London
Relief ManagerAre you a dynamic, positive person looking for a retail role that's win-win?We want your energy and enthusiasm, to help fulfil our mission to Save Sight. Change Lives. And in return we'll give you the chance to take a well-stocked, beautifully styled charity shop and make it a lively, well-loved hub for our shopsBecome a Fight for Sight shop manager to take our high street presence to the next level.Regardless of whether you're currently a deputy shop manager or supervisor, whether you're in corporate or charity retail, we want to hear from you. If you're prepared to come in with ideas and energy, we'll offer you support and the opportunity to thrive in a retail career.About our mission...Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:Can this be stopped?How will I live my life?Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.We are Fight for Sight: we wont stop until we: Save Sight. Change Lives.We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. Youll be part of something impactful, wed love to hear from you.Responsible to Head of RetailWorking hours and contract Permanent, Full time35 hours, 5 days per week but flexible over a seven-day rotaSalary £25.000LocationRelief Manager based around West Norwood, East Dulwich, Tulse Hill, East Sheen Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application.Role Responsibilities Purpose of Job To coach, lead and manage the Assistant Shop Manager and a team of volunteersDrive sales performance to exceed targets, maximising cost efficiencyMaximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and proceduresTo promote strong relations within the local community to enhance the profile and good name of the charityMain Responsibilities To deliver shop income planTo achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to successTo support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contributionTo develop a culture of ownership and follow up within own team and volunteersTo adhere to safe, legal & secure requirements and standards for the shop, both front and back of houseTo induct, train and coach new colleagues, as evidenced through induction paperwork and development plansTo role model and promote effective team communication, celebrating success and sharing best practiceTo liaise closely with the Warehouse Manager, Relief Support, Volunteer Recruitment Manager and Commercial ManagerTo role model exceptional customer service to supporters and donors, providing feedback in a timely mannerTo ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteersPromote, monitor and act on internal and external customer feedbackTo evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholdersTo monitor and check security of stock and debrief variances with the Commercial ManagerTo proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operationsTo take ownership of good housekeeping for all areas of responsibilityTo accept responsibility and carry out any other task commensurate to the roleSales and Profit Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shops financial performanceFoster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community eventsManage the team to maximise income from Gift Aid on donated productsEnsure that all of Fight for Sight financial procedures are adhered to and executed in a timely fashion by the shop teamShop Floor Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop teamEstablish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Fight for Sight internal regulations regarding donated stock are adhered toInspire the team to provide a great customer and donor experience, which enables Fight for Sight to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Commercial Manager within the agreed timeframesEmpower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windowsMake sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)Work with the Commercial Manager to ensure our shops are in good condition, maximise their potential and are fit for purposeProvide a safe and healthy working environment and ensure that all team members are aware of and operate within Fight for Sights health and safety policies and procedures, including waste management and customer safetyLeadership Volunteers Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shops income and profitability and guarantee the smooth running of the shop.Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.Connect the volunteer team with Fight for Sights work and help them to understand the value of their contributionLeadership - Paid Staff Support in the recruitment, induction and ongoing development of all paid staff membersCoach the team in delivering income, profit and Gift Aid conversion and donor sign up targetsSet clear objectives and expectations to ensure the smooth running of the shopEnsure regular half and annual performance reviews are conductedManagement - being part of Fight for Sight Play active part in the charity, including attending and contributing to all-staff meetingsPlay a key role in enabling the shop to represent Fight for Sight and increase the knowledge of the local community about our mission and workBe accountable for the integration of the shop into the local community in collaboration with the shop teamEmpower the team to respond to all appeals and fundraising opportunities.Adhere to and enforce Fight for Sight safeguarding policies.Other Required to adhere to Fight for Sights vision, mission and valuesUnderstanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principlesPerson specification - Desirable skills, knowledge & experience Personal qualities The ability to work under pressure whilst remaining calm and organisedTo be receptive to change and to act as a change agentThe ability to maintain excellent rapport with staff, volunteers, supporters, and donorsTo demonstrate a calm and logical approach to problem solvingTo consistently demonstrate a dedicated approach to the quality of customer service and team working.Comfortable working in a small team both strategically and operationallyCommitment to teamwork, business partnering and a collegiate approach with a can do attitude and a sense of humour.Able to provide positive, dynamic, tenacious and flexible leadership at all times.Results-driven, able to measure and quantify own outcomes.Adaptable to changing landscape and evolving organisation.TPBN1_UKTJ