Call agent jobs in BirminghamCreate job alerts

Recruit4Staff are pleased to be representing their client, a leading food production company in their search for a Facilities Manager to work in their leading facility in Smethwick. For the successful Facilities Manager our client is offering; • Competitive salary of £45,000 per annum, • Days based position - Typically 9:30am - 6pm, • Permanent position within a expanding business, • 20 days holiday + bank holidays, • Coordinate all external contractors and associated activities, • Responsible for creating maintenance plans for Engineers, • Responsible for monitoring and ensuring maintenance plans are completed as expected, • Oversee the upkeep of all building systems, including electrical, plumbing, security & fire safety, • Responsible for ordering spare parts as requested by site engineers, • Responsible for sourcing, organising, negotiating and supervising external contractors for specialised repairs and facility services, • Responsible for fire safety & security, • Responsible for ensuring engineers attend any equipment breakdown to reduce production downtime, • Maintain stock holding of spare equipment parts, • Experienced managing a team of Engineers, • Solid understanding of Electrical Wiring, mechanical systems & building maintenance, • Strong Administration skills, • Strong negotiation skills Building Services, Electrical, Mechanical, Facilities Manager, Facilities Team Leader Commutable From; Birmingham, Smethwick, Handsworth, West Bromwich, Bilston, Wolverhampton, Wednesbury, Walsall, Dudley For further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.

Senior Business Travel Consultant - French Speaking - Birmingham About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.Visit to learn more.About the RoleWe are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven.The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.You will have strong GDS experience though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS. What Success Looks Like • Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers, • Acting as a trusted advisor, not just a booking agent, • Managing highly complex, often last-minute travel changes with calm professionalism, • Consistently achieving strong CSAT while meeting productivity and efficiency expectations, • Demonstrating excellent ownership, judgement, and accountability in every interactionWhat You'll Do, • End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests, • Providing expert recommendations aligned to traveller preferences, company policy, and duty of care, • Handling urgent and high-impact travel disruptions with speed, empathy, and precision, • Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment, • Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence, • Building long-term relationships with Executive travellers through consistent, high-quality service, • Collaborating closely with peers to maintain a high-performance, elite service cultureWhat We're Looking ForEssential:, • Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar), • GDS experience (Amadeus, Sabre, Galileo or similar), • Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT, • Exceptional communication skills with a polished, confident, and discreet style, • Ability to remain calm, decisive, and solutions-focused in high-pressure situations, • Strong organisational skills and attention to detailDesirable:, • Experience supporting senior stakeholders, C-suite, or high-net-worth individuals, • Exposure to out-of-hours, follow-the-sun, or on-call travel support modelsPersonal Attributes, • Naturally service-oriented with a strong hospitality mindset, • High emotional intelligence and sound judgement, • Comfortable working autonomously and taking full ownership, • Resilient, adaptable, and confident handling ambiguity, • Commercially aware and performance-driven without compromising service qualityWhat we offer, • Receive competitive compensation and equity ownership in Perk, • Rest and recharge with 25 days of annual leave plus bank holidays, • Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex, • Plan for your future with our qualifying earnings company pension plan with Aviva, • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen, • Rest assured that you're covered by income protection in case you experience a long-term sickness or absence, • Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus, • Join our unforgettable Perk events, including our spectacular annual summer party, • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones, • Focus on your family with 12-16 weeks' paid parental leave, • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes, • Broaden your horizons with up to 20 "Work from Anywhere" days per year, • Stay savvy with access to a wide variety of discounts and rewards, • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years, • Let us help you move to one of our hubs with relocation supportHow We WorkAt Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.Protect Yourself from Recruitment ScamsAll official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

