London
Working Pattern: • Initial induction on site (London) for approx. 7-10 days., • Hybrid model: minimum 1-3 days per week in the office, with flexibility based on business needs., • Strong IT skills, including MS365, MS Teams, Excel, Word, SharePoint, and spreadsheets., • Proven casework or administrative experience., • Strong attention to detail., • Previous public sector experience, • Civil servants are not eligible. Contractors and fixed-term civil servants are acceptable, provided an end date is confirmed on the coversheet., • Make accurate, evidence-based decisions in line with guidance and procedures., • Handle sensitive information securely, ensuring compliance with the Data Protection Act 2015., • Manage queries with professionalism, empathy, and awareness of translation needs., • Review and assess applicant documentation, requesting clarification where needed., • Build and maintain effective stakeholder relationships., • Manage case records and correspondence promptly and accurately., • Ensure casework data is accurate to support reporting and resource planning.