Trabajos 1st line support en BedfordCrear alertas

SUPPORT ENGINEER – ONSITE BENEFITS: Comprehensive package including access to a full suite of employee benefits (e.g., enhanced leave, health & wellbeing support, professional development pathways, and more) WAY OF WORKING: • Hours: Full-time, • Environment: Onsite at a single client location, • Provide hands-on desktop, server, and network support to users at a dedicated customer site., • Troubleshoot issues by guiding users through step-by-step resolutions., • Log, assess, and resolve technical tickets while maintaining agreed SLAs., • Assist with hardware and software installations and upgrades., • Experience in 1st Line or 2nd Line IT Support., • Strong customer-facing communication and problem-solving skills., • Technical exposure to Microsoft technologies such as Windows Server, Exchange, and Microsoft 365., • Hands-on experience supporting PCs, servers, and mobile devices., • Working knowledge of Active Directory and basic networking (advantageous but not essential). C4S Search connects top tech talent with leading organisations across the UK. Let us help you take the next step in your career.

Role: Service Desk Manager Location: On-site in Bedford, Weekly travel to London (1-2 days) Salary: Up to £45,000 per annum Type: Full-time, Permanent The Opportunity We are seeking an experienced Service Desk Manager to lead our client's MSP service desk operation, based onsite in Bedford with regular travel to our London office. This role is primarily operational, focused on the day-to-day management, performance and delivery of IT support services across 1st-3rd line. You will be responsible for leading a team of 15 engineers, ensuring service excellence, strong SLA performance and a consistently high standard of customer support. Reporting directly to the Head of Operations, you will work closely with our Customer Success Managers and internal technical teams to align service delivery with customer expectations and business objectives. Key Responsibilities • Full ownership of daily service desk operations within an MSP environment, • Direct line management, mentoring and development of 15 service desk engineers (1st-3rd line), • Oversight of ticket queues, prioritisation, escalations and workload distribution, • Management of incident, problem and major incident processes, acting as an escalation point, • Ensuring all services are delivered in line with SLAs, KPIs and co...

Key responsibilities include: Providing 1st line ERP system support to internal users Investigating and resolving ERP-related system issues and queries Logging and managing support tickets through the helpdesk system Supporting users with ERP functionality, navigation and troubleshooting Monitor

Ideal candidates should have 1st or 2nd line support experience and knowledge of Microsoft technologies. This role involves guiding users through technical solutions, logging customer tickets, and managing support for desktop, server, and network areas. A tech solutions company is seeking an onsite

A leading financial technology firm in London seeks a Desktop Technician to deliver high-quality 1st and 2nd line support. Candidates should have strong problem-solving skills, a passion for technology, and ideally, a degree in Computer Science or related fields.

This role involves providing 1st Line support both remotely and onsite to clients, handling a variety of technical issues in a fast-paced environment. The ideal candidate should possess solid Windows Server knowledge, strong communication skills, and experience in managed service or internet service

Operation of company Helpdesk System and provision of support to clients both internal and external (1 and 2nd line support as skills and experience permit). To support the business objectives of all divisions of the GI group through specification, installation, maintenance and support of IT softwar

An IT service provider in Greater London is looking for a Support Analyst to provide first and second line support for their IT systems. The ideal candidate will possess strong communication skills and have experience in first line IT support. This is a fantastic opportunity to join a dynamic and ag

A leading UK IT services provider is seeking a 1st line technical support specialist to join their team. Ideal candidates will have a customer service background, strong IT knowledge, and excellent communication skills. Responsibilities include delivering exceptional technical support, troubleshooti

A managed service provider in Blackburn is seeking a 1st or 2nd Line IT Support Engineer. Key responsibilities include troubleshooting issues, supporting Microsoft 365 environments, and assisting with user account management. You will join a collaborative team responsible for providing high-quality

An education support organization is seeking an IT Support Technician to provide comprehensive IT support across multiple school sites in the UK. The successful candidate will manage IT-related issues, offering 1st and 2nd line support, and ensuring compliance with security and data protection proce

