Assistant Branch Manager
19 days ago
Tacoma
Job DescriptionDescription: Join a Legacy of People Helping People Serving the South Sound since 1934, TAPCO Credit Union has been built on a simple yet powerful philosophy: People Helping People. As a not-for-profit financial cooperative, we’re deeply rooted in Pierce County, proudly serving generations of members and our communities. At TAPCO, our employees are the heart of our mission. We foster a culture of trust, collaboration, curiosity, and respect, where every individual can bring their authentic self to work, grow in their career, and make a meaningful impact. We’re committed to diversity, equity, inclusion, belonging, and accessibility, ensuring that every voice is valued and every team member has the opportunity to thrive. When you join TAPCO, you’re not just starting a job; you’re joining a community that believes in supporting one another, learning together, and making a difference every day. Come experience the TAPCO difference and help us continue our legacy of service, innovation, and care for our communities. Position Summary An Assistant Branch Manager assists in the direction and administration of branch operations in collaboration with the Branch Manager. This position ensures established policies and procedures are followed, ensures member’s needs are promptly and professionally served and provides leadership, guidance, direction, training and development support to branch staff. TAPCO's Assistant Branch Manager will perform a variety of member service functions, such as, opening accounts, teller services and loan application and processing. This role will actively promote TAPCO’s products and services to members and prospective members, and will build relationships within the community. Base Expectations Embraces and lives TAPCO's Values. • We are People-Centric, • We are Curious, • We are Inclusive, • We are Collaborative Member Focus: Build strong relationships inside and outside the organization while delivering member-centric solutions. Instills Trust: Building trust by making good and timely decisions while consistently achieving results, even under challenging circumstances. Drives Results: Making good and timely decisions while consistently achieving results, even under challenging circumstances. Cultivates Innovation: Creating new and better ways for the organization to be successful even during times of uncertainty. Leadership Competencies Drives Purpose and Vision: Painting a compelling picture of the vision and strategy for TAPCO through the development and motivation of their team. Plans and Aligns: Planning, prioritizing, providing direction and removing obstacles to keep TAPCO moving forward and meeting our organizational goals. Requirements: Position Responsibilities • Actively builds and maintains effective, business relationships with members and staff., • Oversees and ensures branch functions are performed promptly and accurately and performs member service and teller duties as needed., • Embeds diversity, equity, inclusion, belonging, and accessibility (DEIBA) into your daily workflow., • Ensures ongoing coaching and development of staff., • Approves checks for deposit and cashing, overrides with holds and resolves over and shorts as needed., • Balances each day’s transactions and verifies cash totals, researches and resolves any discrepancies, and reports issues to supervisor as needed., • Counsel’s members regarding their financial need and services requested., • Receives and processes applications for consumer, home improvement and home equity loans. Meets with applicants, explains credit policies, and provide guidance as needed. Evaluates and verifies loan application data and credit criteria. Develops loan approval or denial recommendation and submits application and backup documentation to loan underwriting for approval., • Provides guidance, support and direction to branch staff by answering questions, resolving complex issues, mentoring and training., • Promotes, explains and cross-sells credit union services., • Maintains an up-to-date knowledge of and adheres to the requirements of all related policies, procedures, rules and regulations required for position., • Maintains an in depth, up-to-date knowledge on all credit union products and services., • Registers and maintains registration as a Mortgage Loan Originator with the Nationwide Mortgage Licensing System and Registry in accordance with TAPCO policies and procedures., • Ensures and models a high level of member service and professional demeanor and appearance., • Thorough knowledge of all aspects of real estate lending including knowledge of all applicable laws, regulations and programs, • Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions., • High School diploma, or equivalent., • 1-3 years experience in banking operations, including teller services, member service and/or loan administration., • Knowledge of consumer lending practices and federal/state consumer lending regulations., • Ability to lead and motivate others., • Ability to perform basic math calculations (addition, subtraction, multiplication, division, percentages) Basic understanding of bookkeeping and accounting., • Good verbal communication skills., • Professional appearance, dress and attitude., • Ability to use related computer software, Microsoft Office products and business equipment, including adding machine, copy machine, coin and money counting machines., • Experience managing others., • Associate Degree or other related training., • The work environment is an office setting., • Travel by car may be required – must have valid driver’s license and vehicle., • Movements frequently and regularly required using the wrists, hands and/or fingers., • Frequently required to sit and stand for longer periods of time., • May need to respond to critical or emergency situations inside or outside of regular working hours. 90-day Introductory Period All newly hired employees at TAPCO Credit Union are subject to a 90-day introductory period beginning on their first day of employment. This period is intended to provide structure, clarity, coaching, and support while employees learn their role and the organization. Completion of the introductory period does not guarantee continued employment or change the at-will employment relationship. Salary: Starting at $27.46 - $29.90 (depending on experience). Benefits TAPCO offers a comprehensive benefit package: • 100% Employer-paid medical, vision, prescription, and dental insurance option for all full-time employees., • 50% Employer-paid spouse coverage., • 65% Employer-paid dependent children coverage, • Flexible Spending Account (FSA), • Dependent Care FSA, • Health Savings Account (HSA), • 401(k) Plan with up to 7% match, • 100% Employer-Paid Life Insurance/AD&D package, • Paid Vacation and Sick Time, • 11 Paid Holidays + 1 Floating Holiday, • Optional Short- and Long-Term Disability, • Employee Assistance Program, • 40 paid volunteer hours TAPCO embraces diversity, equity, inclusion, belonging, and accessibility (DEIBA) and is committed to creating a workplace where all stakeholders involved, regardless of gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or limited mobility and abilities, feel valued and respected. • We are committed to include diversity, equity, inclusion, belonging, and accessibility at the center of our work., • We are committed to nondiscriminatory practices and provide equitable opportunity for all., • We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard., • We welcome every person to bring their authentic perspective and experience to advance our mission., • We focus on real people's experiences to uncover and address systemic inequities., • We address our gaps and inequities through products, practices and policies that uplift our employees, members, and community., • We put allyship into action every day. TAPCO Credit Union is an equal opportunity employer that is committed to diversity and inclusion in the workplace. As a people-centric organization, we believe every employee and applicant has the right to work in surroundings that are free from all forms of unlawful discrimination. TAPCO does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service or veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, termination, layoff, leave of absence, and general treatment during employment.
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