Customer Care Agent - Birmingham, West Midlands \n\n About Us \n\n Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. \n\n We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. \n\n Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. \n\n At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. \n\n About the Role \n\n We are seeking dedicated Customer Care Agents that are passionate about enhancing the experience of business travelers. \n\n Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! \n\n If you are a problem solver driven by delivering a 7-Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team. \n\n What You'll Do \n\n\n\t • Be a role model and a trusted advisor by showcasing Perk values and a customer centric approach in every customer interaction.\n\t, • Support and engage with our customers with their global business travel requirements\n\t, • Communicate with customers via phone, live chat, and e-mail, to effectively resolve travel issues.\n\t, • Exceed customer expectations e when managing bookings, queries and requests.\n\t, • Answer customer requests and as their trusted travel advisor and think out-of-the-box to provide innovative solutions where appropriate\n\t, • Have great communication skills, fluency in English, both written and spoken is essential.\n\t, • Possess self-motivation, a constant curiosity, and a strong desire to learn with a growth-oriented attitude.\n\t, • Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.\n\t, • Are performance-driven and maintain a strong customer-first mentality by delivering high-quality service to a steady stream of customers daily.\n\t, • Are great problem solvers. Since we don't always have immediate answers, you should relish the process of discovering them.\n\t, • Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction.\n\t, • Embody our values, add to our company culture and are passionate about travel.\n\t, • Native or fluent level of English.\n\t, • Experience in a customer facing role whether that be retail or call centre environment.\n\t, • Experience supporting customers via email, live chat, and phone are a benefit.\n\t, • Receive competitive compensation and equity ownership in Perk\n\t, • Perk offer the real living wage for this role\n\t, • Rest and recharge with 25 days of annual leave plus bank holidays\n\t, • Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex\n\t, • Plan for your future with our qualifying earnings company pension plan with Aviva\n\t, • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen\n\t, • Rest assured that you're covered by income protection in case you experience a long-term sickness or absence\n\t, • Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus\n\t, • Join our unforgettable Perk events, including our spectacular annual summer party\n\t, • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones\n\t, • Focus on your family with 12-16 weeks' paid parental leave\n\t, • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes\n\t, • Broaden your horizons with up to 20 "Work from Anywhere" days per year\n\t, • Stay savvy with access to a wide variety of discounts and rewards\n\t, • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years\n\t, • Office based in our Birmingham City Centre office 5 days / week\n\t, • Working hours are on a rotational basis between 8am - 7pm\n\t, • Weekly working hours will be 37.5\n\t

Senior Building Surveyor \n \nYou will be part of a dynamic, collaborative, and growing team within a prestigious global firm. You will work on a wide variety of building surveying projects across multiple sectors. \nHave the opportunity to develop specialisms within preferred service lines while gaining comprehensive experience across the discipline. You will take on increasing responsibility in project delivery, client management, and mentoring junior staff. \n\nDeliver a full range of core Building Surveying services, including: \n \n- Dilapidations (landlord & tenant) \n- Technical Due Diligence (TDD) \n- Contract Administration & Employer's Agent duties \n- Planned Preventative Maintenance (PPM) \n- Reinstatement Cost Assessments (RCA) \n- Supporting and mentoring junior surveyors \n- Collaborating closely with colleagues across PDS, Valuation, Agency and Asset Services \n- Contributing to business development and wider team initiatives \n- Working on regional and pan-European projects where required \n \nTo succeed you will bring: \n \n·Construction / Development Monitoring experience \n·Reinstatement Cost Assessments (RCA) \n·Party Wall & Neighbourly Matters \n·MRICS status \n\nAs a Senior Building Surveyor, you will receive a salary £65,000 - £70,000 per year dependent on experience, together with a well-rounded benefits package including: \n \nEven if you are happy in your current role for now, we always welcome calls from Building Surveying professionals keen to make their introductions for future months or years. Please call Jack James at Carrington West on (phone number removed) for more information. \n \nBy applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us

