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Job Title Customer Success Manager Job Description Our team is built on trust, respect, and genuine support for one another. We believe people do their best work when they feel valued, empowered, and encouraged to bring their authentic selves to the table. If you're passionate about customer success, have a deep understanding of how finance teams operate, and thrive on building innovative solutions to solve real-world challenges, then we'd love to hear from you! The Role: We're looking for a dynamic and experienced Customer Success Manager to join our friendly and forward-thinking team. In this role, you'll combine technical expertise with a deep understanding of finance operations to help our customers overcome challenges and achieve their long- and short-term goals. Your primary mission will be to ensure that Sage customers derive maximum value from our solutions, guiding them toward business success and long-term partnership with Sage. You'll bring innovative ideas to the table, work collaboratively to solve customer challenges, and create tailored plans that align with their unique needs. What We're Looking For: Someone who understands how finance teams operate and can empathise with their challenges. A problem solver who's comfortable having in-depth conversations with CFOs and senior finance leaders about accounting processes, software challenges, and business needs. A strategist who can build meaningful, long-term plans to help customers achieve their goals using Sage's tools and innovations. A collaborator who thrives in a supportive, team-oriented environment. If you're ready to join a team that truly cares for both its customers and colleagues and you're excited about helping businesses thrive, we can't wait to meet you! Key Responsibilities Build Trusted Partnerships: Cultivate strong, trusted advisor relationships with key stakeholders and executive sponsors to ensure all activities align closely with the customer's business strategy and goals, maximizing the potential of Sage's solutions. Drive Customer Success Planning: Develop and maintain comprehensive customer success plans that map out the journey to achieving their desired outcomes with Sage. Provide tailored recommendations, leveraging a deep understanding of Sage Intacct and our Marketplace Partners to align solutions with the customer's unique needs. Deliver on Success Metrics: Consistently meet and exceed team KPIs while driving measurable outcomes for customers. Coach and Empower Colleagues: Share expertise by training and mentoring members of the immediate and wider teams on systems, processes, and best practices to elevate team performance. Enhance Customer Satisfaction: Actively improve and maintain customer satisfaction and NPS. Foster relationships that encourage participation in Sage's customer advocacy programs. Lead Change Initiatives: Identify and execute large-scale initiatives to enhance operational efficiency, quality, and consistency within the team and across customer engagements. Inspire Thought Leadership: Drive knowledge-sharing initiatives, such as thought leadership sessions, enablement workshops, and content creation, to benefit both customers and colleagues. Be the Voice of the Customer: Represent customer needs and priorities to product management, influencing the product roadmap to reflect real-world requirements. Communicate upcoming product developments to customers to foster engagement and anticipation. Own Customer Relationships: Take overall responsibility for managing relationships with Sage's mid-market and strategic customers, ensuring they derive ongoing value from their partnership with Sage. Support Customer Success Operations: Collaborate with the Community Administrator and Customer Services teams to address success-related queries, actions, and escalations efficiently. Handle Escalations: Provide direct support for high-priority or complex escalations, ensuring timely and satisfactory resolution. Promote Engagement: Actively encourage customer engagement through newsletters, webinars, and events to strengthen their connection with Sage. Manage Renewal Risks: Proactively identify and mitigate risks to subscription renewals by working closely with internal teams to safeguard customer retention. Lead Complex Renewals: Oversee intricate renewal negotiations, collaborating with senior stakeholders to craft commercially viable and mutually beneficial agreements. Guide the Customer Journey: Seamlessly transition customers from the implementation phase to success, ensuring they are equipped for long-term growth and satisfaction with Sage. Your Benefits • Competitive base salary and commission structure, • Comprehensive health, dental and vision coverage, • Work away scheme for up to 10 weeks a year, • On-going training and professional development, • Paid 5 days yearly to volunteer through our Sage Foundation, • Flexible work patterns and hybrid working #LI-VK1 Function Customer Operations Country United Kingdom Office Location Winnersh Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

Job Title Product Marketing Manager Job Description At Sage, we're here to knock down barriers so everyone can thrive, our customers, our partners, and our people. In this role, you'll have the opportunity to shape the UK's adoption of Sage's next-generation, AI-powered solutions and make a tangible impact on how businesses grow and operate. You'll join a collaborative, forward-thinking team where innovation, inclusion, and empowerment drive everything we do. We're looking for a Product Marketing Manager, UK to help shape how we bring Sage's AI-first accounting, finance, operations, and HR & payroll offerings to the UK market. This role will be instrumental in driving the success of the Sage Intacct ecosystem of solutions, adapting global strategies to local market needs, and ensuring our products truly resonate with UK businesses. Reporting to the Director, Product Marketing International, you'll be at the heart of go-to-market strategy, leading launches, developing impactful messaging, and representing the voice of the UK customer. You'll collaborate with global product marketing, routes to revenue, regional sales, enablement, and performance marketing teams to drive adoption, demand, and revenue growth. Location - Hybrid, 3 days per week out of London or Winnersh Office. Key Responsibilities What Will I Be Doing? You'll play a pivotal role in localising and activating Sage's product marketing strategy in the UK. Key responsibilities include: • Localising global product positioning, messaging, and value propositions to reflect UK customer needs, regulations, and business practices., • Leading UK product launches and collaborating on go-to-market campaigns that