Macmillan Partnerships Coordinator
2 days ago
London
About Toynbee Hall Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnerships to tackle unfairness and ensure everyone has an equal chance to thrive. Key Responsibilities Partnership delivery and coordination • Act as the primary day-to-day contact for delivery partners, supporting advisors and caseworkers to operate effectively within the agreed delivery model., • Coordinate partner onboarding, ongoing engagement, and operational problem-solving across the delivery partnership., • Work with NHS Trusts, ICBs, and healthcare professionals to maintain clear and effective referral pathways into the service., • Support engagement within health settings to ensure the service is accessible at key points in the cancer pathway., • Support training, induction, and shared learning activity for delivery partners and their advisors or caseworkers., • Facilitate the sharing of good practice, learning, and insight across the partnership., • Support delivery partners to understand and meet data and reporting requirements., • Contribute operational insight and qualitative learning to funder reporting and programme reviews., • Escalate risks, capacity issues, or delivery concerns to the Head of Partnerships in a timely way., • Work in line with Toynbee Hall policies and procedures, including safeguarding, data protection, and equality. Experience and knowledge: • Experience working in a partnership, coordination, or programme support role within a charity, public-sector, or health-related setting., • Experience supporting delivery partners, advice services, or multi-agency projects, for example through coordination, liaison, or operational support., • Some experience of working with, or alongside, NHS organisations, healthcare professionals, or public-sector partners, or the confidence to develop this quickly., • Understanding of referral-based services and how people access support through different organisations., • Strong organisational and coordination skills, with the ability to manage multiple tasks and partner relationships at the same time., • Good communication skills, with the ability to build positive working relationships and represent a service professionally., • Ability to work collaboratively across organisational boundaries and know when to escalate issues appropriately., • Confidence using IT systems, including databases, spreadsheets, and standard reporting tools., • Proactive, reliable, and well-organised., • Comfortable working as part of a team with clear management support., • Willing to learn and develop confidence in system-facing partnership work., • Positive, solutions-focused approach to problem-solving., • Experience working in advice services, welfare benefits, financial wellbeing, or health-inequalities programmes., • Experience supporting training, induction, or shared learning activities for partners or colleagues., • Familiarity with NHS structures, commissioning environments, or VCSE–health partnerships., • Experience working on Macmillan-funded or similarly funded programmes. Annual Leave • 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays)., • After 2 years: +3 extra days of leave., • After 3 years: +1 additional day.