Senior Business Travel Consultant - German speaking - Birmingham About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.Visit to learn more.About the roleWe are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven.The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.You will have strong GDS experience though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS.What Success Looks Like • Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers, • Acting as a trusted advisor, not just a booking agent, • Managing highly complex, often last-minute travel changes with calm professionalism, • Consistently achieving strong CSAT while meeting productivity and efficiency expectations, • Demonstrating excellent ownership, judgement, and accountability in every interactionWhat You'll Do, • End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests, • Providing expert recommendations aligned to traveller preferences, company policy, and duty of care, • Handling urgent and high-impact travel disruptions with speed, empathy, and precision, • Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment, • Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence, • Building long-term relationships with Executive travellers through consistent, high-quality service, • Collaborating closely with peers to maintain a high-performance, elite service cultureWhat We're Looking ForEssential:, • Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar), • GDS experience (Amadeus, Sabre, Galileo or similar), • Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT, • Exceptional communication skills with a polished, confident, and discreet style, • Ability to remain calm, decisive, and solutions-focused in high-pressure situations, • Strong organisational skills and attention to detailDesirable:, • Experience supporting senior stakeholders, C-suite, or high-net-worth individuals, • Exposure to out-of-hours, follow-the-sun, or on-call travel support modelsPersonal Attributes, • Naturally service-oriented with a strong hospitality mindset, • High emotional intelligence and sound judgement, • Comfortable working autonomously and taking full ownership, • Resilient, adaptable, and confident handling ambiguity, • Commercially aware and performance-driven without compromising service qualityWhat we offer, • Receive competitive compensation and equity ownership in Perk, • Rest and recharge with 25 days of annual leave plus bank holidays, • Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex, • Plan for your future with our qualifying earnings company pension plan with Aviva, • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen, • Rest assured that you're covered by income protection in case you experience a long-term sickness or absence, • Leverage tax-efficient cycle and electric car schemes with Cycle2Work & Octopus, • Join our unforgettable Perk events, including our spectacular annual summer party, • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones, • Focus on your family with 12-16 weeks' paid parental leave, • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes, • Broaden your horizons with up to 20 "Work from Anywhere" days per year, • Stay savvy with access to a wide variety of discounts and rewards, • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years, • Let us help you move to one of our hubs with relocation supportHow We WorkAt Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.Protect Yourself from Recruitment ScamsAll official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

Join Our Team as a Contact Centre Agent - working from home!\n\nAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent!\n\nShifts: Monday to Friday 8.30 to 6pm \n\n Who We Are:\n\nWe are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care.\n\nWhat You'll Do:\n\nAs a Contact Centre Agent, your primary responsibilities will include:\n\nHandling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude.\nDelivering high-quality customer service while adhering to established procedures and service levels.\nUsing your initiative to source information and provide effective solutions for our customers.\nCommunicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.\nCompleting call wrap-up tasks efficiently, maintaining accuracy in documentation.What We're Looking For:\n\nTo excel in this role, you should possess:\n\nCustomer Service Experience: Proven experience in handling customer contacts and resolving inquiries.\nCall Management Skills: Ability to control calls effectively, minimising escalations and ensuring a smooth customer experience.\nExcellent Communication Skills: Strong verbal and written communication skills, with the ability to convey information clearly and professionally.\nPC Proficiency: Expertise in using a PC and office automation tools, including Outlook, Word, and Excel.\nProblem-Solving Abilities: A proactive approach to identifying issues and implementing solutions.\nHome Working Setup: A suitable home working environment, including reliable Wi-Fi, electricity, and a dedicated workspace that complies with DSE regulations.Why Join Us?\n\nCareer Development: We believe in investing in our employees. Opportunities for growth and development are available as you progress in your career.\nSupportive Environment: Work in a cheerful yet professional atmosphere where your contributions are valued, and teamwork is encouraged.Ready to Make a Difference?\n\nIf you're excited about the opportunity to make a positive impact in the lives of customers, we want to hear from you! Apply now and take the first step towards a rewarding career with us.\n\nJoin us in providing exceptional service and creating memorable experiences for our customers! Your journey begins here!\n\nAdecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