deliver measurable impact., • Creating customer-facing content such as case studies, presentations, and web assets, as well as sales and partner enablement materials., • Equipping sales teams with competitive intelligence, objection-handling guidance, and product insights., • Building strong partnerships with local sales, marketing, customer success, and partner teams to drive pipeline and revenue growth., • Gathering and analysing customer, market, and competitor insights from the UK market to inform strategy and influence the global roadmap., • Acting as the voice of the UK customer, ensuring product-market fit and local relevance., • Tracking and reporting on product marketing performance, focusing on adoption, pipeline contribution, and revenue impact. What We're Looking For We're seeking a strategic, collaborative, and insight-driven marketer who can blend global direction with local expertise. You'll bring: • Experience in product marketing, solutions marketing, or a related role, ideally in SaaS or financial software., • A deep understanding of the UK market, with a proven ability to tailor global strategies to local context., • Strong storytelling, communication, and writing skills., • Proficiency in generative AI tools and an understanding of AI/ML concepts., • Demonstrated success developing go-to-market strategies and launching products that deliver results., • A collaborative mindset, capable of working effectively across global and regional functions., • Strong analytical skills with the ability to turn data and insights into actionable plans., • A Bachelor's degree in Marketing, Business, or a related field (Master's preferred). Your benefits Benefits video - • Comprehensive health, dental and vision coverage, • Work away scheme for up to 10 weeks a year, • On-going training and professional development, • Paid 5 days yearly to volunteer through our Sage Foundation, • Flexible work patterns and hybrid working #LI-SW1 Function Global Product Marketing Country United Kingdom Office Location London;Winnersh Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

Job Title Product Manager - Sage Intacct Planning Job Description We're looking for a Product Manager to lead the roadmap and continuous improvement of Sage Intacct Planning, our market-leading solution that helps businesses streamline their financial processes and make better decisions. In this role, you'll define and deliver new product capabilities and integrations that enhance how customers are onboarded, managed, and engage with our platform. You'll work across multiple teams to transform the customer experience, from usability to operational efficiency, and play a key part in driving Sage Intacct's growth and success. This is a hybrid role requiring 3 days per week in our Winnersh office. Your First 90 Days • 30 days - Gain a deep understanding of Sage Intacct Planning, while researching the planning industry and top competitors, getting deep insight into the customer journey, and product delivery within internal teams., • 60 days - Take ownership of a roadmap feature, collaborating with engineering, design, and operations to translate customer and market needs into actionable requirements., • 90 days - Lead feature execution and analysis cross-functionally, supporting product releases and enablement programs, ensuring alignment with customer outcomes and company goals. Meet the Team You'll join a highly collaborative product organisation within Sage Intacct, working alongside engineering, UX, marketing, and operations teams across multiple regions. You'll report to a senior product leader who values autonomy, collaboration, and data-driven decision making. Together, the team strives to build intuitive, scalable products that make finance and planning simpler and smarter for our customers. How Success Will Be Measured • Delivery of product features and enhancements that improve customer satisfaction and business impact, • Effective prioritisation and execution of roadmap initiatives, monitoring usage and insights post launch., • Strong cross-functional collaboration and stakeholder alignment, • Quality of product and enablement documentation, metrics tracking, and launch readiness, • Positive feedback from internal teams and customer-facing stakeholders Skills You'll Gain • Deep understanding of budgeting and planning processes in a SaaS environment, • Hands-on experience leading cross-functional initiatives across engineering, operations, and marketing globally, • Expertise in data-driven product management, feature monetization and program execution, • Strategic insight into global SaaS business operations and customer lifecycle management Key Responsibilities Snapshot of Your Day-to-Day You'll lead roadmap discussions, translate customer insights into clear requirements, and work closely with engineering, content development and User experience teams to deliver impactful solutions. You'll run release programs, analyse product metrics, and refine user workflows based on real-world feedback. Throughout, you'll collaborate with sales, support, channel parterns and operations to ensure every release drive measurable customer and business value. Qualifications • Bachelor's degree or equivalent experience, • 5+ years in B2B Product Management and product delivery, ideally within a SaaS or cloud environment, • Strong understanding of agile product development and product lifecycle management, • Proven experience defining and launching customer-centric product features, • Exceptional communication and stakeholder management skills, • Comfortable collaborating with other PM's and colleagues across functions and geographies, • Experience with budgeting, planning, or financial applications (or strong domain knowledge in FP&A) Must Haves • Experience with financial SaaS platforms, • Background in Accounting or Financial Planning & Analysis (FP&A), • Familiarity with multi-dimensional modelling concepts, • Previous experience in pre-launch programs or pre-release product activities, • Experience working closely with Product Marketing Management teams Learn more about our Product: At Sage, we offer you an environment where you can grow professionally without compromising your personal well-being. Our benefits package is designed to provide stability, flexibility, and balance: • Comprehensive health, dental and vision coverage, • Work away scheme for up to 10 weeks a year, • On-going training and professional development, • Paid 5 days yearly to volunteer through our Sage Foundation, • Flexible work patterns and hybrid working #LI-AL2 Function Product Delivery Country United Kingdom Office Location Winnersh Work Place type Hybrid Advert Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at . Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/