Sales & Customer Service Manager Packaging Industry
9 days ago
Cedar Grove
Job Description Sales & Customer Service Manager – Packaging Industry Leading Packaging Company Seeking a Sales & Customer Service Leader! A well-established company in the packaging industry is looking for a Sales & Customer Service Manager to drive revenue growth, lead a dynamic team, and enhance customer experience. We need a results-oriented leader with a strong background in managing sales teams, driving promotions, and optimizing customer service operations. Key Responsibilities: • Lead & Motivate the Sales Team: Manage and mentor a team of sales representatives to achieve and exceed targets., • Oversee Customer Service Operations: Ensure the customer service team delivers exceptional support, resolves issues efficiently, and enhances customer satisfaction., • Drive Sales Promotions: Develop and execute strategic promotions to increase customer engagement and revenue., • Inbound & Outbound Sales Management: Train and oversee the incoming call team on upselling techniques and customer interactions while managing the outbound call team to reconnect with dormant customers and execute cold-calling strategies., • Improve Customer Retention: Implement strategies to strengthen customer relationships and increase repeat business., • Business Growth Strategies: Identify new sales opportunities, strengthen existing customer relationships, and expand market reach., • Market Analysis: Monitor industry trends and competitor activity to stay ahead in the market., • Proven experience in sales management and customer service leadership, preferably in the packaging industry., • Strong leadership skills with the ability to motivate, train, and manage teams., • Expertise in sales promotions, upselling, and cold calling strategies., • Ability to improve customer service operations and enhance customer satisfaction., • Exceptional communication, problem-solving, and negotiation skills. This is an opportunity to lead a high-performing sales and customer service team in a growing company. We offer a competitive salary, career advancement opportunities, and a dynamic work environment where innovation and performance are rewarded. How to Apply: If you're a results-driven leader ready to take on this exciting role, apply now on ZipRecruiter with your resume and a brief cover letter outlining your experience. Company DescriptionMerchandise Gift PackagingMerchandise Gift Packaging