This hands-on role involves providing 1st and 2nd line support to a variety of business clients. A leading IT support services provider in Greater London is looking for a proactive IT Support Technician. Candidates should have IT support experience, particularly in an MSP setting, and possess strong

A leading IT Services Consultancy in the UK is seeking a Service Desk Agent to provide first line support and manage incident responses. The ideal candidate will have a proven track record in an ITIL aligned environment, effective communication skills, and familiarity with technical support tools. T

The successful candidate will provide both first and second line technical support, manage incident tickets, and ensure compliance with service level agreements. A leading employment agency in the United Kingdom is seeking an IT Support Officer for full-time hours in South East London.

A forward-thinking managed services organisation is seeking a motivated 1st Line IT Support Engineer to deliver IT support and troubleshooting. In this hybrid role based in London, you will manage user accounts and provide technical support for Windows and macOS systems.

A global law firm in London is seeking an IT Service Desk Analyst /1st/2nd Line Support Analyst to provide excellent technology support to staff. The analyst will respond to incidents and requests, maintain ticket records, and escalate issues as necessary, ensuring all staff receive reliable IT assi

Candidates will provide 1st and 2nd line technical support, manage tickets in an IT service management system, and troubleshoot various technical issues. A staffing agency is seeking an IT Support Officer for a role in South East London. Ideal applicants should have experience in technical support a

The technician will provide first- and second-line support, resolving technical issues directly and via remote assistance. Candidates should have strong expertise in Microsoft environments, proven problem-solving skills, and confident communication abilities. The position reports to the Wollaston si

A UK-based luxury automotive brand is seeking an IT Support Analyst to provide high-quality support across the organization. Key responsibilities include delivering technical support, diagnosing issues in various operating systems, and collaborating with Infrastructure and Security teams. You will a

Candidates should have experience in 1st Line or Service Desk support, knowledge of Windows servers, and familiarity with MS Service Centre support tools. The successful candidate will provide technical support across multiple accounts and assist with day-to-day operations. A leading recruitment age

Desktop Support Engineer – 1st and 2nd Line – Kingston, Surrey – Hybrid - £45,000. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. Providing 1st and 2nd line desktop, laptop and mobile device support ac

A recruitment agency is seeking an experienced IT Support Engineer specializing in 1st and 2nd line support. Strong communication and customer service skills are essential for this position, along with a proactive attitude and attention to detail. You will help diagnose issues and troubleshoot probl

The role involves providing both 1st and 2nd line support, managing various technologies including Microsoft Office 365 and helpdesk systems. A leading international company in Greater London is seeking a Service Desk Analyst to deliver technical support to users. The ideal candidate should have str

You will provide first-line support for a range of SaaS and PaaS applications, manage user onboarding, and handle hardware support. A technology services organization is seeking an energetic IT Support professional to join their team in Greater London. Benefits include extensive holiday, learning an

This role involves providing first-line IT support, improving service quality, and managing user incidents in a hybrid setting. Ideal candidates will have experience in customer service and relevant IT qualifications.

A well-established MSP in Aldershot is seeking an experienced 1st/2nd Line Support Engineer. This role involves delivering IT support to various clients, troubleshooting issues, and maintaining Windows systems. Ideal candidates have over a year of MSP experience and strong knowledge in Windows & Mic

A technology services company based in Leeds is hiring a 1st- 2nd Line Support / Service Desk Analyst to provide end-user support in a hybrid work setting. Candidates must be eligible for SC Clearance and possess strong communication skills along with proficiency in Microsoft Windows 10/11 and Offic

A technology solutions partner in the UK is seeking a customer-focused 1st Line Support Analyst to join their Service Desk team. The successful candidate will be the first point of contact for IT support, ensuring users receive prompt assistance with technical issues. Responsibilities include diagno

A reputable IT services company is looking for an experienced 1st/2nd Line IT Support Analyst to join its team based in Stratford upon Avon. The ideal candidate should have at least 3 years of IT support experience and possess strong problem-solving skills. The role involves providing daily IT suppo