The Role -------> The Amazon Connect Solution Architect is responsible for end‑to‑end design of a cloud‑native contact centre solution built on Amazon Connect, translating business, CX, and operational requirements into a secure, scalable, and resilient AWS‑based CCaaS architecture. The role focuses on solution ownership and design authority, ensuring Amazon Connect is implemented in line with AWS Well‑Architected principles, enterprise governance, and regulatory requirements. Your responsibilities: (Up to 10, Avoid repetition) • Own the overall solution architecture for the Amazon Connect platform, including Voice routing and contact flows, IVR design and call lifecycle, Agent experience and operational model, • Define logical, physical, and integration architectures aligned to AWS best practices, • Design and govern Amazon Connect instances and environments Contact flows, queues, routing profiles, High‑availability and multi‑region design considerations, • Ensure scalability, performance, and service resilience are embedded into the solution design, • Define integration patterns using AWS Lambda, APIs and event‑driven mechanisms, data persistence and downstream system integrations, • Ensure real‑time and post‑call data capture, enrichment, and analytics using Amazon Connect analytics and intelligence features, including Contact Lens for transcription, sentiment, and quality insights, Call recording, monitoring, and reporting, • Ensure analytics solutions meet operational, compliance, and CX reporting needs, • Define the security architecture for Amazon Connect, including AWS IAM roles and least‑privilege access Your Profile Essential skills/knowledge/experience: (Up to 10, Avoid repetition) • Good understanding of contact center technology landscape., • An understanding of AWS Cloud platform and services with Solution architect skills., • Deep expertise on AWS contact center relevant services., • Sound experience in developing Amazon Connect flows , AWS Lambda and Lex bots, • Deep functional and technical understanding of APIs and related integration experience, • Functional and technical understanding of building API-based integrations with Salesforce, Service Now and Bot platforms, • Ability to understand customer challenges and requirements, ability to address these challenges/requirements in a differentiated manner., • Ability to help the team to implement the solution, sell, deliver cloud contact center solutions to clients., • Excellent communications skills, • Ability to develop requirements based on leadership input, • Ability to work effectively in a remote, virtual, global environment

Comfort participating in remote, part time studies. If the idea of getting paid to voice your opinions, test products, and contribute to market innovation appeals to you - and you're looking for flexible, work from home part time opportunities — this is your chance!. No call centre agent experienc

Now accepting applicants for Focus Group studies. Earn up to £700 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: £55 - £120 (per 1 hour session) £250 - £700 (multi-session studies) Job Requirements: Show up at least 10 mins before discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Customer service representative agent experience is not necessary. Job Benefits: Flexibility to take part in discussions online or in-person. No commute needed should you choose to work from home remotely. No minimum hours. You can do this part-time or full-time Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

If you are a call center representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income. Job Title: Call Center Representative Agent Work From Home - Remote Panelists. Call Center Representative Agent experience is not nec

We are looking for experienced Customer Service Agents with a passion for delivering great customer experiences over the phone. You will be responsible for taking inbound calls regarding the motor finance compensation scheme. You will work to provide clear updates and information regarding the status of their complaint, pass on relevant information and evidence to the complaint agent handling the case and maintaining clear and concise call notes. You will also make outbound calls to support case progression, and to validate details. Your responsibilities as Customer Service Agent: Managing inbound and outbound call activity. Providing clear and informative responses. Maintaining high customer experience standards. Creating clear and concise call notes ensuring all details are captured and the customer is satisfied. Escalating customer queries where appropriate. Seeing all customer interactions through to resolution. What we’re looking for in a Customer Service Agent: Experience in customer service and administrative roles. Confidence with accurate data entry. Strong oral and written communication. Great prioritisation and organisation. Core hours: 37.5 hr week – Monday to Friday – shift between 9am – 6pm Location: Remote. Laptop + Headset provided. Training: 2 – 3 weeks Holiday: 20 days holiday and bank holidays pro rata. To apply for this role as Customer Service Agent, please click apply online and upload an updated copy of your CV. Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. To help you stay safe in your job search we will never ask for your bank details at the application stage. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to

