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Job Title: Enrollment & Customer Experience Coordinator Location: Fusion Dance Centre Reports To: Studio Director / Operations Manager Employment Type: Full-Time (may include evenings & weekends) Position Overview The Enrollment & Customer Experience Coordinator is the primary point of contact for new and returning students and families. This role is responsible for managing the enrollment process, delivering exceptional customer service, and ensuring a positive experience that reflects Fusion Dance Centre’s values of creativity, community, and excellence. Key Responsibilities 1. Enrollment Management • Respond to inquiries regarding class schedules, pricing, and program offerings., • Guide new students and families through the enrollment and registration process., • Manage re-enrollments, waitlists, and class placements., • Maintain accurate student records and class rosters using the studio management system., • Track incoming leads and follow up to maximize enrollment growth and retention. 2. Customer Experience & Communication • Welcome students and parents warmly in person and via phone/email., • Provide clear, professional communication about studio updates, policies, and events., • Address concerns or questions promptly, escalating when necessary., • Help create a supportive, friendly, and family-oriented studio environment. 3. Front Desk & Administrative Support • Manage daily front desk operations during class hours., • Process payments, billing inquiries, and account updates., • Assist with recital preparations, workshops, and studio events., • Coordinate with instructors and staff to ensure smooth class flow., • Maintain cleanliness and organization of the lobby and reception area. 4. Marketing & Engagement Support • Assist with social media posts, email newsletters, and promotional materials., • Support open houses, trial classes, and community events to attract new students., • Collect and track customer feedback to improve services and programs. Qualifications • Associate’s or Bachelor’s degree preferred (Business, Communications, Marketing, or related field)., • Previous customer service, sales, or administrative experience required; performing arts or fitness environment is a plus., • Strong communication, interpersonal, and problem-solving skills., • Detail-oriented with excellent organizational and multitasking abilities., • Proficiency in Microsoft Office, Google Workspace, and CRM/studio management systems (e.g., Jackrabbit, MindBody)., • Positive, friendly attitude and a genuine interest in dance and community culture. Work Schedule • Must be available during studio operating hours, including afternoons, evenings, and select weekends. Compensation & Benefits • Competitive salary based on experience., • Employee discounts or complimentary studio classes., • Opportunity for growth within the studio’s administrative and customer service team.

Job Title: Human Resources Manager Location: Newark, NJ Department: Human Resources Reports To: General Manager / Director of Operations Employment Type: Full-Time Schedule: Evening and weekend availability may be required Job Summary: We are seeking an experienced and dynamic Human Resources Manager to oversee all HR operations for our fast-paced nightlife and entertainment venues. This role is responsible for recruiting, onboarding, employee relations, compliance, performance management, and ensuring a positive and professional workplace culture that aligns with the high-energy, guest-focused environment of nightlife operations. Key Responsibilities: Talent Acquisition & Onboarding • Lead recruitment efforts for all positions including bartenders, servers, security, DJs, hosts, and management staff, • Manage the full-cycle hiring process, including interviews, background checks, and job offers, • Develop and maintain an effective onboarding program for new hires Employee Relations & Culture • Act as a trusted point of contact for staff regarding workplace issues, conflict resolution, and policy clarification, • Foster a positive, inclusive, and respectful work culture in a nightlife setting, • Support team-building events and recognition programs to promote employee engagement Compliance & Policy Management • Ensure compliance with local, state, and federal labor laws and nightlife industry regulations (e.g. liquor laws, security licensing), • Maintain employee records, handle incident reports, and oversee disciplinary actions with discretion, • Develop, update, and enforce HR policies and procedures Training & Development • Coordinate training on topics such as responsible service of alcohol, workplace conduct, safety, and harassment prevention, • Support ongoing development for managers and team leads Payroll & Benefits Coordination • Liaise with payroll and benefits providers to ensure accurate and timely employee compensation and benefits administration, • Support scheduling software and timekeeping systems Risk & Safety Oversight • Partner with security and operations teams to promote workplace safety and incident reporting, • Support investigations and resolution of employee or guest incidents when necessary Qualifications: • Bachelor’s degree in Human Resources, Business, or a related field (preferred), • 3–5 years of HR management experience, preferably in hospitality, nightlife, or entertainment, • Strong understanding of HR laws and best practices, • Excellent interpersonal and conflict resolution skills, • Ability to thrive in a high-energy, fast-paced, late-night work environment, • Flexibility to work evenings, weekends, and holidays as needed Preferred Skills: • Bilingual (English/Spanish) a plus, • Experience with scheduling and HRIS systems, • Knowledge of nightlife operations, liquor licensing, or security staffing

We value team members who are detail-oriented, organized, and excel in both written and verbal communication. Key Responsibilities • •, • Accurately input, update, and maintain data across various platforms and systems., • •, • Review and verify data for completeness and accuracy., • •, • Manage multiple data entry assignments while adhering to set deadlines., • •, • Communicate effectively with team members to clarify project requirements and resolve issues., • •, • Safeguard confidential information and ensure data integrity at all times., • •, • Organize files, records, and correspondence digitally for easy retrieval., • •, • •, • Demonstrated accuracy and speed in typing and data entry tasks., • •, • Proficient computer skills, including internet browsing, email, and handling attachments., • •, • Ability to download/upload files and utilize multiple digital tools efficiently., • •, • Strong written and verbal communication skills with a keen attention to detail., • •, • Time management skills to handle multiple projects and meet deadlines., • •, • •, • Previous experience in a remote data entry or typist role., • •, • Familiarity with Excel and collaborative online document platforms., • •, • Proven ability to quickly learn new software and systems.