Major Incident Manager
hace 16 horas
Ibiza
Take your career to the next level with Amaris Consulting as an Incident Manager – QoS MIM. Be part of an international team, thrive in a global group with a €800M turnover and over 1,000 clients worldwide, and an agile environment. The ideal candidate will have a proven track record in building scalable, high-quality applications and is comfortable working across the entire stack. WHAT WOULD YOU NEED? • Native/C1 level in French and English., • Strong transversal IT knowledge across infrastructure, cloud, security, and IT operations., • Minimum ITIL Foundation certification., • University degree in IT, Engineering, or related field; Master's preferred., • +4 years of experience in IT operations, incident management, or Major Incident Management (MIM) roles., • Proven ability to communicate clearly with C-Suite executives and high-level stakeholders., • Strong resilience under stress, multitasking, and ability to process, retain, and share complex information simultaneously via Teams, Outlook, or phone., • Knowledge of IT regulations (DORA, GDPR, ISO, NIST, BCP, Security) is a plus., • Tangential experience in audits and project management is beneficial., • Familiarity with tools: PagerDuty, Azure, AWS, ServiceNow, AVAYA, CISCO, CheckPoint, PALO ALTO, 365, Teams, Outlook, DevOps, JIRA, Confluence, Excel, Power BI., • Manage major IT incidents and coordinate rapid response across teams., • Handle problem management and change management activities., • Monitor IT systems primarily via Azure and manage alerts through PagerDuty., • Address high-severity security incidents., • Communicate effectively with global teams and executives, ensuring transparency and clarity., • Maintain documentation of incidents, processes, and knowledge sharing., • Participate in on-call rotation, ensuring timely response to critical situations., • Collaborate with IT teams to analyze incidents, implement preventive measures, and improve QoS processes. Join our dynamic team of talented people and discover a world full of growth and opportunity. Here's what we offer: • Rapid growth through a personalised career path and salary assessment. 70% of our senior leaders started in entry-level positions., • Improve your skills through our Technology Academy catalogue, Udemy platform, language classes, webinars, and workshops., • Take control of your training with a personal annual budget and company-paid certifications., • Enjoy flexible policies, remote work options, and excellent social benefits such as transport and restaurant tickets, childcare support, and private health insurance., • Benefit from our WeCare programme, which supports employees in critical situations.