1st Line Support Agent / IT Help Desk / Service Desk Analyst Location: Birmingham City Centre Pay: £16.02 per hour Type: Ongoing Temporary Contract About the Role Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you’ll join an energetic and supportive IT Service Desk team that’s big on training and internal progression. As a 1st Line Support Agent / IT Support Technician, you’ll act as the first point of contact for all corporate and retail IT issues, working within a busy Help Desk / Service Desk environment. The business operates within the alcohol industry, supporting a wide network of retail and corporate systems, so you’ll gain exposure to a dynamic and highly regulated sector. This role is ideal for someone looking to grow a long-term career in IT Support, Technical Support, or Desktop Support, with clear progression into 2nd Line Support. What You’ll Do Provide quick, reliable 1st Line IT Support across corporate and retail systems Log and manage incidents using a ticketing system in line with SLA targets Support retail POS systems, in-store equipment, payroll applications and business-critical software Deliver excellent customer service with a confident and professional phone manner Escalate complex issues to 2nd Line Support / Desktop Support Engineers when required Work efficiently in a high-volume IT Help Desk environment What You’ll Bring Previous experience in 1st Line Support, IT Help Desk, Service Desk or Technical Support Strong problem-solving and troubleshooting skills Excellent communication and call-handling ability Comfortable supporting Windows OS, Microsoft Office 365 and basic networking issues Ability to manage workload in a fast-paced, target-driven environment This role requires full flexibility to work shifts between 7:00 AM and 1:00 AM, including weekends and public holidays, on a rotating 4-on, 4-off shift pattern. Why You’ll Love It Competitive pay: £16.02 per hour Ongoing training in IT systems and service desk tools Fun, social and supportive team culture A company that promotes internal progression and IT career development. Opportunities like this don’t stay open for long, submit your application today or get in touch with Gabriele Strazdauskaite on (phone number removed) or (url removed) and secure your place in a growing IT team

Recruit4Staff are pleased to be representing their client, a leading food production company in their search for a Facilities Manager to work in their leading facility in Smethwick. For the successful Facilities Manager our client is offering; Competitive salary of £45,000 per annum Days based position - Typically 9:30am - 6pm Permanent position within a expanding business 20 days holiday + bank holidays Pension scheme The Role of the Facilities Manager: Coordinate all external contractors and associated activities Responsible for creating maintenance plans for Engineers Responsible for monitoring and ensuring maintenance plans are completed as expected Oversee the upkeep of all building systems, including electrical, plumbing, security & fire safety Responsible for ordering spare parts as requested by site engineers Responsible for sourcing, organising, negotiating and supervising external contractors for specialised repairs and facility services Responsible for fire safety & security Responsible for ensuring engineers attend any equipment breakdown to reduce production downtime Maintain stock holding of spare equipment parts Internal site inspections What our client is looking for in a Facilities Manager: Experienced managing a team of Engineers Solid understanding of Electrical Wiring, mechanical systems & building maintenance Strong Administration skills Strong negotiation skills Willingness to be on call, as not all issues arise during working hours, so maybe a expectation to attend site out of hours Alternative job titles; Building Services, Electrical, Mechanical, Facilities Manager, Facilities Team Leader Commutable From; Birmingham, Smethwick, Handsworth, West Bromwich, Bilston, Wolverhampton, Wednesbury, Walsall, Dudley For further information about this and other positions please apply now This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business

First Line Support Agent Location: Birmingham - B37 7YQ (100% onsite) Working Pattern: Monday to Friday, shifts between 07:00-19:00, 37.5 hours per week Pay: £12.71 per hour, rising to £13.45 after 12 weeks Clearance: BPSS & SC required Our client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user IT needs. What you'll be doing: * Handling a high volume of calls from end users, providing clear and professional support * Assessing issues to identify problems and determine the best course of action (troubleshooting or escalation to 2nd Line Support) * Providing advice and guidance, including when issues fall outside of IT support scope * Creating and managing support tickets to record resolutions and required follow-up actions * Managing ticket queues and ensuring timely updates and resolutions * Delivering a high level of customer support to users at all levels of seniority * Striving to meet quality targets such as First Time Fix Rate and average call duration What you'll bring: * Excellent communication skills with the ability to adapt to all levels of seniority * A passion for problem solving and delivering results * Strong customer service experience, with the ability to remain professional in challenging situations * Good IT foundations and an interest in developing a career in IT support (previous service desk experience is advantageous) * Strong computer skills, particularly in MS Office (Word, Excel, PowerPoint, Access) * The initiative to work independently while contributing effectively within a team * Ability to learn processes quickly while maintaining accuracy * Ability to work under pressure in a fast-paced environment and meet deadlines * Experience working towards targets and deadlines is desirable Skills we can't do without: * Demonstrable skills in MS Office applications * Excellent communication, listening, and interpersonal skills * Ability to build rapport quickly with customers and gather required information efficiently * Professional approach when handling a wide variety of customers and challenging situations * Methodical, disciplined, and organised approach to work * Self-motivated team player with a strong drive for excellence * Commitment to delivering high-quality service and customer excellence