Technical Support Engineer
hace 11 días
Doncaster
This is a hands-on technical role for someone who takes ownership of problems and sees them through to resolution. You won’t just log tickets—you’ll diagnose, fix, and follow issues end-to-end. You’ll sit at the centre of operations, bridging installation teams, customers, and manufacturers. The right hire here prevents delays, protects reputation, and keeps systems performing as they should. Key Responsibilities: • Diagnose and resolve faults across solar PV and battery systems, • Provide technical support for systems including Sunsynk, Hanchu, Tesla (Powerwall), and Sigenergy, • Investigate underperformance, faults, communication issues, and system errors, • Liaise directly with manufacturers to escalate and resolve technical issues, • Remotely access systems where possible to diagnose and resolve faults, • Attend customer properties when required to troubleshoot and recommission systems, • Support installation teams with technical queries and commissioning issues, • Interpret system data, logs, and monitoring platforms to identify problems, • Ensure systems are operating safely, efficiently, and within design parameters, • Manage and prioritise support tickets to meet response and resolution targets, • Provide clear updates to customers in plain English (not technical waffle), • Assist with warranty claims and technical documentation The ideal candidate will have: • Strong understanding of solar PV systems, battery storage, and inverter operation, • Hands-on experience with installation, commissioning, or fault finding, • Solid knowledge of system components: inverters, batteries, optimisers, monitoring platforms, • Ability to diagnose electrical and communication faults (AC/DC side), • Comfortable speaking directly with manufacturers and pushing for resolutions, • Ability to work independently and take ownership of problems, • Good customer communication — calm under pressure, no fluff, • Competent with apps, portals, and remote monitoring systems