Ideal candidates will have experience in 1st or 2nd line support, with technical knowledge in Microsoft technologies like Windows Server and Office 365. A tech company is seeking an onsite Support Engineer to join their team in Sharnbrook. This role focuses on enhancing client-facing support and tec

A leading accountancy firm in Greater London is seeking a 1st Line Support Engineer to provide technical support and ensure smooth operations of IT devices. A great opportunity for those with prior IT support experience and strong communication skills looking to develop in a collaborative environmen

Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365. Desktop Support Engineer – 1st and 2nd Line – Kingston, Surrey – Hybrid - £45,000. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line s

A financial services firm located in London is seeking a Service Desk Support Analyst to provide first-line internal support to users, with some second-line assistance as needed.

A leading IT services company in Greater London is seeking a skilled Desktop Support Engineer to provide exceptional 1st and 2nd line support. This hybrid role involves working three days a week in the office and two days at home, supporting internal users and clients within a Windows and M365 envir

A growing managed service provider in Preston is seeking a 1st Line Support Engineer for their service desk team. This early-career position requires at least 1 year of IT support experience. You'll provide technical assistance to clients, troubleshoot issues with Microsoft 365 and Windows environme

A forward-thinking school trust in Camberley is seeking an IT Technician to provide first and second line support. This is a fully onsite position, where you'll work closely with the IT Lead to ensure the smooth operation of IT systems. Ideal candidates will have experience in IT support and a desir

The role focuses on providing 1st/2nd line support, managing IT systems, and contributing to technical project deliveries. Ideal candidates will have strong skills in desktop support, communication, and IT systems administration. A healthcare service provider in the United Kingdom is seeking an expe

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A leading estate agency in London is seeking a Technical Support Specialist to assist users with technical issues. This role involves providing first line support through various channels and maintaining user accounts in a vibrant company culture. Ideal candidates will have excellent communication s

The team is hiring three 1st Line Network Support Engineers, ideal for graduates, 1st Line IT Support Engineers, or NOC Engineers looking to specialise in networking. Provide 1st Line network support for customer and internal services. UK‑based technology services organisation providing network mo

A client company in Islington is seeking an IT Support Officer to provide effective 1st line IT assistance across its business. Candidates should have at least 3 years of experience in IT support and proficiency in Windows and MacOS.

This entry-level position is designed for individuals early in their IT careers, providing first-line telephone support, performing initial triage of support requests, and resolving basic IT issues. A leading support services company is seeking a Junior 1st Line Support Engineer for a short-term con

A leading IT solutions provider is seeking a 1st Line Support Engineer to join their team in Greater London. This role involves providing remote support to customers and requires strong empathy and communication skills. The position offers a comprehensive benefits package including salary, bonus, tr

A leading software house is seeking a Software Support Engineer to join their busy team in the Leicestershire area. Responsibilities include support for customers using their various enterprise software products, with an office-based schedule, Monday to Friday.

This role, which offers hybrid working after training, involves providing 1st and 2nd line technical support across various systems including Office 365, Windows 10/11, Intune, and Azure. A recruitment agency is looking for an IT Support Engineer to join a busy support team in Derby. Candidates shou

A well-established Managed Service Provider in London is seeking a 1st Line IT Support Engineer. Candidates should possess strong troubleshooting skills, an interest in learning new technologies, and some experience in IT support. The position offers a competitive salary of £28,000, with a supporti

Ideal candidates will have experience in tech support, strong administration and communication skills, and knowledge of both Windows and Mac systems. A global media group is seeking a System Support Engineer to provide technical support across its London and Gatwick offices. The role involves troubl

Responsibilities include providing 1st Line IT support, diagnosing technical issues, and managing support requests. A leading consultancy firm in the United Kingdom is looking for an IT Support Analyst to ensure smooth operation of IT systems worldwide. Candidates should have at least 2 years of exp