and emerging best practices and research. Actively seek data-driven solutions to service challenges., • Carry out administrative duties including reports, collection of data, development of resources, program evaluation and research., • Work with agency management and the accounting team to monitor and manage services budget, process invoices and maintain records., • Participate in, and where appropriate, provide leadership to various community engagement projects and homeless services system governance activities., • Maintain effective and cooperative inter-agency relationships, including attending and contributing at community meetings and committees related to services, as applicable., • Serve as the primary point of contact for all community meetings and partnerships related to the resource center., • Build and foster relationships with partner agencies; including education, employment, mental health, substance abuse, and medical providers to support client services that can transition into housing stability support as guests move out into the community., • Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more., • Participate in emergency drills and environmental safety activities, as required., • Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff. *Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply. Supervisor Duties and Responsibilities • Model trauma-informed leadership in all interactions with staff and guests., • Provide clear, constructive feedback to staff regularly, fostering growth and accountability., • Hire, train, mentor, and support team members through hands-on guidance and resource sharing., • Delegate tasks effectively while ensuring equitable distribution of workload., • Resolve conflicts promptly and professionally, using de-escalation techniques and leading difficult conversations with kindness and directness., • Uphold agency policies consistently and lead by example., • Conduct regular one-on-one meetings with employees to exchange feedback, actively listen, and address professional development needs., • Develop and implement performance improvement plans and other corrective actions when needed, with measurable goals, equipping staff with the tools and guidance to achieve success., • Collaborate cross-departmentally to align team goals with the organization’s mission., • Monitor and ensure completion of all mandatory training, while maintaining accurate participation records., • Track and report on team performance metrics (attendance, outcomes, etc.), as needed., • Perform employee evaluations as scheduled, offering actionable feedback and tailored support., • Advocate for staff needs while balancing operational priorities., • Direct a diverse staff, including 24/7 support staff and case management., • Ensure the highest quality of data entry and reporting., • Lead weekly collaboration meetings with staff and external partners as required., • Supervise approximately 3 FTE direct reports, charged with the supervision of approximately 30 FTE staff, • Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve., • Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging., • Implement Housing Focused principles, risk management strategies, and access to services as foundational to our mission. Education and Experience • Bachelor's Degree or higher from an accredited college or university or equivalent work experience in Social Work or another related field is required, • Minimum of two years of experience working with homeless or low-income populations. Knowledge of homeless or severely at-risk populations. Experience in related fields may be substituted., • Demonstrate emotional regulation skills to remain calm and composed during high-pressure situations, maintaining professionalism in all workplace interactions.,, • Strong interpersonal skills and ability to work with diverse populations., • Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy., • Use basic computer programs (email, spreadsheets, and more) and have basic computer skills., • Ability to accept supervision, direction, and feedback with openness., • Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication., • Strong public speaking skills and ability to communicate professionally with elected officials and funders., • Willingness to assist in all areas of shelter operations, including organizing or lifting supplies as needed., • Ability to sit, stand, and move for at least an hour at a time or more., • Ability to use stairs or steps. 19MjOstHOA