Information Technology Specialist
19 hours ago
Genas
Job Description – L1/L2 IT Support Technician Position Details • Role: L1/L2 IT Support Technician Onsite, • Primary Location: Genas, France, • Secondary Location: Mions France – once a week and as required, • Start Date: Immediate, • Contract Duration: Initial 3 months, with possible extension, • Working Hours: Monday to Friday, 9:00 AM – 5:00 PM Role Overview We are looking for an experienced L1/L2 IT Support Technician to provide onsite end-user support across the LFB Group locations in France. The role will primarily focus on end-user support, PC provisioning and deployment, hardware refresh activities, and L1/L2 ITSM incident and service request management. Key Responsibilities • Provide L1/L2 support for desktops, laptops, printers, peripherals, and hardware/software issues., • Manage ITSM incidents and service requests within agreed SLA timelines., • Perform PC/laptop imaging, provisioning, configuration, and deployment., • Support PC lease refresh activities, including device replacement, refresh planning, user communication, handover, and asset updates., • Troubleshoot Windows 10/11 desktop environments., • Provide support for Microsoft Office and Microsoft 365, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint., • Support standard business and end-user applications., • Assist with user onboarding and offboarding, including device preparation and standard access-related requests., • Perform basic network troubleshooting., • Coordinate with internal IT teams for L2/L3 issues and escalations., • Maintain accurate ticket updates, asset records, and technical documentation., • Work independently while following established IT support and escalation procedures. Required Skills & Experience • Proven experience in L1/L2 IT support and End-User Computing., • Strong hands-on knowledge of desktops, laptops, printers, peripherals, and basic networking., • Experience with PC provisioning, imaging, deployment, asset management, and hardware refresh., • Good knowledge of Windows 10/11., • Working knowledge of Microsoft Office and Microsoft 365 applications., • Familiarity with ITSM tools, incident management, and service request processes., • Fluent/professional French is mandatory., • Professional working proficiency in English., • Strong communication and customer-service skills., • Ability to travel between Genas and Mions as required.